DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,685 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,685 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dasher went to pick up my order from Wing Stop. I guess she got tired of waiting even though she got there at 9:52 and left at 10:07. Not sure of the system they use but my order never even came up as ready for pick up so my assumption is she got there early. But instead of being honest that she didn't want to wait she told Door Dash that the restaurant was out of chicken. I found that surprising since it was 10 and the store didn't close til midnight. I went to the same Wing Stop to have the manager tell me that they had plenty of chicken she just didn't want to wait even though they were bagging my order as she was leaving. I was hung up on twice by door dash trying to get this resolved. Needless to say I will NEVER order with Door Dash again and based on this rating would advise others not to as well. Worst customer service ever...even worse than Popeyes!”

Helpful Report

Posted 2 years ago

“I've both used and worked for them. Their customer service and dasher supports terrible. They will end dashes on you in the middle of a shift with zero reason why and then refuse to help or even acknowledge what they did.”

Helpful Report

Posted 2 years ago

“My order was left about 50 feet from my door. It seems my dasher just opened a window and dropped my order on my driveway.”

Helpful Report

Posted 2 years ago

“I ordered from Chick-fil-A and one item was missing. I provided DoorDash with documents from Chick-fil-A ( the text from Chick-fil-A for review shows only two items that I have received in it). Doordash declined my refund. The worse part was that I had to cook even I was sick that night because of missing item.”

Helpful Report

Posted 2 years ago

“I have been ordering door dash for years. You accepted my order today and as I was waiting I realized it was never coming. I canceled my order and only got refunded for the tip and delivery fee. I should have gotten my full refund. I disputed this issue and you guys told me there’s nothing you can do. Thieves. Never ordering again and will tell everyone I know not to order here”

Helpful Report

Posted 2 years ago

“They need to stop hiring people that can't speak any English. This is going to become the death of this company if they don't fix this issue, on top of their map in their app. It sends the delivery driver for my company to the wrong location 85% of the time. Its been an issue they have supposedly been working on for MONTHS. If I could choose to use Uber for this particular restaurant I would, but I am not given that option.”

Helpful Report

Posted 2 years ago

“DoorDash is the worst delivery service I have ever dealt with they cancel your order and when you call have zero assistance or accountability for Their drivers. Avoid them at all cost.”

Helpful Report

Posted 2 years ago

“DOORDASH HAS DISCRIMINATED WITH HIRING AND I HAVE PROOF”

Helpful Report

Posted 2 years ago

“My dasher delivered to the wrong address. I understand anyone can make a mistake, so I immediately contacted DoorDash via their app to request a re-delivery. But before I could talk to anyone, their bot submitted for a refund, which will take up to 3 business days. So I tried to contact the dasher but she sent me to voicemail. So I called DoorDash and finally found a person, but she only responded like a robot, saying that the refund was submitted and the order was closed. I said I didn't need a refund. I wanted to send the item I ordered (it was a delivery for my son and daughter-in-law, who is recovering from surgery). She basically kept saying the exact same thing: There's nothing they can do; the order is closed. So I had to call the restaurant and re-order it, and send my son out to pick it up. I don't like that the only "reviews" you can leave ON DoorDash are for the Dasher(driver) and the restaurant or business you purchase from. WHY can't I leave a review for DoorDash???”

Helpful Report

Posted 2 years ago

“Everything, and your customer service sucks!! MJ, RJ, Angel…Everyone we’ve talked too . It’s taken me a call or two every day for 5 days and still no call back from upper management. They will turn your every day person with patience into a KAREN! Our order arrived an hour and 1/2 late. Jimmy Johns wanted to refund and make things right, but since we used DoorDash to place the order they aren’t able to. Not to mention DoorDash took my nieces Dasspass payment out of my account without permission. We are also reporting them to the BBB.”

Helpful Report

Posted 2 years ago

“Worse customer service, I wish someone going to file a lawsuit, I am ready to call lawyer,”

Helpful Report

Posted 2 years ago

“They steal your money! I ordered from the grocery store. They charged me 91 bucks! But the receipt from the store was 57 bucks! I called and after adding the tip and fees it comes to 69 bucks. They will not refund my money!”

Helpful Report

Posted 2 years ago

“I ordered $223 in food from a restaurant, I never received it and DoorDash will not refund my money. Please do not use DoorDash. These questions below does not apply since I never received my food or a refund.”

Helpful Report

Posted 2 years ago

“The drivers do a lot of stalling if they don´t like the tip or they take things from the bags. It is an awful service, awful, the lowest of the lowest. Just low lives.”

Helpful Report

Posted 2 years ago

“Doordash has very poor customer service, I placed an order and monitored it online, driver was ready to pcik up order and suddenly after 1 1/2 hour we received message from doordash that order has been cancelled. In the mean time I had received missed call from driver, so I called him and he said that he went to pick up the order but Doordash cancelled the order for unknown reason. I even talked to the store owner and she confirmed that order was ready but doordash cancelled the order. I called doordash and the girls said that store owner cancelled the order as they were out of ingredients, which was a plain lie as i knew order was ready to go but doordash was not ready to accept their mistake. She tried to pacify me with $5 credit for future use which i declined as I am never going to use doordash again. Be warned.”

Helpful Report

Posted 2 years ago

“I ordered a half and half tea to go with a burger but the tea was missing from the order. Reported it online with Doordash and was told the below: ""Thank you for bringing this to our attention. Unfortunately, we are unable to provide any support or compensation with this issue due to our credit and refund policies. We recognize that you may be disappointed by this outcome, but DoorDash bases this decision on an analysis of all relevant factors, including the full details of the order, the details of your refund request, and your overall account history."" Not right! If I paid for an item and it isnt' there, I expect to be compensated for it. I did an online chat and was told that the refund was denied. I was told it would be "reviewed". What is wrong with this company? If I go to Chic Fil A and order a tea through the drive through and it's not there i'm going to go back and they will give me the tea....never would any other company deny that. Never encountered anything like this.”

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Posted 2 years ago

“My food is always cold bc the dashers either do too much and take too long or legit take the food.”

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Posted 2 years ago

“Doordash is THE WORST! On top of ridiculous fees, they do nothing to hold restaurants accountable for putting out bad food. I’ve received several terrible orders, some so bad the at the food actually made me ill. DoorDash refuses to refund and will only offer credits sometimes, and even those cover only a small portion of what you pay. The other issue I have is they also do nothing to help customers when drivers are inappropriate. I’ve had three drivers sexually harass me, texting my phone! I reported this to DoorDash and only after the first time was told the driver would not be contacting me again. Not true! I had to block him. Fortunately I was not getting that delivery at home. I’ve deleted the app. DoorDash is just robbing people.”

Helpful Report

Posted 2 years ago

“Door dash sucks when u order something and then when the dasher leaves it off u don’t get anything back I don’t recommend them”

Helpful Report

Posted 2 years ago

“I was a customer for many years! I honestly would spend from $300-$600 a month with them! Such a loyal customer that whenever I had an issue I didn't have any problems they would issue refund! Which for the first few years was none to rarely I had any issues with my orders! Fast forward to like beginning of this year! Several times I had issues with my order! Which again all of the money I've spent and my account could show I didn't report many issues! Sadly there were multiple issues from different restaurants to the point it was frequently! Doordash started to treat ME like they were getting frustrated with ME! Even was told by a rep "you keep having issues with your orders"! So I left them alone and started using Uber! The money I outright started spending through them, the few issues I have had were taking care of without any issues, and I was just a recent customer! Well, certain stores don't have delivery from or too far that Doordash has better convenience! So I started back using Doordash! Been doing so for a few weeks now! Just placed an order and went to pick up, to find out they sent my order to a further location than was on screen when I placed it! I didn't think to screenshot the order upon placing it! I saw it and know for a fact it was made for restaurant near my house but they changed it! I kept trying to call their direct customer service number and had me on hold for almost 10 minutes! Then answered and told me a supervisor was about to call me right back! That was 45 minutes ago! All the years I dealt with Doordash they always were prompt in answering or contacting me back! It showed me they have gotten sorry and don't care! It's okay! As customers and especially long standing loyal ones, we should not be treated like this! Hit them in their pockets! I'm completely done, not giving a 2 second chance cuz they're playing in my face! I know they won't miss my hundreds spent monthly but if enough people stop dealing with them, they WILL feel it! It's a shame cuz they had good customer service for so many years!”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,685 reviews