DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,774 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,774 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How you a platinum driver but still I get $2.00 deliveries that sounds like false advertisement and you can do 10+ deliveries in a row and no points but once u decline 1 you drop in points door dash works as a third world slave spot I hope this company goes out of business immediately it’s a skeem simple as that so &@&¥ door dash!!!”

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Posted 1 year ago

“Most of the reviews i have read on here are mostly customer error or long wait times at the facility where the order was placed. door dash deliverers couldn't possibly deliver your order to your home if you had entered your work address, they don't have nor save that information. The tip is available at check out so the driver can see if it will be profitable to accept the order, I'm sure most people can understand basic economics but for those who can't its simply that the dash base pay barley covers the drivers fuel and i bet you wouldn't go work all week simply for fuel to and from. I'm just simply saying some of you are some whiny petty little BITC***!!! It's not personal so just accept sometimes shi* happens don't let it ruin your day! And thanks to all the great dashers that go unrecognized!!!”

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Posted 1 year ago

“My dasher crystal she when through he'll trying to get my order when it didn't pop up on there screen she stayed there for about 20 mins just to have them remake my order plz when you get her give her a good tip and review she is amazing”

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Posted 1 year ago

“There are people who work for DoorDash who have stolen my order but there are also so many good dashers who are going through so much, I know this dasher Mindy, she’s raising 4 kids by herself and the only money she’s getting is from the tips of DoorDash.”

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Posted 1 year ago

“I ordered an amazing burger from House of JuJu. The delivery was prompt. I was in Clovis Community Hospital emergency hallway. Door Dash brought the food and saved me from eating one more horrendous meal. Thank you DoorDash. This is the first time I used DoorDash. Great experience. I’m”

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Posted 1 year ago

“Excellent customer service!! How refreshing to actually call a number and speak to someone on the other end. Had an issue with the pin on a gift card and it was handled and resolved!! The experience exceeded my expectations!! Thank you Arvin!!!”

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Posted 1 year ago

“The driver was the only thing that was impeccable. Doordash itself besides that. The store forgot an item and doordash refused to refund even though I paid for it. It's sad really being a giant corporation like doordash and still having to scrape for pennies. 🖕🏻”

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Posted 1 year ago

“I ordered from DD and I called to speak to an agent regarding an order, cancellation, and my refund. The agent continued to cut me off as I was asking a question and disconnected the call after the question was asked not allowing me to ask any follow-up questions. The sum of the story is, I placed an order the previous day at Credit place to order the next day. My order was canceled, and they refused to refund all the money. if you plan on placing an order, be sure to ask for compensation to original payment method unless you decide otherwise because you will not receive a refund after asking for credit”

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Posted 1 year ago

“DoorDash's customer service is one of the best. We order a lot and they are always quick to resolve an issue. If you need extra help, they will call you. I have deleted all other food delivery services because they cannot compete with DoorDash. Their rates are very reasonable and better than any other food delivery service I've ever tried. Thank you DoorDash for treating your customers like they really matter.😊”

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Posted 1 year ago

“Hi, My name Delores Sloane an love the way Miss, Angela Philan delivers she so polite and Nice. Hope she keeps it up”

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Posted 1 year ago

“Ruby from Door Dash support was so helpful and apologetic❤️🫶🏾”

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Posted 1 year ago

“Very fast, good communication, and very responsible.”

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Posted 1 year ago

“i loveeee doordassshhhh”

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Posted 1 year ago

“Everything is fine with doordash to be honest. But there's some security concerns I have. 1. I can see the location of a delivery before mine is delivered. Does that mean if I'm #2 out of 3 orders; I can see #1 that means #3 can see mine. I don't like that. Not in portland. 2. Drivers who are saying they are female mostly aren't and are very creepily eager to deliver to a woman. Unappreciated and unwanted behaviors. Other issues are honestly just the restaurant employees, no need to blame doordash for a wrong order that has your name on it. They're the messenger not maker. That's all.”

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Posted 1 year ago

“Great place to be. Beef Kabob is my favourite for over a decade now.”

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Posted 1 year ago

“I work at Dennys as a server and I always have our regular dasher Andrea and she is the nicest and most patient dasher we’ve ever had the pleasure of helping with her door dash orders. Thank you girl for you patience ❤️”

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Posted 1 year ago

“The greatest place to job at”

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Posted 1 year ago

“Placed an on-line order through the chick fil a app. William P kept my in the loop regarding my order. My order was received on-time. Thank you.”

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Posted 1 year ago

“I never had a problem with doordash, I have a relatively difficult apartment to locate, with three different parking lots, and they've located them all. The food was at the right temperature I didn't need to Nuke it and they've always knocked or rang my bell when it arrived instead of other services that just leave it at the door in the winter time that becomes difficult cuz I have to put it in the microwave and it's ridiculous then the app goes off saying it's done or it doesn't go off and you have to manually click back to see if it's been delivered I don't have that issue with doordash”

DoorDash 5 star review on 2nd December 2023

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Posted 1 year ago

“Had a delivery from Applebees. In Pooler Georgia Excellent service from Michael at doordash Efficient and very courteous A pleasure Will use again”

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Posted 1 year ago

DoorDash is rated 1.3 based on 23,774 reviews