DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,775 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,775 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just switched to Door Dash from another delivery service. How is it they get my order correct on the first try after multiple attempts with the other service. Very happy. Glad I switched.”

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Posted 1 year ago

“it is wonderful i got to see my friend from school this summer”

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Posted 1 year ago

“Rep spoke broken English but very easy to understand. Promt....polite.....and resolved my overcharge issue in a snap. Wow....a company that provides good customer service. Rare these days. Thanks Doordash.”

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Posted 1 year ago

“To get the needed help to gain access into your partner phone remotely, i can say you must be very careful as to avoid complications , you must get the help you need, so i will advice you to get help from SHAW is a very skilled maestro who can help gaining access to your partner phone to see exactly what he or she is doing on their phone remotely. cloudgeeksync@gmail. com Cloudfoneclone. com”

DoorDash 5 star review on 30th June 2023

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Posted 1 year ago

“Ordered an extra hot sando the other day from OHC and it was delicious!”

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Posted 1 year ago

“Ordered from OHC the food was delicious . Fast service”

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Posted 1 year ago

“I have ordered from door dash every 5 days since Dec after today I will never do it again..I ordered Beer the driver contacted me and said he was using his aunt's name to do delivers and he could not buy the beer as he was underage .I can't believe the customer service thought it was ok so I will not let someone come to my house that has not be screened and hired by door dash I have to also wait for my refund and he put the beer was out of stock when he clearly texted me his issue and why he couldn't get it...I'm Done .....”

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Posted 2 years ago

“I bought a gift card for a friend. The pin number was unreadable and they were very helpful in helping me recover it. Their customer service was very good. Thank you DoorDash.”

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Posted 2 years ago

“Madison the driver was fast, and nice to deal with. Good experience.”

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Posted 2 years ago

“I recently placed an order through Door Dash for Carrabas, after placing the order I received a message saying the order was canceled $75.03, I thought since they canceled the order it would drop of my card the next day. 3 days later NO REFUND, I ultimately called Door dash and was told my funds was in a credit accountto be used toward my next order HOW DARE YOU - You cancelled the order took my money and now want to keep it THE ABSOLUTE NERVE, I ended up driving to Carrabas curb side $39 LESS refund my money thieves.”

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Posted 2 years ago

“My order took super long to arrive, which is at fault of mine because I didn't tip. When this happens in other apps, my order just never arrives. But I still received my order and Door dash just sent me a 30% off my next order coupon to make up for the long wait time. I didn't even contact them about it, they just sent it. Great app!”

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Posted 2 years ago

“I love doing doordash, but some of y'all need to understand something you want someone to travel to bring you food but don't want to at minimum even pay for the gas they are using to do so, you don't tip so most of us don't take the trip....”

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Posted 2 years ago

“Hi guys' I needed to get a first home loan. The loan company requirements were a credit score from 600 upwards to get the loan, oh no! my credit score was stocked at 460 and I had no clue on what to do to increase my score I had no negatives or late payments on my report, I had 3 credit cards that I needed to pay off but weren't maxed out, I have a car loan and a student loan, but never missed a payment on one, I just didn't know why my credit was so low, I contacted TROVIANCREDITREPAIR@GMAIL.COM they helped me and I'm currently running on a 810, thanks to their great team”

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Posted 2 years ago

“I called to cancel my order. A lady who assisted me she is very nice. Her name is Iya. Doordash needs more people like this.”

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Posted 2 years ago

“I love doordash and use it regularly. I live un a high rise. Before, when my meal was delivered i would received a message with a picture of the door number it was left at. Hence, when it was delivered to another appartment, i could go retrieve it. Today, a new message is sent, giving the Google map location : not helpful at all when you have many stories to search !!!”

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Posted 2 years ago

“The bigger the tip, the quicker you get your food. No tip and you may not receive it for a long while. The drivers pick the highest priced orders first.”

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Posted 2 years ago

“Door dash drivers for HyVee have all been so very nice, friendly, and so happy to deliver groceries. Riley was the nice man who delivered our groceries. He was on time with a smile.”

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Posted 2 years ago

“This is for 2 dashers that I am very fond of and proud to know. To Payton Layne and Matt Reynolds. You do a great job. You don't mess up and you always make sure everyone has what they ordered. You both deserve a raise for the work that you both do. Keep up the awesome work you do. Love you guys!!!!”

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Posted 2 years ago

“live at 155 augusta.The gentlemen that delivered my groceries from costco was absolutely terrific.Made my day Thankyou pal.”

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Posted 2 years ago

“I had a food poisoning while home alone and needed activated charcoal, so I used Doordarsh to deliver it to me from Bartel Drugs. The dasher was found within minutes, and I received an item after an hour. Highly recommend, if you are in urgent need of some otc drug but can't go to pharmacy yourself. You guys saved me that day. Thank you!”

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Posted 2 years ago

DoorDash is rated 1.3 based on 23,775 reviews