DoorDash Reviews

Name: DoorDash
Rating: 1.34

1.3 Rating 21,068 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 21,068 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 29th April 2024

1851

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have ordered a few times with door dash. Gabriel Culiat believes their customer service is wonderful”

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Posted 1 year ago

“Allen was excellent!”

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Posted 1 year ago

“No tip No trip! Or I will eat your chow chow jajajajajaja!”

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Posted 1 year ago

“They are far better than uber eats due to their support structure when deliveries go wrong or restaurants make errors. I stopped using uber eats entirely because you can’t even reach anyone.”

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Posted 1 year ago

“It was great”

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Posted 1 year ago

“My order never showed up the delivery driver order to the wrong address these idiots can't get anything right I'm never using doordash again”

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Posted 1 year ago

“I am a long time customer of doordash! With a family of 8, as busy working parents, doordash can be convenient! When you have an issue and get connected with Customer service that can be challenging! Well today I had a concern about a few, I was passed on through atleast 4 reps until I got Donna! Donna never gave up, she continued on until I understand my dollars spent! I appreciate you Donna!”

DoorDash 5 star review on 24th July 2022

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Posted 1 year ago

“I placed order from wrong restaurant in another town mafia our door dasher still delivered she was cheerful and pleasant even though of my mistake she was a blessing 🙌. My dad is 80 years old and was not feeling well and I was afraid to leave him to go get food from his favorite restaurant but I wanted to surprise him. She made his day thank you for having this service in our community”

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Posted 1 year ago

“The customer service was outstanding. Patricia J. was my Dasher. And Patricia J. The food from Wolcano Teppenyaki on Armour Rd. WAS FANTASTIC!”

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Posted 1 year ago

“I know Hardinsburg Kentucky has now doordash but what about getting the places in Hardinsburg Kentucky to do doordash like McDonald's subway Hardee's taclbal dollar general Walmart and also put a red zone in Hardinsburg Kentucky plz ty trying to help out”

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Posted 1 year ago

“Delivery was prompt ! Door dash lady was very professional”

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Posted 1 year ago

“The doordash app or website allows you to get refund faster then calling them. It won't force you to wait. Doordashers that steals food will be banned by doordash and they will use other delivery apps. Customers abusing the refund on apps or website will be banned to. Understanding the app helps instead of pointing fingers.”

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Posted 1 year ago

“I want to say a few things here as a door dash driver. I door dash in Salt Lake Area. I run west valley to magna, West Jordan to south Jordan. First thing I always want to make sure is communicate with my customer. If there is waiting time pick up order is not ready I contact my customer right away text or call but I talk to them and let them know any possible time wait. I confirm and shot them another message like “ hey I just got your order and I’m heading there asap with a smile. Second, let them know if your dropping off another order but always check miles and distance between them which one is closer drop it off and head to the next one with the order inside the HOT BAG. Always use your hot bag to put customer food inside. I always treat their food as my food make sure it’s nice and warm. Remember communication is number 1 important. Read your instructions carefully before making that drop off. I understand low dips and good dips but be nice and be kind with their food. There good be a child that order this food or maybe someone is disability who only have a small budget for food. There are times I accept $3.50 to run 5-6 miles and when I arrive at the place. My heart drop and it almost make me cry to see the condition of their living how I wish I can buy them more food on the way. I do door dash with my wife and my three little ones in the back. Sometimes my wife question me for that but let me tell you customer and door dasher. If we don’t have Charity toward each other we are nothing. Always wear that smile everyday and be more kind and love to others. There’s this one time I have to do red card order in the shop. After getting the item to the check out the card was decline. Customer didn’t put enough money for their order. I remember I had some extra changes of $7.00 in my car. I completely their order and deliver it to them. When they know what happen and see them happy it’s enough for me. I had made enough for gas and food and enjoy my door dash. To all customer please to the same to us be kind and respect we will do our best to serve you. We can make a change to someone’s life just for being kind and respect.”

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Posted 1 year ago

“Customers complain all the time about DoorDash nine times out of 10 these are the lowball orders that nobody wants to take such as drive 10 miles for $3.50 look those tips are not really tips it’s more like a bid to get prompt and good service if you decide to order doordash make sure you leave a decent tip to get your food on time and fresh if not then those consequences are going to happen and for those who live in these huge difficult complicated complexes your best bet is meet the driver outside because no one is going to keep driving around wasting gas trying to find it this causes for immediately dropping it off nearest whatever’s there and when requesting leave at door this is for single family and duplexes not bringing your food to the second and third floor by your apt door this is grounds for leaving right in the lobby or outside by the front entrance door so your best bet is to go get your food yourself!!”

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Posted 1 year ago

“6/10/22: My order was warm, fresh and delicious. My Dasher, Shakib, was absolutely awesome! He was pleasant and friendly and delivered my order with a great smile. He’s a keeper!”

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Posted 1 year ago

“Door dash never disappoints. My order is always on time, friendly carriers and properly sacked. Thanks Lamar.”

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Posted 1 year ago

“As a dasher,it would be awesome if you made sure that the tips were bare minimum $5,especially with gas prices so high now and we’re using our personal vehicles to deliver food. Also,make sure the customers *have to double check that the pick up & drop off locations are accurate and precise so that the dashers aren’t wasting time trying to figure out what suite#/building # we are delivering food to,and make sure they include gate code # as well. *Make sure that the time given to deliver food is more than enough with consideration to distance,traffic lights and traffic in general so the customers don’t complain about untimely delivery. Also make sure they include a phone # for the customer,so that we can contact them if anything is wrong with the items received and order on door dash. Over all,it’s not difficult to deliver food from one place to the other. Just make sure it’s worth our time and energy financially having to deal with all the extra time variables going into making this experience excellent for both parties involved with this exchange . The LIVE chat is very helpful. Thank you.”

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Posted 1 year ago

“DoorDash is amazing where I live, never had one mistake on my orders. ❤️❤️”

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Posted 1 year ago

“Ordered many times without any issues. Will order again.”

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Posted 1 year ago

“Villa Italian is the best Italian restaurant in Greensboro,NC food is excellent and prices are affordable it is located at 3712 Lawndale Dr. Greensboro,NC 27455 Great Staff and Great Management!”

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Posted 1 year ago

DoorDash is rated 1.3 based on 21,068 reviews