DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,500 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,500 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I work at Dennys as a server and I always have our regular dasher Andrea and she is the nicest and most patient dasher we’ve ever had the pleasure of helping with her door dash orders. Thank you girl for you patience ❤️”

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Posted 2 years ago

“Multiple operational issues that cancelled my order multiple times. Due to the lack of reliability and customer support who can actual help resolve issues i will be using alternative delivery services moving forward.”

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Posted 2 years ago

“Last month I was going to order some food from them. What would it cost me $38 cost me $90 through DoorDash. I didn’t buy anything on that particular day. On December 10 I purchased $75 of food through DoorDash. I received somebody else’s food, nothing of what I wanted, and far less in value from them. I called promptly to let them know, I was instructed to re-order my food, and that the first order would be refunded to me. I ordered another order, got my food. When I called in to request a refund of my first round of food, they denied it. Then I emailed them, and they denied it again, and then I called them, and they denied it again, and now they won’t even respond to me. I’ve now disputed this charge with American Express. It’s unfortunate that companies like DoorDash exist. Zero customer service. They’re only out for a profit, and their service is terrible. Never again.”

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Posted 2 years ago

“Always something. Great business model but service is always inconsistent. From the sometimey dashers to the poor customer support. Better off getting your food yourself. I’ve had better luck with Uber Eats.”

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Posted 2 years ago

“If I can give them 0 stars I would!! Horrible customer service always!!”

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Posted 2 years ago

“And 11$ oatmeal was actually a side cup of oatmeal. Our kids breakfast and pancakes was not only cold but no butter or syrup and to top it off, I opened the fresh fruit to see a gd fruit fly come out of it! What in the actual F!”

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Posted 2 years ago

“I keep getting a Door Dash pass $9.99 charge for services I don’t use at all. And my bank issues new cards. Sometimes isn’t right with them. BEWARE”

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Posted 2 years ago

“I ordered food from a restaurant, I waited 3 hours for my food, first the person said he couldn't find the restaurant, after I don't know how many texts and calls, he supposedly found it, then he didn't have my home address, then it was that I had my order, after 1 hour he wrote to me that the order was not mine, it was for someone else. Conclusion: After calling DOORDASH customer services 6 times that did not resolve anything at all, on the contrary they made everything more confusing because they said that they did not have my order, talking and texting with the woman who was supposed to bring my order, a man appeared 3 hours with my order. DOORDASH, both customer services and drivers are tremendous GARBAGE. Save yourselves the anger and having your day and your meal spoiled. Hire another company NEVER EVER THIS.”

Helpful Report

Posted 2 years ago

“Drivers steal food, mark as completed and get away with it. Orders are not handed to you and dropped off at the wrong location. After it happens a couple of times, they tell YOU that there are too many problems and they won't refund you. Drivers aren't reprimanded, you're treated as you're the problem. I just lost $120 worth of food, will be telling everyone I know to switch to Uber Eats. I've never had any issues with them. Don't lose your money!”

Helpful Report

Posted 2 years ago

“I work long hours out of town and twice now Door dash has failed to complete my order after an hour of waiting. At this point it’s to late and now just go to bed hungry. There customer support is very poor”

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Posted 2 years ago

“Second time this happened to me go out of state order food and don’t get it”

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Posted 2 years ago

“I ordered from a restaurant to be delivered by door dash. They took my order and said when it would be delivered, but after the time had gone by, I received a call saying I had put in the wrong address, which I did not. Anyway, after taking my address I was told they didn't deliver to my area and that I could pick it up myself, but that the order could not be refunded. I was shocked! What do you mean you can't refund my money? Im paying for a service you obviously won't provide! This was such an utter mistake on my part! I will never use DoorDash again.”

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Posted 2 years ago

“They are pretty bad. The only reason I use them is because so many restaurants use it for delivery and I get a little discount from having a Chase freedom card.”

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Posted 2 years ago

“I just reported you to the BBB for not refunding me my money for the order I never received. Have a great day losers!”

DoorDash 1 star review on 14th December 2023

Helpful Report

Posted 2 years ago

“When I cancelled my order due to 30 30-minute delay from the delivery time, they didn't notify me that the order was not refundable. When I contacted them they refused to return my money. I will never deal with them again.”

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Posted 2 years ago

“I made a walmart order to leave at the door, when i got a message to say my order was there at the door. It wasn't there. I called customer service, they were so rude and told me my order was already refunded. I can't believe that doordash have customer like that.”

Helpful Report

Posted 2 years ago

“I no longer have the number I initially signed up with and I have called support several times all they do is send an email and hang up on you worst service ever you can’t even update your new info WTF💯‼️🤬”

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Posted 2 years ago

“My order was delivered to the wrong address and the only solution is for me to receive no order or wait twice as long and still pay the same amount as my first order. I tried to reach out to customer support and they were very rude regarding the issue and made no attempts to correct or understand the situation. Horrible experience will never recommend them to anyone”

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Posted 2 years ago

“I have had multiple problems with door dash. I accidently placed an order to an old address and canceled it in seconds and they refused to refund it. When I had Dashpass they refused to even look into why the discounts were not being applied so I had to just cancel it. I guess I'm done using door dash which is unfortunate.”

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Posted 2 years ago

“Terrible customer service...had two lobster tails that actually stunk and they would do nothing about it...lobster should not smell!! 100.00 down the drain...canceled my membership. I feel like doordash orders get old food. Lettuce was brown, ribs were old and gray, lobster STUNK!”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,500 reviews