DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,570 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like everyone else here, I feel that the door dash drivers are lazy and incompetent. 90% of the time they deliver to the wrong address. How can this be efficient for the sellers? You are giving away approximately $90 worth of dog food (from petco) every time this happens, it can't be good for your bottom line. Get rid of door dash!”

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Posted 2 years ago

“Doordash nasty and they are rip off they steal your money and tell you they can’t give you your money back even if you work for them they don’t give a damn about you so be wise don’t order food if you don’t have to they steal food and money doordash don’t support they team they steal from you too and they customers support team they don’t care they work for pennys and lie too for doordash”

Helpful Report

Posted 2 years ago

“everytime i use yall service yalls drivers never can find the right place and sometimes cant even get the right order and yall dont refund when yalls dasher mess up, and yall be hiring lazy people, cause i had placed an order at the dollar store your dasher only bot 2 of the 4 items i ordered, they said it was out of stock which was a blatant lie, cause yalls dasher didnt do their job i went to the same store and got the 2 items that where out of stock quote un quote yall got a quick monery grab scheme going on is what it seems like, under the pretense of convenience you over charge items from restaurants compared to what they actually aRE AND EVEN WORESE U DO IT TO THE ONES WITH YOU MEMBERSHIPS, yall trick ppl with that as well you trick in to signing up with membership then once they do yall are like get our premium membership HATS OFF TO YOU FOR FOOLING AND RIPPING PEOPLE OFF CAUSE YOU KNOW THE MODERN PEOPLE ARE ABOUT CONVENIENCE”

Helpful Report

Posted 2 years ago

“Do not and I mean do not use DoorDash as a delivery service. I am disabled and don't get out much. I ordered hamster food and the idiots brought me bird food as a substitute. I mean where is the commonsense here. I contacted DoorDash and was denied a refund and they had the nerve to tell me they know I'm disappointed.....you dang right I am.”

Helpful Report

Posted 2 years ago

“Door Dash is the most unprofessional, horrible company with the worst Customer Service. They literally steal your money. I placed an order tonight from a grocery store. But the driver delivered it to the wrong address. When I telephoned him to try to fix it and see if he could retrieve it and bring it to me, he would not admit that he brought it to the wrong house, and ended up calling me horrible curse words and hung up the phone on me. What the heck? I explained all of this to the DoorDash representative, expecting a full refund. However, they have to “investigate” it and will get back to me in a couple of days. I did not get my order!! I basically threw $45 down the drain. This should be illegal. They are evil and steal your money. I am going back to GrubHub. At least when their drivers don’t bring you your order, you get an immediate refund from nice customer service folks. I will never ever do business with Door Dash again. Absolutely ridiculous, absurd and unprofessional”

Helpful Report

Posted 2 years ago

“First order was never delivered and Doordash said we weren't eligible for a refund! If it is that easy to get scammed out of $15, no way should anybody use this service. Beware, you have been warned!!”

Helpful Report

Posted 2 years ago

“Is this company a disgusting prank, I don't get it. I finally treat myself and spend a painful amount. And I have text messages proof of the dasher taking my order back with him "to the (closed) store" after taking the delivery photo of the order at my door. After being hanged up on by 5 agents within 30sec, I decided to dispute the charges. They are unbelievable. I'm not letting this go. Scammers.”

Helpful Report

Posted 2 years ago

“Delivery driver was 20 minutes late from noted delivery commit. Then text that driver left food at door with a pic of a 1st floor apt. Door with food pkg. I live on 2nd floor? Called Dasher onlt to get yelled at and when I asked her to come back and re-deliver she screamed at me and hung up her phone. 2- more attempts to call and same results. Our household is under Covid quarantine, so now no food and we can't go out. Thank you Door Dash for lack of our evening family meal....! Verification code 415199”

Helpful Report

Posted 2 years ago

“I a couple bad experiences with DoorDash.and they don’t care about it. Hopefully they know about all this issues and fix them.”

Helpful Report

Posted 2 years ago

“Orders Starbucks and the dasher spilled the coffee in his car that got all over my sandwich, so I didn’t get to drink or eat anything in my order. My total was $23 and Doordash gave me a credit of $8.33 and refused to give me anything else even though I didn’t get to eat ANYTHING on my order. Doordash is the worst, I’ll never use it again I’d soon rather starve than pay inflated prices for food just to not be able to eat it anyway for whatever reason. I hope Doordash goes out of business for good cause they are terrible at what they do.”

Helpful Report

Posted 2 years ago

“I bought am order from ihop and canceled the order immediately after I bought it because I wanted something else waited 2 months for them to tell me I wouldn't get my money back because I'm the one that canceled the order and not the dasher or the store but it said on the app a refund would be issued. Absolutely ridiculous I will never use doordash again. Yall are theifs.”

DoorDash 1 star review on 23rd December 2023

Helpful Report

Posted 2 years ago

“Wow! I have injury ( wrote that in the description for the driver to be patient etc etc) the driver came a lot earlier then expected, couldn’t wait…didn’t call. Just dumped out out front. I call DoorDash and they said it’s being reviewed. I call up to get an update, was told to wait patiently. Two days go past. So I call them only to be told they can’t help me because two days have went past. But yet, I was told by them to wait patiently? They have the records, part history. This is literally day light robbery. My grocery order costed me $200 USD Never again. I’m so disgusted”

Helpful Report

Posted 2 years ago

“Ordered from M&M, driver called left no message. Came to the door waited a minute( literally a minute as I viewed the film on my door cam) then left with the package. I called the driver but he refused to return with the items, I am disabled and it takes me more than a minute to get to the door, Very poor service, will never use door dash again”

Helpful Report

Posted 2 years ago

“Recieve my order in about 20 min. Fast service for something I didn't order. They make substitutions at their discression. I now have almost $100 of soda pop I have no use for. Tried to return it where I ordered it from on the south side of town, and left it with them to sort it out. Now I am informed it was puchased from a different grocery store on the other side of town. At least 2 hours will be wasted if Tom Thumb will take something back when the receipt lists a different company,”

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Posted 2 years ago

“Less than helpful, get charged once a month for what? I don't even use Doordash, I just go out and get my food. When I called to ask them what the charge was for, she just ignored me. So be aware they steal from you”

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Posted 2 years ago

“I have ordered with DoorDash and give good tips. It is now getting worse. Ordered from Sonic and by the time we recd food everything was ice cold. Everything smh. I'm going to have to cancel with this service. Just not worth it at all😤😖😒”

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Posted 2 years ago

“Don’t use this service drivers take your food and lie about delivering it if they had to take pictures of them delivering the food it would maybe be better but they don’t.”

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Posted 2 years ago

“Took 3 hours to deliver my groceries from close,all items that were perishable were perished. I put a refund request in for only those items and was denied, I sent all photos requested via the app and still denied. DONT USE THEY ARE ABSOLUTE THEIVES”

Helpful Report

Posted 2 years ago

“Never again I will use them! They stole my money and didn't receive my money or food. I was using them with my company account and I have canceled my customers deserve better service and treatment they are very unprofessional and I won't do business with them any futher.”

Helpful Report

Posted 2 years ago

“Horrible service!! No refund never again scammers. No food”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,570 reviews