DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,570 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They never verify your the correct customer for the order like food aps both in the US and Europe, this is one of several experiences I've had as well as family and friend. They forget what customer service is and only care for their earnings.”

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Posted 2 years ago

“Doordash customer service sucks. I tip after service. They added a tip without my permission . When getting in touch with "customer service" I was told to bad. I was charged 2 tips for crappie service. I have deleted them as a delivery service. THEY SUCK!!!!”

Helpful Report

Posted 2 years ago

“Door dash text me that my order was delivered but it wasn’t - even caught on The Ring! And they refused to resend or refund me the full order. Customer service is horrible! They denied my request without any explanation on the app so I called the customer service phone number to file the complaint where they said they are looking into it and shows it was delivered- so the dasher lied and probably stole the order! After 2 more calls and one to a supervisor they changed their story to a restocking fee and refunded me random $8.13 out of my $35 order. They are liars and the worst company to deal it, I immediately cancelled the costly membership. Buyer be aware!”

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Posted 2 years ago

“Worst delivery service. Food is always cold. Many of Their dashers are lazy and have attitude.”

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Posted 2 years ago

“Door Dash failed to deliver an order. I was charged for the order, deliver and service fees but received nothing. Door Dash solution wa to credit me $5.31 instead of refunding my money of $21.46. Needless to say, I will not be using Door Dash ever again and will make sure everyone I know hears about the incompetence of it's employees and the heartlessness of the company. I am spreading the word for people to check Dooddash reviews before they use this company.”

DoorDash 1 star review on 21st December 2023

Helpful Report

Posted 2 years ago

“The door dash site messed up and I was sent 2 orders and charged for them and told them and requested a refund because they screwed up and they refused! I don't deal with them anymore”

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Posted 2 years ago

“They said they would deliver my food. 2 hours later I had to call customer service for them to tell me they canceled my order. It was to late to order from somewhere else. If I didn't call, they would have not let me know my food wasn't coming. Im upset and starving. This is the second time and last they will do this to me. DOOR DASH SUCKS !!”

Helpful Report

Posted 2 years ago

“Make the customer tips more those cheap bums. Then make dasher drive 30mins for a delivery for $5 and no tips. What a joke”

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Posted 2 years ago

“ONE OF THE WORST CUSTOMER SERVICE IF NOT THE WORSE!”

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Posted 2 years ago

“They cannot locate my house. They are only delivery service with this issue. I live on court with only 6 houses in first half of a whole subdivision. No reason they continue to delivery my orders to wrong address. Stopped using businesses that use Door Dash”

Helpful Report

Posted 2 years ago

“Driver delivered wine and insisted on taking a picture of the front side of my drivers license....That exposed my DLN. Never again Door Dash. Every other company simply takes a picture of the bar code on the back.”

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Posted 2 years ago

“Biggest scam! NEVER USE THEM! They do not deliver and keep the fees.”

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Posted 2 years ago

“J'ai commandé une crêpe aux fruits de saison - j'ai reçu une espèce de galette froide garnie d'une banane + 4 bleuets + 2 fraises sans aucun sirop - ai commandé un bagel au saumon fumé sans tomate sans salade - ai reçu le bagel rôti froid avec une mini slice de saumon pas de câpres pas d'oignon rouge tel que décrit sur le site web - incapable de recevoir un remboursement - coincée avec un chabot - quelle merde!!!! NEVER AGAIN dessert etc + doordash - I am done with them”

Helpful Report

Posted 2 years ago

“My company uses DoorDash group links to facilitate team lunches a few times a week. As such everyone is able to enter their selections and this typically works well for us. However there have been multiple occasions when we have been unable to finalize the order with a message that the desire delivery time is unavailable. I called the restaurant and they confirmed that they were open and accepeting orders through DoorDash. This is an issue on DoorDash side and resulted in a loss of time for our team. We ended up going to a competing company and had no issues submitting our order to the same restaurant.”

Helpful Report

Posted 2 years ago

“First time door dash customer. They charged my account ( including 20 % too) Product never showed up. It’s been a nightmare. I’ve called and emailed twice daily for 5 days. THEY TOLD ME MY request was CANCELLED Unethical business practice. Better Business Bureau has horrible reviews.”

DoorDash 1 star review on 20th December 2023

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Posted 2 years ago

“Ordered a sandwich from Subway to be delivered to my brother in a nursing home. It was never delivered. Subway refunded me the amount for the sandwich but doordash refused to refund me their portion of the charged amount saying that Subway should refund me that money even though it was their driver that didn't deliver it. I would give them a zero if I could.”

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Posted 2 years ago

“The Dasher cut the back of my bag. The food was wet and cold with some missing items. Doordash refused to give me a refund for the food so I deleted my account. The food was promptly thrown in the trash”

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Posted 2 years ago

“Absolutely ridiculous service. Ice cold food on a total 20 minute order to be given a 5$ credit. What a joke. Really not that hard to fix the problem”

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Posted 2 years ago

“Door Dash Driver left our $75 dinner order at another house and considered that 'not their problem'. Door Dash after a review of the situation, refused to issue a refund. Door Dash customer service is the absolute WORST! Never Use Door Dash!!!! You will eventually be sorry!”

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Posted 2 years ago

“Be cautious in signing up for dash pass. I cancelled my service a year ago and found out they are still charging me. They will only refund a portion even though it is their fault they continued to charge. Door dash customer service was not helpful at all.”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,570 reviews