DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,500 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,500 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing but a bunch of punk ass bass is m************ wetbacks fixed n****** I can't get their f****** work done hope you all done riding and burning hell”

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Posted 2 years ago

“I signed up for Doordarshan a couple of months. My first and only order was a horrible experience. The guy that was delivering my order couldn't find my house even though I was 3 blocks from the restaraunt. He called me and was using profanity to no end. I was thinking how very unprofessional it was. He said his phone wasn't working right. I didn't care really but was not happy with him cursing so much. I have deleted Doordarshan and will never order from them again”

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Posted 2 years ago

“We use door dash often. Its convvenient and fast. However the orders are wrong about 50% of the time. This has caused me to give negative reviews on a handful of restaurants, but after a while, you start to realize that there's one common denominator. And you also notice that its the little things...a beverage is forgotten; a side dish was forgotten; the salad came with no dressing. Sometimes the bags are sealed; sometimes not. I'm not sure who is messing up but there is a crack in the system, and door dash needs to take some responsibility. So until things improve, I'll be using door dash less often, and will take note if there's an improvement on orders that I pick up myself.”

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Posted 2 years ago

“Just cancelled our family account. Dasher took pic of food at front door and left with it. Not first time with door dash. Let buyer beware. Lousy service.”

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Posted 2 years ago

“Doordash delivery and order fulfillment, support is not good at all. Very rude service and no alternative solution for any missing order. Its not at all good to order from CrackDash.”

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Posted 2 years ago

“I work for them and I know they are garbage they kicked me out of dashing because for 5minutes they didn't want to pay me the minimum wage of 13$ and some change. Instead I been driving almost an hr and recieved $8.59 with my gas and maintenance I made nothing. Don't order from them definitely don't work for them. Oh yeah we always eat from your guy's food fyi.”

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Posted 2 years ago

“Terrible service. Always arrives late, and they won’t refund for any reason.”

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Posted 2 years ago

“Door dash delivery drivers steals customers food and money never refunds just let workers do as they please and there’s no consequences covers up for their workers not photos when delivery just scammers 12-12-2023”

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Posted 2 years ago

“My story sounds like many others on here. Doordash needs to be sued. The driver left my food at the wrong location, took a picture of the address that's clearly not mine and left. I contacted doordash for a refund and they denied my request. Now I'm out of money and food. My money is important to me and doesn't belong in your pocket if service HAS NOT BEEN RENDERED! Point blank. Run me find back or get me my food. My address is 93 not 54 dumbasses.”

DoorDash 1 star review on 12th December 2023

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Posted 2 years ago

“Today, I had the unfortunate experience of placing two orders. The initial order, placed at 5:30pm, had to be cancelled as the dasher failed to show up. Despite my repeated attempts to reach out to the dasher via phone, they never answered. Frustrated, I contacted doordash and thankfully, they promptly refunded my funds. However, it will take 3-5 days for the refund to reflect in my account. Undeterred, I decided to give it another shot and placed a new order with a different restaurant. To my dismay, the same issue occurred, but this time I patiently waited for over 1 1/2 hours before contacting customer service to cancel the order and have the funds credited to my account. Surprisingly, they informed me that this was not an option and the refund process would also take 3-5 business days. I was disappointed that they did not offer any form of compensation or even an apology. It's safe to say that their customer service is the worst in the industry.”

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Posted 2 years ago

“The greatest place to job at”

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Posted 2 years ago

“Stole my money.... charged my account twice after issuing a credit I rather stick to UberEats even tho they are more expensive but they don't steal my money”

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Posted 2 years ago

“We ordered a medium pizza last night and did not receive part of the order. Door dash did not inform us of who the driver was. I called the restaurant and told them about the missing item. The lady looked it up and said oh yes then went and talked to the manager. She came back to say that Door Dash will refund or credit. I went to the Door Dash customer service site to report it. Door Dash said no refund nor credit. Now, we spent just over $36.00 for the medium pizza plus out $10. I am a little on the PO side. Two things are going to happen now: first, we are not planning on eating Brick Oven Pizza again and second: will no longer be using Door Dash. I have spend a lot of money on food through Door Dash.”

Helpful Report

Posted 2 years ago

“Door Dash failed delivery multiple times to my address - below is the last time I spoke with DD Customer Service: Please tell us about your issue Received 20 minutes ago Door Dash cannot seem to follow directions to my location - therefore = I want a refund to my card = not a credit = as I won't be using Door Dash again Sent 19 minutes ago Ok, based on the resolution for Delivery Issues, we've issued credits to your account. Amount Issued: $71.89 Issued as: DoorDash Credits Date Issued: 12/10/23 DoorDash Credits are available immediately and will automatically apply to your next order. You can find your credit in your account under Payment. If you don’t see them in your account right now, I can connect you with an agent. Does this information help, or is there anything else I can assist with? Received 19 minutes ago Connect me Sent 19 minutes ago I didn't quite catch that. Would you like to connect with a live agent who can assist you with this issue? Received 19 minutes ago Yes, connect me with an agent Sent 19 minutes ago Got it, let me escalate this to a live agent. This should just take a minute while I share the details of your issue. Received 19 minutes ago You are now connected to our support agent Mahesh Let me check this for you. Received 16 minutes ago Ok Sent 16 minutes ago Upon checking from my end. We have already processed $71.89 Credits Reimbursed. The relevant credits that can be use on your next purchase. Received 16 minutes ago Door Dash cannot seem to follow directions to my location - therefore = I want a refund to my card = not a credit = as I won't be using Door Dash again Sent 16 minutes ago As per the doordash policy we cannot provide more refund. Because we have already given the full refund. Received 15 minutes ago How can I Use a credit if you guys cannot deliver to me? Sent 15 minutes ago I will be taking your feedback and I'll send it to the appropriate team. Received 15 minutes ago This is not the first time this has been a problem Sent 15 minutes ago I'll send this message to the appropriate team. Received 14 minutes ago Uber Eats abd Grub Hub seem to find it after looking the same directions I haqve given you guys - but you guys never seem to read that part I cannot use a credit - when will I get a response from the correct team? Sent 13 minutes ago Our internal team will look into this issue. Received 12 minutes ago and when can I expect to hear from them? Sent 11 minutes ago No, you will not receive any message from the internal team. Received 11 minutes ago so - how are youy resolving this? Sent 10 minutes ago I request you to follow this steps: 1. Enter the address in Search for a new address and select the address from the populated results. 2. If applicable, add in the apartment number or suite and any delivery instructions. 3. Click Save. This will become your default delivery address. Received 10 minutes ago What? - NO = Google does NOT work for my address - I have tried everything on that end - you have the correct address - I have given clear directions in the comments - they just never get read by your drivers Sent 9 minutes ago Doordash will delivery the order to this *******, United States 🇺🇸. Received 8 minutes ago No - it will not - it has not as proven by your "refund" Sent 7 minutes ago If you want to change the address you can check in the doordash app. Because doordash cannot delivery the food in all the locations. Received 6 minutes ago Exactly - so as you cannot deliver to my address - you need to refund my money Sent 6 minutes ago Okay. I have successfully processed your request, and have exchanged the credits you have received to a refund for $71.89 which may take up to 5-7 business days. Thank you for contacting Doordash. Ya - then he just hung up - Still waiting on my refund”

Helpful Report

Posted 2 years ago

“I made a purchase at a store. It was partially incorrect. The only funds that could be refunded back to me was not even the total value of the purchase. The total order was not correct but what was incorrect I could not get a refund for. I was very disappointed in how customer service dealt with it. Apparently I don’t want to leave out and if place my order in your hands and it’s incorrect I should at least be compensated for what was incorrect and not just the tax. I have deleted my account.”

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Posted 2 years ago

“Did not receive any of my food, received only drinks”

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Posted 2 years ago

“Door dash sucks to no end. They are constantly sending my Dasher to other cities to get my food when I have the same food vendor less than a mile from me. The dashers won't answer their text so that's a waste of a feature. It's taking a hour to get my food and when I get it it's so cold and stale. I'm done with door dash”

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Posted 2 years ago

“I called for DoorDash. I live in a three-story tower. It was a very cold night. The person who delivered my food, left it outside the lobby doors. I couldn’t find it even though I got the message that it was here. I can’t believe the person didn’t even have the decency to bring it into the building let alone what my directions were to deliver it to my door and hand it to me ,I’ve had two incidences of less concerning Delivery problems, but this one was the last straw. I will not be using DoorDash anymore.”

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Posted 2 years ago

“Delivery Person ate one of two meals from my order. Terrible service. Was waiting for more than an hour and got just half order.”

DoorDash 1 star review on 10th December 2023

Helpful Report

Posted 2 years ago

“On 11/1/2023 I ordered a pizza from little Caesars. I was sent a text message saying it was cancelled, which they didn't say why. I was still billed $22.44 on 11/2/2023. On 11/1/2023 I received a email saying I would be refunded the full amount within 10 business days. It has been over a month and I have not received my refund. I have contacted them several times with no response.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,500 reviews