DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,570 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've maybe done Doordash once but this review isn't even about that. I work at a restaurant, an Asian one, I had a doordash employee come in and ask me if I spoke Spanish in Spanish and I told him a little bit. After he finished explaining I still didn't understand so I used my phone to translate what he was saying. Unfortunately the Spanish he was speaking wasn't full on Spanish, that's why I was not getting the right translation. He had to call the customer and I talked to the customer. The customer wasn't happy with me saying we should have this figured out when I nor the restaurant I work at had nothing to do with the order. The employee had accidentally hit confirm on picking up an order and he didn't know what it was. It was the ice cream shop down the way from us. I understand that anyone can work for your company but you would think that they would know some English instead of coming in to an establishment and asking for help in another language. It's not like I didn't try but I'm already in a stressful situation with my job and I did not need that hassle.”

Helpful Report

Posted 2 years ago

“Door Dash is a complete ripoff!! I placed an order last week for myself and a coworker and about 30 minutes later I got a phone call from the Dasher saying they were over 3 hours away!! So they said I would have to contact customer service and I was just out of luck for my food! I work in a pharmacy and we are extremely busy and I don’t have time to stand there and contact customer service to get my money back because they never delivered my order that should’ve been done instantly when the delivery guy canceled the order but instead I had to contact them to get a refund!! And then you think I am going to order again from you!?! No! I never did get to eat that day it was after 11pm before I got to eat anything! I have now had to contact them 3 times and still haven’t been fully refunded!! They charge you $10 a month for their services, charge more for the food than the restaurants do, and then they give you a hard time when they make a mistake!! I expect better customer service from the companies I spend my money with! They have done nothing to compensate me for their mistakes and I am still fighting with them just to get my money back! As soon as my refund comes through I will be closing my account! They have horrible customer service and don’t care about their customers at all!!”

Helpful Report

Posted 2 years ago

“Very poor services. Had been waiting for my order to be delivered from past 1 hour and the driver is delivering other orders. When contacted help support, all they said is “do you want to cancel the order and get a full refund”. What is the point of ordering the food from their app if we had to cancel it at the end. They help support team is not that efficient either. All they do if end the chat themselves when their customer is still having a conversation regarding their food order. You need a lot of improvement on your services or would never be a good delivery service provider.”

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Posted 2 years ago

“An order of 3 items, 2 of each. One was critical for cookies for a party today. Of the 3, only 2 were correct. Not worth it. Waiting for any competitor to create a better company without the stupid people.”

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Posted 2 years ago

“Horrible customer service. Had to reach out about issues and both times the rep ended the chat early and I was not able to get anywhere. Secondly, because I ordered through them they have to handle any issues not the restaurant. They refused to refund me for issues with the order. Only gave a $5 credit that I had to fight to have turned into a refund. I will be removing the APP and never using them again. Horrible first and last experience.”

Helpful Report

Posted 2 years ago

“Door dash is stealing customers money my total was $58.20 and when food arrived it was left on the porch when I asked for it to be handed to me there was a whole meals missing and the food we did receive was uncooked and the fries were cold and I sent proof of the uncooked tenders and they only offered me $43.00 and said that’s all they can do and did not apologize for the inconvenience , so I will be reporting this to bank to get my full refund from them. Watch out for them they are a ghetto company and I’ll never order through them again .”

Helpful Report

Posted 2 years ago

“The worst customer service and business first time using and i will never do it again and for sure i will continue talking to every people i know regarding my unfortunate experience with you for other people not make the same mistake of contact your service never again”

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Posted 2 years ago

“So many times they have failed, you go on vacation order food and an hour later sorry they couldn't fill your order we'll get your money in 3-5 days. Complete lack of care and compassion for their customer base. No chance to change just...couldn't.”

Helpful Report

Posted 2 years ago

“I was about to literally get scammed by doordash🫥 This app shows one price before the payment but increases the price right after you hit pay. If I had not known this on time. I would’ve been charged for thing without my consent. I was also cut by the customer service when I showed by concern.”

DoorDash 1 star review on 26th December 2023

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Posted 2 years ago

“Great place to be. Beef Kabob is my favourite for over a decade now.”

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Posted 2 years ago

“Stay far away from Doordash! These drivers LIE!!!! They act as they handed you an order when they never even show!!!! RIP OFF CROOKS!”

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Posted 2 years ago

“The delivery driver picked up our food then drove and stopped some where for 15 minutes And our food was cold we were missing food the bag looked tamppered with the soda was half empty and we only had 3 pieces of shrimp in our main entree Spent 60 dollars for cold picked at food they need to monitor their drivers better”

Helpful Report

Posted 2 years ago

“Garbage. I don't think Dashers can read. My address, the order, any of it. Messed up so many times, I can't count. I will say, they must realize this, as they are good to give you a credit or refund for missing items.”

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Posted 2 years ago

“absolute trash company.”

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Posted 2 years ago

“My wife and I are both deleting this app, $25 for 1 burrito, you can't even eat because it gets here cold. TIPS are based on your overall service, tips should not dictate the type of service before hand!! Who tips before getting served?!?!?”

Helpful Report

Posted 2 years ago

“the restaurant was open this evening. I was well within their open times. Doordash, maybe, placed my order and then just about delivery time sent me a cancellation email. And I am only issued Doordash credits. Not a full $ refund to my credit card. No doubt this was in that 10 pages of Terms & Conditions fine print none of use read through. Horrible customer service!! NEVER USE DOORDASH AGAIN! WILL RECOMMEND TO ALL OF MY FRIENDS TO NEVER USE DOORDASH!!”

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Posted 2 years ago

“Everytime I order and DoorDash have to deliver I never get my order. They are horrible then they want u to wait days before u get ur refund. I will never order from them again they all are thieves.”

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Posted 2 years ago

“I have tried all day long to place an order for a TV and doordash deactivated 4 different accounts that I tried using. I have called them 5 times and every time they tell me something different. I placed an order for a TV to be delivered to a vacation property that I own today 12/24 at 12:40. I placed the order at 10:30 am. After I placed the order it said someone needed to sign for it and no one was home to sign for it, so I contacted customer service and asked if I could change the delivery time. I was told it was not possible that ny only option was to cancel the order. I canceled the order and when I tried to place the order again my account was deactivated. So I tried another account which also got deactivated, then I tried my husband and my mom’s account which also got deactivated. At 4pm I finally gave up.”

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Posted 2 years ago

“DoorDash is horrible, if there is a 1/2 Star I would give it for the service and mistreatment of customer service. Christmas and we are having friends over and we decided to order food using this terrible company. After we scheduled an order ahead of time to avoid any issues and right before we get our food deliver (20min prior) We received a cancelation to our order and a very unhelpful/rude customer service. They didn't care about what convenient they just caused and their resolution to the problem was to refund the money and nothing else. I deactivated my account and I will never use such service that don't care about their customers”

Helpful Report

Posted 2 years ago

“They are theives! I have now been on hole for 28 minutes trying to cancel my account. This is after 2 previous 20 minute phone calls because they charged my card for my daughters monthly fee after i oaid for a meal on her account 2 nights ago and i watched her taked my card off her accoumt immediately after. When i called the first time the woman told me to take it up with my daughter repeatedly talking over me and finally hung up on me. I had my daughter call and they actually said too bad the charge was pending while the card was on there. Like what in the actual…?!?? The 3rd call(by me) telling her i was reporting them for theft and to the BBB was where she told me they would refund it in 7-10 business days. Why? It only took 1 to take it from me!!! This company is just crimanally run. Still on hd trying to cancel…35 minutes now. Merry Christmas. Thanks for taking over an hour and a half of my day for $10. It’s the principle tho.”

DoorDash 1 star review on 24th December 2023

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,570 reviews