DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,570 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a scam. Traveled over seven hours and was resting in a hotel a half mile from marcos pizza in richmond hill GA. ordered at 7pm.. estimated delivery 8pm. At 9pm driver Jacqueline said she handed pizza to us., They had hotel name, room number.. address. Never received a thing., Called the number doordash texted us several times, went to voicemail. left urgent msg, never received a call. called doordash, they couldnt reach driver. they also couldnt give a refund.. so marcos gave us a refund and ate the cost of the doordash scam. never again. doesnt deserve one star”

Helpful Report

Posted 2 years ago

“The driver made several stops after picking up my order. The result being that my pizza was cold and the salad I had also ordered was wilted cause the heat from the pizza warmed up the salad. So it had condensation in the container. I always tip20% but I feel like it’s a rip off cause this happens all the time”

Helpful Report

Posted 2 years ago

“This service has gotten horrible. I use to use it all the time but I will never use it again. Half the time your order never shows up especially if it is a large order If you do eventually get it, it takes an hour or more to be delivered it is always cold and has items missing. I would tell anyone to use any service but door dash there drivers can't be trusted and the customer service people will cancel your order rather than try to fix the problem they don't want to deal with the customer.”

Helpful Report

Posted 2 years ago

“I hit one star because I had to. Our order was left out in the freezing cold, no hand off (as it is stated on my account), no door bell, nothing. 20 minutes after the due time for delivery I decided to take a look outside and there it was sitting on the ground. Ice cold. I got 4.50 credit on an order over 40.00. The customer support ended the conversation before I was even done with it on the app. Terrible customer service. Terribly run company. It’s not worth it. Get your coat on and pick it up.”

Helpful Report

Posted 2 years ago

“Don't use door dash they is no good people they will not give you your money back”

Helpful Report

Posted 2 years ago

“Horrific customer service from someone who doesn’t speak English, rude and condescending attitude! They lost a gift card we had purchased that was sent to our child via text, and because we didn’t know the email associated with the app on her account, they refused to refund or help! We ga e them about ten emails we have and they still refused to acknowledge any were the account emails. When the gift was sent, it was sent to her cell number anyway, so the email on her app had zero to do with this! Do not use them and never buy a gift card! Absolutely awful experience! We lost the money”

Helpful Report

Posted 2 years ago

“The drivers will steal your food or deliver it to the wrong person and lie and say they gave it to you, door dash customers service will not remedy it. They lie and have a hard time understanding English it’s a night mate. The drivers are not held accountable and y oh the patron is out of money for an order never received.”

DoorDash 1 star review on 29th December 2023

Helpful Report

Posted 2 years ago

“Please check the price there not the same as grub hub and the store it’s a big difference almost 3 dollars and you call customer service and they blame it to the store then you call the store and there answer is door dash sets the price please be careful I felt tonight I got scam waoooo incredible how they can steal if you don’t pay attention it’s crazy I will call corporate what Americans have to go thru can’t trust no one will be deleting this app Poor customer service”

Helpful Report

Posted 2 years ago

“Door dash continues to cheat door dashers out of money for their time, gas and trying to complete deliveries when verifications have been processed and orders are suppose to pay half payments with store closures, etc. for the last 30 days of repeated instances of this matter have happened. Does door dash just cheat door dashers out of the time and gas they use personally to make an income while customers spare hardly any expense. Wasted gas and money and being told payments will process in 30 minutes or 24 hours and it doesn’t happen.”

Helpful Report

Posted 2 years ago

“Well well well, it’s Thursday night and I placed an order from Wing Stop and let’s just say I don’t believe that they screen the people who deliver. I’ve placed several orders and each time I have to walk around my apartment complex to find the drivers. Well tonight I wouldn’t go. Can you PLEASE read the directions. It’s that simple. Whoever Karla was is HORRIBLE and rude!!!! She left my food at some door and now they are eating good! Where I stay they don’t have any bricks at the front door. My porch light was on, and I had a green wreath on the front door and my neighbor had a black truck parked outside the front door. So guess what she LIED 🤥!!!!! OMG, y’all need to make sure the delivery person can read, write, add, subtract, multiply and divide. I want all of my money back. Please believe I won’t be using DOORDASH anymore and I’ll tell ALL of my family and friends in DALLAS, TEXAS to delete the app and try any other delivery service but DOORDASH! Y’all are a HORRIBLE COMPANY! I thank GOD that I’m any trying to get closer and scars because this would’ve been a whole different story! I am like every other person who complained DO NOT EVER USE DOOR DASH AGAIN AND DON’T TRY THEM! I don’t care even if it’s dog food or something to take a poop with, LEAVE THEM ALONE! Out of 5 stars I give them a -1,000,000,00 stars! 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 Close them down, if your a restaurant STOP 🛑 doing business with them before you LOSE OUT BE TIME!!!! I am a customer and please believe my opinion count!!!!!!!!!!”

Helpful Report

Posted 2 years ago

“I had a delivery sent to my boyfriend and he couldn't get to the door. Now Doordash won't refund my $116.00 They first said they were to refund me minus $25 restocking fee which was fine but I have not seen anything and I have been fighting for almost a month now.”

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Posted 2 years ago

“Door Dash is the WORST!!!!!!! They didn’t deliver my order. When I called they said I had to wait until the investigated what happen with my order. It took take up to 3 hours. The representative that I 1st spoke to was rude and hung up on me. I will never do business with them again”

Helpful Report

Posted 2 years ago

“I decided to make money over the holiday so for the first couple of runs I got the money I was able to transfer it to my bank the second half on Christmas Eve I made some runs and they didn't pay me then they told me to uninstall the app and reinstall the app then they told me to wait till 6:00 it would be on there then they told me to transfer the funds to my banking account, there were no visible funds, they took it off the app as if it were transferred information, no I will not it's sad that a company will use people during the holidays when they're just trying to get up on their feet and as big as doordash it is sad that they have the opportunity to do this I will be deleting the app and I will be telling everyone not to use your door dash”

Helpful Report

Posted 2 years ago

“Doordash is a horrible company to work for. You give them all you’ve got and go the extra mile to make sure the customers are happy. And you go below the customer rating 90% to 86% with a customer rating at 4.98. And they deactivate you. And don’t give you a warning or second chance. They’re just looking to get rid of drivers because of the new hourly rate in NY. Will never ever Recommend Doordash.”

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Posted 2 years ago

“Doordash sucks! It was my understanding that they are a delivery company. They don't deliver.”

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Posted 2 years ago

“They are pos they canceled my order without telling me leaving me with a refund that may take 5-7 days I have no food till then I will never use them again!”

Helpful Report

Posted 2 years ago

“The doordash representatives are ghetto. They take your money and never do anything to help even when dashers steal your orders. This has happened to me multiple times. I had an order where I SPECIFICALLY put please do not put ___ in my order as I am allergic. The incompetent food workers put that specific type of food in my order. Then I texted doordash and explained that I had to throw the entire meal away. The doordash chat person had the AUDACITY to tell me to get a doctors note and then email them back. I literally had no words. I then was explaining to her that I was not going to do that because of her unwillingness to give me a refund and she abruptly ended the chat. So many more insane things happened like this. Ive told my entire company, family, friends, and neighbors literally everyone I know to switch to other companies. We will take down doordash because we will not allow incompetent uneducated people to remain having jobs that competent people can have.”

Helpful Report

Posted 2 years ago

“First and only time using doordash. Ordered a sub from a restaurant that’s about 10 miles away. It was never delivered. The driver picked it up, though. Never ever again. Untrustworthy drivers. Of course, this is Baltimore City, I should have known better.”

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Posted 2 years ago

“Used first time to get prescriptions delivered from Walgreen's. Order never received even though Ahmed called and took a photo of delivery. Photo was just a blur. Contacted Doordash on chat line. Talked to 4 different people. Two cut off early with no resolution. Third time I said should I report loss to police. Surprise: then I was offered a full refund. But no acknowledgement of theft. Fourth time was again told to contact store(which I had already done) and didn't seem to know about the refund. DO NOT USE DOORDASH FOR ANYTHING”

Helpful Report

Posted 2 years ago

“DOOR DASH LIKE A MAFIA STYLE. THEY HAVE CLIENTS RESTAURANT. YOUHAVE ISSUES AND ONLY 3$ REFUND IN CREDIT. THE RESTAURANT EL HONDURENO MADE A BIG F. UP I CONTACT DOOR DASH AND THEY JUST DONTCARE NO REFUND THEY SAY NOT THEIR BUSSINES AND IN THIS CASE THEY JUST DROMP THE CHAT AND BLOCK YOU. I AM NO DOG TO EAT WITH MY HAND AND I AM NO PUNK TO LET DOOR DASH IGNORE THIS OSCAR MARIN. PLACED MY ORDER 12/28/2023 RESTAURANT EL HONDURENO 2 MIAMI FLORIDA 36 STREET,”

DoorDash 1 star review on 28th December 2023

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,570 reviews