DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,500 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,500 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver delivered wine and insisted on taking a picture of the front side of my drivers license....That exposed my DLN. Never again Door Dash. Every other company simply takes a picture of the bar code on the back.”

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Posted 2 years ago

“Biggest scam! NEVER USE THEM! They do not deliver and keep the fees.”

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Posted 2 years ago

“J'ai commandé une crêpe aux fruits de saison - j'ai reçu une espèce de galette froide garnie d'une banane + 4 bleuets + 2 fraises sans aucun sirop - ai commandé un bagel au saumon fumé sans tomate sans salade - ai reçu le bagel rôti froid avec une mini slice de saumon pas de câpres pas d'oignon rouge tel que décrit sur le site web - incapable de recevoir un remboursement - coincée avec un chabot - quelle merde!!!! NEVER AGAIN dessert etc + doordash - I am done with them”

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Posted 2 years ago

“My company uses DoorDash group links to facilitate team lunches a few times a week. As such everyone is able to enter their selections and this typically works well for us. However there have been multiple occasions when we have been unable to finalize the order with a message that the desire delivery time is unavailable. I called the restaurant and they confirmed that they were open and accepeting orders through DoorDash. This is an issue on DoorDash side and resulted in a loss of time for our team. We ended up going to a competing company and had no issues submitting our order to the same restaurant.”

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Posted 2 years ago

“First time door dash customer. They charged my account ( including 20 % too) Product never showed up. It’s been a nightmare. I’ve called and emailed twice daily for 5 days. THEY TOLD ME MY request was CANCELLED Unethical business practice. Better Business Bureau has horrible reviews.”

DoorDash 1 star review on 20th December 2023

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Posted 2 years ago

“Ordered a sandwich from Subway to be delivered to my brother in a nursing home. It was never delivered. Subway refunded me the amount for the sandwich but doordash refused to refund me their portion of the charged amount saying that Subway should refund me that money even though it was their driver that didn't deliver it. I would give them a zero if I could.”

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Posted 2 years ago

“The Dasher cut the back of my bag. The food was wet and cold with some missing items. Doordash refused to give me a refund for the food so I deleted my account. The food was promptly thrown in the trash”

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Posted 2 years ago

“Absolutely ridiculous service. Ice cold food on a total 20 minute order to be given a 5$ credit. What a joke. Really not that hard to fix the problem”

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Posted 2 years ago

“Door Dash Driver left our $75 dinner order at another house and considered that 'not their problem'. Door Dash after a review of the situation, refused to issue a refund. Door Dash customer service is the absolute WORST! Never Use Door Dash!!!! You will eventually be sorry!”

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Posted 2 years ago

“Be cautious in signing up for dash pass. I cancelled my service a year ago and found out they are still charging me. They will only refund a portion even though it is their fault they continued to charge. Door dash customer service was not helpful at all.”

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Posted 2 years ago

“After waiting an HOUR, my order gets canceled because they were Unable to fulfill my order. This is ridiculous. One other time my order was stolen before the dasher picked it up. I'm done with them! Save yourself the stress and use another service.”

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Posted 2 years ago

“Why I can't give them negative 5stars? Drivers are pure liars leave your food anywhere. Wrong address, wrong apartment and I had some flat out not show up and still claim it was delivered. One thing if I must say not all,you do have some good ones, but from my experience 50% of you drivers are horrible. They killer part is it keeps happening because this company allows it.”

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Posted 2 years ago

“The worst I will never order through them. They said their delived my order, but I didn't. I called customer service they don't answer, I called main office they said they will NOT refund. Baliee was their driver who claimed she delivered my pizza. The worst ppl I ever dealt with”

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Posted 2 years ago

“The company has been charging me $9.99 for 4 months (Aug to Nov). I called customer svc in Nov and told them I don't have an acct. She said it would be taken care of. Dec 18 th another charge, called in again and was told I would receive an e-mail and reference no and that there were no notes from my previous call. Called Dec 19 and no notes from from the call yesterday. They cant match my data because I don't have an acct, they won't refund my charges and they have no way to stop billing my bank. Their advice was to go to my bank and pay $35.00 to refute the charges and replace my debit card. The overseas service reps are very difficult to understand. Terrible company.”

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Posted 2 years ago

“DoorDash is horrible! I waited for over an hour, then the driver texted, said they were on the way, then texted and said the restaurant "never got the order." Which is it? Then I got an email from DoorDash saying that I verbally abused the driver who never showed up. What a bunch of liars. I closed the account and never intend to do business with these incompetent fools again.”

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Posted 2 years ago

“I am a disabled senior with no car. 2 experiences woth DoorDash. First one the driver couldn't find my house and said he left my pizza on the ground at the entrance to my trailer park about a half mile away. (Winter. Senior lady who travels via walker.) 2nd experience. Walmart delivery. Again. Driver couldn't find my house in broad daylight. Huge map of the park at the entrance. GPS? Driver phones me expecting me to guide him to my house when his accent is so thick I could not understand him. The frustration of dealing with DoorDash is worse than dragging my walker out to fetch groceries myself. Never again.”

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Posted 2 years ago

“If I could give zero stars I would smh… I’ve ordered sooo many times and I’ve only ever gotten my order delivered to the right place the first time about 2/3 times. I give them a heads up in my delivery directions that people keep delivering to the wrong apartment and there’s a map at the entrance yet they never get it right! It’s been so many times now that DoorDash won’t give me my money back. So I just bought a family meal for someone else once again. I even pay for the discounts and tip good it’s just all a waist of money. Uber eats has never delivered wrong just saying.”

DoorDash 1 star review on 19th December 2023

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Posted 2 years ago

“My order was never sent to the restaurant tried to get my money back. Unfortunately I just had to call the bank.”

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Posted 2 years ago

“They will eat your food..they always deliver to wrong address. There delivery cost is high.they don't pay the drivers enough for the mileage that they deliver .don't use this app they suck..”

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Posted 2 years ago

“This is my second time using DoorDash and this time was by far frustrating. I have a car, but it’s cold out. We received our first winter storm. So I chose to use DoorDash. The door dasher must’ve stopped for gas. From what the map was saying. My first arrival was 30 minutes and then it turned into 55 minutes. And then leaving a message for him. I never received a message back. And then, upon his arrival, he couldn’t find my apartment. What the hell good is GPS is for, so I ended up having to go outside. Wait out in the cold for him. My whole purpose of using DoorDash was so I didn’t have to go out in the cold. I’ll never use DoorDash again.”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,500 reviews