DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,570 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My food was cold when I got it because the dasher took a 10 minute drive maximum and turned it into a 40 minute drive and when I called they said there is nothing they can do. Never again will I use this trash company!!!!!!”

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Posted 2 years ago

“We waited 3 hours for food from Applebees in Brunswick ME. We were in a hotel in Brunswick. The driver picked up the food in Brunswick and drove it to Freeport, then texted that she was lost. We had already left a generous on line. Food was ruined. Not easy to leave a review on website. Won't ever use Door Dash again.”

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Posted 2 years ago

“Ordered a 3 items from Krispy Rise. No one showed up, called dasher "Helena" 4 times. Then I tried to text her through app. All she told me is that she handed it to me already I was like what? I haven't received any order from you. Scambag company and people who work that. Don't recommend you using it because you'll be scammed 95%. You should better verify people that work for you!”

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Posted 2 years ago

“The food was never delivered. The costumer support is absolutely useless. Such a pathetic company.”

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Posted 2 years ago

“customer service was good when live agent on phone or text messages were enabled now theres non of that now its trash your food doesnt arrive bc doordasher eats it and they dont refund ur money back”

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Posted 2 years ago

“My son ordered 5 meals to be delivered by Door Dash. We received only 4 meals and were missing a meal with 2 tacos. When we left to get get the 5th meal we found the empty taco wrappers on the ground in front of the house where the door dasher parked. 1/2 the time we order there is something missing from the order. The drivers are stealing the food! At least that was the case in this instance. I will NEVER use this company again.”

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Posted 2 years ago

“Everything is fine with doordash to be honest. But there's some security concerns I have. 1. I can see the location of a delivery before mine is delivered. Does that mean if I'm #2 out of 3 orders; I can see #1 that means #3 can see mine. I don't like that. Not in portland. 2. Drivers who are saying they are female mostly aren't and are very creepily eager to deliver to a woman. Unappreciated and unwanted behaviors. Other issues are honestly just the restaurant employees, no need to blame doordash for a wrong order that has your name on it. They're the messenger not maker. That's all.”

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Posted 2 years ago

“First time user. So very sorry I did it, an expensive lesson. Order was simple from 5 Guys. Ordered 9 items, received 7. Called Dashlane customer service. It should be renamed customer no service. All they do is take the request for a refund and kick it to another department who will supposedly send you an email.”

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Posted 2 years ago

“Dasher made 15 minute stop in a residential area. when it arrived it was 78°f. I tipped $5. They offered a$3 refund. Lame sevice”

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Posted 2 years ago

“One of your scumbag delivery drivers just stole $70 worth of our food from Pizza Hut. Please pay attention to who you allow to continue working for you. We were told by Pizza Hut that this has happened to multiple other people tonight. They didn’t even show our pizza at the door they just showed a BS picture of their car radio.”

DoorDash 1 star review on 28th December 2023

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Posted 2 years ago

“I personally was not happy with DoorDash and feel that their customer service needs improvement. I canceled my service with them due to ongoing issues with orders. With all the competition available, one does not have to settle for below-average service.”

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Posted 2 years ago

“I want give them a zero. Went through the order online and gave my land line phone. NO ONE SHOWED UP. SUCH AS SAD F@!(+$%g COMPANY. Justin Trudeau, Doug Ford. and Jagmeet Singh, or better known as the Three Stooges all drive for doordash. Nothing nice to day about door dash other than they can go pound salt.”

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Posted 2 years ago

“Terrible people and very rude drivers. A driver went to the wrong address for a pizza delivery from East of Chicago Pizza 2410 Court St which their food is very bad. Read their reviews.. Door Dash refused to send the food to the proper address and to take it up to the pizza place. Do not do business with them”

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Posted 2 years ago

“The customer service is horrible. I lost a gift card, it had just been purchased for Christmas and they wouldn't deactivate the card and issue a new one. Was given the run around the entire day and at the end of the call, they wouldn't end the call so I couldn't complete the survey. I will NEVER use them ever”

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Posted 2 years ago

“Everything about DoorDash is janky. From the fees to customer service, long delivery times and cold food regardless of the tip. They offer a lot of discounts because I imagine they’re losing business at a constantly accelerating rate.”

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Posted 2 years ago

“Last night my mil ordered food from Que Onda in Matthews NC. Jamal was supposed to deliver our order . He picked it up but it never made it to our door. Then supposedly the order was being filled but the times and driver kept changing. If Doordash can't (or won't) hold it's drivers accountable, then it is a useless service. Picking up takeout on my own is less trouble than dealing with them.”

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Posted 2 years ago

“Spent about $50 because after a trying day I thought I deserved dinner and a nice one. It never came. Door dash said delivered. Driver was supposed to hand it to me and not even a knock. Door dash’s response was to have a computer deny any refund or credit and no human to talk to. Immediately cut off from customer service. Got to feed a driver on my hard earned money. I never get to do anything nice for myself and after they just cheated me I get to go hungry. Too bad I wanted something decent with my money. Didn’t mean to buy a stranger dinner and be treated like garbage by the company. Regularly customer no more. I’ll refer my friends to go puff. They show up.”

DoorDash 1 star review on 27th December 2023

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Posted 2 years ago

“If I could give a zero I would. DoorDash is the most dysfunctional, incompetent food service with rude customer service.. I have had several bad experiences with them. I keep trying thinking it’s a fluke, but we will never use them again. They have delivered food to my house. They have delivered food across town to the wrong place. They have been late. Or they have left food on my doorstep and never rang the bell and never let me know they were there. Honestly never used DoorDash.”

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Posted 2 years ago

“I had an 80$ order that was so bad I threw it in the trash and reordered from another restaurant only to receive a 10$ credit from DoorDash and I order at least 3-4 times weekly So disappointed in DoorDash customer service”

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Posted 2 years ago

“I have had SOOOOO many issues with Doordash and their Dashers. It's not ALL Dashers. Most are polite, respectful, and follow instructions. If there's something they don't understand, they call or text for clarification. But I would say that every 10 - 15 deliveries I get, there is a Dasher who can't read English because they speak espanol, or they don't WANT to read bc the instructions I give in the notes are too long or tedious. Today, I've had it. These Dashers delivered my order TO THE WRONG BUILDING AND SENT ME A PICTURE. THEY DIDNT CALL OR TEXT ME FOR CLARIFICATION. Instead, I had to call THEN and ask them to bring my order upstairs. I told them that I have instructions in the notes and they didn't seem to understand what I wrote. They kept telling me there wasn't anyone downstairs and they couldn't get in the building when I have VERY clear and detailed instructions for EVERY Dasher that delivers to me. The instructions are in my notes on the app. Most Dashers get it right and don't have to call. But today, sheesh, these ppl were just plain stupid and rude. I am sick today and had to go find food. The guy came 10 minutes later, didn't apologize or anything. Instead, he told me he would, "air this whole place out." After the screaming match, we continued arguing through the app. They both threatened me through the app and called me names. I tried to inform DD, but they didn't want to hear me complaining and cursing. Instead, they told ME to be respectful. I'm done with y'all. I've had mishaps. I can usually let it go. This time, I can't. I will no longer use this service. You don't Vet your ppl. If the Dashers get mad and want to retaliate, what recourse do the customers have? They have OUR information and can come back to do harm. People are crazy and want to hurt people, especially when THEY did something wrong and instead of admitting their wrong, they want to change words around and take it out on YOU. I am done with DD. I've filed a BBB complaint. Do yourself a favor and use a different service. These people do not care about your well being. It's just about the dollars, like everywhere else. I don't appreciate having to go and find my food. I don't appreciate your ppl not reading clear instructions and then telling me about how I am cursing and Nad because THEY got it wrong. You are DAMN right I will curse. I am sick today and had no business out of bed. How would YOU feel? So F you DD. I WANT MY WHATEVER IS LEFT ON MY ANNUAL DASHPASS BACK. Let me go to Grubhub or Postmates. I'll do better research. We should be able to order food and not be threatened for our lives.”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,570 reviews