DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,570 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I could specify my entire address, so I had to abbreviate. The driver had to call me twice to find my residence.”

Helpful Report

Posted 2 years ago

“Terrible company. Exploits their dashers.”

Helpful Report

Posted 2 years ago

“They are RUDE, DISRESPECTFUL, UNORGANIZED and that’s just for the customer side. I’m a driver and they are HORRIBLE! They will try to send you a dasher out to get a order for $3.00 to drive 7-8mi and if you decline it goes against you, if you ignore it they’ll keep sending it and after 3 tries they will add .50 to the pay. When they screw up they don’t admit it, it’s ALWAYS the dasher fault or the dashers phone. This company sucks! I just had to deliver an order for free because one of the workers decided to cancel the order and said I was just sitting, even though I was driving to the customer house. I’ve called DoorDash and they don’t want to compensate me for my time or gas!”

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Posted 2 years ago

“Terrible experiences with DoorDash. My items showed as delivered but I never received them. It happened twice!! I will never order again through DoorDash”

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Posted 2 years ago

“drivers need to serve better because they don't have to ask someone name they don't need to need is on the receipt bad experince for drivers.”

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Posted 2 years ago

“The service is trash. I’ve spent over 1,000 with doordash. Do you think they’ve shown me any appreciation, not. No rewards no nothing. Trust me if I had any other way to get the stuff I need I would definitely go another route. Half the time they can’t even get a dasher to take the order. Or I have one dasher tht I contact regularly but it won’t show up on his app that I’ve even placed an order so 45 minutes of trying to tell them I have a dasher willing to accept my order if they will allow him to I still get told they are trying to find a dasher. We pay over 3.00 for a sandwich that costs 1.99 then the fees and then the tip. I spend 50-75 every single time I use this service. And if I can’t afford the tip that day, nobody picks up my order. I’m a struggling single mom. Messing with doordash the struggle is real. I can’t wait until we have something else in our area to rely on.”

Helpful Report

Posted 2 years ago

“Door dash customers don’t tip and it’s stupid that door dash does not make them them”

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Posted 2 years ago

“What an unprofessional company. I will never use them again. Our Dasher delivered our food to the wrong hotel. When I called her, she told me she delivered it to Holiday Inn and she was not willing to bring it across the street to the Hyatt place where we were staying. We paid for a service that we did not receive. Our food was never delivered to our hotel room.”

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Posted 2 years ago

“Order was delivered to the wrong address and I never received it and Doordash don't refund your money or replace your order”

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Posted 2 years ago

“An hour late for the last three times i ordered. By the time they finish multiple drop offs they are over an hour late. Done!”

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Posted 2 years ago

“I am disgusted with Doordash. I never leave reviews, but I'm furious my driver left my food at someone else's door. I did not get a refund. I will never use Doordash again, and I will make sure to tell everyone I know about my horrible experience! Do better doordash I'm still waiting on my refund going on 20 days and counting horrible customer service”

Helpful Report

Posted 2 years ago

“Orders are never correct and sometimes they refund and sometimes they don’t. I want my food to be correct which it rarely is.”

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Posted 2 years ago

“caught a doordasher trying to steal my food. specifically said ring doorbell leave food in chair. he came to my door sat the food in the chair n picked it back up. i heard the bag rattling outside n opened my door. he said nothing looked crazy n caught n i grabbed my food from him. the dummy had the nerve to send the picture he took. last time i ordered from there n i was carless trying to save money to get a new one. smh”

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Posted 2 years ago

“DoorDash is a scam”

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Posted 2 years ago

“Very fast, good communication, and very responsible.”

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Posted 2 years ago

“The “humans”, take their leisure time with second stops before delivering and take longer when no tip is provided; aswell, do not want to refund cold food.”

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Posted 2 years ago

“Driver left food on someone else’s porch and she left. She texted us a picture and we told her that was not our porch. 10 min she brought the order over to us after it had been setting outside in below freezing weather on someone else’s porch. This is horrible.”

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Posted 2 years ago

“Wouldn't refund me my full amount, was missing a item food arrived cold dasher was rude. I will never be ordering from doordash again and will never tell anyone about them.”

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Posted 2 years ago

“The driver just left the food on the floor which is absolutely disgusting! I left a note not to do that like they have done the last three times! They just disregard the notes that you put in and the phone number that I left to call and told him to knock on the door. Will never use DoorDash ever ever again!!!!!!! Most horrible service ever! Needs to be shut down!! Food wasn’t even hot!”

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Posted 2 years ago

“Worst customer service ever! Impossible to get a reasonable resolution to an issue.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,570 reviews