DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,570 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I close my phone while on a door dash page long at an order the order goes through automatically. I now realize that happens to me - I definitely haven’t placed an order. I was considering it and then decided no due to costs & next thing I know I get a notice that the order has been picked up! I am wondering what the heck happened. It really makes me angry. I have reported it and just get told they will make a note of it. Wasted food and money that I needed. At the very least why don’t I get a notification that I placed the order so I have a chance to cancel? Been through too many of these - delete the app! Stop giving away do much money.”

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Posted 2 years ago

“I have had so many refunds not get applied back to my credit card. When I started looking into it closer they would always say it was an overlook and to give it another 3 to 5 days and it would never happen such scammers closing my account today, and never trusting this company ever again, another thing they did is try to convince me a product was organic when it wasn’t. The customer support is more like a scamming business. Wish I never use them. God knows how much they actually stole from me.”

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Posted 2 years ago

“I really didn't want to give 1 star. I no longer will be ordering my food through Door Dash. If they can't read instructions nor understand them when it's quite very clear they just drop it off with whom ever where ever that's closest to the address you give them. I also had a situation where I needed money reimbursed for an order that was missing items.”

Helpful Report

Posted 2 years ago

“I’m fuming mad! This company has refused to help me in over 3 weeks. I have not had one order due to they keep blocking my activation. Called several times and they say it takes 24 hours to review but no updates. Going in circles and back to square one. The stupid gift card is useless to me.”

Helpful Report

Posted 2 years ago

“ABSOLUTELY THEE WORST!!!!!!!!!!! Had a Dasher KENNETH...JACK MY CRACKER BARREL FOOD and another person's. I really hope he chokes on that food....yes that is mean...but I mean that. AND DOORDASH....you all need to be like UBER EATS and have a real face pic and vehicle and plate number of the person bringing the food. You all should be tired of people complaining about these trifling ass dashers stealing food. I am sticking with UBER EATS...I have never had issues with them...even when I used them in Atlanta....I encourage anyone to use UBER EATS instead of Doordash. This is a hot mess....and the rep that was on Doordash...was so short and had no concerns for the theft. Her name was Princess...the F"ing nerve. When I say I am so disgusted...The older man at Cracker Barrel had more empathy then she did. I appreciate the Refund...But I'd preferred my food instead. Lost me as a client.”

Helpful Report

Posted 2 years ago

“I want to complain as a dasher. Customer think it be the dasher all the time but actually it be door dash. They be wanting dasher to pick up 2-3 orders and deliver it in a such order for only 8.00 total. It can also be the customer want to you to go to the end of the world for $2.00-2.50 (paid by dd for gas)no tip. God please bless me with a real job soon cause I most definitely refuse to work like I’m a slave. This ish not worth dealing with stingy customers, my insanity, wear and tear on my car nor my time. Motivate the driver and you may get better results.”

Helpful Report

Posted 2 years ago

“If I could give it 0 stars I would!”

Helpful Report

Posted 2 years ago

“My orders were always wrong. Dashers were always late which made the food cold. I would pay for expedited deliver and it would offer take LONGER than the normal deliver was estimated for. I got my account deactivated for messaging a dasher (at the advice of support) “should I cancel my order or are you going to deliver my food?” After waiting for TWO HOURS. I’m pretty sure the dasher stole my food, forgot to cancel the pickup and went home. To top it all off I also used my account for business purposes and when they deactivated my account I could no longer access receipts I needed to submit. I called customer service so many times I lost track, no one could help me, no one would let me talk to a manager and no one would even let me stay on the line to wait for a manager. The “customer service” is a joke.”

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Posted 2 years ago

“Never use this to order food they charged me twice and didn’t give me my money back”

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Posted 2 years ago

“Horrible customer service. Basically useless. Don’t waste your time.”

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Posted 2 years ago

“I would give zero stars if an option. The restaurant was fine. Produced the food ordered as scheduled to the expected quality. DoorDash on the other hand was horrible. I scheduled a delivery, the meal was picked up on time and then driven around the city for 40 minutes while the Dasher went to another restaurant, waited for the order, and delivered before coming to us. Our dinner arrived ice cold from the Chicago winter 40 minutes after it was picked up from a restaurant a mile from our home. I feel like the $2 priority fee is extortion. Pay an extra $2 and you’ll get your food directly from the restaurant - otherwise good luck! Ironically, I usually pay their $2 priority fee, but today ordered with a scheduled prep and delivery which doesn’t allow the option. This is not the first time I didn’t pay the $2 fee and waited half an hour past the promised delivery time. I called DoorDash and after waiting 15 minutes for someone to pick up they did nothing except placate and denied having a supervisor to whom I could be transferred. I’m done - UberEats and Grub Hub has to have better customer service.”

Helpful Report

Posted 2 years ago

“Door dash said order completed but I never received my order. And no refund given .First and last time I'll order through Door dash. You're better off picking up your order from the restaurant.”

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Posted 2 years ago

“Watch out for them upping the prices and stealing your money. They have shoppers that pay a lower price at the store for the same products and then they charge you the inflated prices plus all the fees you have to pay. Ridiculous! Next time I will use Instacart. They don't steal your hard earned money like Door Dash does.”

DoorDash 1 star review on 4th January 2024

Helpful Report

Posted 2 years ago

“I was forced to pay a tip charge without my authorization! It's illegal! I'm disgusted and violated! I want my money back and you should be ashamed of your lack of ethics! Disgusting.”

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Posted 2 years ago

“They refuse to give me my refund after I reported my items were stolen”

DoorDash 1 star review on 3rd January 2024

Helpful Report

Posted 2 years ago

“Second disaster in a row with door dash. First time, driver claimed that somebody else had picked up my order and DoorDash refused to refund. Today, the bag I ordered from Red Robin was covered in hundreds of ants as I discovered when I put in on my kitchen counter. I worked frantically so deal with the ants so that they did not get into my other food sources. Because I did not stop to take a picture of the ants, DoorDash also refused to refund this order. Over $60.00 lost to DoorDash.”

Helpful Report

Posted 2 years ago

“I experienced the worst doordash service yesterday when I ordered some wings and fries from jack pirtle on popular rd in Memphis tn first they run out of wings and instead of dasher calling me to let me say this I was overcharged for something that I didn't order and when I called doordash to make this right they have given me the run around talking about their policy doesn't give me a refund or credit on something that I didn't ask for than charged my credit card without my authorization”

Helpful Report

Posted 2 years ago

“Ordered food that was 5 minutes from my home, using the provided tracking app I can see the Doordash guy collected then went 10 miles past my delivery point. Called the driver 4 times, said I could see in the tracking app he was long gone past my delivery point. I could actually see he was now parked, likely enjoying my order. “I dont even know where I am”, he excitedly says. Called the “Support Team”, immediately offered a 10% discount, told them I just wanted my order. Called them a further 3 times during the hour long process….still no joy, even they were unable to contact the driver now, he was likely sleeping off the meal on a side road. Then a message from the driver stating “your order has been delivered”. Best $45 entertainment I could have. I asked “Support”, for a Case or reference number, “don’t worry, we will refund the whole amount and send you an email with confirmation”. Promise of a refund never fulfilled, email was like the driver…never seen. Lost the food, lost the money. Never thought that would happen to me, however it’s a new thing to be served below expectations I guess.”

Helpful Report

Posted 2 years ago

“Ordered 1 day prior for New Year’s Day through DoorDash, when we went to pick up at the restaurant they had not received our order, and the full amount was taken out of our bank account. Had to reorder and repay for food, waited an hour for it to be ready, while having 14 people expecting dinner at a certain time. Contacted DoorDash and said refund would be processed, still have yet to receive the refund. Terrible service would never use again!”

Helpful Report

Posted 2 years ago

“Worst customer service ever. DO NOT USE THIS COMPANY. Every single time I have ordered from Door Dash there are missing items. Then when I try get a refund they tell me it’s under review by our specialist team. Are they for real or what. “Specialist team” what a joke. I’ll never use Door Dash ever again. I only received one of everything. Pringles I got with order”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,570 reviews