DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,586 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,586 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DoorDash is horrible! I waited for over an hour, then the driver texted, said they were on the way, then texted and said the restaurant "never got the order." Which is it? Then I got an email from DoorDash saying that I verbally abused the driver who never showed up. What a bunch of liars. I closed the account and never intend to do business with these incompetent fools again.”

Helpful Report

Posted 2 years ago

“I am a disabled senior with no car. 2 experiences woth DoorDash. First one the driver couldn't find my house and said he left my pizza on the ground at the entrance to my trailer park about a half mile away. (Winter. Senior lady who travels via walker.) 2nd experience. Walmart delivery. Again. Driver couldn't find my house in broad daylight. Huge map of the park at the entrance. GPS? Driver phones me expecting me to guide him to my house when his accent is so thick I could not understand him. The frustration of dealing with DoorDash is worse than dragging my walker out to fetch groceries myself. Never again.”

Helpful Report

Posted 2 years ago

“If I could give zero stars I would smh… I’ve ordered sooo many times and I’ve only ever gotten my order delivered to the right place the first time about 2/3 times. I give them a heads up in my delivery directions that people keep delivering to the wrong apartment and there’s a map at the entrance yet they never get it right! It’s been so many times now that DoorDash won’t give me my money back. So I just bought a family meal for someone else once again. I even pay for the discounts and tip good it’s just all a waist of money. Uber eats has never delivered wrong just saying.”

DoorDash 1 star review on 19th December 2023

Helpful Report

Posted 2 years ago

“My order was never sent to the restaurant tried to get my money back. Unfortunately I just had to call the bank.”

Helpful Report

Posted 2 years ago

“They will eat your food..they always deliver to wrong address. There delivery cost is high.they don't pay the drivers enough for the mileage that they deliver .don't use this app they suck..”

Helpful Report

Posted 2 years ago

“This is my second time using DoorDash and this time was by far frustrating. I have a car, but it’s cold out. We received our first winter storm. So I chose to use DoorDash. The door dasher must’ve stopped for gas. From what the map was saying. My first arrival was 30 minutes and then it turned into 55 minutes. And then leaving a message for him. I never received a message back. And then, upon his arrival, he couldn’t find my apartment. What the hell good is GPS is for, so I ended up having to go outside. Wait out in the cold for him. My whole purpose of using DoorDash was so I didn’t have to go out in the cold. I’ll never use DoorDash again.”

Helpful Report

Posted 2 years ago

“Numbers complaints about missing items ,quality of food ,drivers taking over a hr to deliver and not getting a refund due to filing complaints before like what does it matter your paying for it but nope they don't care so I canceled it and didn't receive a refund”

Helpful Report

Posted 2 years ago

“I takes a looong time to get food delivered. Don’t want cold food. I will have to switch to another delivery service. They used to be much better”

Helpful Report

Posted 2 years ago

“I would give them no stars if i could, I spent over $60 on my order and the food was so cold and the steak was under cooked they offered me $14 credit for my whole order. They will make you pay for cold food, missing food, and nasty food so be aware they will take your money!”

Helpful Report

Posted 2 years ago

“I am not a DoorDash customer, yet THREE times in the past several weeks food orders from someone else have been left at my door. The receipt shows absolutely nothing: no delivery address, no contact name or numbers for the place the food came from, DoorDash, driver. Thus, no way to even contact anyone about it. I live in a 12-home community, all of which have house numbers in the same place. Very simple - but not for DoorDash!”

Helpful Report

Posted 2 years ago

“After leaving specific instructions NOT to leave my order in front of the door, once again the driver did. Then when trying to crack the door enough to try and move the drink, once again it fell over, the lid came off and the drink was lost. The driver was nice enough to post the picture of exactly where he left the order and clearly you can see the drink maybe two inches from the door. When I complained, I was told based on my history they would not be refunding the amount of the drink. My history?! I would not have a history if the orders were correct and or not spilled in front of my door. Uber eats, here I come and DoorDash can lick the tea from my porch! I've attached the picture. What looks to be the porch between the drink and the door is actually a small step.”

DoorDash 1 star review on 18th December 2023

Helpful Report

Posted 2 years ago

“i cancelled my order as soon as i ordered and i was told they couldn’t refund my $44”

Helpful Report

Posted 2 years ago

“They charge the most atrocious fees and they won't give you a full refund if there's a problem with your order. Speaking to a customer service agent is pointless, they're extremely RUDE and unhelpful. I won't be using DoorDash ever again. If you order from DoorDash, you either won't receive your food at all (the dasher will steal it), the order will be tampered with (the dasher will take a bite out of your food), or your entire order will be incorrect. Don't waste your money with this company! They're nothing but frauds and scammers.”

Helpful Report

Posted 2 years ago

“I ordered food at 3:30pm. It doesn't arrive until 5:00pm. The food was cold and everything had become soggy. Go with Uber Eats. I won't use doordash again. I wish I could have taken back the tip I left for the driver. I was going to add a cash tip for the driver. However, after the poor delivery service I decided against it.”

Helpful Report

Posted 2 years ago

“Being a driver is a joke in muncie horrible customer service”

Helpful Report

Posted 2 years ago

“Honestly with the price doordash expects you to pay for their services, they really should be offering more base pay to dashers whom are in the 90% with their accepting and dropping off times being so good. Doordash steals all the money even though you're not paying the specific company you're ordering from and then only offers drivers at least a $2 minimum base pay but with the economy rising the ones who deserve it and have good reviews should be offered more. This should be a competition and Doordash should be deactivating accounts that have more lower reviews so we have less problems with people stealing their food. Granted sometimes you have a longer wait time for your order but traffic and employees at the stores making your items also play a huge role which makes it seem as if it's the dashers fault. Doordash would be a lot nicer to use if they paid their employees more since they can obviously afford it and they took the time to refund customers orders that were missing items or didn't receive it due to a rude doordasher who couldn't pay for their own food. I doordash regularly and I know I would want my food there asap so I get there as fast as I can, make sure everything is correct meaning drinks and straws as well as utensils and I treat people with kindness as you should everyone. We are all people and respect should go both ways. Remember, communication is important and can make a huge difference”

Helpful Report

Posted 2 years ago

“Worse than a one star, Doordash is a joke. My order has been dropped off in different locations and I’ve never received a refund.”

Helpful Report

Posted 2 years ago

“Always cold food! Why donyou use insulated bags like Skip the Dishes”

Helpful Report

Posted 2 years ago

“Door dash kicked me out of my first order after I paid" order didn't take please try again. So I redid the order only to find out that both orders were paid for. The first was all wrong, the merchant fixed it but door dash refused to help me and refund my order..I'll never use door dash again..”

Helpful Report

Posted 2 years ago

“So I ordered didn’t get all my order but they refused to refund leaving me this message. Saying my order is not eligible for refund. If I didn’t receive what I ordered then I should get my money back. In my eyes they are thieves if they take my money and don’t give me my product. Done with them. They suck.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,586 reviews