DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,828 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,828 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 3 star review on 20th August 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Two pizza order from Little Caesers only to have the driver deliver it to some other address. I contacted customer service right after talking to the driver. Customer Service said I would get a full refund in 7 days. After waiting 7 days I contacted door dash about the refund and I'm now getting the run around telling me to contact little caesers who had nothing to do with the delivery. Now I see why only 7% recommend door dash.”

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Posted 2 years ago

“I placed an order from Papa John’s as pick up, I paid for this order then I arrived to the store and the cashier couldn’t find my order , never will used this app again to order food.”

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Posted 2 years ago

“I ordered twice in the last week as my Dad had surgery and we couldnt leave him unattended. First night we ordered from Sonny's BBQ. We ordered 3 dinners and only received ONE! The driver said he would go back to the restaurant and make it right but he left never to return! I called customer service and they gave me a credit...however that credit is a joke! We decided to use the credit the following night and ordered from Carraba's. We ordered 4 dinners and only received TWO! The doordash driver could NOT speak english or even understand it. However he did go back to restaurant but this was a 3 hour ordeal! In regard to the credit they gave me....it was a wash! It appears on the reciept but all the prices are jacked up to compensate for even giving the credit! Had i ordered from Uber Eats i would have paid $117 for the four dinners and I still ended up paying OVER that with the supposed credit!! I will never use door dash again...I have deleted the app! They are so ridiculous to deal with and you never know if you'll even get what you ordered! BYE BYE DOOR DASH!!!”

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Posted 2 years ago

“I took an order in the blizzard last night 45 minutes away. I completed the order and had a 91% rating before I took the trip. I had to drive 45 minutes back to town. on my way to town door dash purposely sent me about 5 dashes I had to refuse because I had been good enough to drive their customer their dinner in a blizzard so I was so far away from town. I don't mind and was happy to take some not so great orders along with the fast easy orders, but they took my score down for missing the orders because I was good enough to take their customers food further away in dangerous blizzard conditions and refused to fix it. there is no point in being nice to customers and trying for their stupid points if they're just going to rip their employees off of their good scores for being good drivers for their customers. it makes their point system obsolete if they're just going to rip you off out of your points for driving far for them in a blizzard, which if you ask me your points should go up for doing a far away order for them, not down. and they allow people that have credentials to go onto post the chance to clock in for a few hours at a time but the people that don't have base credentials can only clock in for 30 minutes to an hour at a time. the app takes 10 minutes to recognize that a driver is available again after it clocks them out of their shift which they're only allowing 30 min to an hour clock ins so that's 10 minutes out of every 30 minutes to an hour that if in town, I have to sit with my car idling wasting gas and time to wait for the stupid app to recognize I'm available. that's a whole hour out of every five hours WASTED of gas and time which is also an ecological issue. it is discrimination to do this only to people that don't have credentials to get onto the military post. then after I called them and told them this is unacceptable, they sent me on a run 45 minutes away to a pizza store that was closed 2 hours previous, and when I called to tell them the pizza store was closed and ask them how to proceed they refused to even reimburse me for the time and gas. they have a good driver. I had a score of 91 and was always early with my deliveries but they are treating me very badly. I tried to speak to them for two days about all this but they refuse to put a manager on the phone. I don't know how to reach a manager anymore other than to put the problems right here and hope someone sees them.”

DoorDash 1 star review on 11th March 2024

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Posted 2 years ago

“Door dash has taken down my account for no reason. All I did was switch my payment method because DOORDADH decided my original payment method doesn’t work anymore even though it did and has more than enough money. Anyways I still changed the card and my account was taken down for that? That’s no fair I wanted food and now I can’t have it cause your stupid app can’t work properly”

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Posted 2 years ago

“How a 37 dollar meal turned into 76 dollars is beyond me”

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Posted 2 years ago

“Mine is basically being a driver. DoorDash deactivated my account saying I didn't update my information on my w9 form or 1099 tax information. I did one and sent it through the mail I waited a few weeks and called to see if they got it. The person I talked to said they got it. But two days later after the call they deactivated it. So now it's tax season and still no 1099 so I can get my taxes done. I called and they asked me when I last worked. I said I can't look it up because of them deactivating my account. How can I get my 1099 tax statement from them?”

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Posted 2 years ago

“The lack of accountability is mind blowing here. They hang up on you during valid complaints that are literally their fault & their rebuttals do not work & they run out of excuses. They take no accountability even when they "Claim their calls are recorded for your protection & will immediately dismiss they have any access to them"! Noone seems to understand a thing you're explaining, nor the chain of command to handle issues! The friction, lack of knowledge and understanding of the banking system where we are actually fined for their mistakes is incredible and unbelievable! This is what cheap labor gets you and I would advise everyone to not attach any of your bank information to this company. It seems to me they would much Rather make money off of disinformation and lack of education than true accountability and actual orders!”

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Posted 2 years ago

“Yikkkkkes. Half the time your driver will cancel 30 minutes after you’re supposed to receive your order. By that time it’s too late to order something new. What does door dash do? NOTHING. Your order could be 50 min late (every now and then is acceptable, he accidents hope right? But for DoorDash it’s EVERY SINGLE ORDER. Whatever time they quote you, add at least 60 minutes. You may receive your order. 6 times out of 10, you won’t get it at all, but hey, that’s door dashes policy, mess up more than not). If you order with DoorDash accept either: you will wait 2 hours and simply not get your order at all, your order will arrive late, your order will be wrong, and on the slight occasion, on the very highest of occasion, you MIGHT get your order on time and it may even be correct. Do not get out hopes up. DoorDashs policy is to disappoint customers, I think they may get scolded when they deliver what they promise since it’s so rare. Save your money, order from another service. I truly believe door dash corporate will be excited when the my read this review, they must be preaching to disappoint customers and lose money and have a vow to not want to make money based on the incredibly poor service they have. Yikes, I have saved so much money by going to something that rhymes with schlub-bub. Even if not there, dear god, don’t waste youre money on this hole of an excuse of a delivery service.”

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Posted 2 years ago

“My husband and I ordered Chipotle off his door dash account. Upon the arrival of our food we discovered the dasher gave us taco bell instead. We both tried calling multiple times to find her number not in service. I then messaged her through the app letting her know she delivered the wrong food, all for her to end the chat. I then tried to get a refund through the door dash app and it was immediately declined. I have called the door dash customer service and keep getting told it is under review and I will hear something within 24 hours and it's now bee almost a week. We paid for dollars to have food brought to us. We paid for a service. I get accidents happen but at this point I am beyond upset that door dash isn't trying to rectify this situation. Like no refund, credit, discount. This is anbsolutely unacceptable and terrible service. I seriously hope this doesn't happen to anyone else. I and my husband will no longer be customers of doordash as we have already deleted our accounts.”

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Posted 2 years ago

“I had a order of over 45.00 from tacobell that never arrived, Door Dash said I wasn't eligible for a refund or credit or replacement. DONT USE THIS DELIVERY SERVICE”

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Posted 2 years ago

“Some dashers know exactly how to get to me and others just don't seem to get it. I love the convince of Doordash but hate that I have to wait an hour to know if I have a good or a lazy dasher.”

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Posted 2 years ago

“I worked for DoorDash as a part time employee, my experience with their team has been absolutely negative. I simply tried to update my email address and they deactivated my drivers account? I spoke to no less than 11 people that stated everything was fixed and still nothing! Don’t do business with them because of my two experiences as a driver! One occasion a delivery was called in and I accepted it, the young man was using a second party app (Bo, $&&ngles) and DoorDash took his money and didn’t process his order, driver service is a JOKE! I spoke with this young man and that was all the money he had in his chime account for himself and his little sister, I paid out of my pocket to feed these kids and never a word back from drivers resources. Another was a young lady with her child and they screwed something up in the app and I left the order at a different address ( after pursuing this address) they switched it! I did my delivery and dropped a photo, however they had the address wrong and I spoke with the young woman and went and bought her family dinner out of my pocket! I’m not letting people go with a hungry stomach, however DOORDASH could care less if your hungry or not, and could care less if they take your money!”

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Posted 2 years ago

“Worst delivery and customer service”

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Posted 2 years ago

“Eff doordash 🤢 😡”

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Posted 2 years ago

“My order was not complete and didn’t even give me a refund or credit for the missing items. I will never order through them again.”

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Posted 2 years ago

“I ordered from DoorDash March 1, 2024 $50.49 worth of food the dasher never arrived now they refuse to give my money back or credit me. This is a bunch of bull to just take people money then lie in say the dasher tried to get in touch with me in they didn’t I will never order again it’s a scam just to take people money.”

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Posted 2 years ago

“Having used DoorDash for a long time this past year has been the worst experience and customer service I have ever dealt with! The drivers do not care about the customers nor does DoorDash care about the customer on any other complaints all they wanna do is give back a little bit of a refund, which doesn’t compare to the cost and prices that you pay for this service. My opinion, DoorDash should be not allowed to do any food pick up for anyone. I will be getting my own food from now on as the cost of me going to pick it up and getting it home the huge pricing that DoorDash offers. If you want to eat cold food and DoorDash should be something that you should go through because you would get exactly that.”

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Posted 2 years ago

“I ordered from Papa John's today my food came delivered upside down the cheese was stuck to the top of the box very disappointed the driver needs to be fired. Thank goodness this is my Papa John's that I frequently visit I called the store back and they sent a Domino's driver with two new pies for me thank you Domino's on East Tremont Avenue and Southern Boulevard as far as the driver from doordash you need to be fired”

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Posted 2 years ago

“That’s crazy that DoorDash refused to reach out to Casey’s. Then I get a phone call from DoorDash after the messages that was equally unhelpful”

DoorDash 1 star review on 9th March 2024

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,828 reviews