DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,565 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,565 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Irrespective company, the order was cancelled by the support but then refuse to any refund. Doordash is run by scammers and useless support.”

Helpful Report

Posted 2 years ago

“Scam Alert! Beware of Double Charges: Doordash isn't just delivering food, they're delivering scams! I've been charged multiple times for a single order without any explanation. It's like they're sneaking extra charges hoping you won't notice. Shame on you, Doordash!”

Helpful Report

Posted 2 years ago

“Have placed 3 total orders with DoorDash in the last 2 weeks and they can’t seem to get a simple order right. And now all of a sudden instead of credit (which it what was offered the first 2 times) they are only allowing a refund that will take according to them, 7-10 business days. So they pretty much stole money from me and refuse to refund the full amount.”

Helpful Report

Posted 2 years ago

“I would give 0 stars if possible. We ordered and didn’t receive part of it, the items we did receive were barely warm. When contacting DoorDash, they could care less. This company does not care about the paying customer. Ridiculous”

Helpful Report

Posted 2 years ago

“Horrible service horrible customer service”

Helpful Report

Posted 2 years ago

“I’m tired of the 30 to 40% markup for their services to be straight trash. Then you won’t see your order for an excessive amount of time if there is no tip. Then upon receiving my order they are incorrect. I’m over it. I work hard as hell. I’m a professional chef and I make sure every order goes out as I wanted to. Why am I paying for something that cost 6.49 to be $17. I have had Dasher not bring my order. I’ve had items missing. I’ve had so many inconsistencies on this app and I pay out the ass for the service.”

Helpful Report

Posted 2 years ago

“I advise no one not to work for door dash I went to another city to dash because door dash had me block from dashing in my town but as soon as got to a city in Durham to dash I weren't accepting orders because of the orders they where sending which was 2.50 for 7 miles I didn't accept by the time I came from the city to back to my city they deactivated my account because I was in a racism town its how people of citizenship have top priorities and authorities to get rid of you because you trying to make a living.”

Helpful Report

Posted 2 years ago

“this site is a joke for retailers if you want a massive headache for minimal reward sure sign up, however if you value your time and sanity i would avoid it, nothing but hassle, customer service is absolutely useless, it took over a month for them to do our menu and they still missed at least 1/2 the products on it.”

Helpful Report

Posted 2 years ago

“Delivered the wrong food then refused to make it right. ordered for my sales staff and had to order from somewhere else and lose work time. very unhappy. would not reccomend to anyone!!!!!!”

Helpful Report

Posted 2 years ago

“Last night, for my birthday, I ordered dinner for delivery through DoorDash. The restaurant got my dinner wrong, and clearly did not read the customization notes that were clear and in all caps. My birthday dinner was inedible, and I had to resort to something else. DoorDash denied my request for a refund!!! I canceled DoorDash and highly suggest nobody use them as they are thieves and scammers who do not have any customer service.”

Helpful Report

Posted 2 years ago

“I hate this company. I ordered food with drinks. Dasher provided pick as well as myself. The 6.75 lemonades were not sent. I contacted door dash who stated that they had to review my case but I should provide them pics of what I received. I did and they sent me an email stating upon investigation, they cannot offer a refund. What do you mean. I had to dispute charge with my bank to get my money back. Never dealing with this corrupt company again.”

Helpful Report

Posted 2 years ago

“Will never use again. I put in an order an hour before the store closed. They kept sending me txt saying that their employee was waiting on my order. Then an half hour after it was closed they tell me they cancelled cause their employee didn't make it in time. Now every restaurant in town is closed. I have no food. And they took my money for 3 to 5 days. I'll never use this service again”

Helpful Report

Posted 2 years ago

“They CRY ALL the time that they need drivers, but FAIL to employ drivers. Might be the NUMBER ONE REASON why people don't get deliveries and/or get INCOMPETENT service...”

Helpful Report

Posted 2 years ago

“They will make you pay on order you never got they thieves there is no other word to describe there is no one to talk with they will torture you until you break down and stop calling them and accept the fact that you paid money on order you never received so yourself favour and avoid from them”

Helpful Report

Posted 2 years ago

“My food was left at a neighbor’s house. By the time we found it the food was cold and not fit to eat. Door dash would not offer a refund or bring me fresh food. They will not do anything to make this right. I waisted my money. I should have ordered my food from Grubhub.”

Helpful Report

Posted 2 years ago

“I had a bug on the bottom of my pizza which I threw out in disgust outside in trash immediately. Door dash would not refund my order partially without picture. I am out twenty dollars and will never use door dash or La Bella Pizza again.”

Helpful Report

Posted 2 years ago

“This company needs to be shutdown. The app states “someone 18+ to collect” an alcohol order, the rejected it because my 22 year old brother was at the door to collect it and not me. Not only did the not refund my money but the store says it was never returned. Over 10 different conversations (calls and online chats) all offering no help and ending conversations early to get away with it. DoorDash is a massive scam and they are stealing with no intentions of actually helping. I’ve gone to fair trading and I recommend everyone else does to. They can’t get away with how often this is happening to so many other people.”

Helpful Report

Posted 2 years ago

“They suck. Pick up your food”

Helpful Report

Posted 2 years ago

“Door Dash shouldn't be able to take your money, immediately cancel the order, then make you wait 3-5 business days for a refund. I mean come on guys, you're not delivering the product but you're taking my money. Furthermore, if restaurants are not doing Door Dash orders because they're busy, they shouldn't be accepting the orders in the first place. Going to dispute the charge through my bank to get my money faster.”

Helpful Report

Posted 2 years ago

“I ordered from Logans Roadhouse in Fort Myers Fl., second time. The doordash driver arrived with some type of party platter, that actually had not one item i ordered. She called , im assuming doordash and was told to leave it any ways. I added it up close to 300.00 worth of food. But none of it was mine and i never receivedmy order and after contacting the great scammer doordash, they said they delivered it and the case is closed. I gave the food to the local mission. Doordashis and always be a scam. Use grubhub, ubeats or anyone except Doordash.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,565 reviews