DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,496 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,496 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DoorDash is trash!!! Their customer support when garbage! I wouldn’t recommend using them under any circumstances! Absolute nightmare to deal with!!!”

Helpful Report

Posted 2 years ago

“There was NO DASHER assigned to my order even after 40 minutes!! The timeframe of my order went up to another 30 minutes. STILL NO DASHER. I chatted with LIVE SUPPORT and asked if I canceled would I get my full $18 back, they told me yes and THE LIVE SUPPORT CANCELED my order then told ME that they could only refund me $4.67 and then CLOSED THE CHAT!! I was not able to reconnect to the chat because they basically blocked it and said nothing else can be done!!! So basically I was played out of $13 and NO FOOD”

Helpful Report

Posted 2 years ago

“The fact is, the longer I use them, the worse they can't treat me. Customer has went way down and I'm going to try to stop using the service”

Helpful Report

Posted 2 years ago

“Done with DoorDash! Someone picked up the order but never did it say it was picked up. The actual dasher got there to get the food and couldn’t because it had already been picked up. Customer service was a joke. They said they would look into the dasher that picked it up, but yet the restaurant doesn’t even get the names of the dasher! And refund takes 3-5 days.”

Helpful Report

Posted 2 years ago

“Two times in a row ordered from door dash and never had my food delivered! Never even issued me the full refund for their mistake! A trash company who are nothing but thieves. Do not ever use DoorDash”

Helpful Report

Posted 2 years ago

“Absolutely horrible experience. Driver went to the wrong restaurant, and then made additional stops before bringing my food almost 90 minutes after ordering. The restaurant is only about ten minutes. I called him twice and he blamed the app. Won’t use them again.”

Helpful Report

Posted 2 years ago

“DoorDash is absolutely terrible. They lie about the orders they steal from you. I'm telling you one way or another you will not make any money with them they will figure out a way to screw you.”

Helpful Report

Posted 2 years ago

“I ordered an amazing burger from House of JuJu. The delivery was prompt. I was in Clovis Community Hospital emergency hallway. Door Dash brought the food and saved me from eating one more horrendous meal. Thank you DoorDash. This is the first time I used DoorDash. Great experience. I’m”

Helpful Report

Posted 2 years ago

“Takes to long for background check dumb man”

Helpful Report

Posted 2 years ago

“I literally will not spend another dollar with this company. They mark up already high prices just to add to their billing total, combined with their user fee, and taxes make this company infuriating. Then by the time you receive your order it is cold, missing items, or just plain wrong. Customer service is very lacking and may only credit a small amount. I encourage anyone to look elsewhere.”

Helpful Report

Posted 2 years ago

“We have ordered from Doordash twice. Both times the driver picked up the food and canceled the order. The driver stole our food. It takes 5 days to get your $ back from Doordash. We now use UberEats. I will never use Doordash or never will I recommend them to anyone.”

Helpful Report

Posted 2 years ago

“Absolute horrible customer service. Contacted restaurant and DoorDash immediately upon order being wrong and they hung up on us and charged us $90 regardless of the fact the restaurant wouldn’t even make the food anymore. No person to speak to. No nothing. Had to beg the restaurant to make the food so we could pick up. No customer service. What happened here? Will NEVER use again. Not for nothing-I know the owner of the restaurant-door dash lookout!”

Helpful Report

Posted 2 years ago

“Inconsistent delivery and estimates of delivery times. Prices are often inflated for delivery. The worst though, were the instances that my orders were completely wrong, messed up, or 3-4x longer than the estimated delivery time (resulting in cold or damaged food)... their customer service IS THE WORST. Roughly 25% of the deliveries were disasters, and every time, you get no resolution from their customer service reps. I found myself in a couple of situations where the customer service rep was either arguing with me or trying to gaslight me (not kidding). In the most recent instance, the customer service rep was insisting that my order was still within the estimated delivery time, even though I had (time stamped) proof that it was already 4x times longer (overdue) than the original estimate, and the driver couldn't be reached. The customer service rep told me I could cancel the order, but there would be NO REFUND. How does that work, exactly when you don't get your food, you can cancel, but you're not getting your money or your tip back??? So the food finally arrived cold, looked like it had been smashed or crushed, and the driver never did respond, despite a 20% tip. DoorDash's customer service resolution for this was to 1) argue with me about whether or not there was an actual issue 2) tell me that I could use the app to rate my order or raise an issue (it didn't allow me to do that) and 3) offer $5 off a future order. $5 off a future order is no good to me if I never place another order. Especially with a customer service rep who is trained to not listen and argue with customers The service is horrible I canceled my DashPass and deleted my account Instacart doesn't do restaurants but between the grocery, retail, and convenience options + better delivery + outstanding customer service... I can live without DoorDash ripping me off on 30% of my orders.”

Helpful Report

Posted 2 years ago

“Doordash have changed and it appears they are taking people’s money. Delivery of goods doesn’t arrive, as a customer, you call for your monies and Doordash will tell you no. Clearly the picture is not of my house.”

Helpful Report

Posted 2 years ago

“Food Never came tried to call costumer service they hang up the phone.”

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Posted 2 years ago

“The driver only brought one bag. Didn’t own up to forgetting the second bag. It took 1 hour to get the second bag. Then l, there was no spoons , forks, straws , or napkins.”

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Posted 2 years ago

“Incompetent customer service, reading scripts from a call center in another country. Promises that a supervisor will call to discuss your issue, only to read a (scripted) email that your returnable item will not be credited, despite extenuating circumstances. Late delivery/cold food. Some of the drivers are friendly and competent but DoorDash is the WORST. I'd rather pay for a cab to pick up my own items than pay for this service. The wait times are also dishonest and unreliable. One of the most unprofessional services I've ever encountered.”

Helpful Report

Posted 2 years ago

“I was extremely dissatisfied with the customer service I received from doordash. I have clear instructions in my profile that tells the Dasher where to deliver my food. Unfortunately a Dasher did not read those instructions and left my food somewhere else. I reached out to doordash to let them know only to be told sorry no compensation can be given. I was not seeking compensation. I felt that the doordash didn't hear or tried to understand the complaint that I had. I've also left comments on the order itself with again a response of sorry no compensation can be given. I'm truly dissatisfied with the service that I received with doordash. As customers of the service we pay fees to use the service and to not be satisfied and not be heard was not only frustrating but disheartening. What happened to the days where companies actually cared about their customers. Do better DD”

Helpful Report

Posted 2 years ago

“My family ordered 2 pizzas from pizza hut. The male dasher delivered the food and ask me to pay him for the food and I told him it was already paid online full amount at Pizza Hut with a credit card, but he said you owe full price and said he didn't speak English. Okay than why are you here? It was a lack of communication. He wouldn't give us the food. So I called pizza hut put them on speaker and ask did I pay for the food with a credit card and pizza told the dasher it was paid in full. I was going to give the dasher a tip, but he kept asking for full price. I told him several times already paid. I told him to just leave since he wouldn't give us the pizza. He was quiet and staring just standing there. He finally walked away took the pizza with him. About 6 or 7 passed by and the dasher came back with pizza knocked again and said "Here is your pizza" remember he told me he speak no English. Wow!! This was some weird drama. One of the pizza boxes seal was taken off or tampered with, so no one wanted it. We didn't trust this delivery company. So the next day I took the pizzas back and got my order freshly made, hot, and delicious. Thanks Pizza Hut for great service and fixing the problem. Not ever again use doordashers.”

Helpful Report

Posted 2 years ago

“Excellent customer service!! How refreshing to actually call a number and speak to someone on the other end. Had an issue with the pin on a gift card and it was handled and resolved!! The experience exceeded my expectations!! Thank you Arvin!!!”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,496 reviews