DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,555 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,555 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have membership with then for 5 months and they took payments on my card, but now can not order anything because they say my card is fraudulent but still good enough for them to get their payments. I am disabled and in a lot of pain sometimes so I would use them to get dinner or Walgreens when I could not do it myself. If came in handy. Called CSR, who talked in circles, asked for fraud department and was told they do not take phone callsand they say my account has been deactivated due to my bank card is fraudulent but it did not stop them from taking their payment for what????? Nothing but the run around and I feel like I have been scammed. Too many food delivery apps out there. Will NEVER use DD Again or any affiliates . Also of note, even if I would have deleted my account before I called CSR they would have kept billing me for an account that no longer exists. Unethical business practices. I was going to work for them on better days but not now. Will take my money for having an account with them but can not to use the app to order any food with same exact card they say is fraudulent.”

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Posted 2 years ago

“What a horrible experience I hope your company goes out of business because it keeps on treating customers the way that it does you will be”

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Posted 2 years ago

“I'm a driver and doordash steals your points so they can steal your tips. They lie about accepting rates because they don't give you your points as you complete a delivery. So you never really know where you are in points. You can make 10 deliveries in a row and not get one point but as soon as you decline a 10 mile for 2.00. They take a point away. THE woRST COMPANY IN THIS WORLD. THIEVES”

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Posted 2 years ago

“i cancelled a order was going to reorder but wouldnt give me my refund ive applead it this has happened before but always gets my money back i give one star for this time but after its resolved i wont be ordering againnot got refund yet”

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Posted 2 years ago

“I Was Thinking About Working For Door Dash! But After Reading All These Negative Reviews, I Think Not!! 😬”

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Posted 2 years ago

“I recently faced a disappointing situation with DoorDash. Despite paying for my order, a dish was missing, and my request for a refund was unjustly denied. This experience felt like a clear disregard for customer satisfaction, as it seemed they took my money without delivering what was promised.”

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Posted 2 years ago

“Qué servicio tan malo hize una orden y me cobraron 110 dólares de mas en una orden de 20 dólares aparte llegó la comida fría y tarde y no devuelven el dinero si no en 7 días debería hacer la devolución inmediata malísimo el servicio no lo voy a recomendar 😡😡😡”

DoorDash 1 star review on 14th February 2024

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Posted 2 years ago

“Consistent order issues, the past few have been late and missing items due to the drivers just plain not paying attention. Just give it up Doordash. I'm sorry to say this but if your company can't accomplish what pizza delivery drivers have been doing for 50+ years then you're business model is weak at best.”

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Posted 2 years ago

“Consistent only in deliveries to wrong address and hot food cold. Not worth disappointment. To add stress, all that you've already dealt with, now you have to go through much more due to a larger lack of efficiency just trying to get an exceptable resolution.”

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Posted 2 years ago

“Deliveries are difficult. Driver's are jerks. Won't follow contactless delivery instructions and then get confrontational at front door. Multiple times sent instructions they don't follow. They make it a big hassle lately.”

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Posted 2 years ago

“Horrible to work for. Today was my first day. I got 3 deliveries which went smooth, although none of those tipped, hmmm. What they considered my 4th delivery made my phone ring, but nothing came up on the screen. My acceptance rating went down and my shift was ended. I contacted support and was told I denied the order, ended my shift, and I would have to reschedule another shift after driving 25 minutes to where my shift was and waiting to be engaged with work for an hour. In another message from support while I was typing to them, I was told I'm obviously occupied doing something else. I told them I had just sent them a message a minute prior. I also let them know they are not supportive of their new drivers and were discriminating against me for not typing lightning fast. It is disgusting how they treat their drivers. It's even more disgusting as a customer how high their prices are. They add at least 35 to 50% to prices plus charge fees.”

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Posted 2 years ago

“Horrible service. Keep messing up orders. Will never use Door Dash again.”

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Posted 2 years ago

“I would give them minus stars if I could. All of a sudden any type of payments I try to use stopped working. Two weeks of regular calls to their „support“ and nobody could help with anything. They could not even help with restoring password! Even talking to a supervisor did not help at all! He was clueless and helpless as well. I can’t believe they don’t have an IT support of any kind at all.”

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Posted 2 years ago

“Deleted app. look at all these reviews. they ripped me off for 100. talked to 3 different people. they never refunded or called me back. what a piece of s*** company. If you get scammed into ordering from a store thats to far away dispute the charges with your bank like I did!!!! WHAT A SCAM! that's dirty. Report Door dash.”

Helpful Report

Posted 2 years ago

“I am a dasher, and several times the app has glitches and gave wrong address for pickup, and another time went to pick up an order and restaurant said someone else picked it up, seems every time you call support your ratings go down. Spoke to support, first person claimed they called the restaurant as order wasn't in system, the second person tells me that am at wrong location, but this is where was directed to come to , then go to other location and rating drops and receive violation for late delivery??!!?! Even customer said that same thing has happened to 3 other drivers!”

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Posted 2 years ago

“TOTAL SCAM!!!!!!!!!!!!! I didnt get what I ordered, called about 15 times to report it and demand my money back and they said NOPE. WHO DOES THAT?!? YOU got my order wrong! WHY SHOULD I PAY FOR SOMETHING I HAD TO THROW AWAY. HORRIBLE CUSTOMER SERVICE”

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Posted 2 years ago

“I've never had an issue with any DoorDash drivers. It's the company itself. On 2/2, we ordered food from a fast food Mexican restaurant. With all the fees and tip it came out to around $53.00. One week later, we ordered the same food/order from the same restaurant and the total came to over $71.00. It wasn't the restaurant that increased its prices, it was DoorDash - increased the food prices listed on its website as well as the delivery fee and other fees. So, in one week, my order was almost $20 more. My husband is disabled so it's hard for us to get out.”

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Posted 2 years ago

“After making an order, I was later informed that it was cancelled. The whole process was incredibly confusing as I only received a message stating I would be refunded for part of the order. When I enquired, the staff were not informative and cut me off twice, after the second staff member telling me it would take 7 days to get my refund. Finally a third staff member responded with a less than impressive response. This is not the first disappointing incident with DoorDash and I doubt it would be the last if I didn’t cancel my account”

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Posted 2 years ago

“After waiting more than 2 hrs and getting my order delivered to the wrong address and my driver completely ignoring me I never got a refund of any sort. I was charged an express delivery fee, delivery fee and service fee. For WHAT? Not only should that be refunded but the whole amount. The stress from this company is uncalled for and my dealings completely blown off. Never dealing w this co again”

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Posted 2 years ago

“I was a loyal doordash customer until FOUR times in a row they said the "burger" I ordered was not available. I called and complained and they refused to make it right. I know the drivers lied because I called the market and spoke to the meat department. After a 2and request for things to be made right I was mad and cursed a bit. They blocked my account owing me $56 in fees paid and told me the only way I could get the credit was to place an order, however I couldnt order because my account was blocked. I asked them to refund my bank account and they refused. I have since used Uber Eats, Grubhub, and Instacart with no issues . By the way I am a senior citizen on a fixed income with limited ways to get around. My wife passed in August of 2023 so I need these delivery services. Stay away from doordash as they steal from seniors and dont dont deliver what you order. They cover for their drivers lies too.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,555 reviews