DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,392 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,392 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I could give them a zero. My son order through door dash and the dasher picked up the order and stole it. We called door dash who stated that the dasher was not at fault and they would not issue a credit. We informed them that we spoke with the restaurant mango confirmed that the order had been picked up by the dasher and then canceled “stolen”. The customer service representative was very insensitive, unapologetic and inconsiderate and had the nerves to hang up in my face! I will never order from them again! All around the board UNPROFESSIONAL!”

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Posted 1 year ago

“customer support lacks very badly. communication is zero, returns and refunds progress in non existent”

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Posted 1 year ago

“Are you kidding me right now???”

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Posted 1 year ago

“Door Dash took $9.99 plus 96.00 in addition to the 17.00 for my order! Of course it was my fault according to the rude customer service worker! I want others to watch your account after you order with DoorDash. I was promised a refund of the 96.00 and the 9.99. Within 5-7 business days! This was done without my permission, why am I being punished for your mistake DoorDash! I’m going to my bank tomorrow and have them help me get my money back!”

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Posted 1 year ago

“If I could leave zero stars I would. Do not use DoorDash. If they deliver food to the wrong address, they will tell you there is nothing that they can do. No refund no remaking your order and getting it to you nothing. Do not I repeat do not use DoorDash.”

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Posted 1 year ago

“Credit card fraud and useless customer service that is outsourced to whatever country will cost them the least. Stop promoting laziness and go bankrupt already.”

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Posted 1 year ago

“I was given the wrong 2 liter pop and the driver did not knock on my door... Just dropped the food on my porch. It is very enjoying when you take the time to tip well and they don't even try to reach out when your order is wrong.”

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Posted 1 year ago

“I'm sincerely not one to get upset over things like this but i feel scammed. I placed an order on door dash and scanned my ID which was verified. The dasher arrived and i gave him same ID that was verified and he says he's not accepting it cos Sara isnt on my ID. I always place gift orders to friends and family using instacart and I never experienced this as what's important is the age on the ID. The dasher left with my order and doordash is refusing to redeliver after telling me they'll redeliver.”

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Posted 1 year ago

“They need to get their app together. There’s always something wrong. Right now you can’t communicate with the customer. Many times you have to reboot your computer in order to complete a delivery. They need to get up to speed!”

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Posted 1 year ago

“Wrong door doesn't know how to read!!!!!”

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Posted 1 year ago

“Too many illegal alien taken over my job!!!”

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Posted 1 year ago

“This bad company when you need help did it help the customer i had issues with my refund when i call support the support his name Jackson he refused to return my money it’s 41$ and after than i called a gain support and the lady she is very nice and helped me to get my refund”

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Posted 1 year ago

“DoorDash is that bs ..... they need to do better with keeping up with these damn businesses and when they close . And the fact they don't try to call to see if you just want to order from somewhere else or nothing. I honestly can't wait until the damn government take over.”

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Posted 1 year ago

“Unsubscribed to dashpass months ago. But they resubscribe me af least twice a month for several months now. Everytime I talk to customer support they say I am Unsubscribed they can't find the transaction my issue should be fixed and it never is.they are still charging me at least twice a month it doesn't let me remove my card on file this is the worst service ever.”

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Posted 1 year ago

“They don't honor the promotions that they show on the app. I will not be using them anymore and neither will my family. It's sad that they lie to get your business”

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Posted 1 year ago

“DoorDashers have consistently delivered my orders to the wrong address- despite my very specific delivery instructions We are at the point now where DoorDash has declined reimbursing me for miss deliveries and they can eat a bowl of dicks Excuse the profanity but damn.”

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Posted 1 year ago

“Don’t use this app to work they just deactivated my account without excuse just to don’t payment my referrals bonus after calls and emails asking why they deactivated my account never received any respond. Don’t waist you time using this app to work”

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Posted 1 year ago

“I will tell you how door dash made me happy..First I was kinda of skeptical about them but since I have door dashed for them I have learned a lot from these people...Not mentioning the pay is AUSOME!! I use to get mad as hell with door dash giving me orders that doesn't pay well! I then thought well what if that was my order no one wanted to take keep get get rejected by all the dashers cause they want more money! But who is gonna take it!! Door dash hired me to deliver and it's not right to decline orders because that money adds up quick...Door dash does make sure we get something for going on the trip even if it's 30 miles so what you lose out in a few orders because of how far it is but I know one thing it might take time to get back to your zone but I guarantee you when you get back to your zone door dash makes sure you get a order to make up for the loss ...Because I would get upset over this but now I know door dash will make sure you have orders all night if you work your but off and do the orders ....I worked all day today and I accepted about every order I was given and I quit at 3 am this morning and I walked with 300$ in tips...my lowest order was 3 75 I took all my orders but I told myself at the end of night when i looked how much I made I was shocked ..Thank you door dash I will never turn down a order cause it pays off at the end...dd yall are the Best!! Thank you”

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Posted 1 year ago

“Bad service poor communication with customers”

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Posted 1 year ago

“Doordash please do not hire people dont know what to do , they can poison the food and you can be sue you , dont be stupid !!”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,392 reviews