DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,823 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,823 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 3 star review on 20th August 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are scammers. I order buy 1 get 1 free. So instead of giving me discount they put full price and we checked it twice same thing. But after talking with customer service guy it shows with discount when we tried again. But all this is of no use now as we paid full price. No discount and no buy 1 get 1 free. We ended basically in loss. Never going back to Doordash. UBER Eats guys are far more better. Customer service guy was rude and hang up the phone even without explaining. Trying to scam people with false information.”

Helpful Report

Posted 2 years ago

“2 times I downloaded the app and entered my card for payment and both times they reported me for fraud. My bank says they do this to many people. Do not use Door dash unless you want your card shut down by your bank.”

Helpful Report

Posted 2 years ago

“I bought 13 food items. The driver brought only two. I said where is the rest of our order? He tries to hand me the bag with two items in it. I tell him to return to the restaurant and get the rest of my order. He then sends a text that he hand delivered the food to me. I called the restaurant. They said he left with only a partial order. The food is here. Come and get it. I did after about 15 minutes or so. The driver never went back. He stole the sandwiches. They replaced the stolen food & gave me the complete order. I telephoned DoorDash. They began to make excuses for their hired employee. Refused the delivery refund. However, I was refunded the “tip” for the driver. So…all done & said it only cost ME approximately $10.00 to go pick up our dinner.”

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Posted 2 years ago

“The door dasher did such a good job yesterday when delivering my order !! He ensure I got my order and was very pleasant to talk to. I will keep using the app just because of him! His name was Soheib 💚”

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Posted 2 years ago

“No drinks AGAIN!!!! I am fawking done with delivery. Nobody gives a fawk anymore”

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Posted 2 years ago

“I live in SW Florida and your company hires dashers that are stupid and most can’t speak English. Are they legal??? Doubt it. Hello Uber eats.”

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Posted 2 years ago

“I accidentally hit the place order while I was placing items in my cart. Canceled the order right away I am only going to receive only 9.95 refund the order was for almost $50. $40 loss. Goodbye DoorDash.”

Helpful Report

Posted 2 years ago

“Carena was friendly and professional. A hard balancing act. Need more people like Carena! All the stars 🤩”

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Posted 2 years ago

“Food was never received.Door Dash attempted to call the driver that did not even answer for them. She lied stating she knocked on the door and put it in front of my door when she never even came in the building. Not only do I not have my breakfast.I have to wait 3 to 5 business days to get my money back.. How does that solve my hunger on my birthday?When I ordered myself breakfast with my last... There has to be some accountability or compensation provided or DoorDash.Will wind up with a lot of lawsuits of breach”

Helpful Report

Posted 2 years ago

“Called JAI to report safety issues and she hung up on me 3 times!!!! THREE TIMES! Did not want to hear about issue… Just wanted to get off the phone. Horrible service and she needs to be fired!! This company is awful”

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Posted 2 years ago

“Terrible customer service ordered food never showed up.”

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Posted 2 years ago

“I just deleted my DoorDash app. I think a lot of the advertising is false and I feel ripped off paying so much money for a teeny bottle of Prosecco. It was very deceiving a total rip off. I’m done with this site.”

Helpful Report

Posted 2 years ago

“Recently the Door Dash driver took a picture of my order delivered to the wrong address, I live in an apartment building and this was clearly someone else's house porch with a big white pottery vase, and a sign, Welcome To Ukrane! I spoke to customer service and I asked is my correct address on my account because I see it there but maybe something's wrong with your web site. She said no she sees my correct address on my account and she said it was the driver's mistake and that it could be a GPS problem.The driver actually texted me saying that they made a mistake and then said it was my fault! I told customer service that I don't want that driver ever again so she said she was blocking him from me. About two days later I had a very good Door Dash delivery driver from a Dairy Queen and he followed the right instructions that are on my account to call me when they are about to deliver my order, he arrived pretty much on time and was nice and friendly so I gave him a 5 star rating. Well unbelievably just a few days after the first driver delivered my order to the wrong address, another delivery driver delivered my order from a totally different take out place to that exact same wrong house porch and took the picture! This other driver sent me a text message saying that they were here but that they couldn't find my apartment and they took a picture far away from one of the buildings, I had gone up and down the stairs from my third floor looking outside my front and back building doors but nobody was there. When I went back up stairs the second time I looked on my account to see if he had delivered my order because he didn't even call me and in addition to that being my instructions on my account, I sent him text messages asking him to please deliver to my correct address and to please call me at my phone number when he was ready to deliver my order, he said OK, and then said he speaks Spanish. I saw a picture of my order outside of what looked like my building, he then left me a nasty message saying he left it there because he wasted time delivering my order! I called customer service and rightfully complained again and they said they were giving me a refund but I'm not certain that they really did. I removed every app on my phone and tablet for any take out places that deliver using Door Dash and I will never use anyone who uses them ever again. So far I have used Grubhub more than a few times including recently and they delivered my orders to the wrong addresses.”

Helpful Report

Posted 2 years ago

“Placed a order driver never showed up”

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Posted 2 years ago

“I order food for my staff and put in the delivery comments my staff name and phone number. Door dash rarely delivers but drops off to some Random place. I was told by door dash customer service, drivers don’t see or read delivery instructions. Never use them again”

Helpful Report

Posted 2 years ago

“This is the third time I have ordered from door dash and there is missing food yet again I have sent email every time never got money back or my food”

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Posted 2 years ago

“After doing a little bit of research due to the fact that I was charged 96 dollars from doordash, I figured that doordash does auto payments. but not the ones that you consent to. They automatically took 96 dollars from my account that was apparently for dash pass but I never paid for any dash pass. I was only trying to purchase a couple snacks but reflected in my account, there was 96 dollars that had been taken. After doing further research, a lot of other customers had run into the same problem. Doordash is trying to take advantage of people who are not experienced in making payments like young kids. Be careful and make sure to check for any auto payments from doordash.”

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Posted 2 years ago

“Do not even consider using them. They charged me for some kind of subscription without my knowing & now are saying they didn't. And it's a monthly charge.”

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Posted 2 years ago

“They SUCK, if I could give them less I would. They cancelled my order within 8 to 10 seconds of the order, then lied and said they tried to send the order 3 times. Didn't happen but they sure as hell to my money. Said I would be refunded within 3 to 5 days. Will NEVER order using this shit-hole company .”

Helpful Report

Posted 2 years ago

“Horrible customer service, I never received my food, and I talked to five representatives. But no one was helpful, nor did they attempt to resolve my situation. No food and no refund, never again.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,823 reviews