DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,548 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,548 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 22nd April 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the most courteous delivery young lady. She went all the way back to Tony's BBQ to get my peach cobbler that they left off my order. She said they didn't have any more so they sent cheesecake instead. I tipped her extra. I'm mad at Tony's though. Doordash this particular delivery person whose name I did not get, saved you from getting marked off my list. Thanks.”

Helpful Report

Posted 1 year ago

“Placed an order for Chinese food a $19 order for deep fried prawns did not arrive I was issued a $5 credit I'm still owed $14. An order of lemon chicken was dumped on the bottom of the bag I was given a $10 credit. I have been denied my additional $14 I'm very disappointed I will only use doordash one more time to get my credits and I will no longer use this service I've never had this problem with skipped the dishes”

Helpful Report

Posted 1 year ago

“Customer support is trash. They have promos that they don't make good on. If you plan on trying to collect on what is promised after completing your end of the deal, make sure you have lots of screenshots as proof. They will deny that the promo exists, that you completed it, that the terms were what you say they were, anything to not help you. Also, they like to pass you off and hang up on you or end chats (sometimes before they've even started). They will tell you there's nothing they can do from their end, you just need to wait for x amount of hours. If it's already been that long (or longer) they tell you to wait x amount of hours longer. It's a complete waste of time trying to get anywhere with these people. Customer service isn't even in America. They all have names you can't pronounce and they can't speak or text proper English. The whole thing is infuriating! The " convenience" of their so called service is not worth the price or the hassle. I've had nothing but bad experiences.”

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Posted 1 year ago

“Door dash sucks!! They have people who 1st off don’t speak English …. Which should be a #1 requirement!! How am I suppose to communicate with a person who is not only picking my food up but is also delivering my food and my need additional instructions???!! Also, these people they hire are pure idiots… if my address states an APARTMENT NUMBER!! Why on earth would you leave my phone at the Apartment rent office when they are freaking CLOSED!!!! Pure idiots!!! That’s why I listed an APARTMENT NUMBER!!”

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Posted 1 year ago

“Door dash is absolutely the worst they pay like you a drug addict bum &$@“ them!!!”

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Posted 1 year ago

“This is one ridiculous service. I had the office order Lunch today and of course we never got it and I also have to wait 5 to 7 days for my refund. Which the order was over $70 RUN FROM DOORDASH!!”

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Posted 1 year ago

“There was a restaurant that had gone out of business as an option. I ordered from there and the driver called to let me know there isn't a restaurant there it has closed and cancelled my order. I need to wait 3-5 days for my money back and 3 people in the company refused to give me a credit so I could eat lunch that day! I cancelled my subscription and I will bad mouth to anyone who will listen.”

Helpful Report

Posted 1 year ago

“Worst company. Drivers don’t answer the phone. Can’t read instructions and can’t follow instructions giving to them. Will never use DoorDash again and companies shouldn’t use them either.”

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Posted 1 year ago

“Drivers opening bags and stealing food because receipt is on the outside of the bag so they know what u have. Eating out of fries and ordering groceries is the worst.DO NOT USE DOOR DASH And you can't even see the make and model of the car that's coming to deliver its not safe”

Helpful Report

Posted 1 year ago

“Don't use doordash if you believe you will get a refund for missing items as they will deny it especially if it's the first time you use the app. Go with a different company instead like delivereasy theu will follow up properly and actually refund you for missing items.”

Helpful Report

Posted 1 year ago

“DoorDash is not the same they use to be good but now they suck dashers take forever food be cold today was my last time dealing with them I placed a order waited for a hour never came I called them so I can get a refund I will try Uber eats from now on”

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Posted 1 year ago

“The drive let my food in the other place , somebody said , my money will returned at my card , but I still waiting for long timen for my $28 dolares , please I want my money”

Helpful Report

Posted 1 year ago

“Several items were frozen. It was a very warm day. I was told that the window for deliver was at 1:40-1:50pm. I returned home at 1:30 only to find that they had delivered everything at 1:00pm. I thought I was ordering through Aldi, but somehow Doordash managed to wiggle their way into the order. Aldi said it wasn't their problem. Doordash said that since I received everything, just early, they were going to give me a credit of $15 for $30 worth of stuff I had to throw away. They didn't even credit my card, just my Dumbdash account; a service that I will NEVER use again anyway. What a load of @#%@#$#@. i knew I should have checked reviews. Approximately 1.5 stars out of 5. I'll bet that most of the reivews would have given them a 0 if they could. Lousy deliver and lousy customer service. Such a joke.......”

Helpful Report

Posted 1 year ago

“Always cold never delivered to the right house”

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Posted 1 year ago

“This is a merchant of Doordash. Recently we had received twice wrong 1099 tax form. The payee’s name and address weren’t my store name and location. I requested times and still got the wrong one. Wherever I requested something from then, they need our account number and routing number and employee ID. What’s wrong with their administration? Most of the time they don’t solve our requested problem.”

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Posted 1 year ago

“Door dash says the sauce packets the fast food workers neglected to put in the bag is not worth reimbursement. THE FUKING SAUCE MAKES THE MEAL! door dash is trash.”

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Posted 1 year ago

“Using the Doordash for last three years and giving orders every week, the Dasher made a mistake with the order, i happened to give them evidence and first the dasher lied and later he admitted the mistake to support team and still did not refund my amount. They have become so arrogant . They gave me $5 credit for the order that i did not receive. Please keep your credit . Not interested in your service”

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Posted 1 year ago

“Please don't use these guys. I will not use you guys ever again! Go to the restaurant and eat or pick up your order yourselt. It took the driver forever to get here with our order. When the order arrived, the driver didn't have the decency to ring the doorbell. We found our order sitting on the front porch. Unacceptable!! Also, they make you think that you're getting a discount, but, you have to order the food through their website and they charge an upcharge on each item you purchase and an additional delivery fee charge.”

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Posted 1 year ago

“Website is terrible, doesn’t load. Fees are atrocious. I will stop using DoorDash.”

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Posted 1 year ago

“My package from Macy's was delivered to the wrong address. I contacted DoorDash and was told that my package had been delivered, they say they have a picture, but will not share it with me. They say it was delivered to an address with a green door, mine is white. When contacting them the next day I was told that they had corrected the problem with Macy's and I could expect my order today. I was sent two texts from drivers who said they were waiting for my order at Macy's. When I tried to return their calls neither one spoke English. I have no problem with that except that they should have translators with them. I think I have said enough, but you can be assured that I will spread this experience to many Jill Murray”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,548 reviews