DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,486 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,486 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 16th February 2026

2313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order came well over an hour late. Customer service were like ‘oh well’. First the driver had mutile stops, then it was waiting on merchant problems then it was maybe they can’t find me (driver still at store - so not likely) and then it was traffic - 4 excuses and no offer of any credit, or anything. But the chat agent did disconnect the a ‘sorry not sorry’”

Helpful Report

Posted 11 months ago

“Noone to pick up food Would not refund No customer help Paid full price”

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Posted 11 months ago

“My daughter ordered dinner for me. Clearly stated my name delivery driver did not speak English and when someone at my work asked if they could help her she just left the food on the ground. Absolutely unacceptable! My food was cold and I ended up throwing it out as I don't have access to a microwave. MY daughter should get a full refund. Order ID AAAPGMT39QA3”

Helpful Report

Posted 11 months ago

“This was a business order for a vendor who's phone recording said they were closed. There was no dasher who went to pick up my order. DoorDash customer service stated that they called, checked on the order, and to give the dasher 15 minutes. They kept saying that the order was complete. After hanging up with Door Dash customer service. I called the vendor and received the recording that their location was closed. I called DoorDash customer service again and was transferred twice. All the reps kept stating the same apology but couldn't fix the issue. I was transferred a third time to cancel my order. DoorDash needs to check these locations on their platform to make sure that they EXIST and if they are permanently closed.”

Helpful Report

Posted 11 months ago

“Delivery never arrived. I waited outside for the ordered food but driver never came. Driver also never answered call to question where they were. Spoke to doordash customer support and stated they could not do anything as it was confirmed delivery even though I never received anything. Terrible service!”

Helpful Report

Posted 11 months ago

“The Door Dash driver hit our mailbox and busted the wood post and dented the mailbox. Didn’t bother coming to tell us or anything; just drove off. Now we have to pay to replace the wood post and mailbox because of their bad driving.”

DoorDash 1 star review on 14th March 2025

Helpful Report

Posted 11 months ago

“STOP HIRING PEOPLE THAT CANT SPEAK ENGLISH! Hard to follow directions if they can't understand them!”

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Posted 11 months ago

“They delivered someone else's food to me and will not issue a refund. Will never use again.”

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Posted 11 months ago

“I order 34 dollars worth of food and the delivery person delivered my food to someone else. And when I went to report it DoorDash customer service says that they can’t refund me. I most definitely want be ordering from this company again!!!”

Helpful Report

Posted 11 months ago

“They never delivered my food and won’t refund my money talking about DoorDash policy”

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Posted 11 months ago

“Door dash sucks my phone glitched one day and paid for 100 worth of food and they would only give back 8. When I should have only spent 50.”

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Posted 11 months ago

“It's at a MINIMUM twice as expensive as going to the restaurant now. I understand an upcharge, but this is ridiculous. I can't use this service any longer. It's a shame, but no convenience is worth these prices. Plus the food is always ice cold by the time it's delivered.”

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Posted 11 months ago

“terrible they never delivered my order and wont issue a refund awful”

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Posted 11 months ago

“Substituting items that I did not want substitutions made. Christie”

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Posted 11 months ago

“This is the THIRD time our food hasn’t been delivered. Drivers don’t pick up, ignore your calls and come up with the worst excuses. I won’t use them again. I don’t want more credits I want my money back for a lack of service.”

Helpful Report

Posted 11 months ago

“Ordered meal advised delivery time 7:33pm. After repeated attempts to contact Doordash as delivery did not arrive at stated time and their delivery tracker kept extending the delivery time we finally spoke to delivery driver who stated his car had broken down. This was approx 50minutes after scheduled original delivery time. No advices received from DoorDash advising this issue earlier and therefore giving opportunity for us to go collect meal. Their service is zero. This is the 2nd time an order through DoorDash has failed to arrive. Would never use this company again.”

Helpful Report

Posted 11 months ago

“I ordered groceries at 1 in the afternoon, I paid and went on with my day then I got charged a second time at midnight. I was told about this by my bank the next morning. I called customer service where I was greeted by a women with a very heavy accent after a good ten mins of trying to understand this women I was informed there was nothing she could do and even though my bank and my eyes show me what they did she told me I was still wrong. With so many other services I would use one of them. Very let down by door dash 😡”

Helpful Report

Posted 11 months ago

“I placed an order that was delivered to someone else and they only refunded me half of the total price. When I called customer service I also was told that I made the mistake when I asked for a refund and was told that I would get a call back within 24-48 hours and never did. My whole family has deleted the app.”

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Posted 11 months ago

“Extended to a 2 hour delivery. Chat support took ages to respond. Finally offered credits (whatever that is) or cancellation. Was typing a reply and chat was ended after about 10 secs. Will never order with them again”

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Posted 11 months ago

“My door dash experience was terrible I mean how could you just leave someone food on the porch... I'll never use them again in to be honest I had doubts so they'll never be a next time. Can't trust people”

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Posted 11 months ago

DoorDash is rated 1.3 based on 24,486 reviews