DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,685 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,685 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Door Dash took my money and the order from IHOP was not my food and I never gotten my money back”

Helpful Report

Posted 2 years ago

“If I could, I wouldn’t even have given it one star! I got notification twice that my door dasher had changed and my order was running behind. Then I kept getting updates that it was running later and later. Two hours after I ordered and 1 1/2 hours after I got notification that the order was ready I received notification that a driver was on their way to get my order. I cancelled my order. The food would have been incredibly cold and most of the company I had over had eaten something else or left. NEVER order on Door Dash! It is horrible!”

Helpful Report

Posted 2 years ago

“I ordered a small appetizer and the total was below $15. The dasher sent me a message that said and I quote “I accidentally accepted your order. I’m unassigning myself from it. Maybe the total will get raised to even make it worth the drive. For the next dupe that wants to grab it.” I replied to him and said “You are horrible! I will be reporting you!” He replied and said “For what not wanting to deliver this weak paying order😂😂😂. Your food will sit there until it’s good enough for the next dasher. Have a good evening ma’am.” When I placed the order, the delivery time was 20 minutes. However, I waited for almost 2 hours for this order. When I called door dasher customer service, the representative stated and I quote “I will take this as feedback and share this to the appropriate team.” I replied “Are you serious? That’s it? What about my order and how will I be compensated for this horrible service?” The representative replied and said “We have unassigned the previous dasher and the new dasher has been assigned to your order and it will be delivered at the earliest. I replied “I will be reporting this to your corporate office first thing tomorrow morning and this will be my last order with DoorDash. Thank you for doing nothing.””

Helpful Report

Posted 2 years ago

“So I just ordered a pizza from little Caesars and accidentally ordered it from a location that I'm no longer at. I immediately called to cancel but because little Caesars already started preparing my order, they couldn't refund my money immediately after I just ordered it. Don't waste your money for this scam of a business!”

Helpful Report

Posted 2 years ago

“Service is horrible. I got message that driver was having trouble finding delivery address even though it was a business and the order hadn't even picked it up yet. In the end I had to cancel order and ordered from somewhere else that uses its own employees to deliver because dealing with door dash is always a nightmare.”

Helpful Report

Posted 2 years ago

“2nd time our order is not complete. Driver takes no responsibility and McDonalds does not take responsibility for orders”

Helpful Report

Posted 2 years ago

“They sent me a message that they can't deliver, we canceled and the order arrived and after we had already looked for other options and they couldn't refund me anything so be careful when they get that message because they will charge you for the food however they want.”

Helpful Report

Posted 2 years ago

“I placed in water at 7 o’clock received notification from two different Dashers that they were waiting for the order. First one all of a sudden dropped off second one then said that my order was picked up by the first Dasher never got my order. Third Dasher went and picked up my order and again was told that my order picked up so my order got canceled. Got the runaround Still at 9:20 at night had not received any food so ended up ordering from a different restaurant thankfully for that Dasher I got my food. I would never everDoorDash in my area sweetwater, Tennessee. When I spoke to the girl at Bradley’s barbecue She offered to bring me my food when the restaurant closed at nine so kudos to her. The second order that I placed what I really wanted The driver delivered it to the next-door neighbors. I text him. He did come back and he redelivered the food to the correct address. I spoke to customer service solution was to give me a five dollar credit hour and a half after I order my food. I finally got to eat my dinner at 9:40 at night.”

Helpful Report

Posted 2 years ago

“There have been numerous times where doordash will not give a refund when my food is not delivered. Stay away from doordash use GrubHub or someone else.”

Helpful Report

Posted 2 years ago

“DO NOT order anything from here. Twice my orders have been picked up and never delivered and door dash refuses to refund or replace anything! I've been waiting over a week for a simple refund, due to their dasher stealing my food order ! Today, another order was stolen from me!”

Helpful Report

Posted 2 years ago

“Doordash charges $2-$3 more per sandwich. I get that part. That's how they pay their drivers But I ordered food from McDonald's last night and it was trash. McDonald's said it's not their problem it's doordash's problem because I ordered it through their app. Doordash said it's McDonald's problem because it was their product. I won't be using doordash again. I will pay for a cab to deliver. The driver was courteous and timely. This is not the fault of the driver in anyway. I always have had great drivers. This is about the company and their awful way of doing business. .”

Helpful Report

Posted 2 years ago

“In ordered an 80 dollar sushi combo meal and only received 1 sushi roll and 12 pieces of sashimi. There website shows a lot more items than what I ordered. There 30 dollars dinner combo is 1 roll and 15 pieces of sashimi. I’m missing half my order!”

Helpful Report

Posted 2 years ago

“DoorDash sucks!!!!! It’s the worst delivery service I’ve ever encountered and their customer service is horrid!”

Helpful Report

Posted 2 years ago

“I ordered pizza, and guy canceled my order and took off with my food. I'm honestly upset with this.”

Helpful Report

Posted 2 years ago

“Door dasher David T is horrible he didn’t deliver my food and wouldn’t answer my 2 calls I made to him. This is the first time I’ve had a problem with door dash. Customer service was great and got me refunded (thank you) If you see the name David T don’t plan on getting your food.”

Helpful Report

Posted 2 years ago

“I ordered from Popeyes which totaled a little over $25. The driver delivered the wrong order, NOTHING compared to what I ordered! They provide a number to contact the driver, but he kept ignoring my call. Popeyes said to contact DoorDash so I dog and they didn’t do NOTHING! I’m just out of $25! They didn’t even contact their driver and have him correct his mistake! They do not care about customer satisfaction at all and that’s sad! Very bad business!”

Helpful Report

Posted 2 years ago

“They delivered my food by leaving it on the ground out side my door. They didn't knock or in any way contact me that it was there. The specific delivery instructions were on the receipt. "hand the food directly to the customer" I'm reporting their bad business practices to the appropriate Government agencies and hopefully get this company to comply with health and safety issues.”

Helpful Report

Posted 2 years ago

“They are the worse!!!!! They picked up my order and than cancelled!!!”

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Posted 2 years ago

“Horrible I don't like ordering with door dash. Some establishment are delivery thru door dash which they don't tell you. Refunds are a nightmare. Have not gotten any of my refunds and in some cases I never received my order. Avoid door dash”

Helpful Report

Posted 2 years ago

“First I paid an extra $2.99 to have the order epedited and of course it was late even by the new time they stuck in there after they missed the first deadline. I accidentialy ordered 2 of the same item and of course by the time I could log on to doordash after calling the store like the driver told me to I was told I had to contact door dash, so i started a chat and they let me know they could not help with the item ordered twice thats fine but I expected the xtra cost to be refunded. Well they said no and ended the chat. I tried to start a new chat but was told I was taking too long so they ended that chat. Someone then called me and apologized but said she could give me $5.00. That was it. My reply close my account now!!!”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,685 reviews