DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,824 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,824 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 3 star review on 20th August 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spend thousands of dollars on food with Doordash and one of my dinners was missing yesterday on a $88 order and I was denied a refund. I called support and the representative disconnected the call while I was speaking. I'm completely done with Doordash, I've deleted the app and will encourage all my family, friends and social media followers to do the same.”

Helpful Report

Posted 2 years ago

“their fees are so out of pocket, why are you charging me almost ten dollars???”

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Posted 2 years ago

“Very bad experience. They tricked me to participant in a question, and gave me a promotion code. When I tried to apply for this code, it said that my account is not eligible for this promotion. I contacted them, they suggested me to place a order with full price, and then they will try to provide a better resolution. Very tricky company!”

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Posted 2 years ago

“Doordash waived a $3.00 convience fee but charged me $10.99 for a $7.99 sandwich.”

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Posted 2 years ago

“I placed 2 orders and was charged for 3 even after I showed the agent via the chat proof that 3 different amounts came out of my account. Rhea Gay's (if that is her real name) attitude was terrible, her customer service was absolutely despicable and her timing to answer was extremely slow! She refused to put me on to a manager even when I asked twice and refused to give me a refund for the 3rd I did not order! Every time I use this app I get problems with my orders and will not he using it again!”

Helpful Report

Posted 2 years ago

“So upset. They claimed they did a review. I'm certain my driver never received the 35.00 margarita jug I bought missing from my food order, my main reason from ordering from the restaurantwas to get the drink. 35.00 is a steep price for a missing item. I contacted my credit card to dispute this amount, so I can get a partial refund. I'll just drive and spend 5.00 on gas for now on.”

Helpful Report

Posted 2 years ago

“Food was dropped off at the wrong location. Messaged the Dasher with zero response then called and she answered. And she said that I should just go get it myself. I said no I left you a tip you're being paid to deliver the food go get it and bring it back. Then she responded with why didn't you just wave me down and I said that I did you just kept driving face buried in your phone. 20 minutes later she shows up with my food ice cold. It went into the trash. $30 for nothing.”

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Posted 2 years ago

“If I could give a zero I would. Doesn't assign anyone to bring food half the time and customer service has no brain and repeats the same scripted messages even though not helpful in the least.”

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Posted 2 years ago

“They canned my sister who was a 5 srar driver because someone hacked her damn account..as hard as she worked..smh..she just lost her son and these monsters canned her on mothers day. THEY ARE THE WORST PEOPLE TO WORK FOR!!! NO INVESTIGATION OR APOLOGY JUST DISCONNECTED HER ACCT..THEY SUCK!”

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Posted 2 years ago

“They are thieves. They steal money from workers. And refuse to give it back. Workers beware.”

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Posted 2 years ago

“I'm not sure I should blame the dasher, but the service was a ripoff in Seattle. They added an hour to my delivery time (minute by minute most of the time). At least I found out it was because they added 3 other deliveries OTW to my location. We all know that an extra 45 minutes on a pizza delivery really improves a $70 order that was $30 in fees. I'll never use DD again here. And, yes, I tried messaging the dasher.”

Helpful Report

Posted 2 years ago

“Over two hours after posting order no dash assigned and called support no help in resolving anything keep giving me excuses is a big joke lost my money for my order”

Helpful Report

Posted 2 years ago

“The last 7 days ordering I get dashers that only speak Spanish...my food is 1 to 2 hours late! How can they drive? What a joke this has been...I mean really”

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Posted 2 years ago

“I always tip very well on door dash and almost every driver does not say thank you or even acknowledge the generous tip. Very frustrating.”

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Posted 2 years ago

“They do not give a flying f**k about your order. If the restaurant gets your order wrong and you complain about it, they’ll refund maybe $4 on a $20 order. Absolutely insane. This just happened to me and it’s not the first time. I was a loyal customer for years and I even paid for the stupid dash pass membership. Finally had enough after this order. All set.”

Helpful Report

Posted 2 years ago

“Worstttt, don’t ever order, deliver guy will eat ur food, agent will scam u to cancel the order, they will take ur money from account & doesn’t process refund, total scam, I never received food.”

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Posted 2 years ago

“I was foolish to give door dump a second chance. This is the second time they've stolen my order. They need to start screening these "employees" and enacting serious consequences for theft. If they can't do their job, then some of these restaurants and stores need to sever their partnerships with this poor excuse of a company.”

Helpful Report

Posted 2 years ago

“I placed an order on my phone which usually follows my location. The order ended up going to a restaurant near my work which is an hour away. I realized it right away and cancelled the order within 5 minutes. Door Dash still charged me 98.97 for the order. These people are rip off artists. DO NOT USE DOOR DASH”

Helpful Report

Posted 2 years ago

“Not only do they charge 3% for operating costs, you have to pay a delivery fee plus tip for the driver. On top of that, they raise food prices. For example, Another broken egg charges $16 dollars for shrimp and grits, on doordash they charge $20. Never again.”

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Posted 2 years ago

“Worst outcome imaginable !!!! I had loaded a gift card. ($100) I viewed it in my (haven't used since the pandemic ) account. Ordered food on Mothers Day so I didn't have to cook. Applied the gift card and needed to pay the 19$ balance. . . we ordered extra. I gave them my credit card for the balance. On Monday I checked my credit card and the full amount of the order was pending? So I thought many things but figured they would collect the $100 from door dash and reduce it to the $19. By Wednesday I contacted Door Dash. All they did was tell me tough luck and offered no answers. Oh and On top of that the online chat person told me to try and upload my gift card again as it was not appearing on their side. So I Did! Then was told on the phone if I had NOT done that they could have helped me. NOW, I'm stuck with paying my credit card money, I don't have because I'm a senior , AND have a 100$ credit they told me to now use after the fact to use their thieving service more. NEVER AGAIN !!!!!!!!!!!!!!!”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,824 reviews