DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,380 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,380 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What's wrong with you people ordering through Doordash? Are you that lazy, that you can't drive to the restaurant and at least get hot food? You do realize, Doordarsh rips off not only you, but the restaurant and the delivery person. Why would you want to tip a driver for cold food and food that's now more expensive due to surcharges. Wake up people, it' a giant RIPOFF!!!”

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Posted 3 months ago

“I am working, ordered a swiss burger with fries and side salad. I received someones salty nightmare order instead...though I provided receipt I was told "per our policy, I am sorry we can provide a refund so you can re-order" This is basically theft....”

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Posted 3 months ago

“I ordered breakfast today from metro diner and when it got to my home the food was correct and hot but I for a broke fingernail from one of the restaurant employees in the bottom of my bag. It instantly ruined my appetite so I went on the app to ask for a refund. Even tho I provided proof they refused me a refund.”

DoorDash 1 star review on 16th August 2025

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Posted 3 months ago

“Kishan either lost my food or ate it! As I never received my order.”

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Posted 3 months ago

“They are rude, unprofessional and totally unhelpful. My order delivery takes one hour and forty minutes for nothing, when I called them to cancel it and refund, they said the system doesn’t let us to do that. Then what is the point of customer service!!! Then I asked to talk to his manager after put me on hold for long time said he will call you that’s totally BS and nobody called me.”

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Posted 3 months ago

“Horrible customer service, probably the worst I’ve experienced.”

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Posted 3 months ago

“Ordered $35. Driver delivered completely to the wrong address. I called customer service. They issued me a $28 credit. THE MATH AIN’T MATHING! I asked for them to make it make sense. I was told, “Our system will only allow a maximum of $28.” This was my first time using DoorDash because they offered more options. Well, back to Uber Eats I go!!! I’ll take great service with a decent amount of options over horrible service (near fraud) with a larger variety of options any day!!!”

DoorDash 1 star review on 15th August 2025

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Posted 3 months ago

“Scrappy drivers think they are entitled to big tips off the bat. They wait 20+ mins before picking up the food at this point its trash. Terrible service”

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Posted 3 months ago

“I never have a good experience. I just ordered a sub, and the driver claimed to deliver it when they were never in route to me. They took a picture of it at the store and tried to use it to show they "delivered it to me". Doordash needs to create a consequence and ban drivers from ever being dashers when they scam and eat customers' food. I don't know how they continue to get away with it as this has happened to me SEVERAL times.”

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Posted 3 months ago

“I am sorry of getting incorrect orders and doordash just wanting to give a partial refund.”

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Posted 3 months ago

“They wear their ass on their head”

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Posted 3 months ago

“I really do hate DoorDash, I'm always missing something from my order and never get compensated for it. And I do tip really well. Door dash customer service is pretty much rude and can't help on the phone either and won't compensate you. Waste of time and money.”

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Posted 3 months ago

“Every time my order is messed up, I call and a friendly worker will kindly offer a refund or a credit onto my account. This makes it very pleasant to deal with. I commend the workers who answer the phones for customers.”

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Posted 3 months ago

“For one, as much as we pay for all the fees and everything that they add to our order, then the DoorDash stop along the way for somebody else’s order and then by the time you get yours, it’s cold and not worth eating so after this order, I’m done with DoorDash. I will never order through them again. Happy trails DoorDash.”

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Posted 3 months ago

“I'm a dasher. DoorDash overly charges people to order items so then the customers hardly tip the drivers. But we're not just drivers. We go pick up the customers items, sometimes waiting 15 minutes or more for their orders, using our gas, our wear and tear in our vehicles, our time and effort and hardly ever get tips. Plus the dasher app messes up about 90% of the time. I wouldn't be dashing if I didn't need the money. The DoorDash owners could be a lot more generous with paying the drivers. And customers could be generous as well with leaving money tips.”

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Posted 3 months ago

“lol, I don't think I have anything new to add to the long list of all 1 star reviews! I have had about every experience anyone else has already said. yikes”

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Posted 3 months ago

“Ordered from DoorDash and accidentally orders for pick up. 3 minutes after order I called restaurant and told them not to prepare the food. Then cancelled order on app. App said no refund because “restaurant was already preparing food”. Called DoorDash support and talked to a lady who barely spoke English who said “no refund, can’t change order to be delivered, won’t call restaurant to verify.” So, got no food and DoorDash still my money. Lady on phone said “we have to pay the restaurant either way”. These guys are just crooks. And I was a dash pass member. Cancelled that and will never use this service ever again. Crooks.”

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Posted 3 months ago

“DoorDash is the worst food delivery service, they take your money and when a restaurant cancel the order, Doordash then inconvenience the customer by not refunding the customer for 3 days after the order was placed. I advise anyone who doesn't want to be inconvenienced by Doordash to find a much better delivery service.”

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Posted 3 months ago

“Terrible customer service. Marginal benefits. Unanticipated charges. Opt for UberEats or Postmates.”

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Posted 3 months ago

“Thank you”

DoorDash 5 star review on 12th August 2025

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Posted 3 months ago

DoorDash is rated 1.3 based on 24,380 reviews