DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,484 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,484 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 16th February 2026

2313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m done. Refunding money is simply not sufficient when a restaurant has closed after you get your wrong order., or it’s taken an hour to get through to somebody about your order. I honestly have no idea how this company stays in business..”

Helpful Report

Posted 5 months ago

“DoorDash delivered my order to the wrong address. I called them to get an order relievery and they already issued $15 credits to my account that never works or goes through. I’m done with DoorDash. Just deleted the app off my phone. Not to mention I played the driver a $1.89 tip”

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Posted 5 months ago

“Terrible customer service”

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Posted 5 months ago

“Door dash has been getting shady. I never get refunded for missing items or for orders that were not delivered. Uninstalled the app”

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Posted 5 months ago

“If anybody orders through DoorDash don’t do it because they will double charge your bank account and they are always get lost and your food gets cold so i would not go through DoorDash at all”

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Posted 5 months ago

“Been a long time user of DoorDash, but no longer. Ordered my daughter’s dinner as part of a DoubleDash order. Received one place, but not my daughters. DoorDash has always been good about making it right, so I wasn’t concerned. I submitted a request online but it was denied. I’m assuming it’s because there was a picture of the delivery, even though it was only half of the order. I submitted for a review but was told it would take up to 24 hours for it. I just wanted my daughter’s dinner! I called customer service and was told there was nothing they could do because I had already requested a review. I then asked to have my DashPash membership cancelled. I forgot I had signed up for a year membership so I called back to have the remainder of the membership refunded because I have zero desire to ever use DoorDash again. I was then told that a refund was not an option, so not only am I out the cost of my daughters dinner, I had to go and buy her a new, I also have 6 months of a membership that is going to be wasted.”

Helpful Report

Posted 5 months ago

“⭐☆☆☆☆ DoorDash is a complete joke when it comes to customer service. Every time they mess up an order (and it happens way too often), they act like they’re doing you a favor by handing out a partial credit instead of fixing the issue. This last order, I didn’t get my chips and salsa at all, and there was no way to even report that the churro came with no chocolate sauce. So I got charged full price for food I never received or couldn’t enjoy properly — and DoorDash’s “solution” was to give me a fraction of the cost back. Their app is designed to make it easy to spend money, but impossible to actually get help when they screw up. After this latest mess, I deleted my account for good. Too many other delivery services out there to keep putting up with this kind of shady, half-assed “support.””

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Posted 5 months ago

“I will NEVER use Door Dash again. Unbelievably overpriced. Late deliveries, no refund options, uber eats is a way better options. Also if i could get a customer rep that spoke English would be a bonus”

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Posted 5 months ago

“Placed order and received a due time; however, that time kept changing. I ended up canceling order and deleted app. Do not us doordash unless you are in a big city.”

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Posted 5 months ago

“If I was starving, would never use them! Company from Hell”

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Posted 5 months ago

“Worst dustomer service ever”

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Posted 5 months ago

“The last person that delivered my food purposely spilled my mocha frappucino leaving a big mess for my PT's mom and I to clean up on the carpet. This was a driver named Diamond in the Riverview, Florida area. Very unprofessional. Also, the Managers lack good customer service themselves.”

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Posted 5 months ago

“FAST, RELIABLE, AND PROFESSIONAL RECOVERY SERVICE!”

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Posted 5 months ago

“People were complaining about not getting their food when I dropped it off so my account was suspended. But ever since I started working for Grubhub and Uber eats I’ve had no complaints so if DoorDash wants to give free food then that’s their business. Uber and Grubhub pays more anyway!!”

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Posted 5 months ago

“The only experience I’ve ever had with DoorDash not providing me with a good service, is when I have an issue with an order and they still will not help me either refund the money so I can get the order corrected or correct the order. Every time I talk to a support staff member I get told I’m sorry, but our other team has denied it so we can’t do anything further according to policy. There is a reason why you guys have a team of people that go through Orders and review what the issue was and fixes it. Tell me why your support team not only denied me the first time but after I gave them the additional facts they still denied me. I was missing half my order and the other half was wrong how the heck is that right? I am a very unhappy customer and I usually do not leave reviews because they are not worth my time. But in this case I’m gonna make an exception if anybody else has a similar issue like this just delete the DoorDash app screw them.”

Helpful Report

Posted 5 months ago

“Doordash continues to charge my family members card that used it one time. I've canceled over and over, yet they continue to charge that card for monthly service. Now they've charged $49.90 for Chong Qing. None of us have any idea who that is and doordash takes zero responsibility. Doordash is a scam. They refuse to cancel service every single month. I go thru this every month. Now we're being charged from Chong Qing THRU DOORDASH. Do yourself a favor and never ever sign up with them”

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Posted 5 months ago

“Stupid drivers take your order then accept 4 other people’s deliveries. Needless to say my wraps are always cold and soggy and my fries are always dog sht. If you complain they don’t give a fk”

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Posted 5 months ago

“First time ordering and it was a total disaster. Even after speaking to the driver, who said he was right here, I never got my order. Their customer service is the absolute worst with a seeming inability to either issue a credit or a refund. First and last time. Door Dash sucks”

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Posted 5 months ago

“This company has lost there mind, I can’t say what I wanna say, They messed up my food I order. We through the food away. This back and forward between DoorDash and spring creek bbq. Neither one wants to take the freaking blame! Best believe God don’t sleep at all!”

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Posted 5 months ago

“doordash has the worst customer service I've ever encountered and that's saying a lot in a world that has Comcast. Call them you end up outsourced overseas with unqualified so called customer service people. here at home they hire incompetent people as well”

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Posted 5 months ago

DoorDash is rated 1.3 based on 24,484 reviews