DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,629 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,629 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2281

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not have any trouble with the Door Dash driver... It was the food I did not enjoy. I had to throw it away, A waste of $14. The tacos meat tasted weird like if it wasn't cooked right and my quesadilla had Egg which I did not ask for.”

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Posted 7 years ago

“Extremely expensive, unnecessary”

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Posted 7 years ago

“My first experience was fantastic!! Everything was perfect and arrived ahead of schedule! My second experience was incorrect and late....several aspects of the order did not arrive at all; others were completely erroneous. When I reported this to DoorDash, I was informed that my account would be refunded for those items that did not arrive. Neither my DoorDash account nor my credit card were ever refunded. This was several weeks ago. Regrettably, I have no incentive to order from Door Dash again. Please don't inform customers that you will refund them orders that didn't arrive when you have no intention of dong so.”

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Posted 7 years ago

“Food showed up cold and an hour and a half late, provided feedback and got a $5 credit for a $25 order. Not sure they'll make it much longer with service like this.”

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Posted 7 years ago

“My food was more than an hour late...that means it took over 2 hours to get a pizza. It was cold.”

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Posted 7 years ago

“The first time I used Door dash the food arrived cold. The next two times my credit card was fraudulently used the same day for purchases in a different state.”

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Posted 7 years ago

“After ordering food for my husband and I, the bill was $45!!! What is this service fee? You already charge for delivery and a tip is required.... I paid $15 extra for those 3 things. We will not be ordering from them again”

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Posted 7 years ago

“The last three orders in a row I placed were wrong. I will never use them again. Very disappointed.”

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Posted 7 years ago

“Hit and miss at best. Bat about 500 on my multiple orders. Sometimes great, sometimes very poor. Will say that door dash has been receptive to complaints and has been responsive. Problem is that doesn't get better. Major problem with their software and customer service on the phone is truly bad. They really need to use people who have a better understanding of English”

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Posted 7 years ago

“When I first started using Door Dash everything was great and the most important was everything I asked for was delivered. I keep coming back to Door Dash hoping this time will be better. I ordered tonight from my favorite restaurant Cheddars and I was missing items again. Is it seriously that hard to get an order right. I understand if this was a one or two time situation, but it's everytime!”

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Posted 7 years ago

“Wish there were more options to choose from in my area. Service was excellent and fast though.”

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Posted 7 years ago

“Took an hour and a half to get my food from a restaurant 5 minutes away from me. A salad does not take a long time to prepare and for how much I had to pay for delivery this is unacceptable”

Helpful Report

Posted 7 years ago

“Took an hour and a half to get my food from a restaurant 5 minutes away from me. A salad does not take a long time to prepare and for how much I had to pay for delivery this is unacceptable”

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Posted 7 years ago

“The delivery was good and on time, what bothered me is that the person delivering my food showed up to my job wearing a red door dash shirt with real short shorts, slippers and a wrag on their head. Not what I expected of door dash as a first time customer.”

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Posted 7 years ago

“I like the service, it works well, but there is some work that needs to be done in how the food is handled by the driver. For an order that was hot food, the order arrived ok. For an order that was hot food and salad, the order was tipped and the sauce from the hot food (which was stacked onto of the salad), ran out of the to go container and into the container with the cold salad. The salad was ruined between the hot liquid and mixing sweet & sour sauce with cold salad. My 3rd order was for sushi, which arrived warm!!! Sushi needed to be handled in a cold container, it was actually warmer than room temperature, that can spoil the food.”

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Posted 7 years ago

“food is fine but a 20.00 and your charge is 40.00, i will never order from you again”

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Posted 7 years ago

“My last delivery was from The Counter and my delivery person asked if I was going to give him a tip because he didn't see it on my receipt. I was caught off guard that he even asked that. He didn't even give me a chance to look in my bag to make sure that my order was correct (I've already had previous experiences from door dash drivers in delivering the wrong items). I feel like it was really rude of him to even expect a tip. Please make sure that all your drivers come in with a positive attitude because lately they haven't been which is starting to deter me and my coworkers from ever ordering from DoorDash. Thank you.”

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Posted 7 years ago

“I had a issue with my order and they are not responding at all”

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Posted 8 years ago

“The service was fast and great. My delivery person was friendly. I have a problem with the double charge. One charge for delivery fee and another charge for service fee. Both those fees together were over $10, the service fee was NOT optional. How can you treat your delivery people like this? Not many people are able to give a tip after paying delivery fee + service charge. I will not be using this service again.”

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Posted 8 years ago

“I didn't receive side times that were paid for.”

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Posted 8 years ago

DoorDash is rated 1.3 based on 23,629 reviews