DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,629 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,629 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2281

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over price.”

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Posted 8 years ago

“Everything. First you over charge your customers as you mark up restaurant's food prices and don't tell anyone, then it takes an act of God to get your money returned even if it is less than $10. I don't like companies that lie and don't care about the client. Although I did finally get the over charge back but by then I was not even hungry.”

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Posted 8 years ago

“My food was cold 🙁”

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Posted 8 years ago

“I would first like to say that my delivery driver, Barbara was awesome! My bad experience had nothing to do with her. However, everything leading up to the actual delivery was ridiculous. It took me 10 times to even set up my doordash account because all of my emails were being rejected and they are VALID emails. I signed up with a link a friend sent me to receive a $7 credit. I Never received my verification code so I never received my credit. Had I not been so busy at work and hungry, I would have just cancelled the order!”

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Posted 8 years ago

“Friendly.... very slow delivery!”

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Posted 8 years ago

“My order was completely wrong.”

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(Inland Empire) - Posted 8 years ago

“Delivery time was okay. But the food was cold. The wings were warm and the mozzarella cheese wasn't cheesy.”

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(Inland Empire) - Posted 8 years ago

“You overcharged me and I contacted you on and nobody has contacted me.”

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Posted 8 years ago

“Horrible customer service, or service in general. My order was wrong, late, item were missing, and I was overcharged. None of many several complaints were replied to. I only got a half assed reply when I posted negatively on their FB page. This company doesn't care about you, they only want your money. The are not interested in customer service. DO NOT USE THIS COMPANY”

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Posted 8 years ago

“I was a big fan. But. Did you know that Doordash charges MORE for menu items than many of the restaurants themselves charge--sometimes $2+ more. At least that's the case in Denver. Doordash customer service reps (the one I dealt with over email was patronizing to say the least) say that they do this to get people paid...but no. There is no warning on their website, no notice of any kind that they're charging more. With fees on top--and even with delivery prices for some restaurants having been recently been lowered--it's shady dealing and a very deceptive practice . I've begun to have second thoughts about ordering from them, even when it's convenient. I don't trust them.”

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Posted 8 years ago

“I use door dash about 4 times per week. Success rate on a 100% correct order is about 50%. Customer service, when I need to talk to someone, is nonexistent. Chat can take 10+ mins to get an agent and there is no phone number. Dashers never read delivery instructions and get lost 75% of the time.”

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Posted 8 years ago

“too expensive, between the selection fee, delivery fee, and tip, it ends up being $10 or more to use the service.”

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Posted 8 years ago

“Have ordered twice from same restaurant. Both times food was not cooked as requested (steak was rare/medium rare not well done), both times food was cold to the point of the fries being hard. First time one item was missing. This is a combination of both the restaurant and the delivery. I will not be using doordash or the restaurant again.”

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Posted 8 years ago

“Placed an order with Door Dash for Wingstop and received a call 40 minutes later that the order would not be delivered because they were too busy. I called and complained and received a $15.00 credit and decided to use it and my order showed up nearly 30 minutes late. Horrible, horrible service”

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Posted 8 years ago

“I think there are some issues Door Dash needs to work out. I ordered dinner and the time was supposed to be about 48 min. Then my email confirmation said 68-78 min. Dinner has not arrived and it's been 105 minutes. Not cool. Family dinner on a school night.”

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Posted 8 years ago

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Posted 8 years ago

“Where to start, have a laugh or to, it's still very comical (not really to me). This all started at 10:36AM PST. from my initial order. at the end of the day my order was going to be delivered till maybe 1:45ish? really even if it's free it was about the Principal and ME needing to check up for them to stay on top... not cool for a first time customer, as I mentioned to their team I'm all about reliability and felt none coming from here. THey tried to blame restaurant in being busy but had nothing to do with it, they essentially made 2 orders and wanted to do a 3rd lol.. just pure comedy. Chat started on 26 Feb 2017, 07:35 PM (GMT+0) (07:35:32) *** Visitor 13415633 joined the chat *** (07:35:34) Agent: Hi, thanks for chatting in! A member of our Support Team will join the conversation soon. In the meantime, please feel free to provide as much detail as possible so we can help. (07:35:44) (17516255: Hi, just making sure my meal is in progress (07:35:48) *** Marie Nadine joined the chat *** (07:35:54) Marie Nadine: Hi Dee! (07:36:12) Marie Nadine: I can definitely help you with checking the status of your order. (07:36:23) Marie Nadine: Please hold as I pull up the order. (07:36:45) Marie Nadine: Just to confirm, is this the order from Salsa & Beer? (07:36:51) (17516255: Yep (07:37:59) Marie Nadine: Thanks! Please give me a minute or two to review the order. (07:38:01) Marie Nadine: Please hold. (07:38:09) (17516255: Ok (07:39:19) Marie Nadine: Thanks for holding! I see that the previous dasher assigned to the order has unassigned. (07:39:31) Marie Nadine: I'll go ahead and look for another dasher for the delivery today. (07:39:57) Marie Nadine: Should there be no issues with the delivery, your food should be there by 12:15 PM. (07:42:03) Marie Nadine: Dee, are you still there? (07:42:04) (17516255: Oh wow!! I knew something was wrong when the progress want. Iving (07:43:27) Marie Nadine: I really apologize about that. Our system usually finds another dasher once the previous dasher has unassigned. (07:43:37) (17516255: Thank you (07:43:41) (17516255: So we're good? (07:43:44) Marie Nadine: I already have assigned one of the best dashers we have in the area. (07:43:52) Marie Nadine: Yes, everything's all set. :) (07:43:55) Marie Nadine: Aside from this, is there anything else you need help with? (07:44:33) Dee (17516255: That's it, thank you (07:45:03) Dee (17516255: Please make sure that my order wasn't already "sitting" though (07:45:10) Marie Nadine: You're welcome! (07:45:14) Dee (17516255: It doesn't taste great when soggy (07:45:24) Marie Nadine: Yes I will personally monitor your order until it gets delivered. (07:45:32) Dee (17516255: Thank you (07:45:55) Marie Nadine: Anytime! :) (07:46:02) Marie Nadine: Thank you for choosing DoorDash and chatting in with me. (07:46:08) Marie Nadine: Have an awesome day! :) (07:47:59) Dee (17516255: Perfect! Thanks so much, so much for my wknd cheat meal lol g-bye (07:48:02) *** (17516255 left the chat *** Chat started on 26 Feb 2017, 08:15 PM (GMT+0) (08:15:32) *** Visitor 13415633 joined the chat *** (08:15:34) Agent: Hi, thanks for chatting in! A member of our Support Team will join the conversation soon. In the meantime, please feel free to provide as much detail as possible so we can help. (08:15:46) Dee (17516255: Hello again, wondering if you have an ETA? Thank you kjndly (08:15:52) *** Jessa T. joined the chat *** (08:16:16) Jessa T. : Hi there, Dee! Thanks for chatting in. Let me help you out with this one. (08:16:23) Jessa T. : Please give me a minute or two so I can pull up the details. (08:20:51) Dee: Thank you, at this point I'm concerned with soggy food hahaha, I'm laughing but NOT really (08:21:11) Dee : As I sit here on my 10hr shift I have 7hrsleft 🤐 (08:24:24) Jessa T. : Sorry for the long wait. (08:25:01) Jessa T. : I'm now calling the driver so I can give you a live update for the food. (08:25:50) Dee: Thank you for the call and to keep record dasher is not onsite will take them additional 20mins. Plus whatever delivery is so this order will be over 2.2hrs possibly? With that said over 1.2 hours late and countin. (08:25:56) Dee Thank tou (08:28:16) Jessa T. : Oh, I'm really sorry to hear that. (08:29:52) Dee (17516255: Don't be it is what it is, I'm more concerned with fresh and not sogginess, you know what I mean, nothing like wait and then the food be a bust (08:31:42) Jessa T. : According to the driver, the delivery would arrive around 1pm. (08:32:43) Jessa T. : Let me call the restaurant now to make sure that it'll be freshly picked up. (08:32:43) Dee (17516255: Thank you and they're remaking this order so it's fresh upon his arrival as you said? (08:32:51) Dee (17516255: Thank you (08:33:30) Jessa T. : You're welcome. I'm so sorry for the inconvenience. (08:33:48) (17516255: Please no need to apologize it's fine (08:35:48) Jessa T. : Let me call you right after this. (08:41:52) (17516255: To keep record, my first order was sitting then when I followed up the 2nd order would be again old and SOGGY so now this third order will now take 45mins and not delivering at 1PM as stated. Which would've made this delivery out to be for 1:45/2pm... Wow, thank you but. I thanks from the lack of follow up from the initially dashes in bailing and system not putting some else in que. I'm only upset since I'm working 10hrs didn't want pizza delivered ha! Jokes on me. Thank you kindly though for doing your best a representative I know it's not your fault. It is what it is and I don't stress. Thank you again (08:41:58) Jessa T. : Hi, Dee. I just talked with the driver and he's still taking the delivery to you soon as it's faster to place another order when he's going to do that. (08:42:30) (17516255: Thank you (08:44:22) *** (17516255 left the chat ***”

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Posted 8 years ago

“Well I have used DoorDash probably 4 times a week for a year or so. I live in southern California so there are lots of choices. Overall the food is almost always cold--so I just microwave it. On occasion the order is completely wrong or missing something. This is what bothers me the most. When I tell DoorDash that there was a problem they say that they will refund me some amount of money. This is NEVER done. I have never received a credit from Doordash. So, if you are unhappy for any reason forget getting a refund. DoorDash does not give any money back. Once you pay--its a done deal. Luckily there are now 2 companies that are just starting to deliver food here so hopefully things will be better with them.”

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Posted 8 years ago

“Normally service is fast and easy. Sometimes you get a cold delivery but youll often you end up with satisfaction. Today I placed an order at 5:37 pm and was told it would arrive by 7:10pm!!! And on top of that, it is now 7:15pm and the food isn't even being prepared. Of course you can't get ahold of anyone to figure out what the fuck is going on. There needs to be more accountability. Of course my card was charged right away. So now I'm down $20 plus and no food. And no way of getting my money back except through my bank. Awesome. Fuck door dash. Do not use it, just drive your lazy ass haha it's not worth the irritation it comes with.”

DoorDash 2 star review on 15th February 2017

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Posted 8 years ago

“they have lots of good restaurants, and the delivery folks are nice; but doordash has recently started to program in a systematic deception about the delivery times. before i place the order the website will estimate 51-61 minutes; then, as soon as i place the order, they email to say delivery in 90 minutes (and the estimate on the website still says 51-61 minutes. this never used to happen 3 months ago, but now happens with every order. in addition, about one time in 3, the driver gets delayed or gets the address wrong, yet never calls to alert us of the delay.”

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Posted 8 years ago

DoorDash is rated 1.3 based on 23,629 reviews