DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,385 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,385 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered wrong meal while I was having a football party. Contacted door dash and they sent a generic A.I. response. Asked to speak to a human and they connected me to someone overseas who I couldn't understand. I just asked for a refund I will use UBER EATS from now on ( mistakes happen but the manner in which a company response is essential- Door Dash failed terribly)”

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Posted 11 months ago

“i been trying to get a refund for one of my oders but they won't help and i have autism very not unhappy with the service”

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Posted 11 months ago

“I only left a one star because I couldn’t leave a zero star. We ordered 6 bacon egg breakfast sandwiches for our guests and ourselves and got 6 English muffins with nothing on it and they would give our $46 back. Will never use them again. 🤬”

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Posted 11 months ago

“The worst experience ever! I have ordered several items and one of them was missing. I lett them know about it so they can resolve the issue, they completely ignored my request and said that they can’t do anything about it. It’s how their system is set up. Ridiculous!!!! I don’t want their money, I want my hard earned money to be refunded! Will never ever use their services again and urge everyone to reconsider using them! They con people as much as they can! Stay 10000 miles away from them!”

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Posted 11 months ago

“I was a Dash Pass customer, however orders were taking almost 30 minutes after they were picked up from the vendor and were consistently cold when delivered. Trying to find out what was going on and getting hold of customer service is almost impossible. Online it kept telling me website unavailable, took over 30 minutes to cancel my membership and they continued to push for me to give them another chance. No Thanks”

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Posted 11 months ago

“Awful with customer service”

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Posted 11 months ago

“I ordered food this morning and my order was cancelled by the company I ordered the food from. They had took my money then I called doordash and the worst customer service I have ever had to deal with and you have to wait 5 to 7 days to get your refund back. Needless to say I will not be using doordash anymore.”

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Posted 11 months ago

“To help, adolescent mental health expert Caroline Fenkel, DSW, and licensed social worker Jillian DoorDash CUSTOMER SERVICE +1 8O5 41O 56OO DoorDash PHONE NUMBER +1 8O5 41O 56OO DoorDash 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 DoorDash 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 DoorDash CUSTOMER SERVICE +1 8O5 41O 56OO Amodio share their favorite family conversation starters below. If you want your little ones to answer your questions with more than a "yes" or "no" at the dinner table, read on.”

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Posted 11 months ago

“This is the worst experience I ever had. Ordered food to be delivered, received text that they are having a hard time finding my house, so as I was typing the directions, and then I received another text stating the driver handed me my food before I even sent the text. After many phone calls & text messages with being promised to deliver the food, (3 hours later) they refused to answer the phone & sent me a text that they did deliver& if I have a problem just ask for a refund. So, getting a refund is like impossible, so here I am out $54.00 with no recourse. I will not ever use Door Dash again.”

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Posted 11 months ago

“Suc|”

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Posted 11 months ago

“I had placed an order on Dec 30th, 2024. When I received text message about order I noticed it was for 2 of the same order. I called to cancel one of the orders to which I was told they could not take one of the orders off. So I canceled the entire order. I was told I would be refunded in 10 days. It is Jan 18, 2025 and have not been reimbursed. I called to ask about the refund. They found the order and the cancelation. Said they had to send it to another department and I would be receiving an email from them. I got the email and it says I will be reimbursed in 10 to 12 days or they will remove the charge from my bank account. I am unsure why this is going to take 10 to 12 days. I know they can put the money back and or remove the charge from my account immediately. So now I will be waiting up to 25 days to be reimbursed. So beware if you have to cancel an order you will be waiting close to a month to get your money back. I hope that they weren't hoping I would forget about the refund and then just not give it to me. Please make sure you follow through with the refund. If I do not get my refund in the next 10 to 12 days I will be back to add to this review. And may take other action.”

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Posted 11 months ago

“The company in general does work well directions are wrong or you have to close out and open it back up to get the directions and everyone that answers the phones doesn't know how to fix anything all they know is how to transfer you to the next person really over all bad experience”

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Posted 11 months ago

“ORDERE 2 LARGE PIZZAS, DRIVER DECIDED TO DROP OFF AT END OF DRIVEWAY INSTEAD OF FOLLOWING THE DIRECTIONS AS HE WAS GIVEN, MITE ADD HE PLACED BOTH PIZZAS ON A DIRT OR SHOULD I SAY MUDDY DRIVEWAY, I SO ENJOY GIVING A TIP THRU THE SITE WHEN THEY CANT EVEN FOLLOW SIMPLE INSTRUCTIONS, MY NEW POLICY IS NO MORE TIP THRU THE APP, IF THEY CAN FOLLOW SIMPLE INSTRUCTIONS LIKE ASKED AND ACTUALLY DO THERE JOB CORRECTLY THEN A CASH TIP WILL FOLLOW, I WILL NO LONGER TIP IF MY FOOD IS PLACED ON THE MUDDY DRIVEWAY”

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Posted 11 months ago

“(Previous DoorDash employee here) Because a lot of people don’t tip and door dash doesn’t make tipping mandatory, you don’t make good money if you live in a very non generous area. And since door dash has a sucky base pay, you heavily rely on those tips to make a profit. Did I mention the app also forces you to accept non tippers no matter how far the drive is otherwise your acceptance rate goes down? When that happens you get less and less decent paying orders and you can get fired if your acceptance rate drops too low. Not to mention all the customers that lie about getting their orders just to get a refund. Then those same customers will give you a terrible rating which will also make it hard to get orders! And yes you can get fired if your rating drops too much as well. It’s just not worth it. It doesn’t pay well, it eats up gas and people can easily cost you your job. I feel DoorDash should make tipping mandatory if their base pay is going to be as low as it is and it shouldn’t be so easy for customers to lie about their orders. (Taking pictures of the customers order on their doorstep doesn’t work now either. The customer will just say the dasher took the order after taking the picture) just typing out this warning in case anyone thinks working for them will pay off”

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Posted 11 months ago

“La verdad que decepcionada del servicio que tuve ayer contacte para ver si me habían solucionado el problema del pago de $96 dólares que no había tenía que ser , ya que yo estaba pagando el mensual y por error se me pagó el anual y cuando ví que me llegó el correo que habían cobrado eso me puse en contacto deje correos , me llamaron di la información me enviaron el correo que tenía que llenar pero nunca tuve respuestas , ayer me puse en contacto por medio de la app con una gente y lo único que hizo fue finalizar me el chat y decir que se habían usado los beneficios . Si Cuando me di cuenta que me cobraron eso el mismo dia que estaba pidiendo comida fue que avisé y estoy desde el mes pasado contactando mandando correo , escribiendo con agentes y solo le abren el chat y me lo finalizan si no saben y ni tienen paciencia para trabajar y no quieren hacer su trabajo para que trabajen en atención al cliente. A pero a fuerza quieren que se les de 5 estrellas cuando no ayudan en nada y son groseros en no dar explicaciones y enseguida finalizar o abrir chat estar un rato en línea pero ni siquiera responder y volver a finalizar el chat *LODRONES*”

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Posted 11 months ago

“Professional thieves they don't even get one star no stars bad poor service everything messy”

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Posted 11 months ago

“I canceled my account and deleted my DoorDash app. I ordered on 12/17/24. The driver took a picture of my order however when I went to retrieve my food from the porch it wasn't there! I think the driver took the picture and stole my food! When I demanded a refund DoorDash refused to issue me one! After all my orders with them in the past! They don't care about loyal customers. I'm done with them!”

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Posted 11 months ago

“Extremely poor. Very unsatisfied. Bad drivers who do not know how to find your house.”

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Posted 11 months ago

“They put misleading and incorrect quantity on item description on the Walmart Marketplace platform, i was misled and bought it, until when I received the smaller quantity and realised they fraud the consumer. I requested for refund but they denied my request because of my past refund history. I further requested on hotline, then they gave me a false promise. Initially they said they can reimburse partial refund but then when I followed up after 1 week, they refused to the refund BASED ON THEIR POLICY. It is absurd. DO NOT GO WITH THIS COMPANY. Useless company ever.”

DoorDash 1 star review on 18th December 2024

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Posted 11 months ago

“This is the most disgusting food delivery company I have ever used. The drivers are incompetent, can’t comprehend basic driving instructions, and speak little to no English. On December 14, I ordered food, equating to 40.78. The delivery driver never delivered my food, and the organization never refunded my money despite not having any photo to prove the order was effectively delivered. There were numerous times when the people who delivered the food looked like they lacked physical hygiene, such as clean clothing. They now have you provide a pin for the delivery guy. The delivery guy who never delivered my food stated that whoever he gave my food to did not provide a PIN. This action alone exposes the fact that he delivered my food to the wrong person and location. I’m disgusted with their customer service, incompetent drivers, and unethical, irrational restraint when refunding people. Don’t waste your time or money using this fraudulent food delivery company.”

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Posted 11 months ago

DoorDash is rated 1.3 based on 24,385 reviews