DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,820 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,820 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 4 star review on 16th October 2026

2317

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doordash sucks”

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Posted 1 year ago

“My food was so cold and nasty never again”

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Posted 1 year ago

“My son ordered door dash put in our location which is camp hill mcdonals and instead they had the wrong adress put in and also put our order in for mcdonals the whole way in enola so now our meals won't be hot and will be cold very unpleased”

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Posted 1 year ago

“I ordered from Door dash and after 1&1/2 hours, no dasher was ever assigned. I went to cancel the delivery and they tried keeping my tip to a driver that was never assigned and the taxes/fees. Upon calling customer service, I have been hung up on 3 times trying to get the rest of my money back as they only partially refunded me.”

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Posted 1 year ago

“This was the worst experience ever the dasher delivered my food to someone else refused to answer the phone....Door dash denied my request three time so I'm just out the money. I'm not cheap or desperate so 22.00 I hope it makes your life better....but you lost this customer for sure...”

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Posted 1 year ago

“They never deliver to the correct address and most of them don't care and I have to run around the neighborhood to find the order. It happens on numerous occasions.”

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Posted 1 year ago

“Called and placed an order for delivery. They called me 40 minutes later and canceled my order because their driver didn’t want to do the drive. And now won’t refund me!! Horrible business”

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Posted 1 year ago

“I take my words back that they have bad customer service. I had a digital gift card and the pic was messed up so It wont work. I called them thry tried to help me but I was not satisfied; they just hang up the call before giving me a solution. Now, after 2-3 days they have fixed the problem and gave me my reward back.”

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Posted 1 year ago

“Door dash is terrible. They never delivered my order and I didn't get my money back”

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Posted 1 year ago

“Food never arrived even though instructions were to hand it to me and obtain a PIN number. Doordash would not refund order. Dasher got a great tip and free dinner for two. I got a dismissive attitude from Doordash. Deleting the app and canceled Dashpass.”

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Posted 1 year ago

“I ordered a $117.00 from a local restaurant for Valentines Day 2025. Steak dinner for my wife and a Salmon for myself with sides and a salad. 45 minutes later I received a salad and a bag of condiments. No main courses. Drive made off with a tip though. DoorDash refused to refund (Anything). I will Never use this service again. Cancel my subscription after five years. Terrible customer experience.”

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Posted 1 year ago

“Beware, Door Dash will sign you up for a 9.99 reoccurring subscription without your knowledge. I did did not notice it for 5 months, my fault i know. Ive only used DoorDash 3 time in my life and will NEVER use them again and would never have signed up for a subscription.”

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Posted 1 year ago

“Just got my order delivered to the wrong house and call customer service and they denied a refund even though their driver screwed up I am not getting anything back. Im closing my account with them and never ever use then again.”

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Posted 1 year ago

“While I'm waiting for my order the driver had another delivery before mine. The driver was at that same location for at least 15 to 20 minutes, with no text or call to say why. When I sent a message to door dash about this got a response saying the issue was resolved, ?. Good deal for the drivers when they get tipped before performing the service, not on my dime anymore”

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Posted 1 year ago

“They first sent one order to the incorrect address then dropped off another order that was cold and disgusting. I would give no stars but that was not an option. Save your money make your own food or drive your self over priced I was charged for two orders even though I only received one. Never again and I will call my bank in the morning!!”

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Posted 1 year ago

“At this point, they don’t care when your food shows up. It can be over an hour late and it be cold and they’re gonna do nothing to help you! And if they did help you every once in a while they throw you like maybe a few dollars like that really helps! Customer service is also absolutely awful It’s like talking to robots!! I’m definitely done using the service for a while!!!!”

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Posted 1 year ago

“This is for the customers that wanted food delivered to their front porch. I find this ignorant, when the customer does not shovel the walking path to get to the front door, with possible ice underneath the snow. What a joke!”

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Posted 1 year ago

“We ordered pizza and it took our driver 40 mins to drive a 15 min drive so our pizza was cold. I’m guessing they stopped off for a drink or dinner instead of bringing our food to us. Door Dash customer service is a total joke. Spoke to 4 different people and not a single one of them knew what they are doing.”

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Posted 1 year ago

“I will never order using doordash again. The drivers didn't get the whole order and were rude to me when I called them back. Doordash wouldn't even request a re-deliver and could only do a refund. Didn't get my food. Never again!!”

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Posted 1 year ago

“I will never order from this delivery service or restaurant again. I ordered a Cobb salad from Farmers Boy and got was lettuce with cheese. Neither wanted to take responsibility for the mistake so they can both take a hike. Honestly who in their right mind would order a Cobb salad minus the bacon, egg, tomato and avocado. Unbelievable how bad their customer service and attitude was. No wonder so many of the businesses out here go out business. Tried to upload a picture, but wasn’t able to.”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,820 reviews