DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,820 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,820 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 4 star review on 16th October 2026

2317

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I stopped using Doordash . I left instructions in the app to NOT LEAVE FOOD AT MY DOOR. people take the food if they see it. I told them to HAND IT TO ME they handed it to me for a while then started leaving it at my door. One day when it was left at my door the food was gone. Either it was put at wrong door or it was taken. I told doordash customer service and the reply I got was sorry, out investigation showed the food was delivered to you. I told them the food was suppose to be handed to me but was left at my door or wrong door. They still said it was delivered. I lost my money and that was last time I ordered from them.”

Helpful Report

Posted 1 year ago

“I always had actually pretty good delivery service from them. The problem is with their membership. They are blatantly deceptive on their app about offering a free membership when you have their credit card. You agree to the card and they offer you a free renewal after the first year and charge you anyway. I have screen shots to prove everything and they won't reverse the charge unless they cancel the membership. They don't value you as a customer, they will intentially deceive you to renew your membership and they'll do nothing to rectify the situation. My delivery drivers were FABULOUS. My problem with with the company. They do nothing but intentionally try to rip you off. DONE. Say bye bye to my great tips. Sorry drivers.”

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Posted 1 year ago

“Terrible company to deal with. Made a Mcdonalds order and tried to cancel within 1 minute due to a communications issue. Called the number provided and they refused to cancel my order with a refund. Was told a manager would call back within 1-2hours. Attempted to call the driver several times and no answer. Order arrived and was dropped off without notice. Manager finally calls and still no action can be taken. Refused to do anything about the situation.”

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Posted 1 year ago

“Do not do business with them a child accidentally placed a order I turned around and quickly cancelled the order was never picked up they refuse to credit my PayPal despite me showing then my text showing Whataburger cancellation and it being cancelled on their app. I have never had this much problems getting a refund for no service.”

Helpful Report

Posted 1 year ago

“I ordered Chinese food to be delivered to my home address. At checkout, I paid a delivery fee of over $ 6.00 and tipped the driver 20%. As the delivery driver is picking up the food from the restaurant, DoorDash send me a text stating my address might be hard to find so I should call the driver to arrange a handoff point. I did not.”

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Posted 1 year ago

“I spent 50 minutes to get a resolution from child labor in the Philippines”

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Posted 1 year ago

“Doordash got the cops called on me 3 times I will never use you again”

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Posted 1 year ago

“order states it was received and it was never delivered or received”

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Posted 1 year ago

“DoorDash is THE WORST delivery service out there!! Their customer service is anything but that!! Those people don't even know what that means. You can't get anything but excuses and lies!! The drivers are even worse! Deliveries are always late and you can't reach them on the phone number that is provided. You provide easy to understand delivery instructions and they STILL can't "find" you. I have had so many refunds that I've lost count for deliveries that are over an hour late or never arrive!! It's deplorable that almost every restaurant uses their service!! Today was the VERY LAST STRAW!! If a restaurant uses them for delivery, I will NOT be ordering online!! Restaurants should go back to hiring their own delivery people!!”

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Posted 1 year ago

“Driver stole my food n now door dash won't refund it”

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Posted 1 year ago

“Driver named Wais literally stole a nearly $200 food order. Beware”

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Posted 1 year ago

“I placed an order that normally costs $23 in the store with taxes included. DoorDash charges me $28.46 and adds taxes to that price. Basically, I'm paying taxes twice and to that amount they add a charge of $4.99 plus another charge of $0.99 plus the driver's tip. So if you're thinking of using this app, it's better to download another one since I don't recommend it. They are scammers and their customer service is terrible.”

DoorDash 1 star review on 27th February 2025

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Posted 1 year ago

“Incompetent someone stole my food never ordering with them again!! Save you money”

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Posted 1 year ago

“I placed an order with five guys and fries and dasher stated they delivered my food to a safe location. I never received my meal. The food was not at my door not in the picture. Doordash refused to offer me a credit or resend my order.”

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Posted 1 year ago

“tried it once did not receive my food, and would not give me a refund. Bristol, TN Carol R is a thief”

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Posted 1 year ago

“Not helpful. It would be more accurate they work against their customers.”

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Posted 1 year ago

“DoorDash has gone downhill. Food is always cold! Or you will be missing items. I called tonight because we were missing items and they did not even offer credits. I will no longer be using this service.”

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Posted 1 year ago

“You Dash, they keep your pay.”

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Posted 1 year ago

“Horrible customer service. Placed an order for a restaurant one mile away. Wingstop. Watched as the driver drove here and there, sat in the parking lot of HEB then finally went to the restaurant to wait for the food. Got tired of waiting and cancelled my order. 40 minutes waiting for food and all door dash said was they would refund my money and have a good night. Of course you're going to refund my money but it's going to take 3-5 days to get my money back. No other compensation, no apologies let's make this right, nothing!! It's now too late to go anywhere else. The customer service is deplorable and they should be embarrassed.”

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Posted 1 year ago

“Didn't get our food. We used the app to advise, they declined our request! My husband went out and got food after we ordered at 5:30 pm and they say it was delivered at 6:58 pm, we live in a building in the front of the complex, downstairs, apartments clearly numbered. Never again. What a ripoff. They stole our money!!!!”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,820 reviews