DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,385 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,385 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. Dasher failed to deliver my order. Same has been informed to the DoorDash support. Unfortunately no action taken and no refund. Uber eats is significantly better.”

Helpful Report

Posted 11 months ago

“DoorDash failed to deliver my order, so I contacted the restaurant. They informed me that my order had been sitting there for 30 minutes and recommended that I repurchase it while requesting a refund from DoorDash. When I arrived to pick it up, the restaurant revealed that they had given my order to a new DoorDash driver who unexpectedly showed up. I reached out to DoorDash and requested to speak with a manager, but they abruptly hung up on me. As if that wasn't frustrating enough, I also emailed the director of customer experience, only to receive no response. In my attempt to resolve the issue, I filed a credit card claim, but unfortunately, they sided with DoorDash, as they didn't grasp the complete situation. I am officially requesting the deletion of my Doordash account and I urge everyone to consider their competitors instead. Doordash shows a blatant disregard for its customers and lacks a commitment to ethical practices. You have personally offended me due to your unethical business practices.”

Helpful Report

Posted 11 months ago

“DO NOT USE THIS SERVICE They will have a photo clearly marked with the wrong address AND WILL NOT REFUND MY MONEY!!!! Unfair and unprofessional and don't deserve to be in business”

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Posted 11 months ago

“The Walmart sent door dash for delivery. Guy came with some pepsy and I told him it is not my order. Then he goes to car and bring another order. Again not mine order. He has no idea which orders are those. If I said yes he would give me someone else order. Than someone from door dash calls me and asks me what is the problem. I said guy brought 2 wrong orders. Neither is mine. Please contact walmart and figure out with them. If they can't find my order just give me refund. 10 min later I am getting my message that order is completed and nothing was delivered to me. Even the picture they put on is wrong house, not mine. When I called doordash they said to contact walmart for refund. I asked how is sm going to get refund when you said order is delivered and guy brought 2 wrong orders and than nothing after that. After that I had to call walmart. It is such a nightmare. I never again will order from walmart or use doordash.This is the picture they left as proof of delivered order. To be even worse that is not even my house. Guy doesn't care whose order is or what address is as long as he delivers something somewhere and if he has problem he just says order completed.”

DoorDash 1 star review on 24th December 2024

Helpful Report

Posted 11 months ago

“Ordered chick filet , not difficult or is it? Hey I left my cell number , and This dummy , dropped off my order at a random Appartment ?? Wt hay … If you cannot do the job do not work for door dash ….”

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Posted 11 months ago

“Pizza was smashed, was carrying it on end . Not level. Totally the second bad experience with DoorDash.”

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Posted 11 months ago

“I had a gift card that I wanted to use but when I went to make the payment, it was charged directly to the card on file (a company card). No option to enter a gift card and/or use a different card to pay. I called Customer Service and they were no help either. If I cancelled the order, I would only be refunded about 20% of the total...meaning we would have to pay the other $43. All I wanted to do was to refund the full amount back on my work card and pay another way.”

Helpful Report

Posted 11 months ago

“Just downloaded the app.. I got KFC Sic Pc chicken with four sides.. DoorDash pulled up missing two of my sides..I use to work at KFC they don’t make mistakes like that..Sorry DoorDash Columbia yall employees broke and be stealing customers Food. yall Do better”

Helpful Report

Posted 11 months ago

“Do not use in the Bradford area. Worse ever and charges your card with no delivery. Save your self some headaches and pick it up yourself.”

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Posted 11 months ago

“I placed an order and it was the wrong address so i cancelled it immediately and they didnt refund me. They told me because they already cooked the food they couldnt refund me. The dasher hadnt even picked it up yet. Whats the point of a cancel button if u cant cancel a transaction. Uber eats is significantly better.”

Helpful Report

Posted 11 months ago

“Need a review on my delivery”

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Posted 11 months ago

“Don't ever get a door dash gift card for someone over 60,I tried using it apparently the order didn't go through but when I spoke to support it says the card was used . I did look outside and nothing. Well there goes my 50 Christmas present down the tubes . And I had to use it here cause I'm from outta town and we don't have door dash. Ugh”

Helpful Report

Posted 11 months ago

“The worst they have drivers who speak no English don't complete order and when you try to get your money back they deny it did a double dash and he brought half my order when I asked where the rest was he said I speak no English but on my app it said it was delivered while he's literally standing in front of me he sent it through and I never received the other half of my order don't use them”

Helpful Report

Posted 11 months ago

“Two times my food never arrived. The dasher refused to answer calls they did not respond. No refunds for either. Even though it says I am supposed to get one.”

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Posted 11 months ago

“Driver was cool. Eat and park cookies were not. They were so......... stale!!!! Hard as a ROCK!!! How do I get my 40.00 back please?”

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Posted 11 months ago

“First time using Door Dash, hesitated, because it was about $20 More than me driving 10 minutes to pick up the food, but thought, I not try it. I saw the driver pick up my pizza, then the driver went 20 minutes the other direction away from my home. Then he drove back past the pizza place to come to my home, which from the time he picked up the food to my home took 45 minutes, and of course, the wings and pizza were totally cold. Will never use again, not to mention the $20 upcharge and tip were a complete waste.”

Helpful Report

Posted 11 months ago

“Ordered a pizza at 6:15pm and it arrived 7:15pm. We watched live as the driver stop at 3 houses prior to delievering to us. Our pizza was lukewarm. A huge dissappointment. When i complained to Doordash they offered a $3.00 credit for a $35 pizza order plus $5.00 tip.for driver.”

DoorDash 2 star review on 23rd December 2024

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Posted 11 months ago

“I would give a 0 if I could. Had to cancel an order and only got back a tiny amount in credit, not the full total and I lost a lot! Service is extremely rude, quotes they can refuse the right to give a refund even on an order that hasn't been processesd. This is absolutely disgusting, basically taking money off people just because. This business should be shut down. People do not use!!!!”

Helpful Report

Posted 11 months ago

“I did a double dash order today. The dasher took over an hour to deliver my order and did not communicate the delay properly. I called support because my app would not work correctly and I couldn’t see the order on the screen. Support was super frustrating to deal with and it took an extra 20 minutes for them to get to speed in figuring out what happened to my order. I asked for a credit because my order took over an hour to receive my order. I pay 9.99 a month for a dash pass and have ordered quite a bit so it’s sad that this company can’t recognize this and treat their customers right”

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Posted 11 months ago

“delivered to wrong door. I walked all over the block trying to find right door.. when we called the dasher and my friend (whose house if was) got on the phone with the dasher, the dasher told him to go F**k himself.”

DoorDash 1 star review on 22nd December 2024

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Posted 11 months ago

DoorDash is rated 1.3 based on 24,385 reviews