DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,680 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,680 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The app is trash. Customer service is even worse. Save yourself the headaches.”

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Posted 1 year ago

“The app is trash. Customer service is even worse. Save yourself the headaches.”

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Posted 1 year ago

“The app is trash. Customer service is even worse. Save yourself the headaches.”

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Posted 1 year ago

“My dasher delivered my pizza in a wrong address and called me to let me know he made this mistake and when he went there to try to get my order back, the person had eaten a slice. This ruined my Mother’s Day lunch and I was refunded with a value amount inferior to the amount I had to pay for another order. Disappointed!!”

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Posted 1 year ago

“I placed an order for an orchid, which was cancelled right at the time it should have been delivered by. I asked for a refund and was given it but then about an hour later I received a text that my order for a dozen roses was received. I did not place this order and immediately cancelled and tried customer service. They were more than happy to ensure the order was cancelled but refused to refund the money from the fraudulent order. I have not had any abnormal or concerning logins and therefore the only answer is this was initiated by DoorDash without my consent and then they refused to refund me. I would use them with caution and make sure you watch your account and bank activity.”

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Posted 1 year ago

“Doordash totally sucks!!! I ordered bagels for Mothers Day and they cancelled AFTER the delivery time! Now I have mothing for mothers day brunch!!! The absolutely worst!!!!!”

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Posted 1 year ago

“I had some flowers delivered and they were appalling and refused a refund and had to get a review”

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Posted 1 year ago

“Monkeys with no brain in third world call center with broken ai”

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Posted 1 year ago

“It was on time and hot. I tipped on line and an additional tip upon delivery. I called Midtown Shangri-La about a missing item. They said it was placed in the bag with the rest of my order. Between the restaurant and the delivery, my item went missing. SMDH”

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Posted 1 year ago

“thank you Sophia”

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Posted 1 year ago

“The treatment and resolution of problems with the dashers was really bad. a shame”

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Posted 1 year ago

“I ordered a burger and fries from a place across town. Got an ETA of 40 minutes. Which stretched to an hour. Then to an hour and a half. With no evidence that the “assigned driver” was doing anything. So I started contacting customer service. Who said that the new ETA was 2 hours and that if it didn’t come by then, I could call back for a refund. By almost 2 hours, there was no evidence that the burger was even picked up. I contacted customer service and eventually got a refund. But we wasted two hours and still did not have dinner. Like, what kind of company is this?!?! They suck. Never using them again.”

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Posted 1 year ago

“Thieves. Period. I just paid $15 for melted ice cream.”

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Posted 1 year ago

“Sick of seeing the 18-20 minute delivery time get jacked up to 45 minutes or longer because of the batch routing, and seeing the dashers LITERALLY DRIVE PAST MY HOUSE to deliver other orders first with my food getting colder and colder in their back seat. Customer service is functionally illiterate and thinks a $5 credit solves all issues.”

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Posted 1 year ago

“I honestly wish I could give Doordash a lower score. In the bast two weeks I have ordered four maybe five times. Only one, or two of those orders came correctly if they had came at all. I never had this problem until now. Then they make refunds difficult, or they don't address the problems. I am now done with Doordash. I don't want to blame the drivers, but I don't know if it's them, or if Doordash just doesn't know how to communicate to the drivers what the customers want. In any case with how they have jacked up their prices and the quality control has just dropped off a cliff I know one thing. I am never using this service again. It will take more time, but you would honestly do better if you called the restaurant and picked it up yourself. Because this terrible service is not worth the headache. I work hard and I would like to get my food how I ordered it without going to Customer service over and over again to only get a shrug and five bucks back. It is insulting not only for the costumers, the divers, and the restaurants that they deliver for. Doordash should be ashamed, because I know I would.”

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Posted 1 year ago

“I ordered from a restaurant 4 miles away. Driver picked up on time the drives past my road and delivers to 2 other homes over the next 20 minutes then finally delivers the coldest food I’ve ever gotten from any delivery company. Won’t happen ever again deleteing door dash app. Do not use!!!”

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Posted 1 year ago

“Thank you”

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Posted 1 year ago

“I ordered and paid part of the total with a $50 gift card. My order got cancelled without my consent, and the gift card did not get refunded, not even as credit. $50 down the drain. Stolen. I can't even use it to reorder if I wanted to. Reached out to customer support four times. Waited over 15 minutes for a response. They started closing out the chat after I took 20 seconds to type a response. Actually running away from the problem. They probably archived my ticket and are planning to leave me hanging.”

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Posted 1 year ago

“Many of the workers do not read or speak english well enough to do this job. I live in a security building and the instructions are clearly on the phone to dial up to the unit. Delivery is their job. They should be able to read english well enough to do their job.”

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Posted 1 year ago

“Me and my father were hungry so we ordered some Chinese food we got two sushi rolls and me some lo mein chicken. It got here and I didn’t receive my lo mein I was hungry so I just had to eat ramen.”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,680 reviews