DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,843 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,843 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

2288

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My biggest gripes are that the mobile app is a goddamned nightmare to use. Ordering something is a challenge, ordering what you want is a downright pain, and getting what you wanted is completely dependent on who your dasher is. One dasher I had screwed up mine and a friend's order twice in a row and I got charged for both, another time a different dasher got everything right so accurately to mine and my super picky friend's specifications that I almost wanted to call a newspaper. Still, with how much delivery costs and how the end cost of an order winds up being nearly double what I'd wind up paying for if I just drove across town myself, I'd like some consistency. Maybe not perfection, but consistency. Also: the referral system is boned. Two different friends that I've referred have not gotten me any credits like they should, which I am quite upset about, and one of them said the $5 off the first two orders that is promised to newcomers didn't work for him. TLDR: Your experience is dangerously reliant on whether or not the dasher you have is competent, and the referral system doesn't work half the time. Prices can be unreasonable, especially if you're ordering for less than three or four people.”

Helpful Report

Posted 5 years ago

“There’s a problem If I get an order and it’s too far and i don’t want, or I don’t realize one popped up and I ignore it. It will automatically pause me but it won’t actually say i’m paused. It glitches and will say it’s looking for orders and look as though you are online but I know i’m paused cause i received the text message and app notification that i was paused for not accepting orders. Will not allow me to resume dash for about 25 minutes. Hope you understand and can fix the issue.”

Helpful Report

Posted 5 years ago

“My dasher today was late and by the time our food came it was cold. They didnt even get us the sauce we had asked for”

Helpful Report

Posted 5 years ago

“Terrible service. I waited 2 hours for a delivery that was supposed to take 40 minutes. After I realized it was taking way longer than necessary I used the help button which brought to a screen of choices. One choice was “where is my order” and all it said was it will arrive soon after we find a dasher. After I realized that I tried to cancel it but then it was to late to cancel the order with the restaurant. Very annoyed. I’m”

Helpful Report

Posted 5 years ago

“I use DD 1-4 times daily. When my order is wrong I call and more often then not they don’t compensate enough Like ordering bacon cheddar wedges from Jack in the box but not getting the sour cream They adjust $2 I can’t eat them without the sour cream refund the full amount Last week I ordered wedges and got jalapeño poppers That was not my order but I didn’t get full credit Now they deactivated my account but didn’t email me or advise me!? I called and the best they can do is escalate the request to find out why my Acct is deactivated?? How many days will that take? I like the ease of the ap, the options and the no delivery fee since I use and pay extra to have that waived But for now I’m using Uber eats since you closed my Acct didn’t tell me didn’t compensate all missing items or wrong items and just last week removed my number 1 store Wine Rack from the platform”

Helpful Report

Posted 5 years ago

“My biggest complaint is just that they're scamming people with their "free delivery" for first time users. I've ordered the same thing from the place itself multiple times and even with a tip included for the delivery driver, it's nowhere near the true cost and that irks me.”

Helpful Report

Posted 6 years ago

“Best part of DoorDash, we've used the many times and when the food is delivered ON TIME, the drivers are consistently polite, professional and deserve being generously tipped...IN CASH so I'm sure they get what they earned for their service. The WORST....when there are mistakes, errors in filling the orders, inaccurately filled, or food NEVER shows up or can be found "even when GPS shows they coming down your block"...??? They have the worst business model, were they will charge you a "Service Fee", for a reorder of delivery for an error that was NOT your/the customers fault. Last night, had 5 hungry family members waiting for a deliver that WAS on-time, but was missing TWO entrees.....contacted the restaurant first, the acknowledged the mistake and "offered credit"....weak, because no one I knows can "EAT CREDIT"....so I went back to DoorDash, complained, picked the "reorder" option....food was here within an hour....ended up tipping BOTH drivers, since they were the ONLY ones performing their duties as expected.....I was NOT charged for the food items reordered...BUT, for some reason, they feel they are entitled to charge you a SECOND Service Fee....WTF...??? This makes it very difficult to even think of using their service in the future...."may I never be that hungry or desperate"...!!! Someone "fucked up", and I might be included for even thinking of using DoorDash, but there is no reason I should PAY....then PAY AGAIN...!!!”

Helpful Report

Posted 6 years ago

“I faced a weird situation when I ordered my food using door-dash . I ordered night dinner from a restaurant in texas using door-dash and I chose to pick-up the delivery .The status in door-dash said it was ready for pick-up but when I went to the restaurant it was closed and later when I verified it was closed for a month but not sure how and why in the app said it was ready for pick-up . Door-dash refunded me but I doubt the way the app updates the status of the order .”

Helpful Report

Posted 6 years ago

“I had an overall good experience with DoorDash, but the attitude of the driver is what made me give 3 stars. Other than that, my food arrived warm and good, besides my melty Frosty.”

Helpful Report

Posted 6 years ago

“It would be nice if they offered a way to pay in cash. Kinda disappointed by that and the fact that my food was cold”

Helpful Report

Posted 6 years ago

“I usually use door dash to order from a restaurant. The last few times I've ordered the food has been all over the inside of the bags. Granted this is partly the restaurant's fault for using crappy Togo boxes but the dashers need to be more careful. I love the idea behind doordash I just think it needs to be improved on.”

Helpful Report

Posted 6 years ago

“Just downloaded the app. I have no problem tipping driver and paying the delivery charge. Like pizza drivers, the delivery fee doesn't go to the driver. What's the deal with up charging on menu prices? Portillo's hot dog is $2.99. Doordash is $3.95. Portillo's beef sandwich is $5.99. Doordash is $7.50. Portillo's small fries is $1.99. Doordash is $2.50. Hey doordash, you make your money off the 10% service fee and delivery fee. Don't screw your customers by charging more on menu items. Users beware and check the actual menu prices before using these services.”

Helpful Report

Posted 6 years ago

“I love the idea and have used Door dash many times. The two problems are 1) way too often I receive the wrong food, or am missing food. 2) When that happens it is impossible to reach the driver. I don't need a credit, I need my correct food so I can eat! It gets expensive, so if my orders continue to NOT be verified before delivered, I will STOP using Door dash. Such a simple thing. Check the bag!”

Helpful Report

Posted 6 years ago

“I think some delivery fees are high, especially when half the time the delivery person just calls and I have to go find them..... it’s called door dash... not leave your house and come find my car. It’s better to order from the restaurant directly. There’s no delivery fee”

Helpful Report

Posted 6 years ago

“I can’t drive, so I decided to order Chinese food through the site. The food came when they said it would, but when I got back to my room to eat, it was the wrong food (I ordered soup, not chicken) The food was still good, but I wish my order had been correct”

Helpful Report

Posted 6 years ago

“I am supposed to get a $1 delivery fee and no matter how many times I try to log out and log back in, click the link through my email, use an incognito window, or even try a different account, it's not working!!!! I am getting charged $3 (which I know isn't a lot, but it all adds up and when I am told it's $1 and I am not getting it for $1, I tend to get frustrated). I hope you all make it right.”

DoorDash 3 star review on 27th February 2019

Helpful Report

Posted 6 years ago

“Nice service if you don't want drive anywhere. However, it is frustrating that my orders never arrive on time and I'm always missing items. This time, along with missing items, I'm also missing my credit they were suppose to give me on my missing items that I ordered today.”

Helpful Report

Posted 6 years ago

“All these complains about doordash. Get off your asses and get your own food. Drive yourself ..lazy asses.”

Helpful Report

Posted 6 years ago

“Everytime I order, they have to call about the order. I have had many orders that were cancelled. They need to get their act together and fast!”

Helpful Report

Posted 6 years ago

“DoorDash delivered my food in a timely manner. Very pleased with delivery! I was not happy that Door Dash overcharged me for my salad by nearly doubling the price! What is that about?? I called The Habit and the price had not changed since the prior week when I had gone in to purchase. I also found out you dont share the over cost with the merchant. I will not use your services again and will tell everyone I know about your practices!”

Helpful Report

Posted 6 years ago

DoorDash is rated 1.3 based on 23,843 reviews