DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,873 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2288

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They keep canceling our order for IHOP every time we order there, even if the restaurant is open and excepting orders. It shouldn’t be on my suggestion list if I can’t order from there. Also delivery times don’t make any since. If the restaurant is only 15 mins away and making the food only takes 5-10 mins to make, it shouldn’t take 40-45 mins to get here. Other than that this is a pretty good app.”

Helpful Report

Posted 6 years ago

“DoorDash bring you what you ask ;good as a waitress the make me repeat the order to them to make sure the customers get the right orders;however I have a problem with they’re young employees.the come dressed unprofessional and unfriendly.dodash needs to vet their employees very well because no matter how much you give a place your business and we are great full we also intend to keep our indoor customers safe.A dressing cod and little pentince would help both the restaurant and DoorDash. I for the second time almost kiked out one of your employees at restaurant ;the food did not come out of the kitchen according to the time he had on is phone and they stated to use the f word and paced back and forth to the point that he cought the danning in customers. Intentions. I have worked in food industry for the past 20 and I will admit you have a greater idea however vet your imployes very well .teach them about patient and understanding restaurants we are not perfect we have to deal with in and out business 99% we will meet your demand,so please when picking the food remember your behavior also mirror your business.dodash back always raises questions to customers and I also advtise for you guys because our restaurant have no delivery saverce.so I always tell customers dodash dilivers.so please train your employees to be understanding of our situation and want both our in and out dinner happy.so DoorDash and my work place regardless of different bosses we are one your beahavior affects both of us.”

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Posted 6 years ago

“Door dash is very convenient but horrible when it comes to reading instructions. Every time , except once, I’ve ordered something and put specific/ special instructions in the instructions/ comment box it has NEVER been read or fulfilled. So I have to end up calling or going back myself. It is very inconvenient, especially when I’m paying for the services.”

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Posted 6 years ago

“door dash brought my food cold. The food was delivered in a plastic bag instead of an insulated container.”

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Posted 6 years ago

“They worst company to work for low pay and wait hours to get a dash sad company”

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Posted 6 years ago

“The delivery map is broken. They use Open Street Map and it's glitchy, the map breaks or won't display at all or it's flashing.... you guys need to fix this, it's an utter mess There's no support. They have no contact information on their site to ask a question or send in a complaint or issue with your account. You can only provide feedback on a specific order, and then only pick from a dropdown. Any attempt to contact them directly just puts you in a loop through their FAQ docs, there's no support.”

Helpful Report

Posted 6 years ago

“I only used DoorDash twice. First time everything worked smoothly so I decided to keep using it. The second time, the dasher came on time, with good attitude. But I learned my lesson today: confirm and check the completion.l of order before letting dasher leave. I did not do it, and only realized that there were something missing. Due to this error, I had to let my friends wait for another 40min or so for me to rearrange the food. DoorDash gave credit for this error. I don’t know is the restaurant made the mistake or the dasher though.”

Helpful Report

Posted 6 years ago

“I really like this service. I work long hours and commute a lot. Lot of times i just want to get home .. be lazy and order some food .I've had great service and i have had bad service. Wish I could decide my tip after I receive my food.”

Helpful Report

Posted 6 years ago

“Having worked as a dasher, I can say that there are many moving pieces here. The app, the restaurant, the driver and the customer. Most of the time, there are no issues. There have been times that the app sent me to a restaurant with no address. I have learned to unassign myself from those orders. I have waited as much as 40 minutes at a restaurant who claimed that the order was ready, and for that I ended up with a poor rating. I have had customers enter an incomplete address and not answer my texts or my phone calls for clarification. When I have been sent to deliver at large apartment complexes, it is like detective work to find the apartment, because many addresses are not clearly marked. At night, many home addresses are not easily found. I have been sent to high rise buildings for lunch deliveries and the app does not tell me the last name of the customer and there are no instructions as to where. I have been sent to businesses with locked doors and rated poorly because I had to knock twice. Navigation software is hot or miss, and traffic can always be unpredictable. This is not an easy job, but when things go well, its pretty good. When things go wrong, its very frustrating. It would be appreciated to not be blamed for the failings of other people not in your control. I have used Doordash for years as a customer, and its pretty much the same hit and miss. If a cog in the wheel breaks, the whole process goes with it. I would suggest more accessible customer service that is in the United States instead of India. No driver can force a customer to be responsive if they need additional information to make the delivery, nor can the driver force a restaurant to be prompt or correct with the specifics of the order. A driver cannot open the food containers to check for accuracy, so all we can do is to ask the restaurant to double check item by item. Overall, I have very high ratings, and that is because I have gone the extra mile each and every time, but admittedly it is frustrating when there is a problem and I lose an hour of delivery income trying to resolve it. I hope that the app and service improve over time, but as I said... all these moving pieces make every successful and on time delivery somewhat of a miracle.”

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Posted 6 years ago

“Convenient way to get food delivery from restaurants that do not deliver. However, do not use the app to order food a day in advance, because I ordered dinner to be delivered the next day at 4:30 pm and it's arriving at noon, over 4 hours early. The app needs to be updated to send customers a text with confirmation of order and delivery time, so these mistakes are not made.”

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Posted 6 years ago

“I'm a driver for door dash and I think it's a good company to work for , flexible hours and decent pay and you get to learn a lot of things around the city u work in . My only complaint is that us drivers get blamed for the tardiness of a Restaraunt not having the order ready or not even receiving the order until we show them . I also think we should not be held accountable for bad customer ratings because some of them are bias , a customer could leave you a bad review just because they don't like you or anything that has nothing to do with the service . i know as for me I try to accommodate the customer as much as possible but they expect miracles . All in all it's a decent job and it can be worth it , just keep gas in the car ..”

Helpful Report

Posted 6 years ago

“Door dash is great when I order from work. There is little to no restaurants to order from at my house and I live in the city. 3/4 times my food has been hot an fresh. Sometimes the drivers are a little slow. I referred a friend and still havent gotten the $15 credit even after watching her get her food. Overall 7/10.”

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Posted 7 years ago

“Doordash need to updated all restaurant’s infomatons, including menu prices, open hours, day that are closed! And don’t accept the orders when the restaurant is not open please!”

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Posted 7 years ago

“Doordash has amazing options. For me to work in downtown cleveland, very few places are up for delivery so that's a plus. The problem with doordash is that they have a bad habit of forgetting orders, and charging you the full price for an order the restaurant doesn't have. I'd suggest contacting whatever restaurant you want to order from first and make sure they have what you want before ordering otherwise you're out of luck.”

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Posted 7 years ago

“Wrong item was received. Door dash said we would receive a credit for the item. Never received. Poor customer service!!!!”

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Posted 7 years ago

“So I have worked as a Dasher and wanted to give it from my end.. Dashers aren't supposed to open up food orders ever. When you get to the restaraunt, they're supposed to show you that everything is there, but most places actually refuse to do this, and they may even deal the bag to make it impossible to see, so if anything is missing, unless it's a drink, it's probably the restaraunt.”

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Posted 7 years ago

“I've ordered with DoorDash for several months. I'm giving 3/5 stars because that's approximately how often I receive a correct order. From my understanding, the DoorDasher places the order when they arrive at the restaurant. Sometimes an item is missing, other times an entire portion of the meal is missing. They generally call for one reason or another. Maybe it's their version of good customer service, for me, I find it irritating. I love the concept of DoorDash, but, there is definitely room for improvement.”

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Posted 7 years ago

“I’ve ordered from DoorDash 6 times now and I totally agree it is convenient and a good way to get food from restaurants that don’t normally deliver...if you don’t mind the surcharges. I don’t mind the surcharges in most cases but it seems like the Dashers are responsible for Re-typing or re-iterating my order to the restaurants. Out of 6 orders, 5 have been slightly incorrect...even at so-called “partner” restaurants like Portillos, the order came back wrong even though my receipt showed I entered it right. Very frustrating....and I would think beloved businesses like Portillos would be wary of such a business model. What has saved this rating from being a 1 or 2 is the drivers, who have always been fast and friendly.”

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Posted 7 years ago

“I have been using DoorDash since they started, and use them on a very regular basis, but the last three times the orders have been wrong or the time for delivery has been entirely to long. Today I ordered lunch from a restaurant 10 minutes away at the absolute most. I normally would go pick it up myself, but could not get away today. I got the text when it was picked up and it took 40 minutes to deliver. I called the driver and he picked up multiple orders at the same time, and mine was the last delivery. Needless to say, my food is now cold and the driver was rude. I have been frustrated with DD and now, it's time to break up. Favor may be a little more expensive, but always fast and one order at a time. I'm in.”

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Posted 7 years ago

“RE: JAGERHAUSE WHITESTONE Your menu is missing one very popular menu item...REUBEN SANDWICH!!”

Helpful Report

Posted 7 years ago

DoorDash is rated 1.3 based on 23,873 reviews