DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,258 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,258 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 1 star review on 20th October 2025

2311

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cold food. Every time it's cold.”

Helpful Report

Posted 8 years ago

“I really liked how fast the transportation was. I also really like how organized the website is. The only concern I did have was when I ordered a burger and fries it looked as if the person who delivered the food had snuck in a more than a few for themselves. I decided to do an experiment and bought more fries and I had gotten the same person and again she had eaten a lot more than before. I would like that next time I do order food on you site no one will eat my food.”

Helpful Report

Posted 8 years ago

“Communication from.drivers is excellent”

Helpful Report

Posted 8 years ago

“convenient and the food arrived in a reasonable amount of time”

Helpful Report

Posted 8 years ago

“It's ok good selection of restaurants👍🏼”

Helpful Report

Posted 8 years ago

“A lot of options to choose from and it's convenient when you NEED food delivered. However, the fees are rising. Debating if it's worth it. Might just have husband or son pick up.”

Helpful Report

Posted 8 years ago

“I like to begin saying that I work at these company and I can tel that some time the ball is dropped , however most of the time the issue is the bad education of the customer, as an example: the customer orders from a place that is not a fast food restaurant, and if this is done over a weekend the time for the food to be ready is larger, however they want the food as fast as if the food was from Mcdonald's, the customer blames the company for missing things that are not doordash foult, doordash does not make food either handle the food, the dasher for health and safety is not allowed to open the bags and check on the food, however when delivery is made and a sauce is missing, the customer blames doordash and want a full refund for a missing sauce, that is dumb, the company is just a pick up and delivery service, lot's of customers are not at delivery location at the time of delivery and after they miss the delivery they call wanting refund or redelivery and they think they are on their right because they paid, yeah they paid for the delivery and they missed it, claims on poor food quality, and again these is not doordash responsability, again we do not prepare food, I know that some dasher are abusive or maybe a lil bit dumb, or have language barriers, the same happens with restaurants people, there are chinese, middle east people, thais, latins and europeans, plus the different accents for the north american english that is spoken in the USA, so communication is not that easy, so please before pointing fingers and complaint all the time consumers/all the people should have a better consumption and consumer education and culture.”

Helpful Report

Posted 8 years ago

“How easy it was to order. Unfortunately the person didn't look at any of the comments. So they didn't get the condiments we wanted and also left on all the "stuff" on burgers that were supposed to be plain. It kinda ruined the meal”

Helpful Report

Posted 8 years ago

“Not happy, but fair”

Helpful Report

Posted 8 years ago

“Order was delivered before quoted time but my order was missing a few items. I asked them to redeliver the missing items and the agent tried to deteriorate me from having my orders redelivered and instead he just wanted to give me credit for the missing items.”

Helpful Report

Posted 8 years ago

“Over all I've liked doordash but lately I have not been able to get my orders from subway yet”

Helpful Report

Posted 8 years ago

“The order was missing mushrooms so I was overcharged $2.”

Helpful Report

Posted 8 years ago

“It's disappointing that the orders I made come incorrectly.”

Helpful Report

Posted 8 years ago

“I'd like to see the map with driver (to see how close he/she is from me). I couldn't find it in ios app, do you have it? It would be nice if you can give some coupons occasionally, do you? (I'm new to the app, but I haven't seen any coupons emailed or offered yet). Thanks”

Helpful Report

Posted 8 years ago

“Photo says it all!”

Helpful Report

Posted 8 years ago

“Picture tells it all”

Helpful Report

Posted 8 years ago

“The food delivery was good most of the time. The food is sometime cold on arrival. I am very disappointed that they deleted most of my favorite restaurants from their list ( Joy Luck, New Port, Top Café, Rose Market, Mint Leaf and Florentine... etc). So I probably will start using other food delivery service instead”

Helpful Report

Posted 8 years ago

“It was okay. Almost $10 in fees was crazy, though. Probably won't use again.”

Helpful Report

Posted 8 years ago

“Delivers to my door”

Helpful Report

Posted 8 years ago

“they brought me delicious food”

Helpful Report

Posted 8 years ago

DoorDash is rated 1.3 based on 24,258 reviews