DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,881 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,881 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 12th July 2025

NLKingston

DoorDash 1 star review on 11th July 2025

Marie Kerns

DoorDash 1 star review on 10th July 2025

James

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Gail Resnick

DoorDash 1 star review on 25th June 2025

Dren

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like to begin saying that I work at these company and I can tel that some time the ball is dropped , however most of the time the issue is the bad education of the customer, as an example: the customer orders from a place that is not a fast food restaurant, and if this is done over a weekend the time for the food to be ready is larger, however they want the food as fast as if the food was from Mcdonald's, the customer blames the company for missing things that are not doordash foult, doordash does not make food either handle the food, the dasher for health and safety is not allowed to open the bags and check on the food, however when delivery is made and a sauce is missing, the customer blames doordash and want a full refund for a missing sauce, that is dumb, the company is just a pick up and delivery service, lot's of customers are not at delivery location at the time of delivery and after they miss the delivery they call wanting refund or redelivery and they think they are on their right because they paid, yeah they paid for the delivery and they missed it, claims on poor food quality, and again these is not doordash responsability, again we do not prepare food, I know that some dasher are abusive or maybe a lil bit dumb, or have language barriers, the same happens with restaurants people, there are chinese, middle east people, thais, latins and europeans, plus the different accents for the north american english that is spoken in the USA, so communication is not that easy, so please before pointing fingers and complaint all the time consumers/all the people should have a better consumption and consumer education and culture.”

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Posted 8 years ago

“How easy it was to order. Unfortunately the person didn't look at any of the comments. So they didn't get the condiments we wanted and also left on all the "stuff" on burgers that were supposed to be plain. It kinda ruined the meal”

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Posted 8 years ago

“Not happy, but fair”

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Posted 8 years ago

“Order was delivered before quoted time but my order was missing a few items. I asked them to redeliver the missing items and the agent tried to deteriorate me from having my orders redelivered and instead he just wanted to give me credit for the missing items.”

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Posted 8 years ago

“Over all I've liked doordash but lately I have not been able to get my orders from subway yet”

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Posted 8 years ago

“The order was missing mushrooms so I was overcharged $2.”

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Posted 8 years ago

“It's disappointing that the orders I made come incorrectly.”

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Posted 8 years ago

“I'd like to see the map with driver (to see how close he/she is from me). I couldn't find it in ios app, do you have it? It would be nice if you can give some coupons occasionally, do you? (I'm new to the app, but I haven't seen any coupons emailed or offered yet). Thanks”

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Posted 8 years ago

“Photo says it all!”

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Posted 8 years ago

“Picture tells it all”

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Posted 8 years ago

“The food delivery was good most of the time. The food is sometime cold on arrival. I am very disappointed that they deleted most of my favorite restaurants from their list ( Joy Luck, New Port, Top Café, Rose Market, Mint Leaf and Florentine... etc). So I probably will start using other food delivery service instead”

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Posted 8 years ago

“It was okay. Almost $10 in fees was crazy, though. Probably won't use again.”

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Posted 8 years ago

“Delivers to my door”

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Posted 8 years ago

“they brought me delicious food”

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Posted 8 years ago

“The app is easy to use and has a nice selection of restaurants.”

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Posted 8 years ago

“It was quick and easy to use drivers were pleasant”

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(Inland Empire) - Posted 8 years ago

“My first order went smoothly but my second order was cancelled because the restaurant only accepted cash. Not sure what happeded but this should have been known by door dash before I placed the order. We waited 40mins and we learned our order got cancelled. It was 830pm already and we were starving.”

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(Inland Empire) - Posted 8 years ago

“Expensive but efficient.”

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(Peninsula) - Posted 8 years ago

“I had a lovely driver the other night and I appreciated the prompt service. However, is less great news, listing a restaurant that I'm told is 'out of the driver's range' AFTER I've done the work of filing my cart (why list it if it's out of range?) is annoying. The surge pricing isn't awesome either. But aside from that, so far so good. Please recalibrate so that restaurants that aren't in my range don't show up on my list and waste time. Many thanks and good luck!”

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(North Bay) - Posted 8 years ago

“got me food. I guess. it can save me a few minutes and a drive.”

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(Los Angeles) - Posted 8 years ago

DoorDash is rated 1.3 based on 23,881 reviews