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DoorDash Reviews

1.3 Rating 24,258 Reviews
7 %
of reviewers recommend DoorDash
1.3
Based on 24,258 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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DoorDash 1 star review on 20th October 2025
Lashonda Brown
DoorDash 1 star review on 11th October 2025
Daniel Cook
DoorDash 1 star review on 11th October 2025
Daniel Cook
DoorDash 1 star review on 10th October 2025
Shawn Lale
DoorDash 1 star review on 8th October 2025
James
DoorDash 1 star review on 7th September 2025
Edna
DoorDash 1 star review on 5th September 2025
Amanda
2311
Anonymous
Anonymous  // 01/01/2019
Service is great for delivery of your favorite Resturants around without having to go and get the food yourself. The problem is you are expected to tip the driver even before the food comes. Tips are for good service, but now everyone expects one no matter what. Also, I had a few occasions when food was missing or just not quite as good as it should be. No napkins, forks, spoons, ketchup etc. you have to be very very specific if you want anything and if you happen to not get your food, you're out the money you paid, because door dash only refunds the delivery fee of $5.99. :/ but they do send a review to the place you ordered from. Oh thanks, that makes it much better. Delivery people are usually nice. Some don't say anything just shove a bag at you and say (insert name) with blank expression on there face and walk away quickly. Hey, they got their tips already and you probably won't see them again because it's always different people doing deliveres. Door dash better step it up, because there are a lot of other companies jumping on this band wagon for a lot cheaper and I can't wait to see.
Helpful Report
Posted 10 years ago
Decent service for busy professionals but still working out the kinks. Quality can be hit & miss - regardless of distance from your location. Also, it'd be better if their app enabled you to tip the driver after delivering -
Helpful Report
Posted 10 years ago
DoorDash is a better service in the sense where you get your food in an hour rather than two hours. If you're ordering in SF, it will take longer. But if you're ordering in the Peninsula (Burlingame, San Mateo), it would be quicker. Nice drivers but it would be better if they grabbed condiments, utensils and napkins as well. DoorDash has great customer support.
Helpful Report
Posted 10 years ago
my foot was a bit cold
Helpful Report
Posted 10 years ago
DoorDash is rated 1.3 based on 24,258 reviews