DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,377 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,377 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 22nd September 2025

Scott

DPD 1 star review on 11th September 2025

Elina

Rachel

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Ian

371

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 star is too much for this shower of total shit!! Same excuse every time the driver is to tired to walk or drive a few extra meters "No one was available to sign, a calling card has been left" Bullshit!!! Someone is available to sign and where is the bloody calling card that was left?? and the black photo of a thumb print on the web site really does prove the driver tried to make the delivery. These have got to be the most unreliable courier on the planet!! Why any reputable company would trust these for their next day deliveries is totally beyond me.”

Helpful Report

Posted 8 years ago

“Absolutely atrocious. I don't even know where to start. 4 days of delays, lies, incompetence and additional cost for me. Suffice to say if this hadn't been a warranty return arranged by the supplier I would have told them to stick their business where the sun doesn't shine. I woudl never advise anyone to use DPD - go for Hermes instead.”

Helpful Report

Posted 8 years ago

“Useless. Promised to deliver on a Saturday due to two failed previous deliveries because of an incompetent driver. Then there was no attempt made to deliver the package on the Saturday (even though it was scheduled) which meant I spent the whole Saturday waiting for the package. Worst delivery company I had to deal with ever.”

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Posted 8 years ago

“Delivered 5 days late and not within the one hour delivery slot.”

Helpful Report

Posted 8 years ago

“Paid the extra money for express delivery so it could definitely arrive today, was even given a specific hour window in which it would be delivered but no it didn't come at all, instead DPD BLATANTLY LIED and text me saying no one was in to sign for the delivery (completely false and incorrect multiple people were in the building and still were hours later) i then phoned customer service (After trying several numbers which give you automated messages telling you your delivery will be tomorrow NOT WHAT I PAID EXPRESS DELIVERY FOR!) and the customer service assistant promised me they would ring the driver and get him to come back and deliver my TV at the end of his round. THIS WAS ALSO A LIE AND DID NOT HAPPEN. I am expecting my delivery tomorrow now which is extremely inconvenient for myself, the paying customer. Clearly this company does not employ anywhere near enough drivers and treats them appallingly on zero hour contracts. If my parcel does not come tomorrow i will be livid.”

Helpful Report

Posted 8 years ago

“I bought a camera, waited a month, but the parcel was not delivered that way. I contacted the store, they said that the PDP confirmed the lost of the parcel and refunded only 22 euros. I paid 270 euros. PDP is the world's worst delivery service.”

Helpful Report

Posted 8 years ago

“Ordered two parcels from Victoria Secret delivered from America. When they arrived in uk, called the 0844 number to re-arrange a delivery to the advertised pick up shop. After being put through there lengthly automated options I was placed on hold to them be told that the pick up shop was not an available option. So why are they advertising that this is available??? I ended up paying £5 to have my parcel delivered. It them arrived wet and dirty. Totally disgusted with this company and how they are profertering it is an absolute disgrace.”

Helpful Report

Posted 8 years ago

“Total lies. They claim their GPS shows the driver attempted collection 3 days in a row. 3 days in a row I sit at home and wait for DPD and NOTHING. I am the only house on the lane, I sit on the front porch, NO ONE FROM DPD COMES. Don't believe their lies.”

Helpful Report

Posted 8 years ago

“Untrained driver with attitude unable or unwilling to read private sign on the gate and ignoring padlock and then refusing to leave the item as I had been 'rude' to him Not rude just angry that he ignored the sign especially as the area is secure for the dog and he would have been the first to complain if she had taken exception to him Furthermore why not come to the front door like everyone else Item now returning to sender!!!”

Helpful Report

Posted 8 years ago

“Paid for next day delivery,got the txt with link to let me know where the driver is - great i am in the house waiting expecting delivery to arrive as i can see from the info the driver is not too far away from my address. Then i get a txt saying could not deliver as no one in to sign for delivery- the driver had gone to the wrong address confirmed by the picture he took of the front of the house. Now i must go and collect parcel as i can not trust these muppets to delivery again to the wrong address -”

Helpful Report

Posted 8 years ago

“I have lived in several different parts of the country and recieve parcels regularly through all the different parcels companies. DPD are, without a shadow of doubt, the worst parcel company, employing dreadful delivery drivers and truely dreadful customer support. I cannot state strongly enough how bad these morons are!”

Helpful Report

Posted 8 years ago

“I was waiting for an important medicine, their driver could not found my address (in Central London) and for 3 days he said nobody was at home to collect the item (FALSE). Had 4 calls with their customer service, clearly not trained to resolve issues like this, to make sure the driver would have finally delivered the item. Last night I checked my mobile bill and discovered those 4 calls costed me £28. Sent an email to complain and below their answer. I don't have to add that if they couldn't deal with it on the phone any of their tools would have never helped. STOP USING THEIR SERVICE, AND NEVER TRY TO CALL THEM. DPD: I'm really sorry that this was the case, unfortunately we do not provide compensation for this and the case is out of any claim time we provide of 14 days, we have other ways i.e. email and the DPD app were you can do and use all the services we provide free of charge I sincerely apologise for any inconvenience this has caused yourself. Kind regards Bev DPD Customer services.”

Helpful Report

Posted 8 years ago

“I've paid for for next day delivery of 2 parcels to arrive on Friday. My Driver Paul has both parcels. He drops 1 parcel with the concierge (he can never be bothered to bring parcels to my flat) as paid for and can't be bothered to take the other off the van so he sends me a message saying there was no one in to receive the parcel (I was in and the concierge is there 24 hours a day). He also sends a picture of a random door that is nothing to do with where I live and an obvious lie. He has delivered 1 of 2 parcels paid for and is too lazy to get the 2nd off the van. After a lot of back and fourth with customer service I am promised my delivery will arrive the following day. It is now the end of the following day and I am still without my parcel. Apparently it will now be Monday. Once again I have been lied to by DPD. I have experienced this repeatedly and complained repeatedly since November and we are now mid February. I am constantly fed a stream of lies by DPD who seem to think this level of service is acceptable. I can understand an odd mistake here and there but this is 1 delivery driver (Paul in Vauxhall London) regularly making up false reasons why he has not delivered a parcel. He has done the same with a number of parcels for my partner at the same address containing thousands of pounds worth of camer equipment after he has paid for a 1 hour delivery slot on a Saturday. Paul uses 2 lies repeatedly, that there was no one in (there always is) or that he couldn't find the address (he knows exactly where we are I see him here on an almost daily basis). Even more worrying is that DPD appear to think that feeding paying customers repeated lies is an acceptable form of service. It absolutely is not. I cannot advise against using this company in any stronger way.”

Helpful Report

Posted 8 years ago

“Your App gives NO choice not to leave a parcel with a Neighbor. Its the last selection in the setup process and you can not reject this option. This isn't service, its a planned process of DPD to complete their job under their terms.”

Helpful Report

Posted 8 years ago

“I have been waiting for the past 3 days for a delivery and every time I was given a time frame. I sat at home and wasted all my time for 3 days. I had to always reach out to their customer service on an 0845 number and on the 3rd day, after waiting all morning, I called to be told that it will be delivered at 5 pm because there was a human error OR I could make my way to the depot to collect it (18 pounds from my house one way). Their services are appealing, please avoid. Their escalation team is non-existent. I feel sorry for the agent working on the front line.”

Helpful Report

Posted 8 years ago

“Today I got a message saying that DPD were going to deliver my parcel between a 1hour slot, fabulous. They even told me the name of the driver. Then they sent a message saying that as I wasn't home they could not deliver. The delivery driver went to a different address then sent a photo of the wrong house 74a instead of 4. I suppose I'm lucky they weren't in. They could have taken my parcel. I contacted DPD which was a task to even get through. It took forever for someone to actually come on to the phone. I had to endure listening to the news! It just repeated and repeated.This really stressed me out even more. Luckily there was a lovely young lady who was very apologetic. She is their saving grace.”

Helpful Report

Posted 8 years ago

“Delivery driver took a picture of a random house and said I wasn't in.. I rang the DPD number and after about 300years I got some moron full of appologies who promised the driver would return later, guess what? The driver didn't return. I wasted a day and still don't have my £600 parcel.. if I do meet Ben the delivery driver tomorrow on his second delivery attempt (that's assuming he doesn't just take a picture of another random house) I'm going to take so much pleasure in telling him what I think of DPD as a company. The thing that makes me most angry is my phone number is on the parcel... why oh why couldn't he just ring me... it's so retarded that a human being competent enough to drive a van can't read a delivery note and make a phone call.....”

Helpful Report

Posted 8 years ago

“First parcel arrived destroyed, when the seller arranged exchange the courier didn't even knock on the door and left the no one home card. Terrible service, you can't call them as they don't leave you any number...”

Helpful Report

Posted 8 years ago

“I ordered a sentimental gift for my brother who leaves the country tomorrow morning 4 days ago, next day delivery. I have just been told that my parcel went to the wrong depot and I won't get this now until tomorrow, which is too late! So not only would my parcel have taken 5 days to get to me it will miss his send off and he won't be able to take this keepsake with him ultimately ruining it! It also leaves me no time to get a replacement, I am utterly devastated. Do not use this company!!!!!”

Helpful Report

Posted 8 years ago

“NEVER USE THIS COMPANY!!! I ordered a gift for my brothers send off for next day delivery. 4 days later I have been told it went to the wrong depot and I won't have this until tomorrow (at some point) He leaves for Australia tomorrow morning....so not only is my parcel 5 days late but he now won't get my leaving present to him. Utterly atrocious. They don't even deserve 1 star”

Helpful Report

Posted 8 years ago

DPD is rated 1.1 based on 5,377 reviews