DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,684 Reviews

3 %

of reviewers recommend DPD

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1.1

Based on 5,684 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stayed in all afternoon and told 'we couldn't deliver your parcel as the premises were closed'. No one turned up and no card left. INCOMPETENT”

Helpful Report

Posted 8 years ago

“Waited in as instructed. Then got a text and photo of my house to prove l was out, only it wasn't my house. Don't know what will happen if driver goes to wrong house again as cannot get in touch with dpd !!”

Helpful Report

Posted 8 years ago

“First, they offer to deliver to a pick-up point, but fail to do that. Next, they send you a delivery day and one hour slot, but their driver fails to appear. Worst company ever. Avoid at all costs.”

Helpful Report

Posted 8 years ago

“Over a three week period, three separate parcels were not delivered to the house. A total of 5 failed attempts (should have been 7 but after one failed attempt they went straight to the collection shop!!!) All next day deliveries so the first two took over a week for me to get and the £700 phone, well after all the lies and poor customer service I had been through, I had to cancel it as I didn't know when it would arrive. Lost money for the business selling the phone and major inconvenience for me. see me talking about it: https://youtu.be/GCimplCY28I”

Helpful Report

Posted 8 years ago

“I’ve used their service twice so far and I’ll go out of my way to never use them again. The first time I was expecting a package with 1 day delivery that I did have to pay extra for. I did t recieve that package for another week. When tracking the information would read that the order was refused by recipient. I didn’t refuse it nor get any call or notification that the order was supposed to be delivered. This went on day after day saying that I wasn’t home to receive the delivery, but I work at home, with my office having clear sight of the front door and street ahead and not once was any delivery attempt made. The other time was quite similar, and both times when talking to customer service they either don’t care or they will lie directly to your face. They also wouldn’t give me a refund for paying for 1 day delivery even though it took 7. Luckily my credit card company forced them after I disputed their charge. Do not ever trust these people with your orders. I can accept a delivery being late or even something getting lost, but they really don’t care about you as a customer and will do whatever is easiest for them and will even lie to you. Do not trust them with your parcels.”

Helpful Report

Posted 8 years ago

“Parcel was due next day given time slot tracked my parcel and it stated driver couldn't find my address, rang customer services to ask where my parcel was nd all I got is it will b with u some point today still no sho, will not use this company for anything, looks like I'm in for another day waiting for my parcel”

Helpful Report

Posted 8 years ago

“DPD......What a cow boy outfit !!!! What a cow boy outfit !!!!! I sat at my front door waiting for delivery to day. I then got a txt as i sat there with "we have missed you we could not deliver" I stood up and looked up and down the road not a sign of a delivery. I tried to call them recorded message, I sent an email, which i am told will be answered within 90 mins..why not answer a phone then speak with their driver and send him to my address immediately, What time wasters, and what a way to run a business. My husband finally got hold of someone at the depot "it will come tomorrow now" was their reply, They even sent me an email with a photo of the "House" they had been to i live in a "BUNGALOW" Complete waste of time !!!”

Helpful Report

Posted 8 years ago

“long story.. I ordered two phones on the 13th, one turned up so I got in contact on the 15th they said 10 days, I left it a couple days and contacted them then I got back in touch a couple days later and they changed it to 10-20 working days. They finally turned up on the 21st but they didn't knock they posted a letter saying they will be back tomorrow. it came the 22nd I was waiting in until 3pm and nothing turned up. my family member got in contact with someone and they said they forgot to put the parcel in the van. How can someone forget to put a parcel in a van when its their job! Just sill! the first and worst experience I have had with dpd. wouldn't recommend and would not have another delivery with them!”

Helpful Report

Posted 8 years ago

“they went to the wrong address and then just left, cant contact to say its the wrong address so when they come tomorrow they will go to the wrong adress again. terrible company.”

Helpful Report

Posted 8 years ago

“First attempted delivery, I was out (working). Okay no probs. Second time I gave them instructions to leave with neighbour, they didn't bother to try delivery at the neighbours. Ive requested a call back from them but Im not even going to wait for that! Ive sent an email to Sinead Croke, Director of customer experience, and I INSTANTLY received an email back (from....KEVIN) telling me that they have contacted the depot who will contact the driver to see if he can re deliver the item today, and apparently the responce they received has come back blank. Which I can only presume that the answer to the question was....NO HE CANT RE DELIVER THE ITEM. All in a space of 2 seconds! Automated emails that act as if they are live. Im expecting a new iPhone, I shall ring Carphone Warehouse to cancel the order. Hopefully they will think twice about using DPD. Im a postman and I really think folk should use the Royal Mail. If you are having problems with DPD then you should complain to the people using them, not DPD...they don't give a damn.”

Helpful Report

Posted 8 years ago

“I rarely leave reviews for companies as I frankly don't have the time to waste, however my recent experience with DPD has been absolutely disgusting. I've used the company 4 times, 2 using the drop-shop service and 2 using the door-to-door service. On both occasions using the drop-shop the parcel just wasn't picked up, I had to call the shop a week after collection SHOULD have happened and have them leave an urgent note for the driver the next day, only then did they bother to collect my parcel. My most recent order was supposed to be delivered 2 days ago, however for whatever reason it wasn't. I contacted the live chat team to discuss it and was given the standard "1-2 day response time". Then coincidentally the status of the parcel was changed to Delivered and signed for by the recipient. Shortly after I spoke to said recipient and they hadn't received the parcel after all, so back to the chat team I went. I was then fed a bundle of lies from chat agent "Emily", who stated she'd opened a claim for us and requested proof of signature (on checking our account, no claim had been raised). She also stated the following: 12:33:49 PM [Emily] Sorry I've actually just been told that *recipients name* is on the phone to us at the moment - he's talking to a member of the team who will sort this out for him The above was a complete lie and she must have taken me for a fool. I spoke to the recipient once again and they hadn't been on the phone to DPD at all. I then tried to get back onto the live chat, but coincidentally all of my chats were cancelled stating "no one was available", even though I'd worked my way down through the clearly visible queue. I can handle parcels getting lost, I can handle parcels not being delivered on time, but only if the company dealing with it is going to be honest and help resolve it. DPD have shown that they will happily lie to their customers to get out of a sticky situation and provide no help in resolving their issues. No wonder they have such shocking reviews. At present I have no idea where this parcel is.”

Helpful Report

Posted 8 years ago

“This company was difficult to get hold of and did not resolve my issue. They advertise time slots on date of delivery but failed to adhere to that, on one of the deliveries where i had been given an AM time slot i had to contact them in the afternoon to only be told that they were understaffed in the warehouse and so would not be delivering that day. I presume they would not have told me themselves unless i had contacted them. The delivery driver damaged my item and property upon delivery and was rude and uncommunicative and DPD offered no recompense or even apology for this.”

Helpful Report

Posted 8 years ago

“Lied about an attempt to deliver a package.”

Helpful Report

Posted 8 years ago

“I would give zero stars if I could. Unhelpful customer service i spend £5 on different nr and is the same robot costumer service Delivery has yet to arrive after 2 days of 'trying' to deliver. Twice the driver said there was no one in when I had been in all day waiting.”

Helpful Report

Posted 8 years ago

“If I could score zero I would! Delivery rearranged without reason or request. Locked in a cage they tell me, collect it from the depot yourself. As a favour we can get it to you a day late... A favour! Total ineptitude! No apology no reason... No clue!”

Helpful Report

Posted 8 years ago

“I was in waiting and then got a text saying there was no one to sign for the parcel. Won’t send the driver back”

Helpful Report

Posted 8 years ago

“This is one of the worst delivery companies. They refused to hand the parcel to my cleaner and when I called they asked me to pay for another upgrade to have my business flyers delivered the next morning. I explained it was their mistake and I need by the early morning after. They refused and eventually gang up on me”

Helpful Report

Posted 8 years ago

“I would give zero stars if I could. Unhelpful customer service, they hang the phone up on you. Delivery has yet to arrive after 3 days of 'trying' to deliver. Twice the driver said there was no one in when I had been in all afternoon waiting.”

Helpful Report

Posted 8 years ago

“Continue to be the worst. Over the last 1 month of parcels (Kent/London area) I have had the following issues: 1) Delivered to my door but not to me/anyone from my house, no note left saying where it was delivered and apparently signed for in my name. Parcel was never recovered. Wouldn't assist in any way just kept saying the driver was on your street. Lost the parcel and had to endure a lot of admin to get a replacement from sending company. 2) Fitbit delivered - however apparently it was just the label so no actual Fitbit. Again no help whatsoever so had to get Fitbit to take it up with them which they didn't really want to do. Buyer beware any company using DPD as they will be reluctant to resolve. Of course the stories you get from DPD change - parcel lost, parcel delivered to neighbour, parcel not found, parcel damaged etc. After the above two experiences decided to start to use a Drop Off shop thinking that would be better.... 3) 3 x huge parcels (three bits of a baby buggy) due to be delivered yesterday - not delivered to drop off shop (their own drop off shop) because: Reason number 1: Driver couldn't find the drop off shop Reason Number 2: Driver couldn't find all three large parcels in his van so gave up Reason Number 3: there was an issue with the parcels Reason Number 4: there was an issue with the Drop off shop. So now one parcel to be delivered today,. Then I have to go back AGAIN to the drop off shop to pick up the rest at a later date! 4) Active delivery - something went to the drop off shop and hasn't been picked up however they cant confirm what it was and the drop off shop doesn't keep adequate records and cannot find it. Great. Another issue we have had multiple times is notification of delivery on the day - fine - but then a little message towards the end of the day saying Thank you for changing your delivery date (when you have done no such thing). This is quite clearly for the benefit of their quotas to show that they deliver all they promise on the allocated day UNLESS the customer requests a change. Trading Standards should review this as it is false advertising. When you query it they say oh its just that they didn't have time (the drivers are given minutes to deliver things and once they realise they are delayed they just start changing the days for delivery) Not ideal if you are waiting in or taken the day off to take delivery.”

Helpful Report

Posted 8 years ago

“Terrible company. Every time I have an order fulfilled by this company, they fail to deliver and make out as if nobody was home. I even tracked a van one time and they drove straight past and sat in a car park for 20 minutes. Then disappeared and put me down as an attempted delivery 3 hours later. DPD customer service looked at the GPS and admitted the driver was nowhere near my house when he logged the failed delivery. It’s happened again today. Disgusting service.”

Helpful Report

Posted 8 years ago

DPD is rated 1.1 based on 5,684 reviews