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DPD Reviews

1.1 Rating 5,377 Reviews
3 %
of reviewers recommend DPD
1.1
Based on 5,377 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read DPD Reviews
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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 22nd September 2025
Scott
DPD 1 star review on 11th September 2025
Elina
DPD 1 star review on 4th September 2025
Rachel
DPD 1 star review on 4th September 2025
Rachel
DPD 1 star review on 4th September 2025
Rachel
DPD 1 star review on 27th June 2025
Uniquerecoveryfirm(AT)Gmail....com
DPD 1 star review on 25th June 2025
Ian
371
Anonymous
Anonymous  // 01/01/2019
Expected a delivery Monday, made sure I was home, didn't arrive. Tracking details said that they had attempted delivery, nobody was home and they left a calling card. This was a LIE! Contacted them (via Twitter as NO telephone numbers available). They apologised, said they contacted depot and driver would be back on Tuesday with the delivery and would call if any problems. Delivery due between 18.50-19.50. Sent a message at 19.11 to say nobody was home (I was in from 3pm as usual!!) so ANOTHER LIE and that the parcel would now be sent to the local shop for collection. There was no phone call as promised if there were any problems. I contacted them on Twitter again but obviously everyone had gone home by that time so Wednesday morning I receive this: Hi Donna, I'm so sorry that this still hasn't arrived with you. I've raised this with our depot management who are looking into this now, your parcel is due to be delivered to the pick up shop today and we're unable to override this I'm really sorry. If you do not wish to collect please contact your retailer who'll be able to arrange for your parcel to be returned back to them and redelivered to your address. I'm so sorry that I can't override this. :( [Sam] So now after 2 days of taking time off work, waiting at home for delivery of car parts, have now missed the slot booked in to get car repaired and also expected to now travel to a shop to collect my delivery. Absolutely disgusting service from DPD. I hope I never expect a delivery from them again
Helpful Report
Posted 9 years ago
Ive always had a problem with this courier service and this is the last time its even driven me to become a keyboard warrior... After ignoring my request to deliver to a neighbor which was accepted I waited for the next which the same thing happened, drove all the way over in rush hour traffic after work to the pickup location they told me and it hadn't arrived yet (all the information I was told was minimal at best and incorrect) the worst part about this company is its customer service, contacted multiple times and no answer (they say 90mins to reply which is false its been 48hours+ and still no reply) The company I purchased from accepted to give me a full refund. ill be staying clear from this poor excuse of a courier service.
Helpful Report
Posted 10 years ago
I ring to double check the address its going to and get an automated message saying "THE DRIVER COULDNT COLLECT AS HE WAS DELAYED" THIS WAS BEFORE IT WAS DUE FOR COLLECTION are DPD drivers psychic or time travellers,how do they know they couldn't collect and were delayed before the collection was actually due not even the courtesy of letting me know.if I hadn't rung id have wasted my time waiting in
Helpful Report
Posted 10 years ago
DPD is rated 1.1 based on 5,377 reviews