DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,423 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,423 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total shambles. Driver Ampreet said he missed us, total lies as I stayed in twice when said he’d been. I ended leaving an A4 note with his name and DPD in big letters stuck to the gatepost. Guess what received a message saying Ampreet had missed us. No further communication, chased Depot to be told it had been sent back to supplier. Absolutely the worst service ever dealing with liars and incompetence.”

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Posted 4 months ago

“I would give them no stars if I could. First delivery - couldn't make it on time, second delivery couldn't find the address ( despite delivering here several times before) I am less interested in your driver's profile, more interested in better comms !”

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Posted 4 months ago

“I was in my back garden when my ring camera pinged ,I was expecting a parcel,when I got to my front door the driver had gone no calling card left so I went on to their site to say that I was at home and was told by some chatbot that I would not be receiving my parcel till the following day. Not acceptable as I paid for next day delivery .I thought the customer was always right. Well not with this shambles of a company and I might add I only ever have problems with these jokers everyone else manages to deliver my goods”

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Posted 4 months ago

“The worst delivery company!!! Never delivered on time and always have issues till delivered!!!!”

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Posted 5 months ago

“The driver arrived at my doorstep and said I needed to provide a code - I said I needed to message my daughters phone to get code and before I could even get my phone he wrote his number on a card and took a photo and went to his van and drove off. When I called him about 30 secs after he drove off with the code he said he may return but it was a failed delivery and he would be doing me a favour. I called customer services but the card he had given me was not the correct one with the correct number on it so they could locate the order.”

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Posted 5 months ago

“0 comunication possibility with them”

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Posted 5 months ago

“DPD falsely marked parcel as delivered and signed without my presence – unlawful and unresolved On 24th February 2025, DPD delivered a parcel (Tracking# 15502419023683) and falsely signed my name, claiming I had received it. I was out of the country at the time. No delivery notification was given, and the building requires intercom access, which I did not receive. The 10kg+ parcel was left without permission, and I had no idea it had arrived. After extensive follow-up with DPD, EPS (sender), housing authority, concierge, and police (MPS Crime Ref: 01/7231730/25), no resolution has been achieved. DPD’s action is unlawful and has caused significant inconvenience. I expect accountability, transparency, and compensation.”

Helpful Report

Posted 5 months ago

“0 Stars more appropriate. Several occasions in over the last year the driver doesn’t bother even going to the address and if they do, they cover the camera and pretend they tried. Absolutely abysmal. Some people’s livelihood depends on the deliveries arriving when they should. I am now £1000s of pounds out of pocket and I doubt DPD will reimburse me. they used to be my favourite courier, but now I’m NEVER EVER USING DPD AGAIN. AVOID!!”

Helpful Report

Posted 5 months ago

“Absolutely awful and no help whatsoever. Parcel of perishable food was apparently delivered to some unknown location, but not to me. DPD said they would ask the driver to retrieve the parcel and deliver it properly, but that this might not happen. I asked if someone would call me to let me know what was happening and the answer was no. The photo of the 'delivered' parcel included absolutely no background - strange that.”

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Posted 5 months ago

“Always late deliveries. Redirectioning to locker is introducing additional delays.”

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Posted 5 months ago

“Still waiting for my parcel to come 3 days after it was supposed to be delivered”

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Posted 5 months ago

“DPD Parcel not delivered as the driver couln't be bothered to drive up the lane to our house. Claimed I was out, when I wasn't, and sent a photo from about 200m away from the house. Was told delivery would be done be the end of the day, and the driver even called to confirm this, but instead took the parcel back to the depot. No way to leave negative feed back about the driver - his name is Dziugas working from the Ipswich depot. Will start asking companies which courier company they use, and if it's DPD just nt do business. Happens too often.”

Helpful Report

Posted 5 months ago

“Delivery was already delayed by a day then was at home expecting delivery today then got the sorry we missed you text despite no one coming to my door. Have asked for Royal Mail to deal with my deliveries from now on as I'm sick of DPDs incompetent service.”

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Posted 5 months ago

“Simple instruction but the driver cannot follow. This is the second time that i ordered something online and they have an option to deliver it to neighbour which i choose bec i know that i will not be in. But still the driver keep on delivering my parcel at my door hence i always received a missed delivery card.”

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Posted 5 months ago

“Very disappointed to your driver Akshay he is unprofessional also careless. He came my area Ilford Gants Hill. He didn’t get off from his van and he took our building pictures even not my door or gate. He wrote “sorry I missed you “”

Helpful Report

Posted 5 months ago

“Dpd are a joke of a delivery company and out of choice I would never use them,They were ment to deliver phones yesterday and did not turn up and today they have not turned up in they're so called 1 hour slot, So we rang them.A very rude person took the call and said we just have 2 wait we explained we have had a dear member of our family die this week and that I myself suffer from adhd and the person just said in a rude tone I appreciate this but you just have to wait, They over spoke did not allow myself or mother 2 talk extremely rude no people skills no empathy no manners what a shocking customer service for an established delivery company, We asked for is to be left I'm a safe place and the women said again no it can not be done you now have 2 wait until 6.30pm, We said can you please stop over talking us your being rude for the women 2 call us rude and then she put the phone down on us SHOCKING”

Helpful Report

Posted 5 months ago

“DPD are the most inconscistent and unreliable delivery company I have ever dealt with. The issues pertain primarily to their drivers. All to often, the drivers do not even attempt to deliver when they are supposed to. I have littrally been standing outside waiting for my packages and the drivers simply drive straight passed me, shortly after I get the dreaded "sorry we missed you" message (you didnt even get out your van, attempt to knock on my door or ring my doorbell). It doesnt even help specifying a "safe place" or "leave it with a neighbor" as they dont follow the delivery instructions. as per our local co-op, and witnessed by myself, dpd often just drive straight to the co-op and drop all the packages off with no attempt to deliver to the customers. I have reached a point were I will not buy anything from a company that use DPD as their courrier. Completely infuriating.”

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Posted 5 months ago

“Dpd worst courier service, I have a ring doorbell, my delivery was between 1pm and 2pm, got a message saying Joseph couldn't deliver parcel as no one was at time to sign for it. Checked doorbell but no ghosts. I sent feedback to them but no reply. They then asked me to pick a new delivery date but from today 7th May until the end of the month they have no slots for delivery. As you have no direct line to talk to someone about your delivery they can do what ever they want without any consequences. They would be better to employ sniffer dogs to track the parcels.”

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Posted 5 months ago

“I asked for parcel £23 to be left in garden, gate wedged open in readyness. Instead it was left on busy footpath for all to see. A honest dog walker alerted me. DPD said it was left in porch, we do not have a porch!. The parcel came from Gardeners Dream a eBay shop. I won't be using either of them ever again.. If someone had taken it where would I be. upload photo of proof ? haha it does not work , suprised?”

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Posted 5 months ago

“I find DPD an awful courier company! Parcels constantly take an age to arrive and the tracking system just doesn't update! I find parcels do eventually turn up but I really despair when I see a company using DPD to deliver my purchases! If you need something urgently then your are going to be very disappointed if it's being delivered by this truly unprofessional outfit! The 1000's of dirt poor reviews tell you everything you need to know!”

Helpful Report

Posted 5 months ago

DPD is rated 1.1 based on 5,423 reviews