DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,422 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,422 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t even want to give a star Disgusting service”

Helpful Report

Posted 4 months ago

“The driver didn't knock. Sat waiting all day and my phone pings that ive missed my delivery. Open living room door and there's a note saying the driver missed me. He must have parked elsewhere and ran because there was no sign of him or his van. the app also said 5 mins before that he was 45 mins away. 🙄”

Helpful Report

Posted 4 months ago

“Extremely disappointed and frustrated with DPD's service. I paid an extra £12 for guaranteed delivery by Tuesday, but the driver falsely marked me as "not at home" and even uploaded a photo of a completely different location. Today, I was given another delivery window between 7am and 10pm. I waited all day — until 10:30pm — only to be informed that, due to "unexpected circumstances," my parcel was returned to the depot. This package was time-sensitive and needed to be in my hands today at the latest. To make matters worse, a second parcel was supposedly delivered to my address, yet DPD submitted a delivery photo showing a completely different house and falsely claimed it was handed to my wife. Absolute nonsense. This is beyond unacceptable. I lost time, money, and trust. I expect a full explanation and compensation for the failed delivery and mishandling of both parcels. I will actively avoid DPD in the future and advise others to do the same.”

Helpful Report

Posted 4 months ago

“I am extremely disappointed with DPD's service yet again. My parcel was supposed to be delivered yesterday and then today, instead I received a vague message stating, "Sorry, there's a delay with your parcel; this is normally resolved within 24 hours, and we will update you here shortly." No explanation, no accountability, just an empty promise. This is not the first time I've faced issues with DPD—delays and poor communication seem to be their standard practice. It's frustrating to deal with a courier service that consistently fails to deliver on time or provide clear updates. I would not recommend DPD to anyone looking for reliable delivery. You cannot speak to anyone to find out what happened to your parcel between Bristol hum and local depot. I will never use DPD for any parcels. If ordering from a corporate supplier of computers etc I will ask what courier they use and if it is DPD i will find a supplier who use someone else.”

Helpful Report

Posted 4 months ago

“I am extremely disappointed with DPD's service yet again. My parcel was supposed to be delivered to my chosen pick-up point today, but instead, I received a vague message stating, "Sorry, there's a delay with your parcel; this is normally resolved within 24 hours, and we will update you here shortly." No explanation, no accountability, just an empty promise. This is not the first time I've faced issues with DPD—delays and poor communication seem to be their standard practice. It's frustrating to deal with a courier service that consistently fails to deliver on time or provide clear updates. I would not recommend DPD to anyone looking for reliable delivery.”

Helpful Report

Posted 4 months ago

“Not sure why but DPD seem almost determined NOT to deliver parcels. It’s not that sometimes delivery is missed so much but that fact that it’s almost impossible to arrange a re-delivery and when you do it’s ignored. Delivery instructions are also ignored.”

Helpful Report

Posted 4 months ago

“Awful delivery service, purchased item from ao.com a while back and caught the driver getting out his van , taking a pic of my front door and returning back to his van. No knock at the door or anything . Had to literally run into the street to get my parcel, same again happened today. Stayed in waiting, next minute get a text to say we're sorry we missed you with a pic of my front door from the main road. Went on online chat to complain and they suggested I pay £5 for a vip guaranteed slot. Maybe this is a way to get more money out of you but I don't know. Would give a minus score if possible.”

Helpful Report

Posted 4 months ago

Helpful Report

Posted 4 months ago

“I’m honestly fed up with DPD. They never deliver parcels on time — often delaying by days without any explanation. Every time I contact customer service, I get the same robotic reply: “We can’t do anything, you’ll have to wait.” No updates, no accountability, and absolutely no help. It’s frustrating when you’re relying on a delivery, and DPD simply doesn’t care. They’re quick to blame “operational delays” but never quick to fix them. It’s clear they have no intention of improving their service. I would avoid using DPD altogether if I had a choice. Unreliable, unhelpful, and unacceptable.”

Helpful Report

Posted 4 months ago

“If I could do no stars I would. I sat in watching the tracker. The picture you sent is not my property, the driver obviously can't read road signs. That property is in a completely different road. Wot a waste of time and money. I personally would not use dpd, we always get problems when my supplier uses dpd. A complete shambles.”

Helpful Report

Posted 4 months ago

“My parcel was marked as delivered, but I never received anything. A photo was uploaded showing someone else’s flat, clearly not mine. I was told the driver would be contacted to retrieve the package and deliver it to me, and that I should expect a call back. No one ever followed up or called me. This has been a frustrating experience with both the company and its customer service—completely unacceptable.”

Helpful Report

Posted 4 months ago

“Such a poor company and lies after lies. Still waiting for parcel. Wouldn't recommend”

Helpful Report

Posted 4 months ago

“Absolutely useless. My heart always sinks when I see a parcel is coming with DPD. The drivers just do not care and can not be bothered. The phone help is a waste of time, lies and platitudes.”

Helpful Report

Posted 4 months ago

“Placed an order with IKEA on 23 may to be delivered on 28 may by DPD, waited all day on delivery kept checking the tracking " it will be delivered shortly it said from about 8.00 am up until 9.30 that evening, no delivery no text or email from them and when you contact them you never get speaking to a human, absolutely shocking they are...avoid DPD they truly are dreadful and they don't care either....”

Helpful Report

Posted 4 months ago

“I would even give minus for DPD if it's possible. I stayed home 2 days for waiting for my delivery. Both times the drivers decided to not even try to deliver my package as it's not possible to park in front of my building. They just took a picture far from the door with a message that I was unavailable. And their helpline is everything but help. They say sorry but actually they cannot solve any problem.”

Helpful Report

Posted 4 months ago

“Absolutely horrendous company and service, I’ve been trying to change my delivery slot but it’s impossible. The only thing they do is give me a different day and attempt delivery the same time each day when I’ve told them I’m at work, I then paid an extra £9.99 for a Saturday morning delivery which is ridiculous and then it didn’t turn up!!”

Helpful Report

Posted 4 months ago

“Worst courier ever they smashed my PC and did not compensate me. I will never use them again. It is the third time they damaged my item.”

Helpful Report

Posted 4 months ago

“Late again, Item was available form 1030 on the 20th, to be collected. It was not logged until after midnight and once again held up in Hinkley. This is a common issue with this depot. Anyway its now the 22nd and after 1400, the parcel has been with the local depot since morning, yet i will not get it until after 1800 again. Once again paid for delivery, not received the service and even when it was late they do not put it out for delivery in the morning. The company is getting worse with no customer support, The bot chat is pointless and 95% of the time it cannot help. Companies like this should be forced to pay back delivery charges, or not allowed to operate if they do not provide customer support to customers. Once again another company getting rich with no actual help support, or providing a proper service.”

Helpful Report

Posted 4 months ago

“Absolutely useless. We have stayed at home on two separate occasions wating for DPD to collect a parcel. The first occasion the change it without my knowledge. The second time they did not turn up but claimed that there was no parcel to collect. It was a large parcel placed outside and could not be missed.”

Helpful Report

Posted 4 months ago

“Total shambles. Driver Ampreet said he missed us, total lies as I stayed in twice when said he’d been. I ended leaving an A4 note with his name and DPD in big letters stuck to the gatepost. Guess what received a message saying Ampreet had missed us. No further communication, chased Depot to be told it had been sent back to supplier. Absolutely the worst service ever dealing with liars and incompetence.”

Helpful Report

Posted 4 months ago

DPD is rated 1.1 based on 5,422 reviews