DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,448 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,448 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver Fanel (in Peterborough) does not deliver. He takes pictures of the front doors and marks them as "missed". Not even at the right address. Don't use drivers like Fanel. You'd better tell us where we can get our parcels. It was important to me to get my delivery TODAY. DPD DO NOT DELIVER Parcell - 1550 1542 122 440 D”

Helpful Report

Posted 2 years ago

“3 failed collections and leadership team have no accountability, they seem to lack professional and integrity. Compensation for service not received is something that is not considered. Do not use let’s make them sit up and listen”

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Posted 2 years ago

“DPD Supposedly posted my neighbours parcel through my letterbox yesterday.we do have a photo of the drivers hand with the parcel and it is definately my front door but it was obviously not pushed through.the driver came back today and said the police would have to be informed because it is theft.call the police DPD i have nothing to hide we do not have the parcel.”

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Posted 2 years ago

“Waited In all afternoon for delivery. Sent it to wrong address. Phoned DPD they said they would get the driver to deliver later that day. The time is 21.48. still no delivery. Perhaps the driver can't find his way back to the depot. Waste of time.”

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Posted 2 years ago

“Driver never got out of van just drove off said I was not in this as happened twice terrible company”

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Posted 2 years ago

“DPD are the WORST in my area. My home is down a little drive off the high street. This morning I stood in the high street to flag down the driver. Today DPD didn’t use a marked van so I didn’t know to flag down a white van. There were a lot of white vans going past. Unknown to me my next door neighbour was also due a delivery from DPD. He got the same “sorry I missed you” text as me. So he jumped on his bicycle and drove to the DPD van. The driver made an excuse about having put his 4 packages to the back and said he will deliver them at 5.30pm today. I know from experience, he won’t. We both needed our parcels today and neither of us received them. EVERY TIME DPD has a delivery to my home this happens. I’ve put my 3 words and written instructions about where the drive is but, as others have said, the drivers are lazy and happy to take a lot of their load back to the depot each day. I personally LOATHE seeing DPD come up as the courier when I buy stuff. Customer service is just lip service. The drivers are a law unto themselves.”

Helpful Report

Posted 2 years ago

“I expected a delivery from DPD and took time off from work to be in at delivery time but driver never attempt to deliver it. He uploaded a picture from a different address and when I get in touch with customer service they were totally unhelpful saying the driver would try to redelivery except he never did. Drivers run the company and do whatever they do. Awful experience and even worst customer service. 0 star for DPD”

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Posted 2 years ago

“First time I ordered expensive thing, and my package was “lost”. On app I had no notification about my delivery about nothing. So I don’t recommend. If package it’s “lost” you should let the client know.”

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Posted 2 years ago

“Awful service, been trying to get hold of my parcel all week. Driver arrives, takes photo of block of flats from across the street and write 'delivery attempted'. I've taken time off work waiting for this to arrive losing out on time and money.”

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Posted 2 years ago

“DPD - Daily Problematic Delivery Deze firma kan nu eenmaal geen enkele keer een pakket heelhuids of tijdig leveren. Verschillende keren krijg je melding dat ze niet konden leveren wegens "niemand thuis" terwijl je bij wijzen van spreken voor de raam zit te wachten! Bestel je een waterpomp voor in de tuin die dus breekbaar is en best zwaar... word deze over de tuinpoort heen gegooid op de oprit. Oprit stuk, pomp stuk... top bedrijf! Ik krijg al een koude rilling als er een webshop vermeldt dat ze met DPD leveren...”

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Posted 2 years ago

“rubbish, I always get a message unable to deliver a few menaces before the delivery time, with a Sorry we missed you, liars! I was at home waiting and wasting my time once again, what load of rubbish.”

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Posted 2 years ago

“A screenshot at 6:30pm of Delivery attempted at 7:14 pm notice on Amazon”

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Posted 2 years ago

“Driver went to the wrong block of flats, all the blocks of flats have their names on which was included in the address. Having to wait until tomorrow to pick up my package from a drop off point as I don't trust the utterly useless drivers”

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Posted 2 years ago

“Driver refused to leave my parcel despite me being in and speaking on my Ring. Parcel contains medicines. When I got to the door, Driver simply got into his van and drove off. This is theft. Reg number YE20FMY”

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Posted 2 years ago

“Useless. Constantly lie about delivery being attempted. Yesterday however ie 11th July, I received an email FIVE mins before the expected delivery stating: "Your driver won't be able to come back today as they cover a wide area on a tight schedule, but we'll be back with your parcel TOMORROW". My response is that if it's logistically not possible to deliver, don't make false promises & then send an email at the 11th hour to say a delivery won't be made when I have WAITED for my package. I also tried contacting their Customer Service using various methods ie calling them (initially 17th in queue, then they disconnected the call as they'd closed) & via WhatsApp, as chat is bot-operated, was unable to make any headway.”

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Posted 2 years ago

“Driver claims to have attempted to deliver the parcel, but didn't hear a single knock. Disgraceful company.”

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Posted 2 years ago

“I don't remember I have ever received a delivery from dpd, it either goes back or I have to pick up from a point, completely useless courier company and useless dumb drivers....”

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Posted 2 years ago

“They said they tried to deliver on 2 separate days with photos taken outside my building saying they could not deliver they never rung my buzzer and were to lazy to press trades now I have to wait and see if they deliver my parcel again”

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Posted 2 years ago

“Told lies about delivery”

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Posted 2 years ago

“These people are dishonest and full of lies. Their drivers skip some deliveries and tell lies on the DPD website. The driver was supposed to deliver my parcel today. He was 4 stops away then suddenly i received this message saying "Sorry, we missed you. Your driver JAGJIT won't be back today but we'll be back Mon 10 July with your parcel" ! Very funny. He did not even bother to call me ! The driver did not come close to my house. He took a photo of a different address while he was driving at somewhere else just to say no one was in when I was outside waiting for it. They make fool of us. We have CCTV. See att. photos. This is becoming quite common by DPD drivers. He took it for grant because i did not mention a safe place or neighbour to leave my parcel. I DO NOT RECOMMEND DPD. IF YOU ARE A COMPANY DO NOT USE THESE DISHONEST PEOPLE AS YOUR COURIER. THEY WILL DAMAGE YOUR RATINGS !”

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Posted 2 years ago

DPD is rated 1.1 based on 5,448 reviews