DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,570 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the one star I have given is far too generous for this company!!! I arranged delivery they never came after 6 emails to customer services 2 phone calls to unipart {they never answer or return messages }2 to sky and three attempts at live chat I am still no further forward in finding my lost parcel,its 14 days since dpd lost my parcel and the customer service and follow-up is beyond words stay away from this company”

Helpful Report

Posted 5 years ago

“The customer service does not exist, calling them puts you in automated response loop. I tried to use the chat, waited in a queue to talk to a bot! Then one response pasted from a person called "Mashaba" and you are put into the queue again. One person must be chatting to tens of customers.... Two iterations later they tell you they will respond in 24 hours. No way to ask an employee about why your package is in customs, while it should not be. Cutting cost to an extreme, I feel sorry for anyone working there. I gave 2 stars to delay removal of this review, as this is how this review business works now. Wasted money and time. Never again DPD.”

Helpful Report

Posted 5 years ago

“Tim the delivery driver did attempt once to leave the parcel, photograph does show on the front door. However the second attempt is an otter lie, we have to go to another place to collect a parcel. I have had many dealings with DPD and find them very unprofessional. Not only did the sender have my telephone, DPD take simple basic instructions.”

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Posted 5 years ago

“Plz do not use DPD anymore. They never delivery. They just took some FAKE photos of random places and upload. Happened nearly every time in the last 4 months. Thank you very much.”

Helpful Report

Posted 5 years ago

“1. Tracked the parcel on dpd site which said it was delayed due to sailing restriction in my area (brexit problems i persumed). 2. Contacted seller comfy4u they said there was no problem and it had been shipped. said they would check with the ware house. 3. Got a phone call from local dpd which is in the same town about 6 miles away from my house. the land line number 028 40625152 confirmed this. The guy asked me could i come and collect the matress beacuse it is would take up too much room in the van and they have alot of parcels to deliver. Explained I did not have a van nor a driving license and nor would i be able to a carry a king size mattress across town. He said ok I will try and get it out today. 4. Didnt arrived so checked DPD website which now stated it could not be delivered due to sailing restrictions.!!! (blatent lies) 5. Next day I got a message from the the seller saying that I had rejected the parcel. It is absolutely ridiculous that a business that shows so little respect for their customers by being so openly dishonest in their dealing with customers is permitted to trade.”

Helpful Report

Posted 5 years ago

“Had2emails saying could not deliver because I was out.this is a load of bull we were not out due to lockdown outside door was open for all deliveriesperfectly good bell and neither of is deaf not even a knock neighbours said no dpd van in stree on either occasion what a useless company should lose their licence”

Helpful Report

Posted 5 years ago

“Very lazy drivers who is not even out from the car and make me miss my parcel over and over and over again”

Helpful Report

Posted 5 years ago

“Their customer care is among the lowest quality ever encountered. They also claimed attempted delivery two times without actually ringing the bell. Will avoid using them again.”

Helpful Report

Posted 5 years ago

“No stars - 75% failure rate No stars I sent 4 parcels via the DPD app in the weeks before Christmas and only one arrived on its own. Problems with parcel 1: Sent to an address in Essex arrived in Liverpool. The recipients were a company who knew my husband and by doing some research on their computer, rang him and arranged for it to be returned at our cost. Still no refund. Problems with parcel 2: Sent to an address in Leighton Buzzard arrived in Leamington Spa at the son of our next door neighbour. The first thing we knew was when they knocked on the door and handed the parcel back to us having found our address inside the box when they opened it. Problems with parcel 3: Sent to Germany, arrived in Germany but was stuck at local depot. Took two weeks and countless phone calls by myself and the recipients in Germany to the local depot, to get this finally delivered. The standard of service speaks for itself.”

Helpful Report

Posted 5 years ago

“Crappy company. Charlie couldn't even be bothered to deliver my parcel, taking a picture of the back gate where I put out rubbish. Useless company .”

Helpful Report

Posted 5 years ago

“DPD had two parcels to deliver to me on two separate days. Although we were in the house we didn’t hear anyone knock or ring the bell so the parcels were returned to the depot . This happened my daughter too with one delivery. If the drivers had any sense they would see cars in the drive, lights in house etc. To go to the back door would surely be the sensible thing to do which would save DPD money as they wouldn’t have to redeliver.”

Helpful Report

Posted 5 years ago

“Atrocious service. Drivers repeatedly lie about attempted deliveries saying “sorry we missed you “ posting a picture of a black square as supposed evidence of visiting our property. They are a totally untrustworthy company. AVOID.”

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Posted 5 years ago

“Delivery driver Lewis could not even be bothered to deliver my parcel. Even photographed a different street!”

Helpful Report

Posted 5 years ago

“I got the obligatory email from DPD today stating Gurwinder will deliver your Emma Bridgewater Parcel TODAY 8th January 2021 between 12:37-13:37 so I waited in, but the next contact I had from DPD was to say your DPD driver Gurwinder has delivered your parcel today. As I hadn’t received anything from DPD I contacted them on their online chat but unfortunately it was just a robot chat service to start with, however when I got through to a person they were as much use as an ashtray on a motorbike as they had a book of excuses. Despite me waiting in all day the driver didn’t bother to come to my house instead he had just left my parcel with a neighbour as I had authorised this on my account preferences, and if I didn’t like it I should contact my seller to resolve things, this statement is just pure lies as I don’t have an account with DPD or will I ever have! Nor would I authorise such an option. This is just a poor excuse for a driver who can’t be bothered to look for a named house, I suppose its difficult to find the correct address when there is six houses in a road, maybe its time for a career change.”

Helpful Report

Posted 5 years ago

“According to your tracker my parcel was delivered on 30th dec . Can assure you it was not delivered to my address as not yet rec. Have emailed dpd on the 31st and this is now the 6th jan. have not heard anything back. Poor customer service. Im now going through the company I purchased the goods from to try and get a refund. Will never use a company that has dpd as their carrier. Yes mistakes can be made and have given you a chance to do that. However DPD have not any concern for the customer when they make no attemp to contact me back.”

Helpful Report

Posted 5 years ago

“Dpd is a joke, got a text saying Callum will deliver your parcel today at between 5-6, never came so checked tracking, it says parcel delivered. Still waiting. Now been informed to contact sender so they can start an investigation. Why????? Dpd driver messed up not them. So what's the point of paying for delivery if it don't get delivered!! Probably expecting me to go to who's ever door they delivered it to!!! I have stopped buying from sites that use Dpd to deliver”

Helpful Report

Posted 5 years ago

“Sitting in my office looking out the window (having come in specially to receive a delivery). No sign of DPD. Next thing I know I get an email from them saying "sorry we missed you yada yada , won't be back today.". Then when you try and find a number to call them it turns out they are another stupid, pathetic organisation that hides behind a website with absolutely no means of contacting them. Utter rubbish & an absolute waste of my time. Seems like its not a unique experience. Avoid.”

Helpful Report

Posted 5 years ago

“Had arranged for a collection to return goods for a badly needed refund, was given a time slot only to receive a message saying “sorry we missed you”. Nobody had been to attempt to collect, I know this because at the time the driver claimed to have missed me I was standing at my window overlooking my courtyard and front door trying to get my parrot to be less afraid of what’s out the window. I phoned to complain, the girl on the phone contacted the driver who stated, falsely that I wasn’t in and then said he’d be back within twenty minutes. After forty minutes I phoned against see if he needed directions but this girl couldn’t get hold of the driver and just said I’d have to wait until the end of the day to see if he came back, which of of course he didn’t, and then half way through my next question hung up on me.”

Helpful Report

Posted 5 years ago

“Just received and email confirming the delivery. but no delivery. we are in full lockdown and was in. no attempt to ring the bell. No way to contact DPD on the website to inform them. Very poor website and service. Three days later we stopped them going to wrong location, and just have us the heavy package, no attempt or offer to deliver it properly.”

Helpful Report

Posted 5 years ago

“Terrible company, not recommend to anyone. I have sent two parcels to Europe, in the next few days status shows they were delivered. In fact, they returned both the parcels to the hub (call center could not tell exactly where are the parcels- please, note I have opened the lost item case two weeks ago and they still didn’t provide me with the updates), as well as they can’t explain the reason. I was sure the parcels were delivered to my customers. As a result, I made refunds and didn’t get my parcels back. The worst client service I have ever met. This is obviously not the best company, rather the worst one.”

Helpful Report

Posted 5 years ago

DPD is rated 1.1 based on 5,570 reviews