DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,741 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,741 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They left the package in a safe place and sent us picture where we can find it. They have done what we asked for, I am really happy. Very good service, 5 stars.”

Helpful Report

Posted 7 years ago

“DOES NOT DESERV NOT EVEN 1 STAR DOES NOT DESERV 1 STAR THUS REVIEW ITS FOR MINUS 5 STARRS . DRIVER KABIR MISSED 4 COLLECTION FROM MY ADRESS IN THE PAST 2 WEEKS. AND TODAY HE WAS SUPPOSED TO MAKE A DELLIVERY I LEFT A NOTE ON THE DOOR BELL THAT IS NOT WORKING ASKING HIM TO RING ME on the mobile SO I CAN COME DOWN TO COLLECT AS I WAS IN THE HOUSE WAITING FOR THE DELLIVERY AND I DID NOT RECIEVE ANY CALL AND JUST SEEN THAT DELLIVERY WAS MISSED after i checked online to see what happened. I WENT ONLINE AND CHOUSE TO COLLECT FROM DEPOT EVERITHING OK THEY THOULD ME TO BE AT DEPOT AT 6:30PM. I WAS THERE AT THAT TIME EXACLY AND THERE THEY THOULD ME THAT THE DRIVER PLACED THE PARCEL IN A TRAILER AND I CAN NOT COLLECT I WILL HAVE TO COME BACK TOMORROW TO BE ABLE TO COLLECT , SO I WILL HAVE TO DRIVE ANOTHER HOUR TOMORROW TO GHET MY PARCEL WHEN THE DRIVER COULD HAVE CALLED ME AND EVERYTHING WAS FINE . I DO NOT ADVICE YOU TO WORK WITH DPD EVER THRY TI EVOID AT ALL COSTS THEY HAVE MOSTLY ONE STARR REVIEWS EVERIWHERE .I WILL COMPLAIN TO HP AS WELL BECAUSE THEY WILL GHET BAD REVIEWS BASED ON DPD'S BAD SERVICES. You should hire competent people and fire the incompetent drivers . If they are unable to do this job send them to change and do something that they are competent doing .”

Helpful Report

Posted 7 years ago

“Isobel - proof please (verified) - how did he know your work address ?? - sounds like this might not be genuine ?”

Helpful Report

Posted 7 years ago

“My local courier Neil went above and beyond today when no one was in at my address to sign for my next day delivery Asos parcel, he then brought the parcel to my place of work to make sure that I received it next day when he really didn’t have to go out of his way to get it to me.”

Helpful Report

Posted 7 years ago

“I am boycotting NIKE and all companies that use DPD - it is time to vote by actions. DPD do not deserve your business or trust - they are a shambles. Dishonest and disinterested, Their customer services department is just an insult to their customers from the 30 minute wait to either be cut off or to talk to someone who hasn't the intellect or desire to even follow your complaint...if you can get through to a supervisor then it is worse and the chances are that they will be extremely unhelpful and rude - terrible company”

Helpful Report

Posted 7 years ago

“Ordered a few things on ASOS and paid for next day delivery. Driver came when expected but had gone to my back door, taken a picture of it and left. I received a message from dpd saying that I was not in to take in the delivery which is simply not true. Phoned dpd to complain and they told me that they would get the driver to return which did not happen. I rescheduled my delivery for the next day, only for it to not come. I received a text saying that the delivery man had tried to deliver my parcel which was again not true as I was in all day. There was a photo attached of a random properly which was nowhere near my adress. It’s the 3rd day and I still have not gotten my parcel. The whole company is a shambles. The delivery men take shortcuts and do not deliver items if they are on a tight schedule. I am boycotting all companies including ASOS who are partnered with Dpd until they no longer are.”

Helpful Report

Posted 7 years ago

“We have had 2 deliveries from DPD in the last month and both of them were terrible. Delivery 1) ordered the new Apple watch from EE online who use DPD to deliver their parcels, on th day of delivery no one calls and rings the bell and the next thing we know a message has come through stating that they were unable to deliver our parcel. My partner calls DPD who said that they will get the depot to call. This was at about 1:30 p.m. at 5 p.m. she call DPD back and a different agent stated that the label on the package did not have the first line of the address on it so they could not deliver it. We asked why they didn't call the phone number that they have to confirm door number they then stated that they don't do that and that they will not be able to deliver it again at all as the label is wrong. We called EE who arranged for my partner to pick this up from a pick up point the next day. No apology and no offer of compensation even though they were told that this was a birthday present. Deliver 2) my partners ordered shoes from Nike.com and deliver was through DPD. On the day of delivery notifications received saying that it is on its way and partners actively tracked it on her phone until it said that DPD were here, we waited for the bell to ring but nothing. 5 min later we received a notification stating that no one was home and a photo of our front door. We called DPDD customer service and spoke to Corey who allegedly tried to call the drover but could not get tgrouch and then we're told that there is nothing they can do. My partner then went on their app and arranged to collect from a pick up point AGAIN!! NO CUSTOMER SERVICE. NO RESPONSIBILITY TAKEN. AVOID THIS COMPANY!! Nike and EE I would take your delivery contracts somewhere else.”

Helpful Report

Posted 7 years ago

“We arranged for a parcel to be delivered Saturday afternoon and I waited in - all afternoon, for the delivery. I tracked the parcel and, at one stage, it was supposed to be 15 mins to my delivery. Next time I checked, it said the parcel had been delivered and SIGNED FOR by my partner (stated her name). This was NOT the case and I have now spent the last hour and a half trying to contact DPD to find out where it is. Managed to get through then, after a few words, the line dropped out!!!!! Me thinks it might be because it's 4pm and the staff can't be bothered as they're waiting to finish!! Back on the phone now!!! What an inconvenience! There appears to be no come-back on DPD for this rubbish service. I'm not a happy customer and will go out of my way to NOT use DPD ever again.”

Helpful Report

Posted 7 years ago

“DPD apparently tried to deliver my parcel 3 time (I have been in all week and checked cctv camera - they have not !!! - they now state that parcel is 'lost' and I need to contact sender. Their customer services is a nightmare to get through to and when you do it is clear that they don't care to the point of being rude and confrontational. Dreadful unreliable and dishonest company that should be avoided.”

Helpful Report

Posted 7 years ago

“Giving 1 start cause I can't give 0. Ordered a parcel which contains food, stayed at home to accept it, the courier didn't come. They've added "parcel was refused" as reason but nobody did refuse anything! If you don't want to work, well then don't! But stop lying!! This is not the first time, I'm still amazed about how can you guys still have clients who use you.”

Helpful Report

Posted 7 years ago

“My Parcel was collected from my home on 16/01/2019 at 11:40 am to return it to Samsung UK. I asked for a return label to the DPD driver who collected my parcel, and he informed me this will be generated at depot but he can give me a reference number which I can use to track my parcel. Trusting DPD, I gave him my parcel and took the reference number. After some time I tried to see what is the status of my parcel. And guess what, the reference number which the DPD driver gave me was wrong. When I put that number on DPD website, it tells me "YOUR PARCEL HAS BEEN DELIVERED AND SIGNED BY RUDY AT 12:04 ON WED 28 NOV 2018." What an extra efficient DPD is, they will deliver your parcel 2 months before they even collected from you. I called DPD customer service and again no luck as their phone is keep asking you 14 digit parcel number, 8 digit card number or contact phone number followed by # key. When i put my contact number automated message kept saying "I cannot match this, please try again". I had to search for their courier contact number and they transferred me to customer service. The guy who I spoke with told me its delivered in November and I laughed that how its delivered in November and when its collected on 16th January 2019. After much of discussion he generated investigation. I chased DPD 3 times and asked for quicker resolution as I had the picture of the DPD van and they can easily track driver by that and find out where is my parcel gone. But no, they need to do their investigation and you will have to wait 24 hours to get initial reply and it will take 5 working days for investigation and there is no guarantee that you will get a satisfactory answer or your parcel back as your parcel might be stolen by the driver himself and might be sold somewhere. And I lost £339.00. If you have free time to chase DPD and wait for investigation to happen and if you want to lose your valuables then use DPD otherwise my personal and honest advise STAY AWAY FROM DPD.”

Helpful Report

Posted 7 years ago

“ZERO STARS FOR ZERO "service'. DPD JUST DON'T DELIVER ON THEIR PROMISES ! LET DOWN YET AGAIN - THEY ARE RELIABLY UNRELIABLE !”

Helpful Report

Posted 7 years ago

“Nice clean livered vans smartly dressed drivers loads hi tech stuff app etc just a shame they have forgotten a parcel companies job is to deliver parcels .Hermes use pensioners delivering out of boot of private cars but goods arrive on time no problem. Worst parcel firm now citylinc is gone hope they are next to fail.”

Helpful Report

Posted 7 years ago

“Took the day off today to be in for an important delivery that needed was needed for today witch the reason I got next day delivery by 1pm and had a person to come later on in the day to install it, at 12:58 it shown online that they attempted to deliver but no one was in and a card was left with no dpd van drove past my house or left a card and the picture they put online to show your house was a black screen now I won't be in the next day to collect my parcel due to the drivers who can't do there job properly it's the last time I'll be using dpd and I think it's time they need to start doing something about it as the amount of bad reviews they have all over the internet”

Helpful Report

Posted 7 years ago

“Driver drove past my house, delivered to the wrong address and got it illegally signed for.”

Helpful Report

Posted 7 years ago

“Dreadful experience, my fiancé took a day off to wait for a parcel we desperately needed. I received an email at work to say dpd had missed us and they would try again tomorrow. No one came to my house and no. Are has been left. Tried to call customer service and when I got through, I was instantly hung up on before I could speak. Called again to which some girl was just saying hello? Hello? Hello? Called back again and finally got through to someone. I now have to go and collect the parcel from a depot 4 miles away. I am fully expecting to get there and my parcel will not be there. Awful company I wish the big online companies would stop using such an awful service.”

Helpful Report

Posted 7 years ago

“I have never experienced anything worse than the service at Dpd. Twice they tried to deliver to wrong adresses sending me a picture of a warehouse saying no one was in. Then when you try and contact them all you can get through to is a robot that can only answer 3 questions not direct you to a number which might be more useful. I had to get Asos to co fact Dpd in order to get through to them even then they still won’t give me a time my parcel will be here by and my tracking number has just disappeared! Such a terrible company.”

Helpful Report

Posted 7 years ago

“When the delivery man came he did not knock the door and took a picture of the front of the house. I paid to have it re- delivered next day at a cost of 5.00. No calling card was left and they claimed the delivery man came back and took a picture of the house, after the request for re-delivery. Bad service, rude customer services, liars and cheats.”

Helpful Report

Posted 7 years ago

“DPD,where you can expect NO delivery If there was a zero review I would give them that. If you value your parcel,don't use DPD , my parcel seems to have been lost or stolen by someone at DPD. It was only travelling from Dundee to Birmingham.. Ringing their customer services is a complete waste of time especially when you get a message from their mgr/director stating not to be abusive to their staff. Its ok for them to lose your parcel but stay happy. Their is no accountability/liability on their part,there is no Supervisor or manager to speak to or get updates from. An investigation takes 3-5 working days,everything is kept inhouse so you dont actually know if they investigate anything or just sweep it under the carpet. Absolute joke of a company and judging by the reviews on here its the norm with them. I unfortunately had no option as parcel was sent by a third party who use Dpd ,but if you value your parcel,your time then maybe have a serious think about who you use,if anything goes wrong don't expect any sympathy or resolution. Maybe DPD should consider getting a complaints department,im sure it will be kept busy enough. If you look online at their reviews on most sites,they get 1 star,says it all”

Helpful Report

Posted 7 years ago

“COMPLAINT 1 Received email 15.11.18 informing me parcel delivery was scheduled for 19.11.18 Would be informed of 1 hour time slot when van loaded. No further correspondence received. Tel’d DPD 20.11.18 @ 17.09 to query parcel whereabouts. Was informed the job had been subcontracted, ‘no longer DPD’s responsibility to inform of time slot’. We live in rural Perthshire. Said contractor had indeed driven up our drive a short time before I telephoned DPD. I had assumed he had done so in error, as often happens, went outside to speak to him, was alongside the vehicle when he promptly took off again down our drive. Frustration - my parcel had just disappeared! If memory serves me correctly the parcel was delivered the following day - or possibly 2 days later. I was out, it was left at the front door, not signed for. COMPLAINT 2 Returned from 3 day New Year break 02.01.19, parcel approx 175 cms long propped up at front door. Possible it had been there since 31.12.18. Tel’d DPD following day. By 09.01.19 we still had the parcel and no word from DPD. Checked package, mobile number! Tel’d intended recipient who came to collect and who had made attempts to locate parcel from DPD to no avail. Whether the 2 deliveries were carried out by DPD or by subcontractors makes no difference. The responsibility is with DPD.”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,741 reviews