Name: DPD
Rating: 1.14

“Driver said I wasn't home....I was. Said he'd left a non-deliverable card...he hadn't. Driver backed his claim with a picture of a white line on a road. Customer service states they work from 9am to 9pm Monday to Friday...they don't. It's no wonder they don't have a phone number.”

Helpful Report

Posted 7 years ago

“Absolutely terrible. Please take time to read, it might spare your troubles. I've had multiple opportunities to access their service and there are some reocurring issues you might want to know about. My biggest problem with the firm is that upon booking a collection of a package from my home the only information I receive is that it will be picked up between 9:00am and 5:00pm. I also reveive a notification that "On the day of the collection, we will also advise you by email of your one hour time slot so that you can plan your day"... but the e-mail never arrives. It is the third time in a row when I am in a situation when I am forced to take a day off and look out of the window in a search of a courier for 8 hours straight. Having repeatedly contacted the staff working on the DPD helpline I have collected that they: 1 - Cannot contact the courier, have no access to absolutely any of their details. 2 - Cannot access any information about the mentioned e-mail and thus, also cannot re-send it. 3 - Do not reimburse their own failures, even of this caliber, can only reimburse the failure of collection of a package, but I have no experience with that. What usually happens now is the courier arrives in a totally random point of a day, or does not arrive at all. My current situation is that two days ago the courier arrived in a random point of a day, yesterday they did not arrive at all, and today I have the 8-hours-waiting-camp hoping that the courier will show up. Absolutely don't recommend using their service ever.”

Helpful Report

Posted 7 years ago

“Worst delivery company ever! I have no idea how this so called company has not been placed into liquidation already! First they have me waiting the WHOLE! day then just as parcel was due to arrive the webpage is updated saying cannot deliver due to wrong postcode.. NO CALL from DPD to ask for info or correct postcode. Then after 2h on the phone trying to reschedule, was first told not their fault then hung up on! called back had a sales agent who hardly spoke English, say that he was "DOING ME A FAVOR" for updating postcode and would be delivered the next day! Next day comes around and then web updated again saying incorrect info, spent 1h again (mostly on-hold) was told that the agent the day before had forgot to copy part of my address, said would email his supervisor to auth address change as he could not do this, and delivery would be made TODAY! Call got "cut off" so called back spoke with a supervisor who could not give a damm about anything, and said that delivery would be made TOMORROW and that I must have called a different company as had no record of my previous call! (only have one number for them) 6 days to get a parcel that came 200km from me! This is not the first time I have had issues with this poor excuse for a delivery company. I will cancel all orders from Amazon if these are the delivery company and would not recommend anyone use this company. The recorded voice as soon as you call them telling people they understand that they may need to take out their frustrations with delayed parcels etc. just confirms how many calls they receive with irate customers due to sub standard service. AVOID AT ALL COSTS! you will waste days and hours on the phone chasing your parcel.”

Helpful Report

Posted 7 years ago

“Order coming from Prague to uk. Got to dpd depot in Preston then it was turned around and sent back to Prague, high value item i am very stressed. Customer service said yeah sorry we made a mistake but you’ll just have to contact the sender and sort it out yourself, I asked them to sort it for as they are a logistics company and could easily redirect my parcel to me, they said they have no control of the parcel once it’s left their depot, ?//a logistics company with no control of parcels??? I don’t know if or when I will now get my item, I’ve wrote to their ceo but I won’t hold my breath after reading the reviews here. My son saved for 14 month to buy this item and now he is left stranded without his money or his item and DOD are saying yeah sorry mate can’t help, shameful behaviour, I wish I cumulative have scored them less than one star.”

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Posted 7 years ago

“Very worst service. I am waiting from the morning but driver even not left the card or ring the bell. And phone them but holding holding”

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Posted 7 years ago

“Promised my delivery today now apparently there is a "backlog" of parcels. Shouldn't promise something that cant be done. Useless set of morons. I will not be using them again and will do my best to notify as many people as possible of dpds terrible service. Every time I've used dpd I've been promised a certain date only to be let down. Disgusting customer service. 1 star is too much for such an appalling company”

Helpful Report

Posted 7 years ago

“One day delivery became nightmare and now DPD says we can't find your item.. Seriously ? this is ridiculous. You pay more money and expect a better service, then this happens. Day 1 - Ordered item with next day delivery option Day 2 - Driver lied. Marked as "No one present to collect.". Though I taken off from my work and stayed at home just for this. (I was waiting just outside my door during scheduled time, till my leg hurts). But they are big LIARS. Day 3 - I lost hope on DPD, their drivers & in their delivery service. So I asked them to deliver it to my nearest collection point. Guessing they cannot say now "No one present". Smart isn't it...? NOPE. They came up with new reason this time - "Your parcel could not be delivered as we don't have the required contact name/number". Seriously ??? You collect and register an item to deliver without person name and contact number ?? And I don't believe this. This is another lie. Because no way their automated call service could identify my parcel without linking my mobile number with it. THEY LIED AGAIN. Day 4 - Person from DPD customer care asked me to contact sender in order to update the missing info. My sender was shocked and assured me that DPD has every info. But they contacted DPD anyway. Now since I lost every hope.. I decided to visit depot to collect my item. So I called customer care and asked them to schedule a pickup today. Person in the call said "Someone from depot will call me to issue a pickup time". Then I got a call from depot not to issue a pickup time but to inform another shocking news. He said "We couldn't find your item. We don't know where it is exactly at this moment. We will look for it and we will give a call when we find it.". Never heard anything from them again... How could they lose an item from depot? Worst management ever. Don't they know how to organize and keep customers stuff. Day 5 - Today... I am scratching my head... thinking what to do ?. I am cursing myself for using DPD. Last time, when DPD lost my item, I told myself to not use DPD again. But look what happened. I didn't know my sender uses DPD, otherwise I wouldn't have ordered anything from them. Complete waste of time, money and energy... most of all, they will give you stress.... When they gonna realize customer is the key to their business and they need to keep customer happy? Look at the number of negative reviews pouring here everyday. Each DPD employee is customer of someone else to.. right? Will they be happy if they receive unacceptable service? I could give 0 or negative ratings. DPD sells STRESS instead SERVICE.”

Helpful Report

Posted 7 years ago

“One day delivery became nightmare and now DPD says we can't find your item.. Seriously ? this is ridiculous. You pay more money and expect a better service, then this happens. Day 1 - Ordered item with next day delivery option Day 2 - Driver lied. Marked as "No one present to collect.". Though I taken off from my work and stayed at home just for this. (I was waiting just outside my door during scheduled time, till my leg hurts). But they are big LIARS. Day 3 - I lost hope on DPD, their drivers & in their delivery service. So I asked them to deliver it to my nearest collection point. Guessing they cannot say now "No one present". Smart isn't it...? NOPE. They came up with new reason this time - "Your parcel could not be delivered as we don't have the required contact name/number". Seriously ??? You collect and register an item to deliver without person name and contact number ?? And I don't believe this. This is another lie. Because no way their automated call service could identify my parcel without linking my mobile number with it. THEY LIED AGAIN. Day 4 - Person from DPD customer care asked me to contact sender in order to update the missing info. My sender was shocked and assured me that DPD has every info. But they contacted DPD anyway. Now since I lost every hope.. I decided to visit depot to collect my item. So I called customer care and asked them to schedule a pickup today. Person in the call said "Someone from depot will call me to issue a pickup time". Then I got a call from depot not to issue a pickup time but to inform another shocking news. He said "We couldn't find your item. We don't know where it is exactly at this moment. We will look for it and we will give a call when we find it.". Never heard anything from them again... How could they lose an item from depot? Worst management ever. Don't they know how to organize and keep customers stuff. Day 5 - Today... I am scratching my head... thinking what to do ?. I am cursing myself for using DPD. Last time, when DPD lost my item, I told myself to not use DPD again. But look what happened. I didn't know my sender uses DPD, otherwise I wouldn't have ordered anything from them. Complete waste of time, money and energy... most of all, they will give you stress.... When they gonna realize customer is the key to their business and they need to keep customer happy? Look at the number of negative reviews pouring here everyday. Each DPD employee is customer of someone else to.. right? Will they be happy if they receive unacceptable service? I could give 0 or negative ratings. DPD sells STRESS instead SERVICE.”

Helpful Report

Posted 7 years ago

“Paid for the dpd next day delivery and what i got was a stressful day!”

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Posted 7 years ago

“Amazing customer service Great delivery service”

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Posted 7 years ago

“If I could rate you less than zero, I'd gladly do. You don't have to be in business if you have no business to deliver customer satisfaction. I wonder what the objectives of such a company as DPD IS WITH THE WAY THEY TREATED MY PARCEL. In this age and time, DPD is the worst delivery company I ever encountered. Royal Mail beats you anyway anytime. Lazy drivers full of lies and customer service agents are irresponsible and this is a reflection of the company ethos. Ten (10) days after I'm meant to receive an express delivery it's still hanging in their depot with series of excuses like drivers have gone out except you wanna come and pick at our depot. You stay home all day and they'll still fail to deliver as promised. As I'm typing, parcel still at their depot. I never reviewed a company before but I can't afford to let this aberration pass. Worst company ever”

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Posted 7 years ago

“Worst company ever! The tracking service is completely misleading. They have lost my laptop valued at £490. I feel very frustrated. I never normally write reviews but i had to this time. 😢😢😢”

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Posted 7 years ago

“They are terrible. They do not deliver when arranged and lie about delivering at times when you know that you have been in all day. They say that they do not have any vans to use on some days....a prerequisite for a delivery company surely.”

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Posted 7 years ago

“They said my parcel will be delivered between 13:17 to 14:17. I was waiting just outside of my door from 12:50 to 14:50 no one showed up. I called customer care they said driver is running little late. I swear to god I was in home whole day after that, but the status was "Sorry, we were unable to deliver your parcel as there was no one present to sign for the delivery; we left calling card number ******". And I found no card... I paid extra money for this worthless next day delivery service.., This is the second time I using DPD service, when first time I used they completely lost my Item worth of 20 pound (20 + 6 next day delivery). Now the item price is 44 and the next day delivery charge is 6,..... god hope I will get this item at least from depot when I go for pick up. How company like this can exist....?”

Helpful Report

Posted 7 years ago

“Three people in the house, no background noise, waiting for parcel for which we had paid extra for next day delivery. DPD say they tried to deliver, no -one was in. This is the second time in a week, with the first parcel we gave the benefit of the doubt. Doorbell could not have been rung or we would have heard it. No card posted through door, but text conveniently sent afterwards.”

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Posted 7 years ago

“Drivers claim to have tried to deliver, but they don't. They lie, causing considerable time wasted, especially if you've taken time off to wait at home for a deliver. Customer service is horrendous. Unprofessional, laughing hilariously to something that has happened at his location while dealing with my issue. Was curt and not helpful. Outrageous service all around.”

Helpful Report

Posted 7 years ago

“What huge mistake trusting this company with the task of delivering my parcel. Paid to send a parcel through the company I work for who have an an account with Dpd. My teenage daughter after having received a new phone for Christmas was gifting her old iPhone to her grandparents. The parcel never arrived. Shows as being held (Approx 6/7 weeks now). After making contact numerous times and putting a claim, still no further forward. At every turn I have got nowhere, claim refused, parcel still missing/lost/held or possibly stolen from within the Dpd network. Have asked for the parcel to be returned, which they will not/cannot do. Have been told complaint has been escalated to the highest level and still there is nothing more they can or will do. Not an offer to compansate for the missing item ( Evan after providing proof of ownership, IME number ect ). Not Evan an offer to refund the cost of the service which hasn’t been delivered. I have effectively paid for the privilege of having my parcel, lost or stolen. There claim of handling your parcel with the best possible care, in my experience are not to be believed. Very poor from start to finish. True colours have been shown. Very difficult company to deal with when things go wrong. If this happens you will likely be left angry, frustrated and out of pocket.”

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Posted 7 years ago

“Company claims to have a delivery window. I waited OUTSIDE my apartment building and watched the bridge go up for incoming boats and during this time DPD claims they attempted to deliver my parcel but I wasnt home even though I was sitting outside. Its been over 4 days with no resolution. Have no idea where my package is. Brexit is a lot easier to handle than the rubbish DPD puts customers through.”

Helpful Report

Posted 7 years ago

“Terrible customer service. Parcel not delivered on time. Lies about contacting me Avoid this company”

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Posted 7 years ago

“FRAUD FRAUD FRAUD What a disgusting experience... I book for them to pick up parcels from my house. They came and couldn`t pick up cause their Van was to full and promise to come back ... As I did not trust the driver, I immediately contacted DPD to have this nonsense sorted as it was not my mistake. They promise too that they have book them to come back, but guess what, no one showed up (klike I already bloody knew). Contacted them again and received 0 ( minus -0) help or service... I had to rebook fo the day after with no re-assurance plus , I have to print again all the labels (so I have to do my parcels all agian). They have just promese me that I will receive the confirmation email and have been wiating for hrs now and received nothing . You HAVE STOLEN A LOT OF MY MONEYS”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

DPD Reviews

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