DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,378 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,378 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 22nd September 2025

Scott

DPD 1 star review on 11th September 2025

Elina

Rachel

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Ian

371

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sack Sinead Croke for the utter hypocrisy of the pre-recorded message. This is a total insult to their customers andespescially considering the 30 plus minutes to get through. It is not suprising that customers are frustrated, as everything along the line seems geared at ensuring this. Dreadful customer service !! This is like the final twitch of a dying company - DPD are truly abysmal !!”

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Posted 7 years ago

“Useless app. Can’t get any sense from it. Trying to rearrange delivery. Put i(n info asked for ....nothing happens . Arghhhhhh”

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Posted 7 years ago

“HOORAY !!!!!! My parcel just turned up - 5 WEEKS LATE AND DAMAGED !!!! 'Well at least you have it now' was the only reaction from them !! - Truely awful and ignorant company who totally seem to disregard its customers. This is a very competitive service and there are many very good companies offering much greater reliability and respect. DPD do not deserve to be in business. They do not listen to or truthfully try to resolve complaints. Only on effective solution is to warn suppliers that you will not buy from them if they use DPD. Personally I now use DHL and so far they have been 100% reliable”

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Posted 7 years ago

“Your parcel never arrives but is signed for??? DPD carryout a 3week investigation and refuse to compensate me! Please Don't USE DPD if you value your hard earned & purchases made”

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Posted 7 years ago

“....re last comment I would add that many have said that they would have given no stars at all if they had been allowed (1 star being lowest allowed on these review sites ) so put that on your pre-recorded messages DPD !!”

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Posted 7 years ago

“Last six months - average one star rating on Trust Pilot, Reviews and Review Centre. 1000's customers/clients with very similar experiences and complaints...and one clear message - to not use DPD at all costs !!! - says it all.”

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Posted 7 years ago

“Pre recorded message is a pathetic indication that you will be wasting your time talking to them after you rediculously long wait. What sort of company has to play a rediculous message like this. Shows what losers they are and displays no proffesionalism or confidence...absolutely desperate and pathetic !!”

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Posted 7 years ago

“Agree with last comment. All that's missing is that they should warn the 'Customer'/'Client' that they are about to receive abuse, ignorance,disinterest andno help from their staff as a reward for having any trust in this pitiful company. It is no wonder that people get angry and frustrated by their approach. Who ever condones and trains this behaviour shows the awareness of a moron.”

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Posted 7 years ago

“Pre-recorded message states : they are unusually busy and warns 'customers' about abusive behaviour , which is the warning that this company are used to abuse - and I can understand why - they then play some horrendously aggressive music just to warn everyone they'll take no nonsense from a mere client. My story: paid for next day delivery with a time slot of two hours - great! After the allotted time passed, I checked the hold up, I was rewarded with notification that I had received the package. Well, obviously, I hadn't! But someone signed my name ... DPD inform me that the parcel has been delivered. Well maybe, but not by me or anyone at this address.”

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Posted 7 years ago

“Waited in all day yesterday for a scheduled delivery for a wedding gift...never came and then told it was still in depot and 'these things happen' after waiting 30 mins to get through. Terrible and awful and dismissive customer phone service that offered no help whatsoever. I have reported this to the company that used them as it seems reading reviews that this is the only effective way to complain and make DPD accountable.I will Never use them.”

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Posted 7 years ago

“I manage a Customer Care department for a large company and our attention was drawn to DPD and how they handle their complaints. We now use them as a case study on how not to behave....we could not find worse.”

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Posted 7 years ago

“AWFULL - LIERS,RUDE AND TOTALLY UNRELIABLE -NEVER AGAIN Is it possible to get a TRUTHFUL response from their management? (if they can read or write !)”

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Posted 7 years ago

“CONGRATULATIONS DPD ! You have the worst reviews on all review sites by a long way - no doubt you will be proud of this ! What a cowboy company... useless”

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Posted 7 years ago

“Worst experience ever. My parcel was meant to go to a drop off point 6 days ago. Get a message delivery delayed every day, I call up to ask what the problem is and they just spin you a load of lies. I was told to call back at 8 in the morning to make sure the manager sent it out on delivery, the lines are not even open at 8 am!!. I reluctantly asked to go pick it up on the Friday and said they would call me back when they located it.. (It's in the depot... what do you mean??) Nobody did call back. This is Oldbury depot in the Midlands.. Absolutely awful.”

Helpful Report

Posted 7 years ago

“I used to use DPD but gave up as they were so unreliable and as customers couldn't get through to them they were giving me a bad time and my company was suffering. I now use DHL and am very pleased so far with their service and value. They seem much more reliable and professional”

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Posted 7 years ago

“This company seems to be self destructing rapidly - No accountability. No interest in resolving their broken systems. As for their Customer Services they might as well keep you waiting for 45 mins then answer and tell you to 'F.Off You Moron'. Even that would be an improvement on their present attitude !! I could go through todays farce but it would just increase my stress... BE WARNED AND DO NOT USE DPD - THEY ARE AN ABSOLUTE DISGRACE AND DON"T DESERVE YOUR TIME OR MONEY - COMPANIES>>DO NOT EMPLOYTHEM IF YOU VALUE YOUR REPUTATION _THEY DO NOT DESERVE TO BE IN BUSINESS.”

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Posted 7 years ago

“This company is an absolute joke. I was given the option of having my parcel delivered to a neighbour as I would be out. They did not even attempt to deliver to my neighbour who was in all day. Instead they emailed me a photograph of the front of my house telling me I wasn't in, yep I knew that!! In that email they said they left a calling card no card was left. I attempted to call them and after being on the phone in a queue for an hour and 5 minutes I was simply cut off. An absolute disgrace of a company, disgusting they couldn't give a toss about the customers. You have a one star rating if it was my company I would be embarassed. Take the hint DPD and do something about it. If you don't and there's any justice in the world the company will fold.....hopefully.”

Helpful Report

Posted 7 years ago

“Another DPD cock-up today for me - waited in all day for arranged delivery showing on tracking only to find that parcel was still in depot - how does this keep happening - logistics by Mickey Mouse. Rang to complain and listened to recorded message saying that they were unusualy busy ( I guess with complaints ?) and to go on line or ring back later. Just waisted 20 mins on hold then got through and line went dead...tried again and the same happened so gave up...So annoyed with this lot - useless !!”

Helpful Report

Posted 7 years ago

“Had a company in France use them. They booked a delivery and gave me the DPD tracking number. I looked it up on the DPD website and it showed as booked in. Then nothing happened for a few days and no updates. I rand Customer Services and waited 35 mins to be connected !!! They then informed me that they had no record of the booking and could not help !! So it seems that I can sit at home and find record of this parcel in their 'system' and yet they say they cannot trace or recognise the tracking number or the delivery ever being booked. I asked to speak to a manager and after a long wait some very confrontational and rude person came on (I asked for his name - He said it was Josh but said they did not give out surnames) and was just argumentative and rude. He then said that my call had lasted too long and as I was not a direct client (!!!) our conversation was in breach of Data protection and he put the phone down on me.....Absolutely disgracefull behaviour. Does this imply that they cannot talk to anyone chacing their parcel delivery who did not book it??? What a pathetic response nd one of someone who clearly couldn't care less about the customer or trying to identify their failures....As others have mentioned their prerecorded greeting about manners and no excuse for rudeness is just hypocritical considering their confrontational and rude approach to customer service !! This is the last time using DPD for me - they seem intent on insulting thier customers intelligence with the lack of their own.”

Helpful Report

Posted 7 years ago

“Another parcel sat in the Depot dispite them giving me a delivery time and me taking time off work to receive it. Customer Services couldn't care less and were not helpfull at all - in fact they were rude. There was no senior contact given when I asked who to complain to so instead I have passed on my complaint to the company that employed their services informing them that DPD are totally unreliable which must reflects on any company employing their services. I will always ask who the courier is from now on and not buy from anyone using DPD - just not worth the hassle and uncertainty when there are more reliable (and cheaper) services out there! I wonder if DPD read or care about any of these reviews as they just get worse?”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,378 reviews