DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,905 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,905 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 18th September 2026

Feyisola Olaoluwa Atere

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“7 deliveries throughout 1 year. 3 of them never rang the buzzer. 1 of them continued shifting the delivery slot until it was 4 hours past. Another 1 where it was being delivered 1 day early when I was not going to be in. When I used the online service I was advised I could get it delivered to a pick-up store that same day. Instead I had to wait 24hrs before I could collect it. 2 of them had issues finding the door apparently. Interesting considering Royal Mail, Deliveroo, and loads of other services never had this issue. DPD are completely and utterly useless. Don't use them unless you are ready for your delivery to be delayed cause of reasons out of your control.”

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Posted 6 years ago

“appalling service - waited in all day, then got text message to say "they tried but we weren't in". Sent us message just after their customer service closed for day! shocking service”

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Posted 6 years ago

“I ordered from Selfridges and i have a membership for an international shipment when they use Aramix or DHL i never faced an issue but this time they used DPD and i never received my 200$ shipments”

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Posted 6 years ago

“Still waiting by the door for the driver who "came for delivery but missed me".”

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Posted 6 years ago

“I'm still waiting by the door by the driver "who came by but couldn't" find me.”

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Posted 6 years ago

“Worst courier ever”

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Posted 6 years ago

“Never listen to delivery instructions! How many people are home during the day? It's no use you coming back tomorrow - I won't be there. Despite having all my settings with safe place and neighbour, my parcel was "attempted" three times and then returned to sender. I now deliverable avoid delivery options if they use DPD.”

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Posted 6 years ago

“Trying to deliver my parcel to the wrong address and telling me I'm not in to receive it. Try to contact them and palmed off with excuses. In the end I had to contacted the originating sender to contact dpd to sort it out. DPD is a useless company best avoided if you actually want to receive your items at the arranged time and correct location.”

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Posted 6 years ago

“They lost my item and pretended it was delivered to my house with a fake receiving signature! Scan scan scam avoid!”

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Posted 6 years ago

“DPD is absolutely useless and has no policy for an exception or does not follow them. I have a very sad issue with parcel shipped with them and it is a disaster. They are delivering parcels for the 3rd day and never even bothered to call to receiver call to find out where is he located. It ends with the phrase: "Your parcel could not be delivered as we don't have the required contact name/number" What?! Their courier cannot read or blind?!”

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Posted 6 years ago

“This is the fourth parcel in a row where they have said “Sorry we missed you, no one was in etc etc”. I work from home and am always here, and they just don't bother knocking or making themselves known. I only receive my parcel on the third or fourth round when they finally decide to knock. Shocking company.”

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Posted 6 years ago

“Said they tried to deliver parcel, yet was home all day, all reviews bad for a reason , I will never have parcel delivered from them again,shocking company.”

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Posted 6 years ago

“Awful service if you own a company there going to effect your trade badly”

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Posted 6 years ago

“I book a courier on 25 February i pay 308£ for package another 16 £for transport today is 09 March and still i don’t have. I spoke with them every day today they are telling me should be waiting another 14 working days for investigation. Don’t recommend!”

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Posted 6 years ago

“I have just had a bad experience with the driver of your dpd van undertook us on the- A55 today we were doing the speed limit of the road we had to slam or he would of hit us .it had just rained . Is this how your driver should drive x the van reg is LG58yVU I have a picture”

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Posted 6 years ago

“I saw the DPD courier pull up my street, took a picture of my building, and seconds later, l got the infamous message ‘we missed you’ and before l could blink, he drove off with my package!”

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Posted 6 years ago

“I could see the DPD driver pull up on my street, took a picture and seconds later, l got the message ’we missed you‘ and drove off with my parcel!”

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Posted 6 years ago

“This company is awful and I will not be using them again they have messed up my Delievery address twice, monkeys could do a better job, I have been hung up on twice because they are too lazy to sort my delivery address out and my problem has still not been resolved absolutely disgusted with there behaviour towards there customer and my delivery cost me £10 aswell absolute joke”

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Posted 6 years ago

“Worst delivery service and lying lazy staff. Delivery attempted it said on the text?? What a delivery attempted?? No one came to my business AT ALL!! Not the first time this has happen with company. Why does Amazon UK chose to work with this company?”

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Posted 6 years ago

“Paid for nominated day and extra for specific time slot, midday received text and email stated changed delivery date as requested. This was absolutely not requested!!!! Appalling behaviour for company to change what they offer and pay for because not convenient for them at that time. Shame on you , you completely ruined a birthday surprise. Give no stars”

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Posted 6 years ago

DPD is rated 1.1 based on 5,905 reviews