Name: DPD
Rating: 1.14

“Hi, Dpd is a (unregulated) blackmailer and lying courier company. Dpd has lost my parcel and has been constantly telling 3 different people. 3 different lies, First one told that the label is not printed, second one told that its in enfield and third one one said ignore the first 2 they can't locate the parcel. THEY WILL NEVER GOING TO ACCEPT THAT THE PARCEL HAS BEEN LISTED. SINCE I WAS EMAILING THERE CEOs (Dwain mcdonald and other board members) they first threatened me to blacklist my email address because i was constantly chasing them as I was running short of time and I knew that they have lost my parcel which they never confirmed. I can't accept that not printing the label could be an excuse for not delivering because one day prior i was on 37 minutes and the lady confirmed(recd email confirmation) that your parcel will be arriving on 12th June. At 11 am after no updates i called them and then there lies and threats started. At 12.45 someone from executive threatening and blackmailing team called and asked to stop chasing them for your parcel and she will look into it and will get back to me in 30 minutes. Which again I didn't rwceive any reapone unless I started chasing the Ceo again. Ad then she told me that they couldn't locate the depot which few minutes ago their another colleague Scott confirmed that my parcel is in Enfield. They knew that I was at work because I disclosed them they made this thing up and since I couldn't speak to depot there wasn't any ways to confirm before I leave. So i started chasing them to find any updates apart from hearing that they are looking in which they have been looking last 2. 5 hrs. And at 4.30 they called me to say that my address has been black listed but the true story is they spent the whole day in "locating my parcel" and they couldn't find it. I was supposed to be handing over that parcel to some going back home my father's day present and they have messed up everything and instead of delivering the parcel they will black list your address if you will ask them. I am not sure just dpd is unregulated so they can think they can take consider customer as a joke. I am going to ombudsman and consumer advic3 beaurau to remind them they operate in Uk and not tnazania where there is dictatorship and you cannot ask for your property which you have lost/stolen and the customer has to pay for it. They don't care whether your courier is a fathers day present or for any other ocassion once they have lost it they will apply blackmailing and blacklisting techniques due to which you can't purchase from the seller again. Even if i purchased the tablet for my old man again from samsung I wouldn't be able to present him on his birthday and just becuase they know they will threat and black mail customers rather than accepting responsibility. Had they accepted my parcel is lost i could have taken action but after 4.30 I couldn't do anything. It was a simple transaction. I ordered a product Nd they were supposed to deliver and they have made an absolute mess of this simple transaction. I would urge people not to use dpd at all these guys are scammers and liars and please email there CEO mark dwain to let him know about all the malpractices and scam that they are running. Also you guys can find dispute on resolver to take action against dpd. I am also contacting newspaper publishers to make them aware of all these bad reviews (52% of 30,000) which mean 15000 customers have been victim just on Uk Trust pilot and below are other links where customers have been charged extra, delayed delivery, lost parcel, blackmailed or haven't received agreed services. On Reviews.io out 1,743 93.86% gave them bad reviews. On complaints department . co . uk they have 130 complaints where the customers were over charged, delivery delaye, parcel lost. Here are the links of all the kind of complaints: https://uk.trustpilot.com/submitted/review?correlationid=3bf57d50-6d9e-4444-b135-88fc9784fc9a https://www.complaintsdepartment.co.uk/dpd-uk/ Never ever have I witnessed this kind of delivery service from any other company in UK. Absolutely pathetic. Muhammad”

Helpful Report

Posted 6 years ago

“We paid for next day delivery, driver came to the end of the lane took a picture of the street sign drove off, this happed twice. Message on the app said we were not home and a card had been put through the door. Complained to DPD nothing happens. When complained to the suppliers DPD gave them completely different story! Avoid at if at all possible this behaviour is driven from the top down.”

Helpful Report

Posted 6 years ago

“Don’t ever use this company. Nothing but lies. Lied by customer service saying they would deliver up to 10pm only to find out it is 7.30pm. Told the driver had broken down. Yeah right, that’s the second time in a row they have used that excuse. Got a message on the app to say they could not deliver as no one to sign at 8pm and they left a card. All lies as we were waiting in all day. Worse courier ever.”

Helpful Report

Posted 6 years ago

“The driver gave me a call in order to ask me where he could park the van in order to download 12 packages of 25 kg each. My order was a plastic box and a chopping board so he obviously had the wrong details. Never heard again from them and the status in the website was changed to “refused”. I called them to rearrange for the same day as I had taken a day off for this and they offered me to pick another day. The person on the phone was trying to convince me that I had refused something that I had bought… Later on the call they realised that the order was sent to a different place. I then arrange for the next day, needless to say that again there was not a guaranteed timeslot for delivery. On the following day I got an email from them saying that due to unforeseen reasons the package was delayed and was going to arrive a day later. Please steer clear of this people or any shop that uses their services.”

Helpful Report

Posted 6 years ago

“Hi, Dpd is a (unregulated) blackmailer and lying courier company. Dpd has lost my parcel and has been constantly telling 3 different people. 3 different lies, First one told that the label is not printed, second one told that its in enfield and third one one said ignore the first 2 they can't locate the parcel. THEY WILL NEVER GOING TO ACCEPT THAT THE PARCEL HAS BEEN LISTED. SINCE I WAS EMAILING THERE CEOs (Dwain mcdonald and other board members) they first threatened me to blacklist my email address because i was constantly chasing them as I was running short of time and I knew that they have lost my parcel which they never confirmed. I can't accept that not printing the label could be an excuse for not delivering because one day prior i was on 37 minutes and the lady confirmed(recd email confirmation) that your parcel will be arriving on 12th June. At 11 am after no updates i called them and then there lies and threats started. At 12.45 someone from executive threatening and blackmailing team called and asked to stop chasing them for your parcel and she will look into it and will get back to me in 30 minutes. Which again I didn't rwceive any reapone unless I started chasing the Ceo again. Ad then she told me that they couldn't locate the depot which few minutes ago their another colleague Scott confirmed that my parcel is in Enfield. They knew that I was at work because I disclosed them they made this thing up and since I couldn't speak to depot there wasn't any ways to confirm before I leave. So i started chasing them to find any updates apart from hearing that they are looking in which they have been looking last 2. 5 hrs. And at 4.30 they called me to say that my address has been black listed but the true story is they spent the whole day in "locating my parcel" and they couldn't find it. I was supposed to be handing over that parcel to some going back home my father's day present and they have messed up everything and instead of delivering the parcel they will black list your address if you will ask them. I am not sure just dpd is unregulated so they can think they can take consider customer as a joke. I am going to ombudsman and consumer advic3 beaurau to remind them they operate in Uk and not tnazania where there is dictatorship and you cannot ask for your property which you have lost/stolen and the customer has to pay for it. They don't care whether your courier is a fathers day present or for any other ocassion once they have lost it they will apply blackmailing and blacklisting techniques due to which you can't purchase from the seller again. Even if i purchased the tablet for my old man again from samsung I wouldn't be able to present him on his birthday and just becuase they know they will threat and black mail customers rather than accepting responsibility. Had they accepted my parcel is lost i could have taken action but after 4.30 I couldn't do anything. It was a simple transaction. I ordered a product Nd they were supposed to deliver and they have made an absolute mess of this simple transaction. I would urge people not to use dpd at all these guys are scammers and liars and please email there CEO mark dwain to let him know about all the malpractices and scam that they are running. Also you guys can find dispute on resolver to take action against dpd. I am also contacting newspaper publishers to make them aware of all these bad reviews (52% of 30,000) which mean 15000 customers have been victim just on Uk Trust pilot and below are other links where customers have been charged extra, delayed delivery, lost parcel, blackmailed or haven't received agreed services. On Reviews.io out 1,743 93.86% gave them bad reviews. On complaints department . co . uk they have 130 complaints where the customers were over charged, delivery delaye, parcel lost. Here are the links of all the kind of complaints: https://uk.trustpilot.com/submitted/review?correlationid=3bf57d50-6d9e-4444-b135-88fc9784fc9a https://www.complaintsdepartment.co.uk/dpd-uk/ Never ever have I witnessed this kind of delivery service from any other company in UK. Absolutely pathetic. Muhammad”

Helpful Report

Posted 6 years ago

“4hrs later the latest update is that Saira confirmed that you couldn't locate my parcel in depot and to hide from the blame they have blacklisted my address. What a proper scam in the name of delivery service. So a new update has been made that my address has been blacklisted and I wouldn't be delivering a parcel anymore. So when a customer chase for the parcel reminds DPD of there sole job which is to deliver parcel the customers email addresses get blocked. I just received a new threat from Saira that my emails will be blocked. Instead of wasting time on blocking my emails locate the parcel and deliver it. Rather then threatening the customers do your job. And I've dealt with bullying company's like you previously. I promise untill I don't get my parcel I will constantly email your leadership team. You guys think that only DPD can make customer life miserable and after all your cockups apologizing is the only solution. Well it didn't work this time. I will keep on creating new email every hour untill I don't get my parcel. Muhammad”

Helpful Report

Posted 6 years ago

“SOUTHWARK DEPOT MANDELA WAY! Delivery expected on the 06/06/19 delivery never came... told for 1 week it would be coming every day it never surfaced even though we've taken time off of work and lost 6 days wages. Today 11/06/19 we were told the driver came and couldn't deliver (massive block of flats big sign outside big silver buzzer system can't be missed) my partner then goes to the dept to collect the parcel and has to wait 3 hours as they refuse to hand it over!!! Contact the sender who emails them to hand over the parcel still no parcel surfaces!! SOME ONE AT THIS DEPOT IS A THIEF OBVIOUSLY!! We've then stated ok we shall call the police and wait here and then they find the parcel but now some how can't find the email even though it was sent directly to the deopt manager from the sender..... so still no parcel. Will be contacting trading standards and consumer rights as obviously our brand new I phone has been stolen by someone at the depot and their colegues must know of this scam or why would it be so covered up!!”

Helpful Report

Posted 6 years ago

“DPD customer services absolutely useless. We have an account with DPD currently (not for much longer hopefully). They are incapable of following delivery instructions, customer services promise deliveries that do not happen. Depot's do not follow instructions or requests, hold parcels for days because the right person is not working that day (for 4 days) to re-asign a delivery. You log a formal complaint and receive a totally useless reply with incorrect information. My suggestion to any company looking to employ a courier company is to avoid DPD at all costs.”

Helpful Report

Posted 6 years ago

“This is a long line of problems with DPD. Firstly, if you are a retailer that uses DPD reading this I will no longer deal with them. Anyway, they delivered a parcel of mine 250 miles away from where I live and as a result decided to send me a gesture of good will, not surprisingly, they have lost it! Avoid like the plague!”

Helpful Report

Posted 6 years ago

“WORTH READING IF YOU'RE NOT HOME WHEN EXPECTING THE DELIVERY My item was supposed to be delivered on a Tuesday. Since I am working, all the driver had to do was to ring the doorbell and leave the parcel at the building reception - instructions given both on the phone with customer service (after holding for 20 mins) and on their buggy website. He completely ignored the instructions and did not bother to call me on THREE consecutive occasions. If you ever need to contact their customer support - may God have mercy on your soul. I ended up emailing their director since they were impossible to reach otherwise. She guaranteed that my parcel would be delivered on Saturday and that the depot manager would personally overlook the delivery. It is Saturday at the time of writing this review, and they said that "due to an unexpected issue in my area" they will deliver it on Monday the earliest. Noone is answering either. This is just a bad joke and I am on the verge of cancelling my order just because they are practically refusing to deliver my parcel.”

Helpful Report

Posted 6 years ago

“worst parcel delivery company in Europe. Extremely unreliable after 2 out of 3 parcels sent were not delivered as drivers were too lazy to do it and sent the parcel back without contacting anyone. I'd give 0 stars if I could. DO NOT USE THEM!”

Helpful Report

Posted 6 years ago

“If I could, I would rate it even less than a star. I have no words to describe their services. I payd 10 pounds for second day delivery, only for them to tell me that there was no one home?! Nobody even tried to knock on the door as I was not the only one in the house that didn't hear a thing. I just received a message saying that they missed me, so I ran to the front door immediately just to have no sign of the driver. It's the second time when this happens to me on 2 different addresses. If another company will offer me delivery by DPD I will just find the product in another place... Is totally disgusting!!!”

Helpful Report

Posted 6 years ago

“Dpd was upgraded to a sat delivery and paid for to deliver important tablets. They did nothing until the weds despite the serious nature and made promise they didn't keep and put someone in hospital? And know what? They didn't give a damn , never offered even a free upgrade next time ...nothing”

Helpful Report

Posted 6 years ago

“Rubbish, always delay and missing parcels.”

Helpful Report

Posted 6 years ago

“2x 20kg packages are got lost missing!!!!!!!!!!!!!!!!!!!!!!!!!!!! Worst courier company ever work, keep away. Two 20kg packages got missed two times, last 15 days I am struggling to get an update of my packages. Nobody knows where are packages. Packages are supposed to ship Ireland to Uk in a two working day, still, we do not know where they are last 15 days!!!! I just want to take my packages from dpd and never work them again.I never have seen any courier company which they got lost same parcels two times and do no action find them and take responsibility.”

Helpful Report

Posted 6 years ago

“They lost my parcel, and even though I had taken extra insurance out for the parcel good they refuse to pay as they wrongly beleive it is on there extensive ( very very extensive ) exclusion list. It is not, they are refusing to pay, and the online only help is useless. Avoid and use other much cheaper services!”

Helpful Report

Posted 6 years ago

“They lost my parcel, and even though I had taken extra insurance out for the parcel good they refuse to pay as they wrongly beleive it is on there extensive ( very very extensive ) exclusion list. It is not, they are refusing to pay, and the online only help is useless. Avoid and use other much cheaper services!”

Helpful Report

Posted 6 years ago

“Arranged again for my parcel to be delivered to my neighbour but the lazy sod of a driver doesn't even bother to. The goods can go back as I'm not going to a pick up shop far away from me to collect a very heavy parcel to travel on a bus. I'm refusing to buy from any company now who uses the pathetic company.”

Helpful Report

Posted 6 years ago

“Would have give zero stars if possible. Failed to deliver (again), company cannot be contacted and website does not work (again). The worst out of all the available options. Amazon should stop using them.”

Helpful Report

Posted 6 years ago

“Why not 0. The very important parcel had to be delivered on Sunday and the driver decided to not deliver it. Because he can't. Because. After 30 minutes on the line, the consultant told me that drivers can't change the route and on his route was a closed road. So a diversion is something that makes a delivery IMPOSSIBLE.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

DPD Reviews