Name: DPD
Rating: 1.14

“If you’re attempting to live a stress free live, I strongly recommend never using DPD. The first warning you have of the service you are about to (not) receive is the message when you call their customer service number, it asks you not to be abusive towards their staff. Strange message, why would you ask that unless your service is so appalling bad that this is a common occurrence. I was arranging a collection from a shop in a main street in London, hardly a challenge for DPD but.. The first collection was arranged for a Tuesday, I got the lovely text telling me when they would be arriving, but no one turned up. I contacted DPD (after spending 20 minutes on hold, which I was to discover is about par for the customer service number) they apologised, and the collection was re-arranged for the following Tuesday. The happy day arrived, but once again DPD forgot to turn up. I once again contacted DPD, they apologised profusely and the collection was re-arranged for Thursday afternoon, but now as a “priority one” collection. The happy day arrived, and by now it was no surprise when they didn’t turn up. When I contacted customer service (oxymoron) they advised that they had attempted collection but we weren’t in. The shop was staffed and open for the whole day, so that wasn’t true. During this conversation they’d given up on apologising, didn’t seem to care that they had missed our collection three times and could only suggest I re-arrange the collection again. In summary, there are many companies that are happy to take your money, but reluctant to provide any type of service in return, DPD is an over achiever at this. Good luck and just use someone else.”

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Posted 6 years ago

“F...ing useless liars waited in all morning for parcel & then get email to say sorry missed you 😡😡 Lying delivery man never even rang doorbell - just useless illiterate conmen drivers - caught one of them one day about to drive off with my parcel he hadn’t even bothered to try & deliver- was walking off up the street 🤨 with my parcel in his hand - thieves for sure & he took a picture of my front door without my permission which is illegal- def criminals - will be suing.rn”

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Posted 6 years ago

“Driver hammered on my door extremely loudly only to find out the parcel wasn’t for me and he wasn’t even at my door when I opened it. I’m a disabled adult so I asked him if DPD could stop knocking at my door as I don’t get things delivered here and it causes me problems only for the driver to turn round and have a go at me. Very rude and unprofessional.”

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Posted 6 years ago

“Terrible Service I ordered 2 items from 2 different major retailers (who both use DPD) on Monday for next day delivery. I was given a 1hr time slot on Tuesday. The driver (David) didn't show, with no reason. I was then given a 1hr timeslot on Wednesday. The same driver didn't show, with no reason. On Thursday, the items didn't even leave the depot. After a phone call to them, they rearranged another 1hr time slot for Friday. On Friday, Guess what? The same driver didn't show, with no reason. So it is now the weekend and with no explanation I still haven't received parcels I ordered last Monday! My advice to anyone is to think very carefully before using DPD or retailers who use DPD.”

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Posted 6 years ago

“Terrible Service I ordered 2 items from 2 different major retailers (who both use DPD) on Monday for next day delivery. I was given a 1hr time slot on Tuesday. The driver (David) didn't show, with no reason. I was then given a 1hr timeslot on Wednesday. The same driver didn't show, with no reason. On Thursday, the items didn't even leave the depot. After a phone call to them, they rearranged another 1hr time slot for Friday. On Friday, Guess what? The same driver didn't show, with no reason. So it is now the weekend and with no explanation I still haven't received parcels I ordered last Monday! My advice to anyone is to think very carefully before using DPD or retailers who use DPD.”

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Posted 6 years ago

“Terrible Service I ordered 2 items from 2 different major retailers (who both use DPD) on Monday for next day delivery. I was given a 1hr time slot on Tuesday. The driver (David) didn't show, with no reason. I was then given a 1hr timeslot on Wednesday. The same driver didn't show, with no reason. On Thursday, the items didn't even leave the depot. After a phone call to them, they rearranged another 1hr time slot for Friday. On Friday, Guess what? The same driver didn't show, with no reason. So it is now the weekend and with no explanation I still haven't received parcels I ordered last Monday! My advice to anyone is to think very carefully before using DPD or retailers who use DPD.”

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Posted 6 years ago

“Absolutely useless. My parcel was delivered to the wrong house on the wrong street in the wrong village. The driver claimed he left it in a porch (my house doesn’t have a porch and neither does the houses on the street where he left it.) My parcel was actually left on the pavement outside a terraced house on a busy street and needless to say it has been stolen.”

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Posted 6 years ago

“Advanced notice I wouldn't be in. 5 neighbours to choose from and still didn't deliver. These are the only courier I have problems with.”

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Posted 6 years ago

“My Log, don't know how i requested a delivery date when i have no card on attempt to deliver. got ring bell which records and no one has attended to deliver lol questions below has your parccel been delivered? haha no i'm still waiting 05 Dec 2019 00:36 DPD Your parcel is at our depot 05 Dec 2019 00:35 DPD Your parcel is at our depot 05 Dec 2019 00:35 DPD There's a delay with your parcel and it's being held in our DPD depot 04 Dec 2019 16:25 DPD Your parcel is being held in our DPD depot 04 Dec 2019 13:44 DPD Your parcel is being held in our DPD depot 04 Dec 2019 11:23 DPD Your parcel is being held in our DPD depot 03 Dec 2019 15:15 DPD As requested, your parcel will now be delivered on Wed 04 December 2019 03 Dec 2019 13:16 DPD Your parcel could not be delivered as your DPD driver could not find your address 03 Dec 2019 11:15 DPD Your parcel will be with you today 03 Dec 2019 04:06 DPD Your parcel is at our depot 02 Dec 2019 22:10 DPD We have your parcel, and it's on its way to our depot 02 Dec 2019 19:34 Amazon We've received your order details, but have not yet received your parcel”

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Posted 6 years ago

“Was meant to receive an order through DPD, waited in all day for it and nothing. Expected to be notified of a 1 hour delivery time slot, no notification received, checked the parcel tracker which said address was being checked at 11, then 'returned to depot' at 11.04, and finally-at 5pm- 'held at depot'. No contact made, no delivery attempted, and no clear way to contact them to find out why. If you use this service to deliver customer orders just be aware you'll probably have annoyed customers chasing you up to find out what's going on. Utterly useless.”

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Posted 6 years ago

“No contact information on their website. Twice delivered to wrong address. Very frustrating trying to get it sorted. I won't be using this supplier again if they continue to use DPD for attempted deliveries.”

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Posted 6 years ago

“Booked a delierby with Curry's at least 2 weeks in advance and I even got a call from them to confirm the delivery date. Come delivery date, waited and apparently ONE of my parcel had gone to a wrong depot and will only be delivered the next day. I had made arrangements to be home because the item was large and I couldn't carry it home myself. And yet, DPD managed to screw it up. I am contacting Curry's to cancel the order because I am not wasting my time waiting around for them, and I am certainly not going to collect the item from the store when I paid for the delivery.”

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Posted 6 years ago

“They don't care about their drivers let alone your delivery. Wouldn't use them if they paid me to”

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Posted 6 years ago

“1 star doesn't even begin to express the level of disappointment I feel after dealing with their service. I would choose -10 if it was possible. I lost plenty of time waiting for this endless delivery and because I couldn't change anything (this was because seller didn't allow to change anything: address, time window, getting from depot, leaving neighbours etc.) every day I had to change the day because I was at work and my partner was leaving at 12:00. They've always set the window to around 14:00. Finally, after 1 week, after I asked for Monday delivery my partner had a day off and the parcel wasn't sent at all. They explained it by some delay or something. I had a chat with helpline (1 hour of waiting) and told them I want this as soon as possible next day, consultant didn't even show any intention to help scheduling for morning hours. Next day I stayed at home to work remotely which is not good for me and I see... 'your parcel is on the way back to seller'. What an awful, terrible, useless and obnoxious service. You'd better avoid this forever.”

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Posted 6 years ago

“The delivery man sent a message ‘sorry we missed you’ without even attempting to deliver the parcel, also taken a picture of a black screen as proof, which wasn’t even of our door/house. He was given instructions to call us if he can’t find our location as it’s not the easiest but didn’t he bother. Untrustworthy!!! Had to leave work early just for this and then be on hold by customers services for around 20 minutes to be told they will have to call back the next day as they are closing!”

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Posted 6 years ago

“I have waited for my parcel that was supposed to come between 12:50 and 13:50. I was in the house the whole time, I saw the van pull up outside my house but no one rang the doorbell or knocked on the door and no delivery slip at the bottom of the door. I assumed then that the package was for one of my neighbours but it was in fact my package. I found the delivery slip stuffed in the letter box with nothing on it to say where my package was. This is just so unprofessional and time wasting for customers who wait their whole day for a package, and it turns out the drivers cannot be bothered to ring the door bell.”

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Posted 6 years ago

“I ordered some Carbon brushes to be delivered to their designated shop which happened to be a habitat shop as I would be out for most of the day. I was told it would be ready about 12 anyway at 3pm I received an email saying oops something went wrong so I went onto their web site where I was told that it can't be delivered today (Saturday) because my package was too heavy. Now Carbon brushes are the size and weight of an egg but the driver had earlier in the day put my packet in his van and I no that because I was tracking it so how can it be light in the morning and heavy a few hours later!!! When I finally got through to DPD I was told that maybe the sender had put a 'HEAVY' sticker on it. It's the size of an egg 🤔. We agreed that something had gone wrong and it would now be delivered to my home address on the Monday, well at about 3.pm on the Monday I got another email saying that something had gone wrong so I phoned them up to find out exactly what has happened and I was told that they were too busy to deliver my packet even though once again it was on their van. Once again they told me they will deliver it the following day (Tuesday). At 11.15 today Tuesday I got an email saying that my packet will be delivered between 10.59 and 11.59 15 minutes after the 1 hour window opened.when I got home at 1pm my daughter who was waiting for them told me that they have not turned up so I went on line to track it, only to find that according to DPD they delivered my packet and had it signed by someone called Atif. There is no one with that name in my house or any of my neighbours so once again I phoned DPD to raise another complaint and to find out where my packet is, their excuse now is that they can't speak to the driver to find out what has happened until later today and when that has happened they will phone me, so that's another day lost and possibly a lost packet. I will be fair and give 1 star because one of the call centre guys was completely honest and said that he has no explanation for the 'HEAVY' statement and he has no excuse for the service that I've had, so well done to that guy.”

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Posted 6 years ago

“Am in the middle of a claim for damage and rang their service dept, after me repeating the DPD reference several times the rude operator rang of.f DPD has a recording saying theey will not tolerate abuse NOR DO I”

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Posted 6 years ago

“Easy to contact abd to amend delivery address. Simple to use website. Reliable tracking and service. Delivered on time in the hour time slot. Really impressed with this company.”

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Posted 6 years ago

“Dreadful company and will not be using them again. Can’t believe big company’s trust there orders to Dpd. We cancelled an order from BT because of Dpd service. We have told BT this and we would inform Dpd if we could get them to answer their phone. If I could of left zero stars I would”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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