DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,376 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,376 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

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“Unable to talk to a human. Delivery driver dino not bothering to turn up. Stating delivery note left when there was no not. Photo of street is just out of the back of the van and not even where I live as I live in flats. And contact sms stating delivery time between 11:18-12:18 sent at the same time as sms saying no delivery which arrived at 11:50. Despite previous contact information saying delivery time slot will be organised and I will know when it is before 11.”

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Posted 6 years ago

“Deliver to houses hundreds of metres away or not at all. Don't contact to find directions. Customer service of local depot promises but doesn't deliver. Have also contacted their regional manager but no response.”

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Posted 6 years ago

“DPD are abysmal. Every time they fail to deliver to my address, despite having a postcode, picture of the building, instructions and my mobile phone. It seems I am never in when DPD call, despite always being in. They allegedly leave a calling card, though I have never seen one. I have no idea who they are trying to deliver my parcels to, but it is most certainly not me. They are so bad it is almost like they do it on purpose, they are beyond incompetent by several orders of magnitude.”

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Posted 6 years ago

“Failed to deliver as instructed. Twice!”

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Posted 6 years ago

“DPD are a disgrace, they promised to leave my parcel with any neighbour as I was out and have lots of neighbours who are always in. Instead they have left it at a pick up shop at a drive of 24 miles in a different country. I live in Monmouth Wales and my parcel is in Ross on Wye England. Difficult to contact as automated systems. Emails have not sorted this out so now I must spend time getting a card refund. Other carriers, Amazon and PO are great, but will ensure DPD never again.”

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Posted 6 years ago

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Posted 6 years ago

“Lost my parcel... again”

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Posted 6 years ago

“Ordered a Dyson vacuum, on a next day delivery by 12.00 noon, 2 days ago. Tracking disappeared by 11.58 and stayed that way all day. Driver said he had tried to deliver and left a card. Lie. I was on all day and no DPD driver came here. I have cctv and can prove that. I had to get Dyson to intervene on my behalf and my item was delivered 5 mins ago. I will use any retailer that uses DPD as it's a very stressful and frustrating experience. On another occassion my dog food order was left 3 streets away by DPD and luckily the recipient was honest and called me to let me know and I had to get my hubby go and collect it. I complained to DPD and they sent me a very patronising messaged iced on a stale biscuit, saying we are very sorry. I have a photo of it. Pity I can't put it here.”

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Posted 6 years ago

“Always cheeky and dishonest. They are probably running late on their schedule, so invent that the customer is not in, despite the fact that the buzzer is perfectly working, two people in the house were very alert as they just spent £500 for the damn item they ordered, no one even knocked at the door and no calling card was left. I have now written a formal complaint to Dyson and other companies that use them, asking to carefully consider changing courier, as this is not the first time this happens.”

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Posted 6 years ago

“worst shipping company ever!!! drivers do not deliver and state I was not in, even if I'd waited for them all afternoon long. Rescheduling for deliver to my neighbour, got an email confirmation. then, after a while, got another email stating my parcel would be dropped in a shop 5 miles from where I live. USELESS DRIVERS, USELESS CUSTOMER CARE!!!!! THEY ARE THE WORST. I BUY A LOT ONLINE and never have problems with royal mail, ups, parcel force. Some issues with fedex, but DPD is by far the WORST.”

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Posted 6 years ago

“I should receive my package yesterday. They send me notice at 9.30, that I'm due for delivery between 9.32 - 10.32. Today I should pick up the package from the shop that I choose, wasn't there, but they didn't even bother to tell me that is delayed. I call them and the guy try to imply that is my folt that I wasn't home. Why they even exist as a company?!”

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Posted 6 years ago

“I would not be one to write reviews normally, but I feel it is my civic duty to warn people of the terrible 'service' that DPD provide. If I could give 0 stars I would. I ordered a phone online worth in excess of €700. I received a text from DPD that my package had been delivered and signed for, even though there was no one at home to sign for it!!! It turns out the incompetent driver had left the package (a €700 phone) on my doorstep and logged it on their system as signed! Thankfully, my housemate arrived home and saw the package on the doorstep but if they had not, the phone could have easily been stolen by opportunistic thieves (there have been a lot of attempted break-ins in my area recently, so this is not beyond the realms of possibility) I would highly recommend avoiding the use of DPD at all costs”

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Posted 6 years ago

“I ordered a package and paid for same… I ordered a package and paid for same day delivery. The parcel was supposed to arrive today but it did not. I had no updates so I contacted dpd and they told me that they had lost my parcel and that they were very sorry. I explained that I had paid for same day delivery because I will be leaving UK tomorrow so I will not be able to receive it even if they find it, but they said they could do nothing more, just investigate and answer back at me in 4-5 days. People in customer service seemed used to that kind of situations (they must lose parcels all the time) and they were trained to speak in a very specific way. Never trust dpd or the eshops working with them.”

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Posted 6 years ago

“Do not use this company. I scanned and sent a parcel on 2nd April. on 23rd April I am still waiting for the item to be located. Appalling customer service. Appalling follow up. Absolutely pitiful service and company. Nothing good to say about them.”

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Posted 6 years ago

“Absolute fools. This company are probably the worst bunch of muppets I have ever had the misfortune of dealing with. Lyers, cheats, arrogant and the customer service team are a disgrace. Never again, my advise is to avoid buying on line from anybody who use dpd for their delivery service, muppets! Parcel number Reference Number: 15504509032240.”

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Posted 6 years ago

“I paid for next day delivery and was told my package would come between a certain time the next day. I waited in and nothing came so I checked the tracking again and it said that I had changed the delivery day to two days later when I was supposed to be on holiday. I had done no such thing and wouldn't even know how to. Absolutely disgraceful to delay a package and then blame the customer by making it seem like they had caused it, will not be shopping from anywhere that uses DPD again.”

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Posted 6 years ago

“Avoid using - Parcel left on front door step, for all passers by to see- Had asked DPD to leave in a secure place, this instruction ignored. Moral of this case is do not trust DPD to carry out instructions. Also item was delivered damaged. Very poor 'service' . They did at least take a photo of the parcel left on the front door step - so have evidence to prove just how incompetent they can be Parcel no 15504510740191”

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Posted 6 years ago

“HORRIFFIC !!!! Avoid like the plague, message recieved to say delivery would be made at 10:15am , never materialised, but a text message saying delivery was made ? Left with neighbour at number O.. yes number 0, signed Walls , was that the ice cream Van ? Lost money in phone calls to DPD , lost money to Plummer for wasted time who came to fit the part that had been ordered and promised to be delivered next day , that instead was delivered to Mr Banger , sorry Walls, who doesn't exist ! Keep up... This is where you put your head in the micro wave! Gouge your eyeballs out with a screw driver while looking out of the window all day waiting ...for the DPD delivery driver that can't read street signs, or surnames. Make a stand , just refuse to buy goods from companies that use DPD. AVOID !”

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Posted 6 years ago

“Strongly recommend them if you want your parcels to be delivered not on time and then to the wrong address. Then when you phone to customer service if you make it passed the long hold times and hang ups they do, they will have no idea what's going on. Absolutely disgusting, atrocious service run by incompetents. FYI, I only gave 1 star because zero is not an option. Avoid like the plague.”

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Posted 6 years ago

“They are cheap for a reason. They refuse to give a receipt when you drop off your item. You can make your own mind up as to why!”

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Posted 6 years ago

DPD is rated 1.1 based on 5,376 reviews