DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,375 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,375 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WORTH READING IF YOU'RE NOT HOME WHEN EXPECTING THE DELIVERY My item was supposed to be delivered on a Tuesday. Since I am working, all the driver had to do was to ring the doorbell and leave the parcel at the building reception - instructions given both on the phone with customer service (after holding for 20 mins) and on their buggy website. He completely ignored the instructions and did not bother to call me on THREE consecutive occasions. If you ever need to contact their customer support - may God have mercy on your soul. I ended up emailing their director since they were impossible to reach otherwise. She guaranteed that my parcel would be delivered on Saturday and that the depot manager would personally overlook the delivery. It is Saturday at the time of writing this review, and they said that "due to an unexpected issue in my area" they will deliver it on Monday the earliest. Noone is answering either. This is just a bad joke and I am on the verge of cancelling my order just because they are practically refusing to deliver my parcel.”

Helpful Report

Posted 6 years ago

“worst parcel delivery company in Europe. Extremely unreliable after 2 out of 3 parcels sent were not delivered as drivers were too lazy to do it and sent the parcel back without contacting anyone. I'd give 0 stars if I could. DO NOT USE THEM!”

Helpful Report

Posted 6 years ago

“If I could, I would rate it even less than a star. I have no words to describe their services. I payd 10 pounds for second day delivery, only for them to tell me that there was no one home?! Nobody even tried to knock on the door as I was not the only one in the house that didn't hear a thing. I just received a message saying that they missed me, so I ran to the front door immediately just to have no sign of the driver. It's the second time when this happens to me on 2 different addresses. If another company will offer me delivery by DPD I will just find the product in another place... Is totally disgusting!!!”

Helpful Report

Posted 6 years ago

“Dpd was upgraded to a sat delivery and paid for to deliver important tablets. They did nothing until the weds despite the serious nature and made promise they didn't keep and put someone in hospital? And know what? They didn't give a damn , never offered even a free upgrade next time ...nothing”

Helpful Report

Posted 6 years ago

“Don’t arrive at specified time and fail to leave parcel, on one occasion they claimed to have left parcel in conservatory which was locked!! Drivers have too many deliveries to make in too little time!”

Helpful Report

Posted 6 years ago

“Rubbish, always delay and missing parcels.”

Helpful Report

Posted 6 years ago

“2x 20kg packages are got lost missing!!!!!!!!!!!!!!!!!!!!!!!!!!!! Worst courier company ever work, keep away. Two 20kg packages got missed two times, last 15 days I am struggling to get an update of my packages. Nobody knows where are packages. Packages are supposed to ship Ireland to Uk in a two working day, still, we do not know where they are last 15 days!!!! I just want to take my packages from dpd and never work them again.I never have seen any courier company which they got lost same parcels two times and do no action find them and take responsibility.”

Helpful Report

Posted 6 years ago

“They lost my parcel, and even though I had taken extra insurance out for the parcel good they refuse to pay as they wrongly beleive it is on there extensive ( very very extensive ) exclusion list. It is not, they are refusing to pay, and the online only help is useless. Avoid and use other much cheaper services!”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Arranged again for my parcel to be delivered to my neighbour but the lazy sod of a driver doesn't even bother to. The goods can go back as I'm not going to a pick up shop far away from me to collect a very heavy parcel to travel on a bus. I'm refusing to buy from any company now who uses the pathetic company.”

Helpful Report

Posted 6 years ago

“Would have give zero stars if possible. Failed to deliver (again), company cannot be contacted and website does not work (again). The worst out of all the available options. Amazon should stop using them.”

Helpful Report

Posted 6 years ago

“Why not 0. The very important parcel had to be delivered on Sunday and the driver decided to not deliver it. Because he can't. Because. After 30 minutes on the line, the consultant told me that drivers can't change the route and on his route was a closed road. So a diversion is something that makes a delivery IMPOSSIBLE.”

Helpful Report

Posted 6 years ago

“Again, and again, and yet again. Over and over DPD fails and there is no way to contact the company to sort things out, the website does not work properly for me to change the delivery (Sorry, we are experiencing some trouble right now...) and the packages never show in the app despite all the details being correct and used by the sender correctly. DPD is a complete shamlbes and I wish eBay would stop using them. How can it even be allowed to run a company where the customers are not able to reach them to complain, leave feedback, etc.”

Helpful Report

Posted 6 years ago

“Total Shambles of a Company. Constant lies saying tried to deliver but the address is wrong, when other companies have no problem delivering. The worst part is, sitting for days looking at every vehicle coming down the street hoping for my package when DPD have never tried to deliver. Obviously no one is Managing this Shambles of A so called “Company” Tried contacting them: stressful and impossible.”

Helpful Report

Posted 6 years ago

“Awful service and even worse drivers. I had an email to say my parcel had been delivered on the day we were at my grandads funeral all day. Could not find my parcel or any note from the driver so I contacted dpd. Dpd said that the parcel had been delivered & sent me a copy of the signature ( my partners surname but no initial of first name) I stated the fact that we weren't home that day and checked with my neighbours. Still no sign of parcel. SAF the useless delivery driver in my area was supposed to call back that week to resolve the issue, I took 2 days off work. HE NEVER SHOWED UP!so I called again, Then I was promised a phone all from management. THAT NEVER HAPPENED! THIS TOOK 3 weeks in total. Not once did they do what they do what they said they would! Then I got an email through currys to say dpd has closed the investigation as the tracking shows the driver was on my road! HE MIGHT HAVE BEEN ON MY ROAD BUT HE DID NOT GET A SIGNATURE FOR MY PARCEL FROM ANYONE AT MY PROPERTY. I am now over £500 out of pocket and I'm being told there's nothing that either Currys or DPD can do. I will never use there services again, there appalling! There drivers are known for having terrible service and now I know DPDs customer service is exactly the same. If you have an important parcel do NOT use DPD as your delivery service!”

Helpful Report

Posted 6 years ago

“Awful service. DPD lost two of my parcels, when I called up to ask where my parcels where I spent 8 minutes on the phone then got hung up on. Checked my phone bill and got charged a whopping £30 for calling them! Then when I managed to find a local landline number, the man on the phone was no use told me someone would be in contact no one has been. So I’ve now been left with a £30 bill and two parcels missing, all for wanting to know where my parcels are! Worst company ever, avoid at every cost!!!!!!! Awful customer service.”

Helpful Report

Posted 6 years ago

“Order via Amazon confirmed for Saturday 18th May to weekend location. Delivered on 17th May and no-one to receive as 24 hours early and next delivery slot is Monday20th after we have left. DPD “unable to change delivery address without senders Instruction”. This has caused and continues to cause serious problems with no obvious solution. Will make sure never to buy something that is delivered by DPD again.”

Helpful Report

Posted 6 years ago

“Despite the sender passing on delivery instructions to these Muppets and my confirmation with the local depot by phone that they had the instructions- they didn't bother to tell the driver. They also refused to return and deliver to the specified neighbour so now i have to go and collect it from the depot myself as its needed urgently- TOTAL SHAMBLES!”

Helpful Report

Posted 6 years ago

“Dreadful - My place of work stopped using DPD due to their lack of reliability however when I needed a collection made in Belfast for a pre 12 delivery next day in Newry and they were the only courier offering the service so I thought I would give them another chance. BIG MISTAKE - delivery deadline is now 35 minutes away, We are paying an engineer who is awaiting the delivery to get on with his job and I have just been told the parcel is in Athlone !!! It would have been cheaper for me to drive to Belfast to collect the parcel myself. Very pleasant staff....Rubbish Delivery Service”

Helpful Report

Posted 6 years ago

“WORST SERVICE POSSIBLE...not just once! I had a parcel delivered with this company weeks ago. The driver said nobody was home, which was a lie cause I was at home the entire day. When I complained about it and they sent him again the next day, the driver entered my house being rude saying that he was not lying that nobody was in the house etc... unbelievable. Now today another driver was due to deliver a parcel to my house. The parcel never arrived and after several calls I found out the driver went to a different address, gave the parcel to a different recipient, who refuse the parcel. obviously. On the second call today to DPD, they said they would reach the driver and have him deliver my parcel today. Soon after I received an email stating "as requested, your parcel has been rescheduled for tomorrow"...as requested? Not only I did not request such thing, I even told them that tomorrow nobody can be in the house. This people do not understand that we skip work, we are on a non-paid day just to receive a parcel...to end up having people driving to wrong addresses cause they simply do not pay any attention nor they care about being professional. It's outrageous! DPD sent me an email saying that unfortunately they cannot reach out the driver cause he does not pick up and that's why they will have to reschedule to tomorrow. EXCUSE ME, BUT NO. It is your responsibility to reach out your drivers, more so when they make huge mistakes like delivering a parcel to the wrong address and recipient. This is just not acceptable...”

Helpful Report

Posted 6 years ago

DPD is rated 1.1 based on 5,375 reviews