DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,757 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,757 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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373

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Twice now DPD have given us an early evening appointment time, twice they have failed. We were drop 78 on checking the tracker driver at drop 52, this never changed. Pathetic customer service”

Helpful Report

Posted 3 years ago

“Parcel was supposed be delivered next day a service I paid extra for. The parcel was loaded onto van but the driver never bothered to even attempt a delivery. Cant get through to customer service as they close at 5pm. so wait until next morning and they changed delivery until Monday. Called them to say this was my dog food I cant get out to get more as have a ill disabled child at home I needed it on the Friday. the best they could do was "upgrade" me to sunday delivery. When i asked for refund this was met with we cant refund your delivery as we upgraded ypou that's your refund. so basically if you pay next day delivery of 6.99 it wont turn up they wont give you a reason why it never turned up and they wont refund you. 6.99 may not sound like much but theses days it really is when your a carer and cant work full time this company is joke even amazon refund you if the delivery is late”

Helpful Report

Posted 3 years ago

“It's the 5th time now that DPD have chosen not to deliver an item to my house. Specifically a driver called Catalin (Salisbury Area). - I live in the centre of town. This morning once i was supplied my driver and delivery time. I noticed it was the driver Catalin and i know that this specific driver always makes zero effort to deliver the parcel to my house. Pre-empting this i called DPD immediately and explained my issue. They then said this isn't a problem and that we can leave a specific message for the driver detailing where the house is and a mobile number to contact me if they are still struggling. This particular item was a phone swap (my work phone) it was integral to me that i got this delivery as i could be out of pocket if i lost out on any work. This was explained on the phone. They assured me this would work and wouldn't be a problem. I then left work early to make sure i as there. I watched the digital update live so that i could be outside waiting for the driver when it was nearing. Next thing i know i got an email stating that the driver had tried the deliver - they definitely hadn't. I then looked at the picture they supplied as proof to say they were outside. This picture was of a shop front that wasn't even close to my house. It was 5 streets away and about a 4 minute walk. Clearly the driver made no effort to find my house. Again. This time leading to me losing work, time and money. They wouldn't even contact the driver and ask to try and re-deliver or even let me drive and meet them. I then asked to make a formal complaint about the service and the driver and all i got in return was "someone will contact you within 18 says". This is simply not even close to being acceptable and i couldn't suggest avoiding using DPD more.”

Helpful Report

Posted 3 years ago

“On 13th December dropped off and paid for parcel to be delivered. 14th December showed parcel being collected from drop off point. 16th December - In transit. Then parcel completely disappeared, it was only going to Northampton but had property belonging to a customer in it ! December 23rd had to open a Claim for an insured parcel but at no time was I able to speak to a human to find out what was going on, it is offensive to have type messages to some faceless being who is unable to answer any of your queries anyway! This parcel was eventually traced (?) and arrived at it's destination on 6th January and since then I am informed that my case is closed! DPD - you are correct about that - never will I use you again, absolutely appalling and not even so much as a "we are sorry we lost your parcel and were inconvenienced".”

Helpful Report

Posted 3 years ago

“Last five parcels from DPD (next day delivery) have NEVER arrived on time , worst being four days late !”

Helpful Report

Posted 3 years ago

“This is one of the worst experiences I've had with Customer Service and Communication. I ordered a package which was supposed to be delivered on January 10, 2023 to 1060 Vienna, Austria, unfortunately I needed to change the package delivery appointment to January 17, 2023 to the same address 1060 Vienna, Austria, which I did through the email DPD sent. It is now January 19, 2023 and the package has not arrived and I have not received any email or information! I called the help service (+43 5 0373420) and they said my package is in another state!! That I will need to rent a car and drive to Lower Austria to Leopoldsdorf bei Wien! This is unbelievable and one of the worst experiences I have ever had with any delivery service. If I could give 0 stars, I would!”

Helpful Report

Posted 3 years ago

“They are a delivery company that basically don't deliver your parcels and there is no way to contact them to work out why you haven't received your items. I am waiting for an important parcel that is now over a week late and have no contact from them or missed delivery cards despite waiting in every day they were meant to come. Absolutely shocking delivery service that doesn't deserve to be in business. Will have to request refund from company I bought the product from as it is blatantly obvious that it will never turn up. Waste of time and money. Grrrrrrrrr!!!!!”

Helpful Report

Posted 3 years ago

“As per usual they quote a delivery time lo and behold they dont turn up as promised.the last item due to be deliverd came a whole day late.my wife had to miss her hospital appointment..Yet again today they was supposed to deliver between 7 and 8 pm they are now well over a hour late.and we have to be up for work at 4am.what a load of rubbish AVOID using them if possible.”

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Posted 3 years ago

“Diabolical service”

Helpful Report

Posted 3 years ago

“Last 2 deliveries by DPD have been very poor: parcel left close to road at end of my drive; or in the rain outside front door. Attempting to leave feedback is a waste of time: they don't respond. I try to avoid any website using DPD”

Helpful Report

Posted 3 years ago

“Adding another one to the pile stacked against DPD. Waiting for a high value item for which we paid £22 to arrive on a Saturday - received a 'sorry we missed you' email despite the driver never bothering to come anywhere near our address. When we eventually got a photo of the delivery 'attempt' it was taken from inside a van and showed a random fence two streets away. The same thing happened the following day despite us downloading the DPD app and adding a photo to assist the driver identify our building. Never had a single issue with any other courier company finding our address. Customer service has been awful and we're still without our item. Ourselves, friends and families will do everything possible to avoid making orders if DPD are involved from here on out and I suggest you do the same if you're reading this. Never experienced anything this unprofessional and frustrating with any other delivery company - shame on you DPD.”

Helpful Report

Posted 3 years ago

“Driver by the name of "Harsh" (dude with a turban) was rude, aggressive and forced, yes forced my door open and violently rammed the parcel in and then took a picture of the inside of my house without my permission!!! I am severely disabled and was physically unable to defend myself against this aggression! I tried to close the door, but he kept forcing it open and rammed the parcel in! It was shocking! The packaging got damaged through his violent behavior! I will from now on keep the door key closed at all times to allow me to call the police if someone behaves like that again!”

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Posted 3 years ago

“Worst delivery company. STAY AWAY FROM DPD.”

Helpful Report

Posted 3 years ago

“Absolutely useless. DPD delivery is becoming number 1 factor not to buy from website. Honestly. I already canceled 3 purchases last month just because couriers couldn't deliver my stuff . Every day they come at 9 am , I work till 5pm . Leave in the safe place or with the neighbours option s basically doesn't work for some reason. They can't deliver it to work because it's a huge place and I can't stay at the reception for an hour waiting for them , they also don't wait even a minute. And that's how they are slowly pushing you towards the last option - pay 4.99 for 7 days to pick a time. I am not paying because your people can't work . So what options do I have rather than to cancel the order ? Right ! None ... And that's what I do now .. And it's not just me. 8 out of 10 people I know hate DPD abd have a stories to tell about it . DPD local has 8000+ reviews , with average 1 star ! It got to tell you something...”

Helpful Report

Posted 3 years ago

“normaly delivery companys go wrong,but today its got there and been delivered on time and in great condition ,,well done ty,,great service ,,keep it up...”

Helpful Report

Posted 3 years ago

“Your driver in Greater Manchester, Abdelkadir, is a lier. Not only did he not knock on my door, he never got out of his van. Simply parked up, took a photo and drove away. Stop hiring cowboys. I took an unpaid day of work. I saw him park up from the window. Its a shame my cctv was not recording. I would plaster it all over social media to show how your cronies work.”

Helpful Report

Posted 3 years ago

“The DPD driver never delivered the shoes. When we started the investigation, the driver showed up at our door offering money for the value of the parcel and asking us to take back our complaint and sign on a paper saying we received our parcel. We thought this highliy unethical. The driver kept showing up at our door forcing us to do the same however we denied each time. He gave us his number and asked to call him if we change our mind. He also said DPD will do nothing and just drag your case and close the investigation. The next day we received an email from ProDirect sport (where we purchased the shoes) that depot has confirmed that we have now received the parcel and closed the investigation. The driver has lied to the depot and DPD has done nothing. Horrible horrible service. Please dont use DPD. I strongly believe that the driver stole the parcel as it was limited edition shoe and has lied to the depot. The depot has no evidence at all that we received the parcel. When escalated to the customer service team, they simply hung up. Either DPD is in on the this stealing scam with the driver or doesnt care enough to do anything about it”

Helpful Report

Posted 3 years ago

“Ordered an item for delivery on Thursday. Driver attempted delivery on Wednesday instead without giving me option to change No one was home. Item was left at a news agent not close to me. I hv to travel 2 buses and walk a long distance to collect it. Called DPD to complain and was told they don't do second attempts. Worst experience.”

Helpful Report

Posted 3 years ago

“NEVER use DPD, completely untrustworthy and basically useless. Failed to deliver parcel, said they couldn’t deliver as I wasn’t home (complete lie), eventually admitted trying to deliver to wrong address … refused to deliver item to me, saying only option was for me to collect order from “local” (2 miles) collection point, which I am unable to do. Terrible customer service and no complaints procedure evident. Infuriating 😡”

Helpful Report

Posted 3 years ago

“For the 2nd time DPD failed to collect a package, Driver gave the same reason “When our driver arrived we were advised that the items were not ready for collection” I was sitting in the front room for the time this was recorded; no-one came to the front door. The driver is supposed to leave a card as proof of visit, he did not, He should have taken a photo of the front door - he did not. I sent an email to Director of Customer Experience Ms SCroke, scroke@dpd.co.uk but no reply, ok 1 mistake I can accept, but 2 on consecutive days is a disaster, why should I use DPD again ?”

Helpful Report

Posted 3 years ago

DPD is rated 1.1 based on 5,757 reviews