DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,449 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible delivery company now. We used to have a really good service but now deliveries never turn up and we have wasted several days waiting for a delivery that never come. I think they are hoping for people to start doing collections. Now checking which courier company people use prior to buying as won't buy anything with DPD.”

Helpful Report

Posted 3 years ago

“I paid for next day delivery for my order, 3 days later they have still failed to delivery it. On the first day my slot was between 13:40 and 16:40, The driver was running late and the business address closes at 1700, so I waited until 20:00 as it said my parcel would be delivered by 20:00.... it did not get delivered but instead taken back to the parcel depot without giving me any update when they had my email and phone number for point of contact. on the second day I was told it would be delivered by another driver between 16:10 and 17:10... again the business closes at 1700 and no delivery was made before this time so I called customer service and I explained the situation and they put my parcel for VIP delivery and would be delivered between 0800-1200, this is now the third day after I paid for next day delivery. So I got an update at 10:25 this morning via text that Izzat would deliver my parcel between 1100 and 1200. Then I get a notification that he has attempted delivery and the pathetic excuse of proof of delivery of a black screen where I can assume he has take a picture against his arm or the seat in the van, absolutely not attempt of delivery was made as there is people working outside and inside the business address. so I still have no parcel 3 days after paying for next day delivery.”

Helpful Report

Posted 3 years ago

“Awful The worst delivery company I’ve ever faced”

Helpful Report

Posted 3 years ago

“Totally dishonest and misleading. I had a priority delivery date booked and paid for with retail store. DPD messages me an hour before delivery stating that I had changed the delivery date which I categorically did not. Their customer services were completely useless. Package never delivered. They literally sent me a message stating that I had requested a change when this was not the case … dishonest and poor business”

Helpful Report

Posted 3 years ago

“Absolute joke of a company! Delivers my parcel, leaves it on the front door, doesn't ring my doorbell, and drives off. Bearing in mind I'm not home, had he rang my RING doorbell I could have advised him to leave somewhere safe or to come back, however, I get the notifications it's been delivered, and get home to find it not there! GREAT! I call them, and apparently, nothing can be done!! it's not their problem as the agent kindly said! And the proof of the photo is my parcel on my doorstep, NOT an Open door (which their terms mention). So now I'm out of pocket! F****K you DPD!”

Helpful Report

Posted 3 years ago

“Yet again no delivery after waiting all day. Driver running late and then drives past the end of our road back to chelmsford depot. They employ cheap labour who will not stay late if running behind. Next day delivery is a joke with them. Now they say my parcels are going to Argos in Chelmsford. I am in Sudbury. DPD has so gone down hill.”

Helpful Report

Posted 3 years ago

“2 days I've been promised a delivery 3rd time lucky I won't hold my breath They don't want to talk to you either.”

Helpful Report

Posted 3 years ago

“AVOID AVOID ABSOLUTELY USELESS. If you enjoy sitting at home waiting for a delivery that will never arrive please use this company otherwise avoid at all cost. 1st delivery attempt -- Received a delivery time slot stayed home waiting for delivery received a picture of the house at the end of the road with a message " sorry you wasn't home and we missed you " will reschedule for delivery tomorrow, spoke to customer service to be told they had checked the drivers live tracking could see he never attended correct delivery address instructed him to reattend and to ring me with time slot, I continued to wait and wait until 6pm and nothing. 2nd delivery attempt -- The following day received a delivery time slot stayed home waiting for delivery received a picture message this time of a REAR GARDEN GATE from a house 5 doors away, with the same message as before sorry we missed you and you wasn't home! Who has a DOOR BELL on their REAR GARDEN GATE for guests/deliveries??how did the delivery driver even know what number property he was at?? Tried calling customer service and was closed being a Sunday afternoon. Checked online tracking on Monday to discover that my parcel had been returned to sender?!? Thought DPDs policy was after 2 failed delivery attempts they hold your parcel for a following 7 days for recipient to arrange another delivery date or collection for one of their collection points. ABSOLUTE RUBBISH AND USELESS”

Helpful Report

Posted 3 years ago

“Another experience of poor service from DPD. What's the point of giving a delivery time when you won't deliver the parcel at all! In this instance apparently the driver got delayed and delayed again and then decides not to deliver the parcel at all. Then we get a message that the parcel was delivered at 7.45pm at an address that's not mine. I call and am told that's a wrong entry and I will get my parcel then next day. The following day there is no update on the app. I call again and am told I will get my parcel. I wait and again no show. Then later in the day the app states the parcel is on it's way back to the provider! Why would you do that? This has happened before too! Completely the worst service and I use Evri, Yodel, amazon etc who don't mess you around like dpd does. Date of experience: 13 September 2022”

Helpful Report

Posted 3 years ago

“Three expected deliveries from DPD, all failed. The first, was left at a collection point 10 miles from home; DPD claimed no one was in. There was. Second delivery was tossed over our front gate when they were given clear instructions to leave at the front door (the gate is at the end of a 300m lane). The package got soaked. The most recent, I received an email confirming delivery when in actual fact there was no attempt at the delivery, and it was returned to the supplier. The supplier assumed I had returned the item, I hadn’t. We live in the countryside and never have a problem unless DPD is the courier. They are totally useless, and cannot fathom why companies use them. Very, very unprofessional. Avoid.”

Helpful Report

Posted 3 years ago

“I was emailed to say my parcel would be delivered on a certain day, they said they would send a 1 hour delivery slot, that never came (you don't always get one so that's no surprise, the drivers just turn up when they feel like it). The parcel never arrived and I had to ring customer services to find out what happened. Only then did they inform me, at 8.30pm, via email, that my package would not be delivered that day. I had taken time off work, avoided going out anywhere and wasted a day because of these fools! When you complain you get the standard answer, you don't have a contract with us, get in touch with the seller. Until this changes we will never see an improvement with DP'D.”

Helpful Report

Posted 3 years ago

“Avoid these cretins . The driver delivered to our door , took a photo and drove off. We was in. We rang the office to be told the driver would drop it at the end of his round after they told him to deliver it today. 7 '0' clock we received an emailike " we won't deliver today we will deliver Friday. " Why tell us you're going to deliver then do the. AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“The wors service ever 3 days passed and still my parecels not delivered and in the depot. THye just don't phone and don't care NEVER USE DPD UPS delivers without an issue. These guys are useless”

Helpful Report

Posted 3 years ago

“Dreadful. Goods arrived damaged, with about 1 liter of liquid leaked out of the box. (it was 2 x 5 litres of stabilizing fluid for building work) Photographed on the door step in such a way to hide the damage done. I complained, and was told that it was not my position to complain, but the senders. can't email them, just wait on the phone for a long time. Rude youngster on the other end of the phone using my first name after asking, but not waiting for a reply! Told me he'd worked there for 3 years and he was right. This is all recorded I hope.”

DPD 1 star review on 13th September 2022

Helpful Report

Posted 3 years ago

“Was supposed to deliver a package but lied and said no one was in, when they were.”

Helpful Report

Posted 3 years ago

“I stayed all day waiting for my delivery but no one came to deliver my order, but they said that no one was here to receive it. I even gave them my phone number. Very unreliable service DPD.”

Helpful Report

Posted 3 years ago

“If the retailer could just drop kick your purchase out of a window you'd be more likely to get it. We've had at least half of our parcels fail delivery because driver said they'd missed us. We're certain they haven't even attempted delivery as we've been at home. Also had parcels delivered to wrong address - and this is to the wrong street. Haven't had issues like this with any other delivery company. I'd be embarrased to work for them. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“DPD man collected parcel on 26/08. Seemed incompetent. Clearly labelled to address in Holland. No parcel yet and no one to talk to, just a message saying do not know where it is try again in 30 minutes. What a shower.”

Helpful Report

Posted 3 years ago

“Honestly, it just doesn’t get worse then DPD. Yet another package failed to make it.”

Helpful Report

Posted 3 years ago

“Disgraceful 2nd delivery this week. No attempt to deliver just send emails saying left at pick up point. Ring customer service they are in Asia and don't do anything to help. After reading trustpilot reviews everyone said the same as me. No attempt to deliver just sent to pickup point for collection saying sorry they missed you. Absolute joke I'm disabled and can't collect it so now my cat without a carrier and I've got to wait over a week for it to be returned before I get a refund. Honestly the laziest deliver drivers I've ever come across and customer service are equally as bad. I will not buy off any sellers that use this company from now on.”

Helpful Report

Posted 3 years ago

DPD is rated 1.1 based on 5,449 reviews