DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,666 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,666 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WORST SERVICE EVER AND CUSTOMER SERVICE JUST A FURTHER INSULT TO CUSTOMERS - SO RUDE, DISHONEST AND UNHELPFUL AFTER YOUR 30 MINUTE + WAIT TO GET THROUGH - SO CONDESCENDING AND CONFRONTATIONAL = MANAGERS SEEM WORST- TERRIBLE ATTITUDE - ABSOLUTE NIGHTMARE OF A COMPANY - THE ROT SEEMS TO COME DOWN FROM VERY POOR MANAGEMENT AND UNRELIABLE SYSTEMS. BE WARNED AND DO NOT RISK DPD OR WASTE YOUR TIME AND MONEY”

Helpful Report

Posted 7 years ago

“Lied about delivery and driver fraudulently signed for me. No parcel, out of pocket several hundreds of pound. Customer service truly appalling.”

Helpful Report

Posted 7 years ago

“VERY BAD CUSTOMER EXPERIENCE. Asked for my parcel to be sent to my local safe place shop, had a text message to say it had been delayed & would deliver again next day, had no response so when I chased up online, chat time got depot to call me back to say it had not been delivered due to 'a scanning issue' & I could collect from Smethwick depot next day however next day I waited there 2 hours, no one seemed bothered to help as twice in the 1st hour, when I asked where my parcel was I could hear man in background saying 'is anyone looking after customer collections'. Eventually a staff member came to the front to say the parcel was not delivered to the safe place as 'the parcel was too big to leave' & now they could not find the parcel so I then called the back office to speak to a manager & was then put on hold for 30 minutes by a 'very unhelpful' adviser until I rang off & tried again to be eventually told that no one had sent an email to arrange for my parcel to be at customer collections for pick up, they spoke with the assigned driver who said he saw the parcel in his bay but never took it out for delivery & a floor manager could not find the item anywhere so they had no idea where it was. Overall there were so many areas DPD failed to deliver a basic service, lack of communication with customer as well as each other, no one taking any ownership to resolve a problem so I will not be using this company ever again.”

Helpful Report

Posted 7 years ago

“NEVER AGAIN! AWFUL I pay for next day delivery,it pass 5 days and didn’t receive the parcel! I’ve been on the phone for more than 40 min and nobody solve out the issue! Absolutely ridiculous!!!!!!!”

Helpful Report

Posted 7 years ago

“Another day wasted waiting for a scheduled parcel that never came.I will not use DPD again or any company that employs their 'service'. DREADFUL CUSTOMERS SERVICE - why bother having this department at all ?! - condescending, rude, unhelpful, confrontational and disinterested in resolving the obviously many problems that DPD have in reliably providing an efficient and reliable service. Useless! This company is broken and Customer Services reveal this very clearly - truely shambolic and to have to wait 30 plus minutes to get through to these awful people is a disgrace. They have no respect for their customers and DPD do not deserve your trust.”

Helpful Report

Posted 7 years ago

“Worst 'delivery' service ever - so hit or miss - totally unreliable -unaccountable - useless and rude / comfrontational 'customer service'. DPD seenm to have no respect for their customers or realisation that they can choose to go elswhere and use better and more reliable services. DPD do not deserve your custom and I suggest you boycott them and any company that uses them - it's time to see this bunch of amateurs off !!!”

Helpful Report

Posted 7 years ago

“Awful, reference number does not work, did not attempt to re-deliver, pathetic”

Helpful Report

Posted 7 years ago

“Awful customer service and just not able to do what they are paid a lot of money for. Would definitely avoid at all costs.”

Helpful Report

Posted 7 years ago

“Currently on the phone for over 50 minutes trying to speak to someone as I haven't received my delivery that was due yesterday! Such poor customer service. Shocking!!”

Helpful Report

Posted 7 years ago

“I was expecting a delivery yesterday between 3pm and 4pm. I then got a text at 3.20 saying that they had tried to delivery my parcel and no-one was home, and a card was put through my letterbox. In fact, there was someone home and no card had been put though the door. I doubt if they had even tried to deliver the parcel at all. I was then on hold for their customer services for over 1/2 an hour and eventually gave up and emailed them instead. The reply I got was that I should have the DPD App to make tracking my parcel easier!! I rescheduled the delivery for today and asked for it to be left at the back door if no-one was in. Again, I then received a text saying no-one was in and it had been taken back to the depot. Again no card has been left. I am again unable to get hold of customer services by phone, so am awaiting a response by email. The parcel is scheduled again for tomorrow so watch this space!!. Would not recommend DPD so don't know why companies use them.”

Helpful Report

Posted 7 years ago

“I am waiting for delivery last 3 days and order is still not deliver ask customer service can I go and pickup from depot then he reply his system not allowing him to do that and he can’t give me a answer when they going to deliver very rubbish service I don’t understand why senders using dpd”

Helpful Report

Posted 7 years ago

“NEVER AGAIN - I have just wasted most of my day waiting for a delivery that was promised and never happened and then trying to get through to anyone who could tell me what was going on. I waited over 30 mins to get through just to be talked at by avery rude staff who seemed to have no interest at all in trying to resolve the problem. The information they gave was very contradictary and they seemed to be just reading a script of excuses that didn't relate to what I was saying. When I informed them that they were just not listening to my questions they hung up on me with no resolution. Dreadful behaviour and they don't deserve to be in business. BE WARNED AND AVOID !”

Helpful Report

Posted 7 years ago

“Dreadful unreliable service and absolutely pathetic and insulting customer service. DPD are a disgrace - Avoid at all costs!”

Helpful Report

Posted 7 years ago

“Stressful. Frustrating. Pitiful service. Parcel finally arrived after 2 weeks of sheer nonsense. Spent most of my time waiting for customer services (the irony) to answer, only to be told the ‘system’ says therfore it will be tomorrow! The rest of the time I spent running around the city after I offered to pick it up personally ( waited an hour at their local depot only to be told it wasn’t there, ‘ system said’), I could go on and on ...... but I would like my life back Oh just one other thing when the parcel finally arrived it looked like it had been used as a football. Thankfully no damage done”

Helpful Report

Posted 7 years ago

“Wasn't the cheapest option, but given the good reviews and the fact that I would get given an hour slot between 9:00 - 17:00 on the day, I scheduled a pick up and next day delivery of a package. I was sent multiple emails / SMS offering options to reschedule the pickup, but no slot and no sign of pick-up by 16:30. After searching for contact details, I finally found a button to contact someone in their App, after which I was told it sent me to the wrong people. After over 30 minutes of waiting in queues and on hold. I finally spoke to someone who then spoke to a driver who claimed to have come to the house at 16:38 whilst I was on the call, but there was no one home! He also said he "knocked on the door" despite the clearly visible door bell - clearly an outright lie. The call centre staff acknowledged that I was on the call during the "alleged delivery" and that I was never sent the promised ETA - which seems strange. When she next tried to speak to the driver, he had got all the way out of central London and back to the depot, which is pretty amazing in 5pm traffic. The call centre tried to help, but the end result was I spent over an hour of my time on a call and my package wasn't collected, which was a total failure of behalf of DPD Local and hugely inconvenient for me. To add insult to injury the customer service people couldn't process the refund and made me speak to the "dpdlocal-online.co.uk" people - who were quite slow and made me detail everything again.”

Helpful Report

Posted 7 years ago

“Shame I'm not able to give you zero star!”

Helpful Report

Posted 7 years ago

“Check their terms and conditions - they are purposely hidden so you will be hit with a big bill - just rip off merchants - staff mislead you big time”

Helpful Report

Posted 7 years ago

“This company is not fit for service. There is a very good chance that they will waste your time and money. If you have problems with your delivery they make it nearly impossible to easily talk to any one who is able to efficiently help. They are rude, dishonest and confrontational. They seem unwilling to help and disinterested in fixing their many problems. Their customer servives reveals all. What company would have such an appalling and insulting service? Answer is clearly a company that couldn't care less about its customers and seems to treat them with utter contempt - that is DPD - TERRIBLE COMPANY - AVOID !”

Helpful Report

Posted 7 years ago

“Waited all day for text to give me my 1hr time slot! This never happened! The delivery date was then removed from app details with no explanation,called centre,waited 20mins to be told basically that’s what sometimes happens in Scotland!”

Helpful Report

Posted 7 years ago

“20 mins on hold and still no customer service rep to answer the phone :( Lazy depot changed delivery address so they don't have to honour delivery Receipt and lies!”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,666 reviews