DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was in waiting for the delivery when I got a text saying sorry we missed you, we tried to deliver but you weren't in. This is the second time DPD have "tried" to deliver a parcel to me. The customer service phone line is a joke, first the automated machine make it incredibly hard to get past it to speak to a person. Then after waiting 15 minutes it went to a dialing tone only to hang up. So I tried again this time 16 minutes and it hung up on me. I'm furious, it is such a terrible company, I wish amazon would stop using them.”

Helpful Report

Posted 7 years ago

“What's the matter with these people? Three abortive attempts on three successive days to deliver my parcel when I have been at home all day on each occasion - unbelievable, disgraceful, and unacceptable. I even had my landlord check out my security buzzer and it is in perfect working order. Hasn't the penny dropped yet? They are attempting to deliver to the wrong address! I will never again purchase anything online from any company that uses DPD as a parcel courier. I am disabled and now they are asking me to collect my parcel from a chemist shop miles away from where I live. I am reporting DPD's appalling service to Trading Standards Carry on like this and they will soon be out of business...good thing too. PS: To add insult to injury, a DPD delivery person finally found his/her way to my flat tonight (Thursday) at 19.36 - but not to hand over my parcel - to pop a pickup card through my letterbox and then race down the stairs unannounced. Utter incompetence. MONDAY 14 MAY Still have not received my parcel but got an email from the DPD exec desk intimating that the only solution is for me to contact the seller and have the product resent. DPD will return the original (assuming they can locate it. I am 87 years of age and this the biggest load of codswallop I have ever heard... I am now about to release my rottweiler of a solicitor onto DPD. If anyone can nail these liars to the floor, he can...”

Helpful Report

Posted 7 years ago

“I’ve always HATED this delivery company but even more so today. Who attempts to deliver to a business address after 8pm Only DPD. After clearing indicating that it’s a business address. And call customer service waiting on the phone for 2 hours!!!!!! Yes two hours. I was guaranteed that my delivery will come before 5:30 I asked for confirmation twice. And I was a sure it will be here by 5:30. It’s 7pm now am I’m sitting outside my office still waiting. This is the 3rd time DPD’s stupid driving has done this. Hire ppl with sense and know business hours. I fucking hate dpd. It seems I’m traveling with my Mothers present!”

Helpful Report

Posted 7 years ago

“Several times I have had emails saying it will be here the next day by 12pm. But then it doesn’t arrive. The people on the phone seem to think it’s fine that a delivery company can’t deliver when they say they will! If you are a delivery company the one thing I should get right is deliveries!!!!”

Helpful Report

Posted 7 years ago

“Waited in all day and then the tracking info stated that they tried to deliver - THEY DID NOT TRY. THEY LIED.”

Helpful Report

Posted 7 years ago

“Paid for next day delivery, they didn’t put a label on my parcel delaying it another 24 hours staff rude on phone never got back to me on the third time they hung up on me”

Helpful Report

Posted 7 years ago

“SUNIL!!!!!!!!!!!!!!!!! the driver is simply THE WORST DELIVERY PERSON EVER DO HE CAN READ OR SEE THE ADDRESS!!!! Today my parcel been delivered by this person and left in safe place with picture of yellow grit salt box!!!!!!!!!!!!!!!!!!!!!!!!!!!! Where the F… I live in this address for 10years and never seen one!!!!!!!!!!!!!!!!!!!! Fed up with DPD USELESS SO NOW NEED TO GO ASK FOR REFUND OF MY MONEY AS I NEVER GET DELIVERED MY PACKAGE!!!!!!!!!!!!!!!!!!!!!!!!! TRAY TO CALL DPD TODAY 50 MIN WITH TELLING ME WAITING TIME MORE THAN 5 MIN!!! WHERE IS MY PARCEL ??????????????????????”

Helpful Report

Posted 7 years ago

“horrible customer service. never received my package”

Helpful Report

Posted 7 years ago

“One of the DPD drivers who delivers parcels to our museum, by the name of Ashley, has been several times rude to our staff and volunteers. He has also sometimes left parcels in unattended area or in the way of customers. He has kicked the parcels to move them closer to the wall. He has also left parcels by the front door and then gone into the shop and asked for a signature before letting the person see the parcels. I have emailed DPD several times through their online complaint form, but they have not replied.”

Helpful Report

Posted 7 years ago

“Dpd is the worst in all the country. They pretend not to find the address 70% of the times when picking up a parcel.”

Helpful Report

Posted 7 years ago

“They don't attempt delivery. Just straight to no delivery slip. Awful service.”

Helpful Report

Posted 7 years ago

“My parcel was left with a neighbour no card was left lucky for me my neighbour is honest I was in on day of delivery there was no knock on door or my dogs would have barked totally disgusted with your delivery person”

Helpful Report

Posted 7 years ago

“I´m only giving this company one star as I can´t give them no stars. I had a very important package being sent to me this morning, and had been texted a time slot where I should stay in. I specifically wrote the address as the company that I work for - which is the only company in the building - but there is a door to the flats above to the side. The driver didn´t bother to read the name of the company he should deliver this package too or the instructions and therefore didn´t deliver my parcel. I now have to hope that they can read tomorrow. Absolutely 0 for effort. Would highly recommend to never use this company seeing that their drivers are not able to find very clear locations that are right on the street in central London.”

Helpful Report

Posted 7 years ago

“Dpd is the worst delivery service in the whole of Europe. They lie, don't take responsibility for their own mistakes and l have ended up requesting them to send my parcel back to the sender. They made drive all the way to Peterborough and wait 1hour looking for my parcel and eventually got the courage to tell me a driver had accidentally sent it to Birmingham. I then rearranged to have it delivered the next day. They didn't show up and l decided let me just track where it is. It was now in Glasgow. Tried calling customer service waited 30 min till someone spoke to me. Promised to deliver the next day. Took a day off and did the parcel come. No. I even got emails from customer service apologizing promising my delivery is Definately coming but till today l have not received it. I called to try cancel and after 37min of that stupid dpd music and message "calls are in excess of 5 mins"ringing in my head I hung up. Dpd Dont Post Deliveries that's what your company should stand for. Stupid company.”

Helpful Report

Posted 7 years ago

“DPD have to be the absolute WORST company I've ever had the displeasure of using. I ordered my phone on next day delivery last Tuesday so was due LAST WEDNESDAY and yet here I am STILL waiting for my phone!!! They have ZERO communication and useless customer service.. Constantly being told "it will come tomorrow" then the next day and then the next... Then a week late to be told I would receive a delivery slot this morning before 11am and STILL NOTHING.. What a surprise!!!! I have been on hold since 2pm then when someone finally answered I got cut off!!! Here I am waiting YET AGAIN FOR MY DELIVERY whilst STILL on hold to inevitably be told that "it will be delivered tomorrow" by some incompetent idiot that has no idea what's going on AND WITH ZERO CONFIDENCE THAT THEY WILL EVEN BOTHER TO DELIVER IT!!! AVOID!!!!”

Helpful Report

Posted 7 years ago

“Despite my requests to leave my parcel at the rear porch, the DPD delivery driver lazily dumped my parcel (which contained food) into the bin which contained dog poo bags and rotting food and smelled disgusting. Cheers Imran, nice one.”

Helpful Report

Posted 7 years ago

“This has to be an award winning company for telling lies that they’ve passed your house and you weren’t in when there’s no attempt. It’s soo disappointing that companies make their effort to meet customers requirements but DPD are LAZY. Furious with this company.”

Helpful Report

Posted 7 years ago

“I was waiting for my order on Saturday. I was on door for that 1 hour. No one came up rather i got an email saying we missed u. No one was at home. I contacted customer services n they said the driver wasn’t there. We tracked him n now they’re unable to provide me wd d solution. Hell”

Helpful Report

Posted 7 years ago

“Horrible service - no clue about where are customer deliveries are - waited all day for the delivery - and got advised that it cannot be delivered today - keep advising me - delivery is late and they cannot anything about it. complete and utter waste of time- terrible experience.”

Helpful Report

Posted 7 years ago

“DPD IS the worst delivery/courier company in history of really bad delivery companies. After taking half a day off work to wait for my delivery in my 1 hour time slot I received a text at 20 minutes into my time slot to say my delivery saying it had been changed to the next day. Thanks Dpd. I rang them up and all they could tell me was either the depot or the driver had changed the deliver to the next day. I didn't even get an apology. Don't use DPD unless you are sending something to someone you don't like as it will really annoy them.”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,373 reviews