“Never choose this company local dpd Northampton. They are scammers and thieves. Parcels are delivered to different addresses and are stolen. There is no assistance from local dpd Northampton. Important parcels that people are waiting for are lost. Local dpd northampton knows about the problem and does nothing about it, allowing its driver to cheat and steal”
“!! DO NOT USE THIS COURIER, LOSS ITEMS AND 0 INFORMATION !!
I am writing this review to report the following situation:
Since January 1st, I ordered 3 boxes and 1 hold bag containing clothes, documents, personal items, hygiene products, kitchen utensils, a skateboard. I paid £ 254.58 for this service. On the 6th of January the boxes were taken by the dpd and on the following day, the 7th of January, it was indicated in the tracking part that they would be returned because they contain items that could not be transported according to the dpd rules. So, when I heard about it, I went to the online chat and asked how long it took to be returned and I was told it would be between 7 to 14 days. After 14 days, I went back to the online chat to ask what was going on because I hadn't received anything yet and an inquiry was opened to find out where the boxes were.
The problem is that until now I still don't know the parcels' whereabouts, I have contacted the local dpd customer support numerous times and have never been able to indicate the exact location, or what would happen with the boxes. They opened an inquiry and requested evidence documents, and I submitted the documents. But in this case what concerns me is my things, not the refund or the value of them.
So, from now on I decided to deal with this issue via email, because online chat has already turned off the chat to me twice while I was answering, because no one knows anything about my parcels. From now on I demand to know where my boxes and suitcase are, I need a concrete answer, more than a month has passed and still nothing. I hope to get a response, if I don't I will take advantage of filing a complaint anywhere on the local dpd and proceed with this case to court.”
“DPD local stolen my parcel before Christmas. They didn’t record the item on drop-off, just took away and disappeared,when I claimed several times they always had a different answer, they no bothered to investigate, eventually after 2 months past they said I contacted them too late, and the claim is closed,later when I proven that I contacted them in time they said that the parcel contained prohibited items so they can’t help.
They don’t want to refund money nor pay insurance. It’s a big scam!!
It is a THEFT!
Never experience such a poor standards and no ethic of the company!!!
Avoid them!!!”
“Proof on system driver has not even dared to attempt to deliver after tracking parcel live and and watching through window as important parcel and photo shows he has not been to my door, depot has chosen not to correct the drivers issue and driver has not been able to be reached. Terrible and disgusting service from the Basildon depot and it’s drivers if your a sender would not recommend using DPD local as your customer will have the worst service and will reflect your brand. DO NOT USE!”
“No way of contacting them. They lost a £100 value item which costed me £30 to send to Italy to begin with. There is no telephone number or an email address to contact them. if you look very hard (like 5 min) they have an online chat bot. if you manage to pass the bot, you will be in the queue number 77 and wait for a joker to deal with you via chat. after a very long and tiring process, my claim for the lost item repeatedly failed as they kept asking for a document I have uploaded 3 times. no matter what you do, all files you upload to support claim will be rejected. Yes, they may deliver most of the parcels without an issue but it is lost or damaged, then you have no chance or leg to stand as they keep repeating themselves making you give up at the end. I am well out of pocket. If you can, avoid using this company.”
“Very Bad Customer Service
I dropped my parcel off at a pick-up point before Christmas where it languished until I retrieved it myself a week later - untouched by DPD hands.
That's bad enough but now I can't get my money back. Customer Service ignore my emails, or fob me off to 'chat' which is also useless.
I thought DPD was a good company before this experience.”
“Unfortunately there is no option of zero star. PLEASE AVOID DPD-LOCAL IS BIG SCAM. They are just broker of DPD company.
My Parcel worth £570, we dropped the parcel to their drop point then after never received the parcel. I really wasted my time to contact to both companies DPD-LOCAL and DPD. After so much frustration I contacted of their CEO. I never received the parcel, I had no insurance so they didn't pay anything. When I dropped the parcel then after they have no record where my parcel is, it's clear their own staff mishandled/stolen the parcel. They don't have any sufficient answer to give me. I will never trust DPD again, they are just robbing people with DPD-LOCAL. I request to trade and standard and all consumer rights authorities if they are looking customers reviews then please take serious action how these companies are still operating with lowest standard in UK. They upseted so many customers.
Tracking : DPD3462464”
“Paid 150 pounds for DPDlocal.co.uk services shipment of a important box from UK to Europe. After three days whole box is returned to the sender with no email or information driver just left 1000pounds of worth of items near return address with no explanation. When contacted through chat they keep switching explanations as "reason - brexit" or other nonsense why they could not deliver the package. Even more, they are extremely difficult to contact and when contacted to receive a refund for services they did not provide they just keep telling to wait and never solve the situation. Today I have contacted them the third time via chat and the representative said I should google what to do and just closed the chat. I imagine i should be glad atleast my package is with me and they are definitely not going to refund the money. Avoid this company at all cost.”
“Since the beginning of October 2020 this company has lead me on one of the most frustrating, elongated and hellish customer experiences I have ever found my self in. Their customer service platforms filled with people who just process complaints and you may as well be speaking with an automated service as they just follow the script, leaving you to repeat over and over again as you are passed from customer service rep to rep. We are in Jan 2021 and I still don't have my packages, a full refund or any clear answers to what is going on. The best I was offered is an empty apology and a £10 credit. I'm at the point now, where I just want my packages back and can close this most horrible experience behind me. Never again will I use this company, save yourselves and stay clear.
So I contacted the online support, again, and was passed around between multiple reps. Some abruptly left the chat in the middle of discussions, in which case I was passed to someone new whom I had to repeat and explain the ordeal over again. It seems my packages have been lost a 3rd time and now I need to provide evidence that I did not receive them, not sure how that works. It's not like I have anything better to do, let's say a full time job and family, than endlessly speak with you lot.
Update 20th Jan 2021: I have been told that my packages are lost due to the nature of the business. I was asked to provide proof of purchase and value of the items. I cannot provide this as these packages are monitors from my work place. Apparently there is nothing DPD local online can do if I cannot provide these documents. So in the end I am out of pocket on the delivery as well as the monitors which I need to reimburse my company for. Thanks dpdlocal truly you are the worst amongst the worst.”
“At the Depot they put the wrong address label on my parcel for Poland. DPD admitted their mistake and promised to sort it out, which they didn’t. I have spoken to several people who didn’t help at all, then a case was opened, this was closed without telling me. When I asked why I had heard nothing I was told several different stories, then a second case was opened. Bearing in mind DPD admitted it was their fault, I put in a claim, all they keep asking for is details and photos that I am unable to give them. So it looks as if the Christmas presents I sent and all my money has gone down the drain and I will not be reimbursed.
I think perhaps their Chief Executive should know exactly how customers are treated. To say I am disappointed is an understatement and unfortunately I would not be able to recommend them, as they really don’t seem to care for their customers and customer service seems non existent.”
“Driver ignoring important request.
We have regular deliveries from this company for our Amazon purchases. We have a notice on our front door asking delivery drivers to not ring the doorbell butto place parcels in the box provided next to the front door. We are protected by cctv and our property is gated. One particular driver ignores the notice and rings the doorbell and leaves the parcels in the open. The reason for our request is our bedbound disabled daughter is in the room at the front of our bungalow next to the front door. She is epileptic and the ringing or knocking of the door triggers seizures. She is very unwell. Most delivery personnel respect this request but one driver does not and this has caused illness in our daughter. DPD have been given the parcel numbers and details of the driver in order for them to ensure this does not happen again. This is a true and accurate review and we would like DPD to endure this never happens again.”
“I ordered a consignment from a seller on 24 hour delivery, due for arrival on 8th January 2021, between 1200 and 1300. The time slot came and went. At 1900 the tracking still shows delivery at the same time slot. I tried calling the local depot which had my consignment this morning and was rudely hung up on before I could speak. I then sent an email via the DPD app, which came back undeliverable, so absolutely no chance to try to arrange redelivery and find out what went wrong. Weekend deliveries carry a premium, so I guess my time critical consignment will not arrive some time next week. I have emailed the CEO’s office, but I doubt this will have any effect. All in all a very dissatisfactory customer experience.”
“My parcel was not picked up from a drop off shop for 3 days. No one in customer services was able to locate it despite the 2 references numbers. Everyone I contacted said they could not help and referred me and just passed the buck. I’ve deleted my app.”
“Absolutely shocking. I own a business and have used many different couriers in my time. Sent 9 parcels, all of them were not collected for ten days because ‘they didn’t have enough room in the van’ which led to customer complaints. Eventually when they were collected after several time’s of contacting them, 2 of them worth £100 went completely missing, and one of them was stuck in a cage for another additional week and eventually sent back to me! I’ve been refused a refund even though they failed to provide a service and they have caused me to lose out on so much money. Was in the process of setting up a business account with DPD (hence why using the DPD local in the mean time) but am no longer proceeding with this. Little did I know that DPD and DPD local are two different companies (DPD local is actually parcel force), no one tells you this and I originally went on the DPD website that diverted me to this horrific company. For the sake of refunding 9 shipping charges, and after how much upset they’ve caused, you’d think they’d just get on with it! AVOID.”
“I used to opt for DPD as a preference
but now I actively avoid companies who use them. 2 parcels last week, both containing close to £200 of goods. I updated my safe place as I was at work. First parcel - notified on app that it was delivered to my safe place, I checked the photo and it was in fact on my door step in plain view so I had to leave work to drive home and rectify. I notified DPD who just don’t care.
Second parcel - this time I was notified that it had been handed to recipient and there was a close up photo on a piece of cardboard. Odd really as I was 10 miles away. This was 1pm. Checked my CCTV and once again it’s on the door step not in my safe place. I called DPD who assured my the driver was going to return to resolve, I’ve heard this lie many times and never has the driver returned. Sure enough 4 hours later it’s still there. I called again this time to be told I’m not DPDs customer so speak to the company I ordered from as they are DPDs customer. At 7pm I got home and retrieved the parcel myself, 3 days later still no sign of the returning driver.
The very minimum expectation from a courier is that they deliver your goods as requested but this service is awful, if drivers are not going to use the safe place notifications then it shouldn’t be an option, and DPD themselves couldn’t care less. They will just lie to you to get you off the phone with zero consequence.”
“2 "Lost Packages"
I work with DPD Local for years, and so far never had a single issue. However within one month, I gost 2 lost packages, which one of them is still being "investigated" (which we know how it´s gonna to end).
I send a package (DPD4198325) with 4Kg(!!!!), big size, easy to identify as is full of red tape, from London UK to Portugal. After some time of being in the deposit, I´ve asked them what was the reason of the delay and it started the red flag. They said that weren´t sure where it was or even if it left UK (wow).
The package was sent without insurance and package value was marked with £250.
However I missed to count some of the items which Value was worth it of £600.
I´m not even counting the fustration/desperation it caused me, the ammount of work and customers I´ve lost from it. The loss of loosing that package is priceless.
After almost 2 months of headaches and lost time contacting them, they said that the package was "lost".
They request all the invoices of the content, with dates and receipient, and all the items were the same type (which obviously I couldn´t fake).
After few time they said that they could only refund £50 (which if they knew this in advance, why asking for all the invoices of items, making me search and print everything to provide the "standard" refund?
Is a fact I could select insurance, but 3 things made me not selecting it,
- I was working with them for years without any problems (I used to use insurance before)
- The terms & conditions of the insurance almost don´t cover anything, even personal belongings?? It seems insurance was only made to cover themselves
- I assumed they were a reliable company.
The people I spoke with were all nice to speak with, but none will help you out in nothing, make no mistake!
I even got someone saying "you should select the protection when booking", that is correct, which I answered "you may be right, but I didn´t select "disappear package" option either".
I can see now from other user feedbacks that this is a common practice, which makes me wonder that working there must be a dream job making disappear non insured packages and even receiving a salary in the end of the month.
For them, as a company, it´s better to lose a regular customer throwing him a £50 bone, then stoping to make disappear packages.
I hope this experience will get to you that is thinking to use this company "magic tricks services".
I´m genuinely thinking to apply to work there, as it´s amazing to be rewarded monthly making packages vanishing without consequences.
My last hope is that the second package will not get the same result as this one, but as I can see from other experiences, this one will end in a Circus Show also.”
“I was suppose to receive a parcel on saturated, waited whole day, nothing arrived. Then I was told it was delivered somewhere in Peterborough by mistake and my parcel should be delivered on Monday.....then Tuesday.....then Wednesday.....I had a text message saying it’ll be here today between 1 and 2. No deliver. They’re 5 days late on a next day delivery, for which I had to pay extra”
