No way of contacting them. They lost a £100 value item which costed me £30 to send to Italy to begin with. There is no telephone number or an email address to contact them. if you look very hard (like 5 min) they have an online chat bot. if you manage to pass the bot, you will be in the queue number 77 and wait for a joker to deal with you via chat. after a very long and tiring process, my claim for the lost item repeatedly failed as they kept asking for a document I have uploaded 3 times. no matter what you do, all files you upload to support claim will be rejected. Yes, they may deliver most of the parcels without an issue but it is lost or damaged, then you have no chance or leg to stand as they keep repeating themselves making you give up at the end. I am well out of pocket. If you can, avoid using this company.