Absolutely the worst I’ve ever experienced!!! 7 large parcels send due to moving. All went to wrong the address. The person who received them has told the driver that these were not their parcels but the driver has insist to leave all the parcels on their driveway. Poor elderly said that they could not to move those heavy large parcels and it was going to rain. But the driver doesn’t care. Then the couple rang me from the number on the parcel ticket, that’s how I know my parcels were missing. I then informed DPD local about this using the live chat straightway and got promised that they would send someone back to collect them and redeliver on the same day, but never happen. Contacted again several time, got similar promise, but never happen. Then few weeks later, I got told that no one was going to collect them and I have to through claim procedure and declare those parcels were missing. Well, then I got to prove the value despite that the value was declare when booking the delivery. That’s not enough, I have to have receipts, bank statements to prove the value. Ridiculous, how would people keep receipt for all their clothes, shoes, books, cooking and dinning stuff etc. After the arguments, they agreed to pay compensation then disappeared! When I contact again, it either go through robot or saying the service is actually carried out by parcel to go, so there will not be able to do any etc. Excuse after excuse. Parcels were send in Oct 20, now Mar 21. Issue still not resolved. I have kept some chat screenshots so people can see how frustrating this is. However, this site will it let me upload too many photos. Just to let everyone else know. DPD local is not DPD (the good reputation one). DPD local uses subcontractor Parcel to go, so whatever happened they can just push the responsibility elsewhere. DPD local does not actually have a costumer service line, no actual person to speak to, and can only communicate through live chats. There is no manger to speak to and nowhere to raise complaints and cannot arrange call back. When you get promises through live chats, don’t take it seriously, they just want to finish talking to you ASAP. Their attitude is just being polite so you can leave and wait few more days. When you contact again, it will be someone else’s to deal with the issue. You got explain the whole thing over gain. No one is there to take the ownership to deal with the issue. So you may just ends giving up. Things may seem ok when they don’t go wrong, but absolutely a nightmare if anything go wrong!